Looking for Answers about samsung Samsung Rugby® Cell Phone?

Hi McPeake!
Thank you for your inquiry.

Have you tried using a different battery or charger on the phone?
How long have you been experiencing this issue?

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi hillemmoosegirl!

Thank you for your inquiry. There is no option to locate the original password of the phone; it will not show on the phone for security purposes of the user. However you know the original password of the phone, you can go to Menu > Settings > Set Phone > security > and select Change Phone Password

We thank you for your patronage of Samsung products.

Hello and thanks for reaching out!

Unfortunately I do not see this being a configurable option on your device.

If you need additional assistance, reach out to our customer support line at 1.888.987.4357 or follow us on twitter:
twitter.com/galaxyssupport (@galaxyssupport)
twitter.com/samsungservice (@samsungservice)

Thank you and have a great day!

Via Memory Card

Caution: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the phone, in order for the phone to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB.

Note: This phone will support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

WARNING: Formatting the microSD Memory Card will permanently erase all data

To transfer pictures (via a memory card), from the SGH-A837 (Rugby) phone, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot, located under the battery
When correctly inserted, the memory card icon is displayed
From the standby screen, press the right soft key for Menu
Select My Stuff (7)
Highlight the On Phone tab, using the left or right navigation keys
Highlight the Graphics folder, using the navigation keys, then press the key to view the contents
Highlight the desired Photo, using the navigation keys
Press the left soft key for Options
Select either Move (6) or Copy (7)
Select either Selected (1) or Multiple (2)
For Multiple Images, highlight each Photo, using the navigation keys
Press the key to check each Photo’s box
Press the left soft key for either Move or Copy
Select Memory Card
Highlight the Graphics folder, using the navigation keys
Press the left soft key for Options
Select Open (1)
Press the left soft key for Options
Select Move Here (1) or Paste Here (1) to Move or Copy the Photos to the microSD memory card
Select Memory Card, using the navigation keys
Highlight the Graphics folder, using the navigation keys
Press the left soft key for Options
Select Open (1)
Select Move Here (1) or Paste Here (1) to Move or Copy the Photos to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the Graphics folder, using Windows Explorer
Drag and drop or copy & paste the Photo(s) into the desired destination on the PC

Below is a link to information regarding the various lock codes to enable assessment of which scenario best applies to the situation. Once that is determined, it also outlines the appropriate contact information for resolution.

Phone Lock (User Lock)
Required to enable utilization of the handset, regardless of the Service Provider or SIM Card manufacturer. This feature protects the handset from unauthorized users.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357

PIN1 (Personal Identification Number 1)
Used to limit access to the SIM.
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

PIN2 (Personal Identification Number 2)
Used for special network services like FDN (Fixed Dialing Number) for example.
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

PUK1 (Pin Unlock Key 1)
Required to unlock Pin1 when Pin1 is entered 3 times incorrectly
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

PUK2 (Pin Unlock Key 2)
Required to unlock Pin2 when Pin2 is entered 3 times incorrectly.
Saved on the SIM Card
Contact Service Provider:
Service Provider Contact Information

NCK (Network Control Key)
Required to release the Service Providers network lock. This code is proprietary to the Service Provider.
Saved on the Handset
Contact Service Provider:
Service Provider Contact Information

SIM Lock
Restricts access to handset by "binding" the SIM to the handset. In other words, replacing the SIM card with a different SIM will still produce a password prompt.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357

Hi, Knellis!

There are no configurable options available to add a signature to outgoing messages on the SGH-a837 (Rugby) handset.

Thank you for choosing Samsung.

Sincerely,
Technical Support

Yes it can do that way of having vibrate and play a ringtone at the same time. You need to configure the settings of the profile of your handset for that. I have here the instruction for you to do.

To edit profiles follow the steps below:

1.While in standby mode, press the right soft key for Menu
2.Select Settings (9)
3.Select Set Sound Profiles (2)
4.Highlight the profile to be edited, using the navigation keys, then press the Center key to Edit one of the following Profiles:
***Normal
***Silent
***Driving
***Outdoor

--------------------------------------------------------------------------------

For the Normal, Driving or Outdoor Profiles: (See Steps 1-4 above)

5.Highlight the Call tab, using the left or right navigation keys
-Highlight Call Alert Type, using the navigation keys, then press the key for Change
-Highlight the desired Call Alert Type setting, using the navigation keys, from the following:
**Melody
**Increasing Melody
**Vibration then Melody
**Vibration & Melody
**Vibration & Increasing Melody
-Press the left soft key for Select to save the Call Alert Type setting
-Highlight Call Ringtone, using the navigation keys, then press the key for Change
-Highlight either the On Phone tab or On Card tab, using the left or right navigation keys
-Navigate to and highlight the desired Call Ringtone file
-Press the left soft key for Select to save the Call Ringtone setting
-Highlight Ringtone Volume, using the navigation keys, then press the key for Change
-Select the desired Ringtone Volume setting, using the left or right navigation keys
-Press the left soft key for Select to save the Ringtone Volume setting
6.Highlight the Message tab, using the left or right navigation keys
-Highlight Message Alert Type, using the navigation keys, then press the key for Change
-Highlight desired Message Alert Type setting, using the navigation keys, from the following:
**Melody
**Vibration
**Vibration & Melody
**Mute
-Press the left soft key for Select to save the Message Alert Type setting
-Highlight Message Alert Tone, using the navigation keys, then press the key for Change
-Highlight the desired Message Alert Tone, using the navigation keys
-Press the left soft key for Select to save the Message Alert Tone setting
-Highlight Message Alert Repetition, using the navigation keys, then press the key for Change
-Highlight either Once or Periodic, using the navigation keys
-Press the left soft key for Select to save the Message Alert Repetition setting
-Highlight Message Tone Volume, using the navigation keys, then press the key for Change
-Select the desired Message Tone Volume setting, using the left or right navigation keys
-Press the left soft key for Select to save the Message Tone Volume setting
7.Highlight the Phone tab, using the left or right navigation keys
-Highlight Keypad Tone, using the navigation keys, then press the key for Change
-Highlight the desired Keypad Tone setting, using the navigation keys, from the following:
**Beep
**Xylophone
**Mute
-Press the left soft key for Select to save the Keypad Tone setting
-Highlight Power On Type, using the navigation keys, then press the key for Change
-Highlight desired Power On Type setting, using the navigation keys, from the following:
**Melody
**Vibration
**Vibration & Melody
**Mute
-Press the left soft key for Select to save the Power On Type setting
-Highlight Power Off Type, using the navigation keys, then press the key for Change
-Highlight desired Power Off Type setting, using the navigation keys, from the following:
**Melody
**Vibration
**Vibration & Melody
**Mute
-Press the left soft key for Select to save the Power Off Type setting
-Highlight Phone Sound Volume, using the navigation keys, then press the key for Change
-Select the desired Phone Sound Volume setting, using the left or right navigation keys
-Press the left soft key for Select to save the Phone Sound Volume setting
-Press the left soft key to Save the Normal, Driving or Outdoor Profile settings

Unfortunately, there are no configurable option on how to sync your device with Outlook.

There's no way for you to delete those words that was already on the T9 dictionary.

Hi smoky,

Thank you for your inquiry. We understand that you are getting a message saying that charging stoppped by irregular battery on your phone, SGH-A837.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

It is important to use all genuine Samsung OEM (Original Equipment Manufacturer / Samsung) battery.

Please check the information listed below for the charging time for your phone.

Initial charging time: 6-8 hours
Regular Charging time: 2-4 hours

You may also drop by at your service provider's corporate store to try using a different battery or charger to check if it would work.

We appreciate your continued interest in Samsung products.

Thank you for your inquiry. If you are planning to purchase a SGH-A837 (RUGBY) handset and it’s already been unlock. You can use a different Sim card on the phone and it should work. There are just some Features on the phone that might not work properly like the (MMS) Multimedia Messaging and WAP setting for the Internet. The reason for this is the phone is manufactured by Samsung for AT&T and the setting on the phone is configured for AT&T service.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support

Regarding your concern, you may try to perform a soft reset on the phone which is by removing the battery at the back of the phone for about a minute then put it back on your phone. After which, you may try to send picture messages using the handset.

If still not doing anything, you would need to contact your Service Provider to properly configure the message center on the phone since this is a network dependent feature. And you may also try to check with them the requirements for them to allow you to send and receive picture messages on the handset.

Samsung Technical Support

If you’re pertaining to the Samsung New PC Studio software for the phone and you’re having hard time downloading it, then you may try to visit our website and use the link below for you to easily download the software.

LINK:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A837DKAATT&prd_mdl_name=SGH-A837

Samsung Technical Support

Greetings!
Pertaining to your query, all you need to do is to delete the number on the reject list so that number can be accessible on the mobile again, please follow the steps below on how to delete the number from your reject list:
To delete entries from the Reject List follow the steps below:

1.From the standby screen, press the right soft key for Menu
2.Select Address Book
3.Select Reject List
4.Highlight the desired entry, using the navigation keys
5.Press the left soft key for Options
6.Select Delete
7.Choose Selected
8.Press the left soft key for Yes to confirm the deletion of the Reject List entry

It was a pleasure doing business with you.
Technical Support Team

Try to sync Rugby to the computer Via Windows Explorer (Mass Storage) with use of USB cable.

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality. In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the phone to create the destination folders.

Warning: Formatting a memory card will permanently delete all current content. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 8GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

Insert a microSD memory card into the memory card slot, located under the phone battery
From the standby screen, press the right soft key for Menu
Select My Stuff (7)
Highlight the On Card tab, using the left or right navigation keys
Highlight Audio, Graphics or Videos, using the navigation keys
Press the left soft key for Options
Select More (4)
Select Memory Card Settings (2)
Select Format (2)
Press the left soft key for Yes to confirm formatting the microSD Memory Card

From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection
Select Settings (9)
Select Set Connectivity (7)
Choose Select USB Mode (2)
Highlight the desired USB Setting from the following:
Ask on Connection
Media Player
PC Studio
Mass Storage
Press the left soft key for Select to save the USB Setting

Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display
If prompted, Select the Mass Storage USB setting
Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen
Navigate to the picture location, inside the Graphics folder
Open Windows Explorer
Drag n Drop or copy & paste the picture to the desired destination on the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"

Hi there!

Samsung phones have different models with a corresponding code which is called Model Code to identify the product.

You can locate your phone model code at the inner back of the phone underneath the battery. It is also located at the phone's original box.

Thanks for writing!

Technical Support Team

Hi there.

You can change or assign any of the default navigation shortcut keys by following the steps below:

From the standby screen, press the right soft key for Menu
Select Settings (9)
Select Phone (5)
Select Shorcuts (2)
Press the desired navigation shortcut key to change
Press the left soft key for Options
Select Change (1)
Highlight the desired feature from the list, using the navigation keys
Press the left soft key to Save the Navigation Shortcut key setting

Sincerely,
Technical Support

1. seven but it is not loud. I am hard of hearing.
Thank you for your inquiry.
Hi, please try this troubleshooting step to check if it’ll solve your concern.
To increase phone volume:
While in standby mode, press the right soft key for Menu
Select Settings (9)
Select Set Sound Profiles (2)
Highlight the profile to be edited, using the navigation keys, then press the key to Edit one of the following Profiles:
Normal
Silent
Driving
Outdoor
Highlight the Phone tab, using the left or right navigation keys
Highlight Phone Sound Volume, using the navigation keys, then press the AT&T world key for Change
Select the desired Phone Sound Volume setting, using the left or right navigation keys
Press the left soft key for Select to save the Phone Sound Volume setting.
Press the left soft key to Save the Normal, Driving or Outdoor Profile settings.
For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Hi pandadave!

Thank you for your inquiry. There's no configurable option for you to download your text message and your voicemail to your computer with your Samsung Rugby (SGH-A837).

Thank you for your continued interest in Samsung products.

Hi mrweiss!

Thank you for your inquiry. There is no configurable option to clear the "Recent text message Log" it is a default on the phone to check your recent messages, it only overwrite the recent text messages when you send again a text message to the recipients. However, this is not the dead end of the handset features, regarding with the issue, you can check on our website from time to time for possible future updates of the handset.

We do appreciate hearing from you regarding with this issue, as your comments are vital for us to continue improving our business.