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Customer Questions & Answers for
samsung Samsung Rugby® Cell Phone

Customer Questions & Answers:
236 Questions
 | 
239 Answers

Questions & Answers for samsung Samsung Rugby® Cell Phone

Question

Samsung Rugby cell phone: I can not download and install the PC suite software. I have windows Vista.

I bought Samsung Rugby cell phone and can not install the PC suite software with Windows Vista.
asked 3 years, 8 months ago
knnahm
Oregon, USA
on Samsung Rugby® Cell Phone
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answer 1
If you’re pertaining to the Samsung New PC Studio software for the phone and you’re having hard time downloading it, then you may try to visit our website and use the link below for you to easily download the software.

LINK:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A837DKAATT&prd_mdl_name=SGH-A837

Samsung Technical Support
answered 3 years, 8 months ago
SamsungSupport9
0points
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Question

How do I reverse a number put on my reject call list, so I can receive calls from that number again?

I have a SGH-a837
asked 3 years, 8 months ago
Anonymous
on Samsung Rugby® Cell Phone
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answer 1
Greetings!
Pertaining to your query, all you need to do is to delete the number on the reject list so that number can be accessible on the mobile again, please follow the steps below on how to delete the number from your reject list:
To delete entries from the Reject List follow the steps below:

1.From the standby screen, press the right soft key for Menu
2.Select Address Book
3.Select Reject List
4.Highlight the desired entry, using the navigation keys
5.Press the left soft key for Options
6.Select Delete
7.Choose Selected
8.Press the left soft key for Yes to confirm the deletion of the Reject List entry

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 7 months ago
SamsungSupport11
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Question

If I can not utilize on screen directions on my phone how do I transfer photos to a laptop?

The hinge on the phone broke and I so the phone will power on but I can not see the screen to change it to the mass storage mode.
asked 3 years, 7 months ago
Jolene1969
Jacksonville, Illinois
on Samsung Rugby® Cell Phone
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answer 1
Greetings!

Pertaining to your query this issue is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 7 months ago
SamsungSupport11
0points
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Question

how do i assign functions to navigation key

asked 3 years, 7 months ago
SmokeyBear
on Samsung Rugby® Cell Phone
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answer 1
Hi there.

You can change or assign any of the default navigation shortcut keys by following the steps below:

From the standby screen, press the right soft key for Menu
Select Settings (9)
Select Phone (5)
Select Shorcuts (2)
Press the desired navigation shortcut key to change
Press the left soft key for Options
Select Change (1)
Highlight the desired feature from the list, using the navigation keys
Press the left soft key to Save the Navigation Shortcut key setting

Sincerely,
Technical Support
answered 3 years, 7 months ago
Samsung8
Samsung8
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Question

what do the different icons mean?

asked 3 years, 6 months ago
addonis
searcy
on Samsung Rugby® Cell Phone
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answer 1
Thank you for your inquiry. I have here the link for all the information of different icons on your Samsung Rugby (SGH-A837).

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=233843

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
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Question

canI download text and voice mail to my computer

asked 3 years, 6 months ago
pandadave
on Samsung Rugby® Cell Phone
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answer 1
Hi pandadave!

Thank you for your inquiry. There's no configurable option for you to download your text message and your voicemail to your computer with your Samsung Rugby (SGH-A837).

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
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Question

How to clear "Recent Log" of text message recipients

I have a Samsung Rugby, Model SGH-A837. I would like to clear the "Recent Log" of text message recipients. How do I do so?
asked 3 years, 6 months ago
mrweiss
on Samsung Rugby® Cell Phone
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answer 1
Hi mrweiss!

Thank you for your inquiry. There is no configurable option to clear the "Recent text message Log" it is a default on the phone to check your recent messages, it only overwrite the recent text messages when you send again a text message to the recipients. However, this is not the dead end of the handset features, regarding with the issue, you can check on our website from time to time for possible future updates of the handset.

We do appreciate hearing from you regarding with this issue, as your comments are vital for us to continue improving our business.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

What is the product code of my phone?

asked 3 years, 6 months ago
ponderman
on Samsung Rugby® Cell Phone
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answer 1
Hi Ponderman,

Thank you for your inquiry. You may use any of the product code of SGH-A837 listed below.

SGH-A837DBAATT
SGH-A837DKAATT
SGH-A837ZYAATT
SGH-A837WRAATT

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

somehow my password on my phone has been changed and i am now locked out of my phone, how do i fix it???

i set my phone so that to turn it on you must enter a password... somehow the password has gotten changed and i don't know what it is... I turned my phone off to charge it and let it update and now i can not get into my phone.... HELP.....
asked 3 years, 6 months ago
Anna99
Walnut Ridge, Arkansas
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

1

how do i down load my phone # to a file on my computer ??
asked 3 years, 6 months ago
cerberus
burlison tn
on Samsung Rugby® Cell Phone
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answer 1
Hi cerberus!

Thank you for your inquiry.

Regarding about your concern, you can transfer contacts saved on the SGH-A837 handset to your computer, and then using MS Outlook 2003 or 2007, import/export the contacts saved on your phone.

For you to connect the phone to the PC and transfer contacts, it would require you to have USB data cable, with part number: APCBU10BBEBSTD and also download on your computer the driver for the SGH-A837 handset, which is the Samsung New PC Studio.

For you to download the Samsung New PC Studio on your computer:
1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A837DKAATT&prd_mdl_name=SGH-A837

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

For you to connect the phone to your computer, follow the procedures on this link below.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1330&AT_ID=137598

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
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Question

Where can I get a case or holster for my Rugby?

asked 3 years, 6 months ago
Anonymous
Florida
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi there Jackhalsey,
Thank you for your inquiry

Regarding your concern, you can call our accessory department at this number to check for the available holster that would fit your device

1-888-9874357 then press 2
We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
0points
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Question

When I turn the phone off....it turns right back on...will not stay off

asked 3 years, 6 months ago
karenn67
Arcola IL
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

how do i retrieve pictures from a text msg?

asked 3 years, 9 months ago
jeffru
on Samsung Rugby® Cell Phone
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answer 1
Thank you for your inquiry.

Images or photos sent through messages can only be saved on the inbox of the phone. There is no configurable option to save the pictures on the gallery of the device.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung4
0points
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Question

can i down load music from Itunes

asked 3 years, 5 months ago
pman01
47631
on Samsung Rugby® Cell Phone
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answer 1
Hi pman01,

Thank you for your inquiry. You may transfer your music files to your phone. However, the Itunes music format is not supported by your phone.

You may download a converter on your computer for you to be able to transfer supported music files to your Samsung Rugby phone.

Supported File Formats: .WMA, .3GP/AAC, MP4, MP4/AMR, MP3, , .3GP/AMR

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

cannot find the option to use my camera

asked 3 years, 5 months ago
dfloydhouse
on Samsung Rugby® Cell Phone
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answer 1
Hi dfloydhouse!

Thank you for your correspondence.

For to use the camera application on the Samsung Rugby® Cell Phone (SGH-A837), please follow the procedures on the link below.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1330&AT_ID=137706

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
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Question

Is there a way to lock the phone like a key lock so when I close the face I have to punch in a code to use it when I open it?

I want to lock the key pad like an iPhone will allow.
asked 3 years, 5 months ago
EJVN
on Samsung Rugby® Cell Phone
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answer 1
Hi there!
Thank you for your inquiry.

There are no configurable options available to lock any of the keys on the SGH-A837 (Rugby) phone. However, the phone features three other lock features described below:

In Phone Lock mode, you can answer calls, but the phone must be unlocked to place outgoing calls (except to emergency numbers). The phone locks automatically the next time it is powered on and stays locked until you enter the correct lock code

When the Lock SIM Card feature is enabled, the phone only works with the current SIM. You must enter the SIM lock code to unlock the SIM to use a different SIM card.

Application Lock will restrict access to all phone application menus, except the My Menu shorcuts. Once you have locked the applications, you must enter the phone’s password to access the associated menus.

To enable or disable the Phone Lock setting follow the steps below:

From the standby screen, press the right soft key for Menu
Select Settings (9)
Select Phone (5)
Select Security (4)
Select Lock Phone (1)
Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
On- The phone locks immediately and stays locked until you enter the correct lock code
Off- The phone remains unlocked
Press the left soft key for Select to save the Phone Lock setting

--------------------------------------------------------------------------------

To enable or disable the SIM Lock setting follow the steps below:

From the standby screen, press the right soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select Security (4)
Select Lock SIM Card (2)
Highlight either On or Off, using the navigation keys
Press the left soft key to Select to save the SIM Card Lock setting
Enter the SIM Card Lock password, using the keypad
Press the left soft key for OK to enable or disable the SIM Card Lock

--------------------------------------------------------------------------------

To enable or disable the Application Lock setting follow the steps below:

From the standby screen, press the right soft key for Menu
Select Settings (9)
Select Phone Settings (5)
Select Security (4)
Select Lock Applications (4)
Highlight each of the following Applications, using the navigation keys
All
IM
Messaging
Recent Calls
My Stuff
Calendar
Tasks
Notes
Addresss Book
Press thekey to Check each of the desired boxes
Press the left soft key to Save the Application Lock settings
Enter the Application Lock password, using the keypad
Press the left soft key for OK to enable or disable the Application Lock setting
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do you download pictures and videos from my phone to my PC?

All it does when I plug it in to the usb port is say "connected"
asked 3 years, 9 months ago
50tommyy
kentucky
on Samsung Rugby® Cell Phone
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Answers
answer 1
Thank you for your inquiry.

The SGH-A837 (Rugby) phone features four different methods to transfer pictures from the phone to a PC.

Via PC Studio 3
Via Windows Explorer
Via Memory Card
Via Bluetooth

Please Note: The SGH-A837 (Rugby) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

1. Via PC Studio 3

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

You can download the PC Studio 3 Software from www.samsung.com and make sure that you are using a Genuine Samsung USB cable with the Product ID: APCBS10UBE to avoid connectivity issues.

From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection

From the standby screen, press the left right key for Menu
Select Settings (9)
Select Set Connectivity (7)
Choose Select USB Mode (2)
Highlight the PC Studio
Press the left soft key for Select to save the USB Setting

Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display

If prompted, Select the PC Studio USB setting
Open the Samsung PC Studio 3 program on the PC
Click on Phone Explorer (Manage Files)

From the Phone Explorer screen, click on the Graphics folder
Click on the Photo file (For multiple files hold down the Ctrl key) then click on To PC
From the Browse for Folder screen, click on the destination location

Click OK to transfer the Photo file from the SGH-A837 (Rugby) phone to the PC

2. Via Windows Explorer (Mass Storage)

Important: In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the phone to create the destination folders.

To learn how to format a microSD memory card, using the phone, click here.
For instructions copying or moving pictures to a microSD memory card, click here.
Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

To transfer Picture files, using Windows Explorer & a USB cable, to a PC follow the steps below:

From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection

From the standby screen, press the left right key for Menu
Select Settings (9)
Select Set Connectivity (7)
Choose Select USB Mode (2)
Highlight the Mass Storage
Press the left soft key for Select to save the USB Setting

Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display

If prompted, Select the Mass Storage USB setting
Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen

Navigate to the picture location, inside the Graphics folder

Open Windows Explorer
Drag n Drop or copy & paste the picture to the desired destination on the PC

3. Via Memory Card

The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the phone, in order for the phone to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB.

Note: This phone will support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

Insert the formatted microSD memory card into the memory card slot, located under the battery
When correctly inserted, the memory card icon is displayed
From the standby screen, press the right soft key for Menu
Select My Stuff (7)
Highlight the On Phone tab, using the left or right navigation keys
Highlight the Graphics folder, using the navigation keys, then press the key to view the contents
Highlight the desired Photo, using the navigation keys
Press the left soft key for Options
Select either Move (6) or Copy (7)
Select either Selected (1) or Multiple (2)
For Multiple Images, highlight each Photo, using the navigation keys
Press the key to check each Photo’s box
Press the left soft key for either Move or Copy
Select Memory Card
Highlight the Graphics folder, using the navigation keys
Press the left soft key for Options
Select Open (1)
Press the left soft key for Options
Select Move Here (1) or Paste Here (1) to Move or Copy the Photos to the microSD memory card
Select Memory Card, using the navigation keys
Highlight the Graphics folder, using the navigation keys
Press the left soft key for Options
Select Open (1)
Select Move Here (1) or Paste Here (1) to Move or Copy the Photos to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the Graphics folder, using Windows Explorer
Drag and drop or copy & paste the Photo(s) into the desired destination on the PC

4. Via Bluetooth

To transfer (via a Bluetooth adaptor) Photo files, from the Samsung SGH-A837 (Rugby) phone, to a PC follow the steps below:

On the Samsung SGH-A837 (Rugby) phone

While in standby mode, turn Bluetooth On
Change the phone’s Bluetooth visibility to On
On the PC

Connect the Bluetooth adaptor to the PC’s USB port
Search for Bluetooth devices
Select the device to pair with the PC
Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
Using My Bluetooth Places, select File Transfer or OBEX to view the phone’s contents
Copy the desired Photo file
Paste the file in a PC destination
Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung5
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Question

Is there a way to disable the camera button or have it turned off until I open my phone. I keep taking pics of my pocket.

asked 3 years, 5 months ago
King571
54880
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
Hi there!

Thank you for sending an inquiry.

There is no configurable option on the settings of the phone to disable the camera button. You may however, try to create an application lock on the camera to prevent it from taking pictures while inside your pocket.
Please refer to the link below, to guide you on how to put an application lock on the Samsung Rugby II.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1330&AT_ID=137521

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
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Question

How do I block numbers from a samsung moment?

asked 3 years, 5 months ago
baby00000
on Samsung Rugby® Cell Phone
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1 answer
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answer 1
Hi there!
Thank you for your inquiry.

Below is a link on how you can add or reject a certain number from your Samsung Rugby phone

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1330&AT_ID=137625

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
samsung6
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Question

Can i disable the PTT key on my rugby?

I do not use this feature, but frequently hit the key by accident when trying to open my phone. Thanks
asked 3 years, 9 months ago
stevensonjeff
on Samsung Rugby® Cell Phone
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1 answer
Answers
answer 1
There is no available option to disable or delete the PTT(Push To Talk) application on the phone.

This is part of the operating system of the phone in which we cannot alter or delete on the handset.
answered 3 years, 9 months ago
Samsung4
+1point
1out of 1found this answer helpful.
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