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Customer Questions & Answers for
Samsung Rugby® Cell Phone

Customer Questions & Answers:
236 Questions
 | 
239 Answers

Questions & Answers for samsung Samsung Rugby® Cell Phone

Question

Can I delete the recipient list?

When I create a message I put in a persons number, can that number be cleared from the recipient's list?
asked 4 years ago
Hebert
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry but there is no configurable option to delete the contact recepient list in messages.
answered 4 years ago
samsung6
0points
0out of 0found this answer helpful.
Question

WON'T REGISTER MY IMEI OR S/N

Have typed in both but site does not recognize either one
asked 3 years, 11 months ago
terrylager
sacramento
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 11 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

HOW DO I GET TO MY SECRET NUMBERS I hid in MY CELL

private numbers i hav hid in my cell how do i get to them
asked 3 years, 11 months ago
Mossfab
CALIFORNIA
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

We did not receive enough information regarding the issue or product for which you have requested assistance. Please send us again your forum inquiry with additional information so that we may better assist you.
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Can i purchase A samsung rugby cell phone online & how much$

asked 4 years ago
wldman68
Fayetteville,NC
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Pertaining to your query, Samsung do not sell out phone outright to the customers, we are manufacturing phone for our Network provider. I would strongly suggest to please contact your Network provider so that they can advise you with the pricing and the availability of the said device.

It was a pleasure doing business with you.
Technical Support Team
answered 4 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

can I assign ringtones for callers and how?

asked 3 years, 10 months ago
waterbug1999
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Yes, you can assign mp3 files as caller ringtone. Please check the link below for the steps on how to do it.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1330&AT_ID=137597

Thank you for your continued interest in Samsung products.
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

is the sgh-a837 compatible with the voice activation on the blueant handsfree bluetooth

asked 3 years, 10 months ago
dmolnar
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

The handset does feature a voice recorder, but it does not have any configurable options for voice dialing with or without a Bluetooth headset.

Thank you for your continued interest in Samsung products.
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

I have a blue circle icon on my main display . What does it mean? Why is it there?

asked 4 years ago
twiggyrenee
kansas
on Samsung Rugby® Cell Phone
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The blue small circle means that the push to talk (PTT) feature is unavailable.
answered 4 years ago
samsung6
+1point
1out of 1found this answer helpful.
Question

My phone will only ring twice before going straight to voice mail. How can I change the setting to allow it to ring more times?

asked 4 years ago
littlecow
missouri
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your incoming calls are going straight to your voicemail after two rings, then you need to contact your service provider so they can configure the number of rings on your phone so that the phone will ring before the call will be transferred to the voicemail. Your service provider can configure it upto 10 rings.
answered 4 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do you recored a conversation while talking on the phone , and the other person on the phone doesnt know what your doing? this is very inportant.

the book doesnt explain step by step for people that doesnt understand as fast as others.
asked 4 years ago
sansan
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, the phone does not have any configurable options to record conversation while talking on the phone.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Is it proper to charge this phone by USB cable from my PC?

asked 3 years, 10 months ago
mbgoertz
Texas
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Charging the phone via USB cable, is no different than charging it using a wall outlet/socket.

Thank you for your continued interest in Samsung products.
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do you transfer pictures and videos from the phone to a laptop?

This is the samsumg SGH-A837. I have many photos and videos on this phone that are not replaceable. (My son's first steps). The hinge on the phone broke so I can not view the screen however the phone still powers on and I utilized a cord to connect it to my laptop. I can the see device is recognized by the windows media player and I was able to put a picture onto the phone and then I could see it. But, I can not view any of the pics of videos stored in the phones memory. Can you help??? Please!!!
asked 3 years, 11 months ago
Jolene1969
Jacksonville, Illinois
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

We can do minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Have a good day.
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I access the mobi-net using my usb connection to my phone?

asked 3 years, 11 months ago
Freeair
USA
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There's no configurable option for that set up.
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I have a SGH-a837 phone. Recently I have been unable to receive or sent pictures via messaging.

asked 4 years ago
mmckew
Kingsville, MD
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding your concern, you may try to perform a soft reset on the phone which is by removing the battery at the back of the phone for about a minute then put it back on your phone. After which, you may try to send picture messages using the handset.

If still not doing anything, you would need to contact your Service Provider to properly configure the message center on the phone since this is a network dependent feature. And you may also try to check with them the requirements for them to allow you to send and receive picture messages on the handset.

Samsung Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does phone turn off by itself?

asked 3 years, 11 months ago
maddogrum
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sorry for the inconvenience.

Are you using the same original battery and charger on the phone? Has the phone been exposed to liquid?

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience
through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

EMERGENCY CALLS ONLY sgh-a837 RUGBY

i have been use my sgh-a837 (RUGBY) for past how many months flawlessly txt call and everything in between. then one day it wont let me make calls texts basically everything got to do with a service provider. it got a full signal bars but still it wont let me call. i tried a new sim but its the same thing i tried to look for the service provider im using but it cant be found, i tried it with my sgh-d407 it found the service provider. is there any suggestion you can give me. i already did the master reset and its still the same. its still on warranty IMEI 3579202674889/2 06 got it from att about march-april 2010
asked 3 years, 10 months ago
icebox
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi icebox,

Thank you for your correspodence.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Samsung Rugby cell phone: I can not download and install the PC suite software. I have windows Vista.

I bought Samsung Rugby cell phone and can not install the PC suite software with Windows Vista.
asked 4 years ago
knnahm
Oregon, USA
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you’re pertaining to the Samsung New PC Studio software for the phone and you’re having hard time downloading it, then you may try to visit our website and use the link below for you to easily download the software.

LINK:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A837DKAATT&prd_mdl_name=SGH-A837

Samsung Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

what do the different icons mean?

asked 3 years, 10 months ago
addonis
searcy
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. I have here the link for all the information of different icons on your Samsung Rugby (SGH-A837).

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=233843

Thank you for your continued interest in Samsung products.
answered 3 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I transfer sms from phone to pc?

I need to transfer text messages from my phone to a pc, including the header from the message.
asked 3 years, 10 months ago
jimatati
Beaver PA
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jimatati!

Thank you for your inquiry.

For you to connect the SGH-A837 handset to the computer so that you can transfer the text message, it would require you to have the USB data cable and the driver for the SGH-A837 handset, which is the Samsung New PC Studio.

For you to download the Samsung New PC Studio on your computer:
1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A837DKAATT&prd_mdl_name=SGH-A837

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

For you to connect the phone to your computer, follow the procedures on this link below.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1330&AT_ID=137598

Once the phone is connected to the computer using the Samsung New PC Studio, go to the Message Manager to access the text messages saved on the SGH-A837 handset.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I turn off 3G network?

My battery has very short charge, would like to turn off 3G and use EDGE coverage
asked 3 years, 10 months ago
littleriver
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi littleriver!

Thank you for your inquiry.

There will be no configurable option to turn off 3G on the phone as it is a network dependent service.

However, you can make the battery life longer by setting the backlight to a shorter amount of time, put ring tones to lower volume settings and turn off vibrate settings.

We thank you for your patronage of Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Disabling Camera

When the phone is closed the button on the top right hand side takes photos. Is there a way to disable this function? Please advise
asked 3 years, 10 months ago
plum4775
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi plum4775!

Thank you for your correspondence.

Regarding about your concern, upon checking the specifications and settings on the Samsung Rugby® Cell Phone (SGH-A837), there is no configurable option to disable the functionality of the camera button. This is the default settings of the phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
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