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Customer Questions & Answers for
Samsung Rugby® Cell Phone

Customer Questions & Answers:
236 Questions
 | 
239 Answers

Questions & Answers for samsung Samsung Rugby® Cell Phone

Question

If I can not utilize on screen directions on my phone how do I transfer photos to a laptop?

The hinge on the phone broke and I so the phone will power on but I can not see the screen to change it to the mass storage mode.
asked 3 years, 9 months ago
Jolene1969
Jacksonville, Illinois
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Pertaining to your query this issue is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I send a pic from my computer to my Samsung Rugby phone?

asked 3 years, 9 months ago
tom00011
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here are the options that you can use in transferring pictures from computer to the phone.

•Via PC Studio 3
•Via Windows Explorer

Please Note: The SGH-A837 (Rugby) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

--------------------------------------------------------------------------------

1. Via PC Studio 3

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality.

To transfer Picture files, using PC Studio 3 & a USB cable, to a PC follow the steps below:

1.From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection

To configure the handset's USB setting follow the steps below:

- From the standby screen, press the left right key for Menu
- Select Settings (9)
- Select Set Connectivity (7)
- Choose Select USB Mode (2)
- Highlight PC Studio
- Press the left soft key for Select to save the USB Setting

2.Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
■When successfully connected, the phone will show the connected icon on the top right of the display

3.If prompted, Select the PC Studio USB setting
4.Open the Samsung PC Studio 3 program on the PC
5.Click on Phone Explorer (Manage Files)

6.From the Phone Explorer screen, click on the Graphics folder
7.Click on the Photo file (For multiple files hold down the Ctrl key) then click on To PC
10.From the Browse for Folder screen, click on the destination location

11.Click OK to transfer the Photo file from the SGH-A837 (Rugby) phone to the PC

--------------------------------------------------------------------------------

2. Via Windows Explorer (Mass Storage)

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality.

Important: In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the phone to create the destination folders.

Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

To transfer Picture files, using Windows Explorer & a USB cable, to a PC follow the steps below:

1.From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection

To configure the handset's USB setting follow the steps below:

- From the standby screen, press the left right key for Menu
- Select Settings (9)
- Select Set Connectivity (7)
- Choose Select USB Mode (2)
- Highlight Mass Storage
- Press the left soft key for Select to save the USB Setting

2.Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
■When successfully connected, the phone will show the connected icon on the top right of the display

3.If prompted, Select the Mass Storage USB setting
4.Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen

5.Navigate to the picture location, inside the Graphics folder

6.Open Windows Explorer
7.Drag n Drop or copy & paste the picture to the desired destination on the PC
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

When I google earth it keeps and keeps asking me for the ok to show me the map. It dosn't when I use on my home computer.

asked 3 years, 8 months ago
Kiwiboy
Auckland, New Zealand.
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

The GPS on your phone is an application provided for you by your service provider. Please coordinate with them (service provider) with regard to your issue with the GPS.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I increase the microphone sensitivity (volume)

People I call have remarked that they can barely hear me. How can I remedy this?
asked 3 years, 8 months ago
BOOKSELLER
oroville, wa
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there BOOKSELLER,

Thank you for the inquiry of your Samsung Rugby. There is no configurable option or settings to increase the microphone sensitivity (volume). It is possible that on your location the nearest network service provider tower is updating their system. You may contact your service provider regarding with their tower or it is possible also that the handset has a problem. You may also call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

WON'T REGISTER MY IMEI OR S/N

Have typed in both but site does not recognize either one
asked 3 years, 8 months ago
terrylager
sacramento
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

HOW DO I GET TO MY SECRET NUMBERS I hid in MY CELL

private numbers i hav hid in my cell how do i get to them
asked 3 years, 8 months ago
Mossfab
CALIFORNIA
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

We did not receive enough information regarding the issue or product for which you have requested assistance. Please send us again your forum inquiry with additional information so that we may better assist you.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

what do the different icons mean?

asked 3 years, 8 months ago
addonis
searcy
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. I have here the link for all the information of different icons on your Samsung Rugby (SGH-A837).

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=233843

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

canI download text and voice mail to my computer

asked 3 years, 7 months ago
pandadave
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi pandadave!

Thank you for your inquiry. There's no configurable option for you to download your text message and your voicemail to your computer with your Samsung Rugby (SGH-A837).

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to clear "Recent Log" of text message recipients

I have a Samsung Rugby, Model SGH-A837. I would like to clear the "Recent Log" of text message recipients. How do I do so?
asked 3 years, 7 months ago
mrweiss
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mrweiss!

Thank you for your inquiry. There is no configurable option to clear the "Recent text message Log" it is a default on the phone to check your recent messages, it only overwrite the recent text messages when you send again a text message to the recipients. However, this is not the dead end of the handset features, regarding with the issue, you can check on our website from time to time for possible future updates of the handset.

We do appreciate hearing from you regarding with this issue, as your comments are vital for us to continue improving our business.
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I copy the stored Contacts in my phone onto the SIM card in my phone?

asked 3 years, 7 months ago
mikey0862
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mikey0862!

Thank you for your inquiry.

Please follow the steps below on how to copy contacts from phone memory to SIM card :

1. While in standby mode, press the right soft key for Menu
2. Select Address Book (8)
3. Select Contacts (1)
4. Highlight the desired contact entry, stored in the handset's memory, using the navigation keys
5. Press the left soft key for Options
6. Select More (9)
7. Select SIM Management (4)
8. Select either Copy Contacts to SIM (1) or Copy Contacts from SIM (2)
9. Highlight each contact, using the navigation keys, press the key to Check the box(es) or Check All
10. Press the left soft key to Copy the Contact(s) to or from the SIM card

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do i unlock my phone from att&t. i bought the phone.

my IMEI is 35759202169245/9 05
asked 3 years, 7 months ago
bolt1160
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

If you intend to use the phone overseas, you have to coordinate with your service provider and get the subsidy code (network control key) that would allow you to unlock the phone from their network.

It's the discretion of the network provider to provide this code and we highly recommend that you call them so you can get details regarding this matter.
answered 3 years, 7 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

What is the product code of my phone?

asked 3 years, 7 months ago
ponderman
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ponderman,

Thank you for your inquiry. You may use any of the product code of SGH-A837 listed below.

SGH-A837DBAATT
SGH-A837DKAATT
SGH-A837ZYAATT
SGH-A837WRAATT

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is it proper to charge this phone by USB cable from my PC?

asked 3 years, 7 months ago
mbgoertz
Texas
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Charging the phone via USB cable, is no different than charging it using a wall outlet/socket.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I down load my adresses to my computer

SGH-A-837
asked 3 years, 7 months ago
vertitas
Salida, CA
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Vertitas,

Thank you for your inquiry. Regarding your concern, there are no configurable options available to download your addresses on your handset to a computer.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When I turn the phone off....it turns right back on...will not stay off

asked 3 years, 7 months ago
karenn67
Arcola IL
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

How do I download a new ringtone, without having a media package?

asked 3 years, 7 months ago
raiken
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
can't
answered 3 years, 7 months ago
Minihillsj
syracuse, NY
0points
0out of 0found this answer helpful.
Question

can I down load rings from computer to my phone

asked 3 years, 7 months ago
Kitten49
Lafayette
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kitten49!

Thank you for your inquiry. I have here the steps on how to transfer audio files (MP3) from your computer to your Samsung Rugby (SGH-A837). Please check the steps below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1330&AT_ID=137610

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

are there any software upgrades to correct problems with phone usability?

When using text t9 mode. I type in 263 for and and it give me 263. Most words come out correctly. Is there a way for me to edit the good or bad word file? Or updated software to correct this?
asked 3 years, 7 months ago
jmb00001
texas
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

We are unable to speculate when/if the update might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center. Please feel free to check back with us periodically for updates.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

can i down load music from Itunes

asked 3 years, 7 months ago
pman01
47631
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi pman01,

Thank you for your inquiry. You may transfer your music files to your phone. However, the Itunes music format is not supported by your phone.

You may download a converter on your computer for you to be able to transfer supported music files to your Samsung Rugby phone.

Supported File Formats: .WMA, .3GP/AAC, MP4, MP4/AMR, MP3, , .3GP/AMR

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a way to lock the phone like a key lock so when I close the face I have to punch in a code to use it when I open it?

I want to lock the key pad like an iPhone will allow.
asked 3 years, 6 months ago
EJVN
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

There are no configurable options available to lock any of the keys on the SGH-A837 (Rugby) phone. However, the phone features three other lock features described below:

In Phone Lock mode, you can answer calls, but the phone must be unlocked to place outgoing calls (except to emergency numbers). The phone locks automatically the next time it is powered on and stays locked until you enter the correct lock code

When the Lock SIM Card feature is enabled, the phone only works with the current SIM. You must enter the SIM lock code to unlock the SIM to use a different SIM card.

Application Lock will restrict access to all phone application menus, except the My Menu shorcuts. Once you have locked the applications, you must enter the phone’s password to access the associated menus.

To enable or disable the Phone Lock setting follow the steps below:

From the standby screen, press the right soft key for Menu
Select Settings (9)
Select Phone (5)
Select Security (4)
Select Lock Phone (1)
Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
On- The phone locks immediately and stays locked until you enter the correct lock code
Off- The phone remains unlocked
Press the left soft key for Select to save the Phone Lock setting

--------------------------------------------------------------------------------

To enable or disable the SIM Lock setting follow the steps below:

From the standby screen, press the right soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select Security (4)
Select Lock SIM Card (2)
Highlight either On or Off, using the navigation keys
Press the left soft key to Select to save the SIM Card Lock setting
Enter the SIM Card Lock password, using the keypad
Press the left soft key for OK to enable or disable the SIM Card Lock

--------------------------------------------------------------------------------

To enable or disable the Application Lock setting follow the steps below:

From the standby screen, press the right soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select Security (4)
Select Lock Applications (4)
Highlight each of the following Applications, using the navigation keys
All
IM
Messaging
Recent Calls
My Stuff
Calendar
Tasks
Notes
Addresss Book
Press thekey to Check each of the desired boxes
Press the left soft key to Save the Application Lock settings
Enter the Application Lock password, using the keypad
Press the left soft key for OK to enable or disable the Application Lock setting
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
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