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Customer Questions & Answers for
samsung Samsung Rugby® Cell Phone

Customer Questions & Answers:
236 Questions
 | 
239 Answers

Questions & Answers for samsung Samsung Rugby® Cell Phone

Question

On my SGH-a837, on the "Recent Calls" Screen, what is the significance of the numbers to the right of the names?

The numbers do not appear to be in any logical order and do not correspond with listings in my phonebook.
asked 2 years, 11 months ago
Megawatt52e
DeRidder, LA
on Samsung Rugby® Cell Phone
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1 answer
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answer 1
Hi Megawatt52e!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I resent the password in the Samsung Rugby?

I forgot my password and can not access features of my phone now.
asked 2 years, 11 months ago
Veliette
on Samsung Rugby® Cell Phone
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answer 1
Hi Veliette!
Thank you for your inquiry.

Regarding your concern, what we can offer as passcode for the phone is either "0000" or "00000000". If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
samsung6
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Question

what is the default pin number

asked 2 years, 11 months ago
Hairball2x
on Samsung Rugby® Cell Phone
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Answers
answer 1
Hi Hairball2x,

Thank you for your inquiry.

You may need to contact your service provider if you are referring to the PIN number associated with your SIM card.

AT&T Support Number: 1-800-331-0500

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Broken hinge

Broken hinge. Can you send parts for repair, Can I ship phone in for repair. Let me know
Image(s)
User submitted image
asked 2 years, 11 months ago
Rick498
Mo.
on Samsung Rugby® Cell Phone
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answer 1
Hi there!

Thank you for your correspondence.

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Our repair facility will have the phone roughly 5-10 days from the time that it is received. Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the phone that you are having issues with will be sent back to them in return. For more details on a possible exchange, please contact your Service Provider.

Thank you for your continued interest in Samsung products. Have a good day.
answered 2 years, 11 months ago
SamsungSupport9
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Question

how do you copy contacts in rugby 837a to micro sd card

asked 2 years, 11 months ago
bmostyn
on Samsung Rugby® Cell Phone
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answer 1
Hi Bmostyn,

Thank you for your inquiry.

Regarding your concern, there is no available option on the handset to transfer contacts on the memory card. What we can offer you on our end is to transfer the contacts to your sim card instead

To copy contacts to your sim card follow the steps below:
While in standby mode, press the right soft key for Menu
Select Address Book
Select Contacts
Highlight the desired contact entry, stored in the handset's memory, using the navigation keys
Press the left soft key for Options
Select More
Select SIM Management
Select Copy Contacts to SIM
Highlight each contact, using the navigation keys, press the key to Check the box(es) or Check All
Press the left soft key to Copy the Contact(s) to the SIM card

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung4
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Question

how do i make the font in adress book bigger

asked 2 years, 11 months ago
zoomba88
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi zoomba88!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Rugby® Cell Phone (SGH-A837), there are no configurable options available to adjust the font size in the address book.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung7
0points
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Question

How do I Transfer files, photos, messages from phone with broken screen?

asked 2 years, 11 months ago
Teelie
on Samsung Rugby® Cell Phone
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answer 1
Hi Teelie!
Thank you for your inquiry.

You can try if this step will push thru since the screen is broken
To transfer Picture files, using PC Studio 3 & a USB cable, to a PC follow the steps below:

From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection
For instructions on changing the USB mode setting, click here.

Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display
If prompted, Select the PC Studio USB setting
Open the Samsung PC Studio 3 program on the PC
Click on Phone Explorer (Manage Files)
From the Phone Explorer screen, click on the Graphics folder
Click on the Photo file (For multiple files hold down the Ctrl key) then click on To PC
From the Browse for Folder screen, click on the destination location
Click OK to transfer the Photo file from the SGH-A837 (Rugby) phone to the PC

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

My screen broke on my samsung a837, need sequence to transfer address bk to sim card

I can turn my cell on & off, the key pad lights up, I need the sequence from turn on thru download to sim card
asked 2 years, 11 months ago
openseason0
macomb, mi
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi Openseason0,

Thank you for your inquiry.

To copy contacts follow the steps below:
While in standby mode, press the right soft key for Menu
Select Address Book (8)
Select Contacts (1)
Highlight the desired contact entry, stored in the handset's memory, using the navigation keys
Press the left soft key for Options
Select More (9)
Select SIM Management (4)
Select either Copy Contacts to SIM (1)
Highlight each contact, using the navigation keys, press the key to Check the box(es) or Check All
Press the left soft key to Copy the Contact(s) to the SIM card

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

how do I foward my in coming calls to another phone?

asked 2 years, 11 months ago
kevind
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi kevind!

Thank you for your inquiry.

You may contract your service provider for assistance in activating the call divert or call forwarding services on your phone.

We appreciate your continued interest in Samsung products.
answered 2 years, 10 months ago
samsung6
0points
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Question

I have an SGH-A837 and suddenly my voicemail doesn't work. People cannot leave messages, and I can't retrieve them.

asked 2 years, 10 months ago
Anonymous
San Antonio, Tx
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
if you are using Att change the speed dial number on number 1 to 12253011799 and then call it to set up the voice mail if you are not useing Att call who ever your phone is with and ask them for the voice mail number and then put it in1 and call it and them set up your voice mail ,
see what they all do is if you do not answer the cellphone the call it sent to the voice mail number and them when you call that number it can tell that it is your phone calling it and it will tell you the amount of call you have and then play them.
one more thing you use the number 1 because most phone are set up to speed dial your voice mail and you may want to try to hold it down and see if the number is call for voice mail first and just set is up .
good luck
answered 2 years, 10 months ago
grillman39
Louisiana
0points
0out of 0found this answer helpful.
Question

How do I transfer the address book from old, broken phone to new phone?

cannot read screen on broken phone.
asked 2 years, 10 months ago
agteacher101
work
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi agteacher101,

Thank you for your patience. We appreciate your interest!

Copy + Paste this link in to your browser for further instruction: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=244735

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

Have a good day!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how to upload contacts to new phone?

asked 2 years, 10 months ago
kidDkat
on Samsung Rugby® Cell Phone
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answer 1
up load to PC go to www.samsung.com they have free a program for the phone you will have to register your phone and set up account it is all free and nice to get the program and you can blue toot your phone book to your PC then move you Sim card to new phone and them blue toot it to new phone or you can copy you phone book on your phone to your Sim card and when you move you Sim to the new phone it will ask you do you want to move your phone book (number) to your new phone or just go to where you get your service and they will do it most of the time it is free it take about 1 min
good luck
answered 2 years, 10 months ago
grillman39
Louisiana
0points
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Question

how do I change the volume on this phone I cant hear the other person to talk

asked 2 years, 10 months ago
susan0468
Louisville kentucky
on Samsung Rugby® Cell Phone
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Answers
answer 1
Hi susan0468!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, we recommend having a soft reset on your Samsung Rugby® Cell Phone (SGH-A837). Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset. We recommend also pressing the volume up key while you are on call.

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
Samsung7
0points
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Question

How do I turn off "emergency calls only"?

Help, please.
asked 2 years, 10 months ago
dheller02
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us with your question.

Please try to do a soft reset on the phone. Power off device, remove battery for 1 minute, remove SIM card, insert battery and SIM Card and power on. If this will not resolve the issue, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also want to reach out to your service provider for troubleshooting. Reason being that it may be a network issue that's causing this problem.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!

Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

phone only says for emergecy use onle

no incoming calls-says i am not available
asked 2 years, 10 months ago
mustangsally
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi!

Thank you for your inquiry! We appreciate your patience :)

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We sincerely apologize for any inconvenience this presents. Have a good day!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Artemis! virus has been found in the Samsung New PC Studio installation packet

During the intallation of the Sumsung New PC Studio (New_PC_Studio_1.5.1.10064_2.exe file downloaded from the Sumsung web site) the McAfee antivirus software have detected the Artemis! virus in the RCX1134.tmp file that in included in the intstalation. You will find the screenshot of the McAffe output in the attachment.
Could you provide an explanation for this fact?
Should be a warning/alarm sent to the other users?
Where can I find a "clean" version of the software?
Image(s)
User submitted image
asked 2 years, 10 months ago
a35r
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi!

Thank you for your inquiry! We appreciate your patience regarding you issue(s) with the SGH-A837
:)

This is an issue that can only be solved by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i remove e-mail recipients from my cell phone messaging list

my phone is a samsung rugby
asked 2 years, 10 months ago
Anonymous
ashland,ky
on Samsung Rugby® Cell Phone
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answer 1
Hi!

Thank you for your inquiry! We appreciate your patience regarding this issue!

Please Copy + Paste this in to your browser and scroll to section 6 (Understanding your address book) - From there, you will see how to manually remove e-mail contacts from your contact list/address book: http://downloadcenter.samsung.com/content/UM/200808/20080819033419515_att_A837_ug.pdf

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I get the SGH - a837 to recognize the 4gb micro SD card?

asked 2 years, 10 months ago
mccjones
USA
on Samsung Rugby® Cell Phone
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Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Attempting to upload pictures from the camera to my PC. Unable to do so. How do I do this?

asked 2 years, 10 months ago
robbieb1
Freeland, Md 21053
on Samsung Rugby® Cell Phone
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answer 1
Hi there,

Thanks for reaching out to us with your question.

Please download PC Studio from this link: http://www.samsung.com/us/support/downloads/SGH-A837DKAATT

To transfer Picture files, using PC Studio 3 & a USB cable, to a PC follow the steps below:

From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection
For instructions on changing the USB mode setting, click here.

Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display
If prompted, Select the PC Studio USB setting
Open the Samsung PC Studio 3 program on the PC
Click on Phone Explorer (Manage Files)
From the Phone Explorer screen, click on the Graphics folder
Click on the Photo file (For multiple files hold down the Ctrl key) then click on To PC
From the Browse for Folder screen, click on the destination location
Click OK to transfer the Photo file from the SGH-A837 (Rugby) phone to the PC

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
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Question

I have (2) SGH-a837 units; neither will recognize a standard 2GB SD Micro memory card. How do I resolve this. I have tried two brand new cards. Thanks

asked 2 years, 10 months ago
mccjones
USA
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi Mccjones-

Thank you for your inquiry. You need to format the card before the phone will mount it. You can follow the steps below to format the memory card on the phone.

Warning: Formatting a memory card will permanently delete all current content.

Important: This phone does support the use of a microSDHC memory card of up to 16GB capacity.

Insert a microSD memory card into the memory card slot, located under the phone battery
Click here for instructions on inserting or removing a memory card
From the standby screen, press the right soft key for Menu
Select My Stuff
Highlight the On Card tab, using the left or right navigation keys
Highlight Audio, Pictures, or Videos, using the navigation keys
Press the left soft key for Options
Select More
Select Memory Card Settings
Select Format
Press the left soft key for Yes to confirm formatting the microSD Memory Card

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products
answered 2 years, 10 months ago
SamsungSupport12
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