Hi there james66!
Thank you for your inquiry.
Regarding your concern, what we can offer as passcode for the phone is either "0000" or "00000000". If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
However, if you intend to unlock the phone for a different network carrier, you may call your Service Provider and ask for an 8-digit subsidy code (Network Control Key) and the instructions on entering this on the phone.
Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
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