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Customer Questions & Answers for
Samsung Rugby® Cell Phone

Customer Questions & Answers:
236 Questions
 | 
239 Answers

Questions & Answers for samsung Samsung Rugby® Cell Phone

Question

How to get game in jar format to work on my phone?

Have games for my phone in jar format but when put in phone it say not a suported format. Can someone help?
asked 3 years, 11 months ago
randolph
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do you set up a text signature for the sgh-a837 model

asked 4 years ago
Knellis
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Knellis!

There are no configurable options available to add a signature to outgoing messages on the SGH-a837 (Rugby) handset.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have a locked Rugby phone. How do I unlock it?

asked 4 years, 1 month ago
jtong
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Below is a link to information regarding the various lock codes to enable assessment of which scenario best applies to the situation. Once that is determined, it also outlines the appropriate contact information for resolution.

Phone Lock (User Lock)
Required to enable utilization of the handset, regardless of the Service Provider or SIM Card manufacturer. This feature protects the handset from unauthorized users.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357

PIN1 (Personal Identification Number 1)
Used to limit access to the SIM.
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

PIN2 (Personal Identification Number 2)
Used for special network services like FDN (Fixed Dialing Number) for example.
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

PUK1 (Pin Unlock Key 1)
Required to unlock Pin1 when Pin1 is entered 3 times incorrectly
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

PUK2 (Pin Unlock Key 2)
Required to unlock Pin2 when Pin2 is entered 3 times incorrectly.
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

NCK (Network Control Key)
Required to release the Service Providers network lock. This code is proprietary to the Service Provider.
Saved on the Handset
Contact Service Provider:
Service Provider Contact Information

SIM Lock
Restricts access to handset by "binding" the SIM to the handset. In other words, replacing the SIM card with a different SIM will still produce a password prompt.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357
answered 3 years, 11 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

How do I find the model code for my phone? This is a required field to download PC Studio on the Samsung websight and does not appear anywhere.

asked 3 years, 11 months ago
calcaneousmac
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
To get the correct model code for your Samsung sgh-a837 Rugby phone, you need to register first your phone also on the Samsung Website. The model code will automatically pops out once you have entered the IMEI number on the Serial Number Field. In that way you can download the PC Studio much easier.
Should you have other questions & concerns, feel free to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do you transfer a picture from the phone to the computer using a usb cord?

asked 3 years, 11 months ago
goose93
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here are the steps of how to transfer pictures from your phone to your PC via USB data connection.

insure that the USB mode setting is set to Mass Storage

From the standby screen, press the left right key for Menu
Select Settings (9)
Select Set Connectivity (7)
Choose Select USB Mode (2)
Highlight the desired USB Setting from the following:
Ask on Connection
Media Player
PC Studio
Mass Storage
Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display
Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen
Navigate to the picture location, inside the Graphics folder
Open Windows Explorer
Drag n Drop or copy & paste the picture to the desired destination on the PC
answered 3 years, 11 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

What is a "Model Code" and where is it located?

SGH-A837 Rugby
asked 3 years, 11 months ago
Stoney1223
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Samsung phones have different models with a corresponding code which is called Model Code to identify the product.

You can locate your phone model code at the inner back of the phone underneath the battery. It is also located at the phone's original box.

Thanks for writing!

Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how does rugby sync with outlook?

asked 4 years, 1 month ago
striker435
cape elizabeth
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, there are no configurable option on how to sync your device with Outlook.
answered 3 years, 11 months ago
SamsungBryanA
-1point
0out of 1found this answer helpful.
Question

HOW DO I RAISE THE VOLUME? EVEN ON HIGHEST LEVEL, IT IS HARD TO HEAR RINGTONE AND HARD TO HEAR VOICES ON LINE

asked 4 years ago
berchou
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To raise the volume, just press the volume up key at the left side of the phone (facing it).

The phone might be experiencing an "audio receive" problem since you have raised the volume to its highest level. I would advise you to please contact Samsung Technical Support 1-888-987-4357 Direct Hotline for further assistance. Your phone needs to be Reset, however if problem still persist then you will be offered to send it to Samsung Service Center for an evaluation and repair. The phone has a one (1) year Free repair Warranty with Samsung as long as it does not have any physical and water damage, shipping to and from Samsung Service Center is Free as well. Further details will be explained on your call.
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

Can i disable the PTT key on my rugby?

I do not use this feature, but frequently hit the key by accident when trying to open my phone. Thanks
asked 3 years, 11 months ago
stevensonjeff
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no available option to disable or delete the PTT(Push To Talk) application on the phone.

This is part of the operating system of the phone in which we cannot alter or delete on the handset.
answered 3 years, 11 months ago
Samsung4
+1point
1out of 1found this answer helpful.
Question

how do i record a ring tone

asked 3 years, 11 months ago
marge22
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
To record an audio follow the steps below:
1.While in standby mode, press the right soft key for Menu
2.Select My Stuff (7)
3.Highlight Audio, using the navigation keys, then press the key
4.Highlight Recorded Audio, using the navigation keys, then press the key
5.Press the left soft key for Options
6.Select Record Audio (8)
7.Press the key to start Recording
8.Press the left soft key to Stop and save the Recorded Audio
I hope this will help you out.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

I have a SGH-A837 phone and have had it for about 7 months and the hinge has cracked, and I have never even droped the phone.

Can it be sent in and the case replaced? Looking forward to your reply.
Andy
asked 4 years ago
RAPhin
613 Edgewood, Corsicana, TX 75110
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. Charges start at $65.00 and can increase, depending upon the nature and severity of the issue. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 4 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Is there a way to empty T9 dictionary?

asked 4 years ago
househunt10
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There's no way for you to delete those words that was already on the T9 dictionary.
answered 4 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I backup my contacts in the phone and then transfer them to a new phone??

asked 4 years ago
Herb1943
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, you can copy your contacts from your old phone to the sim card and then insert your sim card to your new phone. Please follow these steps on how to copy contacts:

1.While in standby mode, press the right soft key for Menu
2.Select Address Book (8)
3.Select Contacts (1)
4.Highlight the desired contact entry, stored in the handset's memory, using the navigation keys
5.Press the left soft key for Options
6.Select More (9)
7.Select SIM Management (4)
8.Select either Copy Contacts to SIM (1) or Copy Contacts from SIM (2)
9.Highlight each contact, using the navigation keys, press the ATT key to Check the box(es) or Check All
10.Press the left soft key to Copy the Contact(s) to or from the SIM card

Have a good day.
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do you download pictures and videos from my phone to my PC?

All it does when I plug it in to the usb port is say "connected"
asked 4 years ago
50tommyy
kentucky
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

The SGH-A837 (Rugby) phone features four different methods to transfer pictures from the phone to a PC.

Via PC Studio 3
Via Windows Explorer
Via Memory Card
Via Bluetooth

Please Note: The SGH-A837 (Rugby) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

1. Via PC Studio 3

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

You can download the PC Studio 3 Software from www.samsung.com and make sure that you are using a Genuine Samsung USB cable with the Product ID: APCBS10UBE to avoid connectivity issues.

From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection

From the standby screen, press the left right key for Menu
Select Settings (9)
Select Set Connectivity (7)
Choose Select USB Mode (2)
Highlight the PC Studio
Press the left soft key for Select to save the USB Setting

Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display

If prompted, Select the PC Studio USB setting
Open the Samsung PC Studio 3 program on the PC
Click on Phone Explorer (Manage Files)

From the Phone Explorer screen, click on the Graphics folder
Click on the Photo file (For multiple files hold down the Ctrl key) then click on To PC
From the Browse for Folder screen, click on the destination location

Click OK to transfer the Photo file from the SGH-A837 (Rugby) phone to the PC

2. Via Windows Explorer (Mass Storage)

Important: In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the phone to create the destination folders.

To learn how to format a microSD memory card, using the phone, click here.
For instructions copying or moving pictures to a microSD memory card, click here.
Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

To transfer Picture files, using Windows Explorer & a USB cable, to a PC follow the steps below:

From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection

From the standby screen, press the left right key for Menu
Select Settings (9)
Select Set Connectivity (7)
Choose Select USB Mode (2)
Highlight the Mass Storage
Press the left soft key for Select to save the USB Setting

Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display

If prompted, Select the Mass Storage USB setting
Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen

Navigate to the picture location, inside the Graphics folder

Open Windows Explorer
Drag n Drop or copy & paste the picture to the desired destination on the PC

3. Via Memory Card

The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the phone, in order for the phone to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB.

Note: This phone will support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

Insert the formatted microSD memory card into the memory card slot, located under the battery
When correctly inserted, the memory card icon is displayed
From the standby screen, press the right soft key for Menu
Select My Stuff (7)
Highlight the On Phone tab, using the left or right navigation keys
Highlight the Graphics folder, using the navigation keys, then press the key to view the contents
Highlight the desired Photo, using the navigation keys
Press the left soft key for Options
Select either Move (6) or Copy (7)
Select either Selected (1) or Multiple (2)
For Multiple Images, highlight each Photo, using the navigation keys
Press the key to check each Photo’s box
Press the left soft key for either Move or Copy
Select Memory Card
Highlight the Graphics folder, using the navigation keys
Press the left soft key for Options
Select Open (1)
Press the left soft key for Options
Select Move Here (1) or Paste Here (1) to Move or Copy the Photos to the microSD memory card
Select Memory Card, using the navigation keys
Highlight the Graphics folder, using the navigation keys
Press the left soft key for Options
Select Open (1)
Select Move Here (1) or Paste Here (1) to Move or Copy the Photos to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the Graphics folder, using Windows Explorer
Drag and drop or copy & paste the Photo(s) into the desired destination on the PC

4. Via Bluetooth

To transfer (via a Bluetooth adaptor) Photo files, from the Samsung SGH-A837 (Rugby) phone, to a PC follow the steps below:

On the Samsung SGH-A837 (Rugby) phone

While in standby mode, turn Bluetooth On
Change the phone’s Bluetooth visibility to On
On the PC

Connect the Bluetooth adaptor to the PC’s USB port
Search for Bluetooth devices
Select the device to pair with the PC
Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
Using My Bluetooth Places, select File Transfer or OBEX to view the phone’s contents
Copy the desired Photo file
Paste the file in a PC destination
Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 4 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

can I buy a unlocked Rugby phone to use with a carrier other than ATT

asked 4 years ago
mm44al
Missouri, USA
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. If you are planning to purchase a SGH-A837 (RUGBY) handset and it’s already been unlock. You can use a different Sim card on the phone and it should work. There are just some Features on the phone that might not work properly like the (MMS) Multimedia Messaging and WAP setting for the Internet. The reason for this is the phone is manufactured by Samsung for AT&T and the setting on the phone is configured for AT&T service.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how can I download the pictures taken?

asked 4 years ago
Dannboy
lawton ok
on Samsung Rugby® Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several ways to transfer you pictures, just go to the following website and it will guide you step by step.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1330&AT_ID=137598
answered 4 years ago
SamsungJoseL
-1point
0out of 1found this answer helpful.
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