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Customer Questions & Answers for
Samsung Rugby® Cell Phone

Customer Questions & Answers:
236 Questions
 | 
239 Answers

Questions & Answers for samsung Samsung Rugby® Cell Phone

Question

trying to sync my Rugby to my HP computer.

Computer is new with windows 7. Sales girl at ATT sold me USB cable for Samsung models A117,127,517,737. Not the A837 rugby. Don't think this is the problem however. Media player says it cann;t read the .FIL files on my handset
asked 3 years, 11 months ago
Hbomber
Bar HarborMe 04609
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try to sync Rugby to the computer Via Windows Explorer (Mass Storage) with use of USB cable.

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality. In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the phone to create the destination folders.

Warning: Formatting a memory card will permanently delete all current content. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

Insert a microSD memory card into the memory card slot, located under the phone battery
From the standby screen, press the right soft key for Menu
Select My Stuff (7)
Highlight the On Card tab, using the left or right navigation keys
Highlight Audio, Graphics or Videos, using the navigation keys
Press the left soft key for Options
Select More (4)
Select Memory Card Settings (2)
Select Format (2)
Press the left soft key for Yes to confirm formatting the microSD Memory Card

From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection
Select Settings (9)
Select Set Connectivity (7)
Choose Select USB Mode (2)
Highlight the desired USB Setting from the following:
Ask on Connection
Media Player
PC Studio
Mass Storage
Press the left soft key for Select to save the USB Setting

Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display
If prompted, Select the Mass Storage USB setting
Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen
Navigate to the picture location, inside the Graphics folder
Open Windows Explorer
Drag n Drop or copy & paste the picture to the desired destination on the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

What is a "Model Code" and where is it located?

SGH-A837 Rugby
asked 3 years, 11 months ago
Stoney1223
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Samsung phones have different models with a corresponding code which is called Model Code to identify the product.

You can locate your phone model code at the inner back of the phone underneath the battery. It is also located at the phone's original box.

Thanks for writing!

Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I have a SGH-A837 phone and have had it for about 7 months and the hinge has cracked, and I have never even droped the phone.

Can it be sent in and the case replaced? Looking forward to your reply.
Andy
asked 3 years, 11 months ago
RAPhin
613 Edgewood, Corsicana, TX 75110
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. Charges start at $65.00 and can increase, depending upon the nature and severity of the issue. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do you transfer a picture from the phone to the computer using a usb cord?

asked 3 years, 11 months ago
goose93
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here are the steps of how to transfer pictures from your phone to your PC via USB data connection.

insure that the USB mode setting is set to Mass Storage

From the standby screen, press the left right key for Menu
Select Settings (9)
Select Set Connectivity (7)
Choose Select USB Mode (2)
Highlight the desired USB Setting from the following:
Ask on Connection
Media Player
PC Studio
Mass Storage
Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display
Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen
Navigate to the picture location, inside the Graphics folder
Open Windows Explorer
Drag n Drop or copy & paste the picture to the desired destination on the PC
answered 3 years, 11 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

I am looking for a code to unlock my Samsung SGH-A837

asked 3 years, 11 months ago
Dexterus
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding your concern, what we can offer as passcode for the phone is either 0000 or 00000000. If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 11 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Can i purchase A samsung rugby cell phone online & how much$

asked 3 years, 11 months ago
wldman68
Fayetteville,NC
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Pertaining to your query, Samsung do not sell out phone outright to the customers, we are manufacturing phone for our Network provider. I would strongly suggest to please contact your Network provider so that they can advise you with the pricing and the availability of the said device.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I make the phone ringtone louder. I have it up to seven but it is not loud. I am hard of hearing

asked 3 years, 11 months ago
Burtman
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
1. seven but it is not loud. I am hard of hearing.
Thank you for your inquiry.
Hi, please try this troubleshooting step to check if it’ll solve your concern.
To increase phone volume:
While in standby mode, press the right soft key for Menu
Select Settings (9)
Select Set Sound Profiles (2)
Highlight the profile to be edited, using the navigation keys, then press the key to Edit one of the following Profiles:
Normal
Silent
Driving
Outdoor
Highlight the Phone tab, using the left or right navigation keys
Highlight Phone Sound Volume, using the navigation keys, then press the AT&T world key for Change
Select the desired Phone Sound Volume setting, using the left or right navigation keys
Press the left soft key for Select to save the Phone Sound Volume setting.
Press the left soft key to Save the Normal, Driving or Outdoor Profile settings.
For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

when I receive a message on my voice mail

Give me the meaning of each icon that displays from the call made or received. ex. arrow house telephoe etc
asked 4 years ago
lwlambert
Atlanta Georgia
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Please check the link below for the list of icons that appears on your phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=233843

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I backup my contacts in the phone and then transfer them to a new phone??

asked 4 years ago
Herb1943
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, you can copy your contacts from your old phone to the sim card and then insert your sim card to your new phone. Please follow these steps on how to copy contacts:

1.While in standby mode, press the right soft key for Menu
2.Select Address Book (8)
3.Select Contacts (1)
4.Highlight the desired contact entry, stored in the handset's memory, using the navigation keys
5.Press the left soft key for Options
6.Select More (9)
7.Select SIM Management (4)
8.Select either Copy Contacts to SIM (1) or Copy Contacts from SIM (2)
9.Highlight each contact, using the navigation keys, press the ATT key to Check the box(es) or Check All
10.Press the left soft key to Copy the Contact(s) to or from the SIM card

Have a good day.
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do i record a ring tone

asked 3 years, 11 months ago
marge22
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
To record an audio follow the steps below:
1.While in standby mode, press the right soft key for Menu
2.Select My Stuff (7)
3.Highlight Audio, using the navigation keys, then press the key
4.Highlight Recorded Audio, using the navigation keys, then press the key
5.Press the left soft key for Options
6.Select Record Audio (8)
7.Press the key to start Recording
8.Press the left soft key to Stop and save the Recorded Audio
I hope this will help you out.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how to download ringtone from PC to phone

Have the ringtone in media player but cannot get it to sync to phone, computer not recognizing phone
asked 3 years, 11 months ago
coopmomma
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To transfer MP3 files, using the Mass Storage option, follow the steps below:

1.Navigate to the location of the MP3 file(s) then copy to the Windows clipboard
2.Plug the USB cable into both the phone & the PC
3.If the Select USB Mode box appears on the phone display, select Mass Storage
■If the Select USB Mode box doesn't appear, change the USB setting to Mass Storage

To configure the handset's USB setting follow the steps below:

1.From the standby screen, press the left right key for Menu
2.Select Settings (9)
3.Select Set Connectivity (7)
4.Choose Select USB Mode (2)
5.Highlight the desired USB Setting from the following:
◦Ask on Connection
◦Media Player
◦PC Studio
◦Mass Storage
6.Press the left soft key for Select to save the USB Setting

Note: If the Bluetooth feature is currently active on the handset, USB communication will not be available. To transfer files to your handset, turn off the Bluetooth functionality

■When successfully connected, the phone will show the connected icon on the top right of the display
4.A new Removable Disk box will appear on the PC's monitor, prompting "What do you want Windows to do?"
5.Double click on "Open folder to view files using Windows Explorer"
6.Paste the MP3 file(s) into the phone's Music or Tones folders, located within the Audio folder

WARNING: DO NOT CONNECT USB CABLE DURING THE MP3 FILE TRANSFER
answered 3 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to get game in jar format to work on my phone?

Have games for my phone in jar format but when put in phone it say not a suported format. Can someone help?
asked 3 years, 11 months ago
randolph
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

My phone will only ring twice before going straight to voice mail. How can I change the setting to allow it to ring more times?

asked 3 years, 11 months ago
littlecow
missouri
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your incoming calls are going straight to your voicemail after two rings, then you need to contact your service provider so they can configure the number of rings on your phone so that the phone will ring before the call will be transferred to the voicemail. Your service provider can configure it upto 10 rings.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I send pictures on my SGH-A837 ?

How do I set my phone up so I can send pictures without getting the message:
"This media may not be correctly displayed to recipients."
asked 3 years, 10 months ago
undisclosedrecipient
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Are you trying to send a Multi Media or Picture Message?

The error indicates that the phone you wish to send the picture message to is not properly configured for Multi Media messaging. Check if the other phone has the configuration set up on the other phone.

NOTE: Contact the service provider to configure the phone for picture messaging as this is a network related feature.
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Why does phone turn off by itself?

asked 3 years, 10 months ago
maddogrum
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sorry for the inconvenience.

Are you using the same original battery and charger on the phone? Has the phone been exposed to liquid?

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience
through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I have a SGH-a837 phone. Recently I have been unable to receive or sent pictures via messaging.

asked 3 years, 10 months ago
mmckew
Kingsville, MD
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding your concern, you may try to perform a soft reset on the phone which is by removing the battery at the back of the phone for about a minute then put it back on your phone. After which, you may try to send picture messages using the handset.

If still not doing anything, you would need to contact your Service Provider to properly configure the message center on the phone since this is a network dependent feature. And you may also try to check with them the requirements for them to allow you to send and receive picture messages on the handset.

Samsung Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Samsung Rugby cell phone: I can not download and install the PC suite software. I have windows Vista.

I bought Samsung Rugby cell phone and can not install the PC suite software with Windows Vista.
asked 3 years, 10 months ago
knnahm
Oregon, USA
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you’re pertaining to the Samsung New PC Studio software for the phone and you’re having hard time downloading it, then you may try to visit our website and use the link below for you to easily download the software.

LINK:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A837DKAATT&prd_mdl_name=SGH-A837

Samsung Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I find the model code for my phone? This is a required field to download PC Studio on the Samsung websight and does not appear anywhere.

asked 3 years, 11 months ago
calcaneousmac
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
To get the correct model code for your Samsung sgh-a837 Rugby phone, you need to register first your phone also on the Samsung Website. The model code will automatically pops out once you have entered the IMEI number on the Serial Number Field. In that way you can download the PC Studio much easier.
Should you have other questions & concerns, feel free to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How can I send a pic from my computer to my Samsung Rugby phone?

asked 3 years, 10 months ago
tom00011
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here are the options that you can use in transferring pictures from computer to the phone.

•Via PC Studio 3
•Via Windows Explorer

Please Note: The SGH-A837 (Rugby) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

--------------------------------------------------------------------------------

1. Via PC Studio 3

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality.

To transfer Picture files, using PC Studio 3 & a USB cable, to a PC follow the steps below:

1.From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection

To configure the handset's USB setting follow the steps below:

- From the standby screen, press the left right key for Menu
- Select Settings (9)
- Select Set Connectivity (7)
- Choose Select USB Mode (2)
- Highlight PC Studio
- Press the left soft key for Select to save the USB Setting

2.Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
■When successfully connected, the phone will show the connected icon on the top right of the display

3.If prompted, Select the PC Studio USB setting
4.Open the Samsung PC Studio 3 program on the PC
5.Click on Phone Explorer (Manage Files)

6.From the Phone Explorer screen, click on the Graphics folder
7.Click on the Photo file (For multiple files hold down the Ctrl key) then click on To PC
10.From the Browse for Folder screen, click on the destination location

11.Click OK to transfer the Photo file from the SGH-A837 (Rugby) phone to the PC

--------------------------------------------------------------------------------

2. Via Windows Explorer (Mass Storage)

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality.

Important: In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the phone to create the destination folders.

Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

To transfer Picture files, using Windows Explorer & a USB cable, to a PC follow the steps below:

1.From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection

To configure the handset's USB setting follow the steps below:

- From the standby screen, press the left right key for Menu
- Select Settings (9)
- Select Set Connectivity (7)
- Choose Select USB Mode (2)
- Highlight Mass Storage
- Press the left soft key for Select to save the USB Setting

2.Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
■When successfully connected, the phone will show the connected icon on the top right of the display

3.If prompted, Select the Mass Storage USB setting
4.Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen

5.Navigate to the picture location, inside the Graphics folder

6.Open Windows Explorer
7.Drag n Drop or copy & paste the picture to the desired destination on the PC
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I update the pc studio from version 3 to version 7 and version 7 will not connect, Why?

Version 3 worked great and still works but 7 won't.
asked 3 years, 10 months ago
misterfixit069
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

You can try to uninstall and install the software again. You can also try to update the driver on your pc.
Here are the steps.
On your computer>click start.
>Click run.
>Type devmgmt.msc >to open the drivers .
>Right click on a driver that has a red color or an exclamation mark.>click on properties.
>Under properties>click on driver.
>Update driver.

Note: If this will not resolve the issue, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
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