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Customer Questions & Answers for
samsung SGH-A817

Customer Questions & Answers:
235 Questions
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238 Answers

Questions & Answers for samsung SGH-A817

Question

Is it possible to upload notes from the Memo app to my pc? Please give instructions. Thank u.

Samsung Solstice 11.
asked 2 years, 10 months ago
texaschick
Texas
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Why won't my phone connect to my bluetooth?

asked 2 years, 10 months ago
ckbustaddd
on SGH-A817
0points
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I set up speed dialing on a Solstice II cell phone?

asked 2 years, 10 months ago
TBob
Louisiana
on SGH-A817
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1 answer
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answer 1
Hi!

Please visit this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=345961

Samsung
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I set up and change a speed dial number that was inadvertently assigned to the wrong person

asked 2 years, 10 months ago
minniejuana
on SGH-A817
0points
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1 answer
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answer 1
Hello-

Thank you for the inquiry. Although the handset features traditional speed dial entries, within the widget bar is a widget called Buddy List which allows you to quickly place calls to the favorite contact entries in the contact list. Once you have stored contact phone numbers in the Address Book, you can also add them to your contact favorites list for quick dialing. Copy and paste this link into your browser. http://bit.ly/pSsZCg

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook! twitter.com/GalaxySsupport (@galaxySsupport) twitter.com/SamsungService (@samsungservice) facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Samsung Solstice II sync/memory card

1. When I sync with PC Studio, my phone says it is out of memory. I have ordered a memory card. Will that solve the problem? Will that memory be available for my calendar?

2. When I synched with 'Sync as Outlook Data' selected, it wiped out almost every entry on my Outlook calendar. Is that correct? I want to always move information from Outlook to the phone. What is the correct PC Studio setting? I never want it to change anything on my Outlook calendar.
asked 2 years, 10 months ago
flen
on SGH-A817
0points
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1 answer
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answer 1
Hi there,

Please consult this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=345896

Should you have further questions, please tweet us @GalaxySsupport.

Samsung
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

My phone turns itself off. It happens when it sits idle, when it is in my shirt pocket, etc. Sometimes it will happen as I am retreiving voice mail.

asked 2 years, 10 months ago
ccovb
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Is there a way to adjust the touchscreen sensitivity?

If I put my phone down, while in messaging mode and a contact choosen, a blank message will be sent without my touching anything on the phone.
asked 2 years, 10 months ago
tblanchard
Sulphur, Louisiana
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i download picture to my pc?

asked 2 years, 10 months ago
lostkeypro
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

See below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=345887

Samsung
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why wont text messaging initialize?

Press message app and it says initializing then just closes.
asked 2 years, 10 months ago
steph4109
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

how do you calibrate the solstice ii?

asked 2 years, 10 months ago
bjdixon
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Can you use the usb drive to use internet? if so please tell me how.

when i try to use it it say you have to change the network. what kind of network?
asked 2 years, 10 months ago
Anonymous
suwanee, ga
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the links below for info.

Info on USB settings
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=345896

Access the Internet
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=345924

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

My son has forgotten the security code for his phone. Anyway to unlock it?

Called AT&T but they don't have access to that info. They have a SIM passcode reset but not one for the phone itself.
asked 2 years, 10 months ago
Michwarn
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

Thanks for reaching out to us for support!
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How to remove the passcode?

I forgot the passcode i put, and my phone is now lock and i have no access to anything. help.
asked 2 years, 10 months ago
Jarriaga
New Jersey
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I get the time to display larger?

The time is too small, I'd like it larger!
asked 2 years, 10 months ago
wendyski
NC
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi!

Sorry but I do not see a configurable option to meet your request at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

change duration of time on key lock

asked 2 years, 9 months ago
gailbus
home
on SGH-A817
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0out of 0found this question helpful.
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Answers
answer 1
To change the backlight setting , follow the steps below:
From the standby screen, press Menu
Scroll to Main Menu 3 then press Settings
Press Display and Light
Press Backlight Time
Press the desired Backlight setting from the following:
8 Seconds
15 Seconds
30 Seconds
1 Minute
3 Minutes
10 Minutes
Press Save to keep the Backlight Time setting.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

what is the puk code and how do i unlock it

asked 2 years, 9 months ago
shelisa
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Shelisa!

Thanks for your question.
Are you referring to the PIN code of the SIM card inserted on the phone?
Please call your service provider regarding the issue of resetting the PIN code for your SIM card.
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Can you help with my solticeII?

In the second day of use my phone shut off for no reason. I read this was a problem with this phone but did not believe it. Hopefully you have a fix for it by now.
asked 2 years, 9 months ago
pporter5
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can you use your own downloaded music as a ringtone and if so how?

I can see a button that says, "Set As" but it is not lit up when I choose one of my songs that I downloaded.
asked 2 years, 9 months ago
bella94
Holton, KS
on SGH-A817
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0out of 0found this question helpful.
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Answers
answer 1
Hi there,

Thanks for your question!

Please cut and paste the link below for the tutorial 'Can I Assign MP3 Files As Ringtones On My AT&T SGH-A817(Solstice II) Phone?'

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=345937

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Why do I have to "lock screen" with each call?

If I don't lock screen, call gets "dropped" or goes to mute. Is this phone SUPPOSE to be this way?
asked 2 years, 9 months ago
blondie021167a
Arkansas
on SGH-A817
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Connecting A817 to Windows 7

Using my Samsung SGH-A817 phone, Windows 7 based PC, current version of NPS and new USB cable. Windows reports "USB Device Not Recognized". I restarted NPS after DLL of new version installed (successfully) but same results. Can you provide assistance?
asked 2 years, 9 months ago
tnvenabl
on SGH-A817
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
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