Thank you for your inquiry. We understand that you would like to reset the phone, since it has a pin lock and we're sorry to hear that.
Please try to use default passcodes 0000 or 00000000.
PIN lock is the actual lock code saved on the sim card inserted in your phone, not on the phone.
For options to possibly unlock your sim card or reset your phone to unlock it, we advise you to contatc your service provider.
You may reach AT&T at 1-800-331-0500 for further assistance.
Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).
It's like having your very own personal Samsung Technician at your fingertips.
We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
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