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Customer Questions & Answers for
samsung Samsung Rugby® Cell Phone

Customer Questions & Answers:
236 Questions
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239 Answers

Questions & Answers for samsung Samsung Rugby® Cell Phone

Question

is there a way to increase volume on the rugby 11 phone above level 7

my husband can not hear anyone talking on his phone, even when on level 7.
asked 3 years, 4 months ago
Anonymous
on Samsung Rugby® Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. If you reach the maximum level of the volume on your Samsung Rugby (SGH-A837), there's no configurable option for you to set higher than that. It's a default on the phone.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 4 months ago
Samsung10
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Question

How do I locate the original password/passcode the phone came with so that I can change it to something user friendly for myself?

asked 3 years, 6 months ago
hillemmoosegirl
Phoenix AZ
on Samsung Rugby® Cell Phone
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answer 1
Hi hillemmoosegirl!

Thank you for your inquiry. There is no option to locate the original password of the phone; it will not show on the phone for security purposes of the user. However you know the original password of the phone, you can go to Menu > Settings > Set Phone > security > and select Change Phone Password

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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answer 2
Hi hillemmoosegirl!

Thank you for your inquiry. There is no option to locate the original password of the phone; it will not show on the phone for security purposes of the user. However you know the original password of the phone, you can go to Menu > Settings > Phone settings > and select security

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

How do you change the background color of the calendar?

The background color for the calendar makes it very hard to see the calendar. How do I change the color?
asked 3 years, 1 month ago
tesab613
on Samsung Rugby® Cell Phone
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answer 1
Hello and thanks for reaching out!

Unfortunately I do not see this being a configurable option on your device.

If you need additional assistance, reach out to our customer support line at 1.888.987.4357 or follow us on twitter:
twitter.com/galaxyssupport (@galaxyssupport)
twitter.com/samsungservice (@samsungservice)

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
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answer 2
Goto settings and change the theme to a different color. That's the only known way.
answered 3 years, 1 month ago
focusmulitasker
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Question

I took the battery out of my Samsung Rugby and it won't turn back on.

I recharged the battery, and a message says the battery is full, but it won't turn on.
asked 3 years, 4 months ago
McPeake
on Samsung Rugby® Cell Phone
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answer 1
If your battery is full the Rugby will not turn on because of the red phone button on the right of your upper keypad is not being pressed long enough. When you press the red phone button on the right of your upper keypad, this turns the phone on and off. You have to hold it down sometimes for a few seconds to turn your mobile unit on. Or just flip the Rugby open again after briefly closing it when it does not turn on. Reopen it and once more press the red key to turn your mobile unit on.
answered 3 years, 1 month ago
lammergriffin
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answer 2
Hi McPeake!
Thank you for your inquiry.

Have you tried using a different battery or charger on the phone?
How long have you been experiencing this issue?

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
samsung6
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Question

i have a samsung rugby II and it has a camera. can i use a memory card to transfer pictures from the camera on to my computer?

asked 3 years, 10 months ago
cleve
san antonio texas
on Samsung Rugby® Cell Phone
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answer 1
Via Memory Card

Caution: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the phone, in order for the phone to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB.

Note: This phone will support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

WARNING: Formatting the microSD Memory Card will permanently erase all data

To transfer pictures (via a memory card), from the SGH-A837 (Rugby) phone, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot, located under the battery
When correctly inserted, the memory card icon is displayed
From the standby screen, press the right soft key for Menu
Select My Stuff (7)
Highlight the On Phone tab, using the left or right navigation keys
Highlight the Graphics folder, using the navigation keys, then press the key to view the contents
Highlight the desired Photo, using the navigation keys
Press the left soft key for Options
Select either Move (6) or Copy (7)
Select either Selected (1) or Multiple (2)
For Multiple Images, highlight each Photo, using the navigation keys
Press the key to check each Photo’s box
Press the left soft key for either Move or Copy
Select Memory Card
Highlight the Graphics folder, using the navigation keys
Press the left soft key for Options
Select Open (1)
Press the left soft key for Options
Select Move Here (1) or Paste Here (1) to Move or Copy the Photos to the microSD memory card
Select Memory Card, using the navigation keys
Highlight the Graphics folder, using the navigation keys
Press the left soft key for Options
Select Open (1)
Select Move Here (1) or Paste Here (1) to Move or Copy the Photos to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the Graphics folder, using Windows Explorer
Drag and drop or copy & paste the Photo(s) into the desired destination on the PC
answered 3 years, 8 months ago
SamsungJoseL
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Question

I have a locked Rugby phone. How do I unlock it?

asked 3 years, 10 months ago
jtong
on Samsung Rugby® Cell Phone
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answer 1
Below is a link to information regarding the various lock codes to enable assessment of which scenario best applies to the situation. Once that is determined, it also outlines the appropriate contact information for resolution.

Phone Lock (User Lock)
Required to enable utilization of the handset, regardless of the Service Provider or SIM Card manufacturer. This feature protects the handset from unauthorized users.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357

PIN1 (Personal Identification Number 1)
Used to limit access to the SIM.
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

PIN2 (Personal Identification Number 2)
Used for special network services like FDN (Fixed Dialing Number) for example.
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

PUK1 (Pin Unlock Key 1)
Required to unlock Pin1 when Pin1 is entered 3 times incorrectly
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

PUK2 (Pin Unlock Key 2)
Required to unlock Pin2 when Pin2 is entered 3 times incorrectly.
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

NCK (Network Control Key)
Required to release the Service Providers network lock. This code is proprietary to the Service Provider.
Saved on the Handset
Contact Service Provider:
Service Provider Contact Information

SIM Lock
Restricts access to handset by "binding" the SIM to the handset. In other words, replacing the SIM card with a different SIM will still produce a password prompt.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357
answered 3 years, 8 months ago
SamsungJoseL
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Question

how does rugby sync with outlook?

asked 3 years, 10 months ago
striker435
cape elizabeth
on Samsung Rugby® Cell Phone
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answer 1
Unfortunately, there are no configurable option on how to sync your device with Outlook.
answered 3 years, 9 months ago
SamsungBryanA
-1point
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Question

how do you set up a text signature for the sgh-a837 model

asked 3 years, 10 months ago
Knellis
on Samsung Rugby® Cell Phone
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answer 1
Hi, Knellis!

There are no configurable options available to add a signature to outgoing messages on the SGH-a837 (Rugby) handset.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 8 months ago
SamsungSupport9
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Question

Can the Rugby vibrate and play a ringtone at the same time?

asked 3 years, 10 months ago
Pigpen
on Samsung Rugby® Cell Phone
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answer 1
Yes it can do that way of having vibrate and play a ringtone at the same time. You need to configure the settings of the profile of your handset for that. I have here the instruction for you to do.

To edit profiles follow the steps below:

1.While in standby mode, press the right soft key for Menu
2.Select Settings (9)
3.Select Set Sound Profiles (2)
4.Highlight the profile to be edited, using the navigation keys, then press the Center key to Edit one of the following Profiles:
***Normal
***Silent
***Driving
***Outdoor

--------------------------------------------------------------------------------

For the Normal, Driving or Outdoor Profiles: (See Steps 1-4 above)

5.Highlight the Call tab, using the left or right navigation keys
-Highlight Call Alert Type, using the navigation keys, then press the key for Change
-Highlight the desired Call Alert Type setting, using the navigation keys, from the following:
**Melody
**Increasing Melody
**Vibration then Melody
**Vibration & Melody
**Vibration & Increasing Melody
-Press the left soft key for Select to save the Call Alert Type setting
-Highlight Call Ringtone, using the navigation keys, then press the key for Change
-Highlight either the On Phone tab or On Card tab, using the left or right navigation keys
-Navigate to and highlight the desired Call Ringtone file
-Press the left soft key for Select to save the Call Ringtone setting
-Highlight Ringtone Volume, using the navigation keys, then press the key for Change
-Select the desired Ringtone Volume setting, using the left or right navigation keys
-Press the left soft key for Select to save the Ringtone Volume setting
6.Highlight the Message tab, using the left or right navigation keys
-Highlight Message Alert Type, using the navigation keys, then press the key for Change
-Highlight desired Message Alert Type setting, using the navigation keys, from the following:
**Melody
**Vibration
**Vibration & Melody
**Mute
-Press the left soft key for Select to save the Message Alert Type setting
-Highlight Message Alert Tone, using the navigation keys, then press the key for Change
-Highlight the desired Message Alert Tone, using the navigation keys
-Press the left soft key for Select to save the Message Alert Tone setting
-Highlight Message Alert Repetition, using the navigation keys, then press the key for Change
-Highlight either Once or Periodic, using the navigation keys
-Press the left soft key for Select to save the Message Alert Repetition setting
-Highlight Message Tone Volume, using the navigation keys, then press the key for Change
-Select the desired Message Tone Volume setting, using the left or right navigation keys
-Press the left soft key for Select to save the Message Tone Volume setting
7.Highlight the Phone tab, using the left or right navigation keys
-Highlight Keypad Tone, using the navigation keys, then press the key for Change
-Highlight the desired Keypad Tone setting, using the navigation keys, from the following:
**Beep
**Xylophone
**Mute
-Press the left soft key for Select to save the Keypad Tone setting
-Highlight Power On Type, using the navigation keys, then press the key for Change
-Highlight desired Power On Type setting, using the navigation keys, from the following:
**Melody
**Vibration
**Vibration & Melody
**Mute
-Press the left soft key for Select to save the Power On Type setting
-Highlight Power Off Type, using the navigation keys, then press the key for Change
-Highlight desired Power Off Type setting, using the navigation keys, from the following:
**Melody
**Vibration
**Vibration & Melody
**Mute
-Press the left soft key for Select to save the Power Off Type setting
-Highlight Phone Sound Volume, using the navigation keys, then press the key for Change
-Select the desired Phone Sound Volume setting, using the left or right navigation keys
-Press the left soft key for Select to save the Phone Sound Volume setting
-Press the left soft key to Save the Normal, Driving or Outdoor Profile settings
answered 3 years, 8 months ago
Samsung10
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Question

I get a message "charging stopped by irregular battery"

I have tried 3 new batteries
asked 3 years, 10 months ago
smoky
on Samsung Rugby® Cell Phone
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answer 1
Hi smoky,

Thank you for your inquiry. We understand that you are getting a message saying that charging stoppped by irregular battery on your phone, SGH-A837.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

It is important to use all genuine Samsung OEM (Original Equipment Manufacturer / Samsung) battery.

Please check the information listed below for the charging time for your phone.

Initial charging time: 6-8 hours
Regular Charging time: 2-4 hours

You may also drop by at your service provider's corporate store to try using a different battery or charger to check if it would work.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Is there a way to empty T9 dictionary?

asked 3 years, 9 months ago
househunt10
on Samsung Rugby® Cell Phone
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answer 1
There's no way for you to delete those words that was already on the T9 dictionary.
answered 3 years, 9 months ago
Samsung10
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Question

can I buy a unlocked Rugby phone to use with a carrier other than ATT

asked 3 years, 9 months ago
mm44al
Missouri, USA
on Samsung Rugby® Cell Phone
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answer 1
Thank you for your inquiry. If you are planning to purchase a SGH-A837 (RUGBY) handset and it’s already been unlock. You can use a different Sim card on the phone and it should work. There are just some Features on the phone that might not work properly like the (MMS) Multimedia Messaging and WAP setting for the Internet. The reason for this is the phone is manufactured by Samsung for AT&T and the setting on the phone is configured for AT&T service.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
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Question

trying to sync my Rugby to my HP computer.

Computer is new with windows 7. Sales girl at ATT sold me USB cable for Samsung models A117,127,517,737. Not the A837 rugby. Don't think this is the problem however. Media player says it cann;t read the .FIL files on my handset
asked 3 years, 9 months ago
Hbomber
Bar HarborMe 04609
on Samsung Rugby® Cell Phone
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answer 1
Try to sync Rugby to the computer Via Windows Explorer (Mass Storage) with use of USB cable.

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality. In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the phone to create the destination folders.

Warning: Formatting a memory card will permanently delete all current content. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

Insert a microSD memory card into the memory card slot, located under the phone battery
From the standby screen, press the right soft key for Menu
Select My Stuff (7)
Highlight the On Card tab, using the left or right navigation keys
Highlight Audio, Graphics or Videos, using the navigation keys
Press the left soft key for Options
Select More (4)
Select Memory Card Settings (2)
Select Format (2)
Press the left soft key for Yes to confirm formatting the microSD Memory Card

From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection
Select Settings (9)
Select Set Connectivity (7)
Choose Select USB Mode (2)
Highlight the desired USB Setting from the following:
Ask on Connection
Media Player
PC Studio
Mass Storage
Press the left soft key for Select to save the USB Setting

Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display
If prompted, Select the Mass Storage USB setting
Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen
Navigate to the picture location, inside the Graphics folder
Open Windows Explorer
Drag n Drop or copy & paste the picture to the desired destination on the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

What is a "Model Code" and where is it located?

SGH-A837 Rugby
asked 3 years, 9 months ago
Stoney1223
on Samsung Rugby® Cell Phone
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answer 1
Hi there!

Samsung phones have different models with a corresponding code which is called Model Code to identify the product.

You can locate your phone model code at the inner back of the phone underneath the battery. It is also located at the phone's original box.

Thanks for writing!

Technical Support Team
answered 3 years, 9 months ago
SamsungSupport12
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Question

How can I make the phone ringtone louder. I have it up to seven but it is not loud. I am hard of hearing

asked 3 years, 8 months ago
Burtman
on Samsung Rugby® Cell Phone
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answer 1
1. seven but it is not loud. I am hard of hearing.
Thank you for your inquiry.
Hi, please try this troubleshooting step to check if it’ll solve your concern.
To increase phone volume:
While in standby mode, press the right soft key for Menu
Select Settings (9)
Select Set Sound Profiles (2)
Highlight the profile to be edited, using the navigation keys, then press the key to Edit one of the following Profiles:
Normal
Silent
Driving
Outdoor
Highlight the Phone tab, using the left or right navigation keys
Highlight Phone Sound Volume, using the navigation keys, then press the AT&T world key for Change
Select the desired Phone Sound Volume setting, using the left or right navigation keys
Press the left soft key for Select to save the Phone Sound Volume setting.
Press the left soft key to Save the Normal, Driving or Outdoor Profile settings.
For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 8 months ago
Samsung8
Samsung8
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Question

how to download ringtone from PC to phone

Have the ringtone in media player but cannot get it to sync to phone, computer not recognizing phone
asked 3 years, 8 months ago
coopmomma
on Samsung Rugby® Cell Phone
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answer 1
To transfer MP3 files, using the Mass Storage option, follow the steps below:

1.Navigate to the location of the MP3 file(s) then copy to the Windows clipboard
2.Plug the USB cable into both the phone & the PC
3.If the Select USB Mode box appears on the phone display, select Mass Storage
■If the Select USB Mode box doesn't appear, change the USB setting to Mass Storage

To configure the handset's USB setting follow the steps below:

1.From the standby screen, press the left right key for Menu
2.Select Settings (9)
3.Select Set Connectivity (7)
4.Choose Select USB Mode (2)
5.Highlight the desired USB Setting from the following:
◦Ask on Connection
◦Media Player
◦PC Studio
◦Mass Storage
6.Press the left soft key for Select to save the USB Setting

Note: If the Bluetooth feature is currently active on the handset, USB communication will not be available. To transfer files to your handset, turn off the Bluetooth functionality

■When successfully connected, the phone will show the connected icon on the top right of the display
4.A new Removable Disk box will appear on the PC's monitor, prompting "What do you want Windows to do?"
5.Double click on "Open folder to view files using Windows Explorer"
6.Paste the MP3 file(s) into the phone's Music or Tones folders, located within the Audio folder

WARNING: DO NOT CONNECT USB CABLE DURING THE MP3 FILE TRANSFER
answered 3 years, 8 months ago
Samsung10
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Question

How do I send pictures on my SGH-A837 ?

How do I set my phone up so I can send pictures without getting the message:
"This media may not be correctly displayed to recipients."
asked 3 years, 8 months ago
undisclosedrecipient
on Samsung Rugby® Cell Phone
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answer 1
Are you trying to send a Multi Media or Picture Message?

The error indicates that the phone you wish to send the picture message to is not properly configured for Multi Media messaging. Check if the other phone has the configuration set up on the other phone.

NOTE: Contact the service provider to configure the phone for picture messaging as this is a network related feature.
answered 3 years, 8 months ago
SamsungSupport12
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Question

I update the pc studio from version 3 to version 7 and version 7 will not connect, Why?

Version 3 worked great and still works but 7 won't.
asked 3 years, 8 months ago
misterfixit069
on Samsung Rugby® Cell Phone
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answer 1
Thank you for sending us an inquiry.

You can try to uninstall and install the software again. You can also try to update the driver on your pc.
Here are the steps.
On your computer>click start.
>Click run.
>Type devmgmt.msc >to open the drivers .
>Right click on a driver that has a red color or an exclamation mark.>click on properties.
>Under properties>click on driver.
>Update driver.

Note: If this will not resolve the issue, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 7 months ago
SamsungSupport11
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Question

I have a SGH-a837 phone. Recently I have been unable to receive or sent pictures via messaging.

asked 3 years, 8 months ago
mmckew
Kingsville, MD
on Samsung Rugby® Cell Phone
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answer 1
Regarding your concern, you may try to perform a soft reset on the phone which is by removing the battery at the back of the phone for about a minute then put it back on your phone. After which, you may try to send picture messages using the handset.

If still not doing anything, you would need to contact your Service Provider to properly configure the message center on the phone since this is a network dependent feature. And you may also try to check with them the requirements for them to allow you to send and receive picture messages on the handset.

Samsung Technical Support
answered 3 years, 8 months ago
SamsungSupport9
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Question

cannot find driver to download pictures to my computer

asked 3 years, 8 months ago
Hino
on Samsung Rugby® Cell Phone
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answer 1
If you’re trying to transfer picture files between your phone and your computer that's why you're looking for a driver, then the Samsung PC Studio 3 is the compatible software for your phone. The steps will be discussed below.

Here’s the link that you can use for you to easily download the software from Samsung website:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A837DKAATT&prd_mdl_name=SGH-A837

>>>Via PC Studio 3

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality.

To transfer Picture files, using PC Studio 3 & a USB cable, to a PC follow the steps below:

1. From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection

For instructions on changing the USB mode setting:

• From the standby screen, press the left right key for Menu
• Select Settings (9)
• Select Set Connectivity (7)
• Choose Select USB Mode (2)
• Highlight PC Studio
• Press the left soft key for Select to save the USB Setting

2. Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot

 When successfully connected, the phone will show the connected icon on the top right of the display

3. If prompted, Select the PC Studio USB setting
4. Open the Samsung PC Studio 3 program on the PC
5. Click on Phone Explorer (Manage Files)
6. From the Phone Explorer screen, click on the Graphics folder
7. Click on the Photo file (For multiple files hold down the Ctrl key) then click on To PC
10. From the Browse for Folder screen, click on the destination location
11. Click OK to transfer the Photo file from the SGH-A837 (Rugby) phone to the PC

Samsung Technical Support
answered 3 years, 8 months ago
SamsungSupport9
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