Thanks for reaching out to us with your question.
Please download PC Studio from this link: http://www.samsung.com/us/support/downloads/SGH-A837DKAATT
To transfer Picture files, using PC Studio 3 & a USB cable, to a PC follow the steps below:
From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection
For instructions on changing the USB mode setting, click here.
Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display
If prompted, Select the PC Studio USB setting
Open the Samsung PC Studio 3 program on the PC
Click on Phone Explorer (Manage Files)
From the Phone Explorer screen, click on the Graphics folder
Click on the Photo file (For multiple files hold down the Ctrl key) then click on To PC
From the Browse for Folder screen, click on the destination location
Click OK to transfer the Photo file from the SGH-A837 (Rugby) phone to the PC
If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
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