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Customer Questions & Answers for
Samsung Rugby® Cell Phone

Customer Questions & Answers:
236 Questions
 | 
239 Answers

Questions & Answers for samsung Samsung Rugby® Cell Phone

Question

I have a SGH-a837 phone. Recently I have been unable to receive or sent pictures via messaging.

asked 3 years, 10 months ago
mmckew
Kingsville, MD
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding your concern, you may try to perform a soft reset on the phone which is by removing the battery at the back of the phone for about a minute then put it back on your phone. After which, you may try to send picture messages using the handset.

If still not doing anything, you would need to contact your Service Provider to properly configure the message center on the phone since this is a network dependent feature. And you may also try to check with them the requirements for them to allow you to send and receive picture messages on the handset.

Samsung Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Samsung Rugby cell phone: I can not download and install the PC suite software. I have windows Vista.

I bought Samsung Rugby cell phone and can not install the PC suite software with Windows Vista.
asked 3 years, 10 months ago
knnahm
Oregon, USA
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you’re pertaining to the Samsung New PC Studio software for the phone and you’re having hard time downloading it, then you may try to visit our website and use the link below for you to easily download the software.

LINK:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A837DKAATT&prd_mdl_name=SGH-A837

Samsung Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does phone turn off by itself?

asked 3 years, 10 months ago
maddogrum
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sorry for the inconvenience.

Are you using the same original battery and charger on the phone? Has the phone been exposed to liquid?

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience
through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do i unlock my phone?

asked 3 years, 10 months ago
vale
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you intend to unlock the phone and use it with a different provider, then you will need to contact the original Service Provider of the handset to get the unlocking code. However, if your phone is asking for a password, then you may try default password for your phone which would be “0000” or “00000000”. If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner.

Should you desire additional assistance to unlock the phone, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

i am having trouble with my phone. what can i do, is there a customer service number

asked 3 years, 9 months ago
tyleringram
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tyleringram,

Here's the number of Samsung Customer Support Center, call us at our toll free number 1-888-987-4357, from 7:00 a.m. to 9:00 p.m. Monday to Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Happy Holidays!
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I have a Samsumg Rugby SGH-A837, how do I delete a word from the T-9 dictionary that was added by mistake

asked 3 years, 9 months ago
bledet
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

The Samsung Rugby handset features two different methods to change the current text input mode.

Quick Text Input Mode

The asterisk key ( * ) functions as the Text Input Mode button. Press and hold it to switch the key entry functions from T9 Mode (T9 ab, T9 Ab, T9 AB), Alphabet Mode (ab, Ab, AB) and Numeric Mode. Press and hold the pound key ( # ) to enable the Symbols Mode.

Custom Text Input Mode

1. Press the left soft key for Options
2. Select Input Method (5)
3. Choose from the following Input Methods:
abc (1)
Abc (2)
ABC (3)
T9 abc (4)
T9 Abc (5)
T9 ABC (6)
Add Word (7)

Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

my phone wont read any sim card

asked 3 years, 9 months ago
Anonymous
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (3-5).

If the soft reset won’t work, we would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: You may also try using a different phone to check if the sim card is not a faulty simcard.

Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

i droped phone and it says incert simcard but its in there

i dropped my phone and it says incert simcard its inthere but phone still wont work HELP
asked 3 years, 9 months ago
bill5691
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Try doing a soft reset by turning off the phone, then remove the battery and put it back in. Remove the SIM card as well, then put it back in again. After this, turn on the phone again.

If this does not work, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m . Saturday, Central Standard Time.

Thank you.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

what is the blue dot at the top of the screen

asked 3 years, 9 months ago
contraku
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please refer to the link below for the meaning of the available icons on your phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=233843
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i assign functions to navigation key

asked 3 years, 9 months ago
SmokeyBear
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

You can change or assign any of the default navigation shortcut keys by following the steps below:

From the standby screen, press the right soft key for Menu
Select Settings (9)
Select Phone (5)
Select Shorcuts (2)
Press the desired navigation shortcut key to change
Press the left soft key for Options
Select Change (1)
Highlight the desired feature from the list, using the navigation keys
Press the left soft key to Save the Navigation Shortcut key setting

Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

can I assign ringtones for callers and how?

asked 3 years, 9 months ago
waterbug1999
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Yes, you can assign mp3 files as caller ringtone. Please check the link below for the steps on how to do it.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1330&AT_ID=137597

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

is the sgh-a837 compatible with the voice activation on the blueant handsfree bluetooth

asked 3 years, 9 months ago
dmolnar
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

The handset does feature a voice recorder, but it does not have any configurable options for voice dialing with or without a Bluetooth headset.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do you get the fron display that shows the time on my rugby to stay on and not go dim?

asked 3 years, 9 months ago
ldyliz
Riverside California
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

There is no configurable option on the settings of the Rugby II for that kind of functionality. It was configured that way to save battery life.

Note: You can just use the buttons on the side of the phone to activate the front display, to view the time.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I have a blue dot on my screen what is it for and how do I get rid of it?

asked 3 years, 9 months ago
malott21
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

If you think that this is an icon, please refer to the link below for the meaning.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=233857

Note: If this is not an icon, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

somehow my password on my phone has been changed and i am now locked out of my phone, how do i fix it???

i set my phone so that to turn it on you must enter a password... somehow the password has gotten changed and i don't know what it is... I turned my phone off to charge it and let it update and now i can not get into my phone.... HELP.....
asked 3 years, 8 months ago
Anna99
Walnut Ridge, Arkansas
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

1

how do i down load my phone # to a file on my computer ??
asked 3 years, 8 months ago
cerberus
burlison tn
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cerberus!

Thank you for your inquiry.

Regarding about your concern, you can transfer contacts saved on the SGH-A837 handset to your computer, and then using MS Outlook 2003 or 2007, import/export the contacts saved on your phone.

For you to connect the phone to the PC and transfer contacts, it would require you to have USB data cable, with part number: APCBU10BBEBSTD and also download on your computer the driver for the SGH-A837 handset, which is the Samsung New PC Studio.

For you to download the Samsung New PC Studio on your computer:
1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A837DKAATT&prd_mdl_name=SGH-A837

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

For you to connect the phone to your computer, follow the procedures on this link below.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1330&AT_ID=137598

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Is there a way to sync the media player with iTunes for macintosh? Any plans for a firmware update if not?

asked 3 years, 8 months ago
Chowder
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Chowder!

Thank you for your correspondence.

The handset is only compatible with Windows Explorer. Samsung does not offer a Data Kit software package, for the purpose of transferring data between the SGH-A837 handset and mac computer.

However, if you have a memory card reader on your computer and a microSD memory card, you can transfer music files using mass storage via memory card.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

my phone is in sos mode and wont accept my password to unlock. what do i do?

asked 3 years, 8 months ago
james66
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there james66!
Thank you for your inquiry.

Regarding your concern, what we can offer as passcode for the phone is either "0000" or "00000000". If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

However, if you intend to unlock the phone for a different network carrier, you may call your Service Provider and ask for an 8-digit subsidy code (Network Control Key) and the instructions on entering this on the phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Where can I get a case or holster for my Rugby?

asked 3 years, 8 months ago
Anonymous
Florida
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there Jackhalsey,
Thank you for your inquiry

Regarding your concern, you can call our accessory department at this number to check for the available holster that would fit your device

1-888-9874357 then press 2
We appreciate your continued interest in Samsung products.
answered 3 years, 8 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

EMERGENCY CALLS ONLY sgh-a837 RUGBY

i have been use my sgh-a837 (RUGBY) for past how many months flawlessly txt call and everything in between. then one day it wont let me make calls texts basically everything got to do with a service provider. it got a full signal bars but still it wont let me call. i tried a new sim but its the same thing i tried to look for the service provider im using but it cant be found, i tried it with my sgh-d407 it found the service provider. is there any suggestion you can give me. i already did the master reset and its still the same. its still on warranty IMEI 3579202674889/2 06 got it from att about march-april 2010
asked 3 years, 8 months ago
icebox
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi icebox,

Thank you for your correspodence.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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