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Customer Questions & Answers for
Samsung Flight™ Full Qwerty Cell Phone

Customer Questions & Answers:
735 Questions
 | 
742 Answers

Questions & Answers for samsung Samsung Flight™ Full Qwerty Cell Phone

Question

How can I get my phone to connect to my computer?

My computer isn't recognizing that it is plugged into the computer. I tried going to the USB connectivity option but it didn't do anything and I can't get to the part of the user manual to get the directions on how to access this option.
asked 3 years, 9 months ago
herbyj01
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Herbyj01!

If you’re trying to transfer files from your Samsung Flight (SGH-a797) handset directly to your computer, then you may use Mass Storage method by using a compatible data cable and a formatted memory card inserted on the device for it to be recognized by the computer. Steps will be discussed below.

Please Note: The SGH-A797 (Flight) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

Via Windows Explorer (Mass Storage)

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality.

WARNING: DO NOT DISCONNECT USB DATA CABLE DURING THE FILE TRANSFER

Important: In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the handset to create the destination folders.

To format a microSD memory card follow the steps below:

Warning: Formatting a memory card will permanently delete all current content.

1. Insert a microSD memory card into the memory card slot, located under the battery cover
2. From the standby screen, press Menu
3. Press Settings
4. Scroll down then press Memory Management
5. Press Memory Card Details
6. Press Format
7. Press Yes to confirm formatting the microSD Memory Card

Caution!: Do not repeatedly format a Memory Card as this shortens it's service life

Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

STEPS:

1. From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection

1. From the standby screen, press Menu
2. Press Settings
3. Press Connectivity
4. Press Select USB Mode
5. Press Mass Storage or Ask on Connection
6. Press Save to keep the USB Mode setting

2. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
 When successfully connected, the phone will show the connected icon on the top of the display

3. If prompted, Select the Mass Storage USB setting
4. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
5. Navigate to the picture/video file location on the memory card or PC
6. Drag n Drop or copy & paste the picture/video file into the desired destination on the PC or the Pictures or Videos folders on the handset

Happy Holidays!
Samsung Technical Support
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i get the pics and videos from my phone to the computer?

when I try, it says to put in the cd that came with it, I do but it cant load it for some reason
asked 3 years, 9 months ago
Sandyluvspigs
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
The SGH-A797 (Flight) handset features different methods to transfer pictures from the phone to a PC.

Please Note: The SGH-A797 (Flight) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

Please Note: The SGH-A797 (Flight) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

Via Windows Explorer (Mass Storage)

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality.

WARNING: DO NOT DISCONNECT USB DATA CABLE DURING THE FILE TRANSFER

Important: In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted micro SD Memory Card. The micro SD memory card must first be formatted, by the phone, in order for the handset to create the destination folders.

Note: The minimum size limit for the micro SD memory card is 32MB. This phone does support the use of a micro SDHC 16GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

To transfer Picture/Video files, using Windows Explorer & a USB cable, between the phone and a PC follow the steps below:

From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection.
Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
If prompted, Select the Mass Storage USB setting
If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
Navigate to the picture/video file location on the memory card or PC
Drag n Drop or copy & paste the picture/video file into the desired destination on the PC or the Pictures or Videos folders on the handset

Via Memory Card

To transfer pictures (via a memory card) to a PC requires a micro SD Memory Card, Memory Card Adaptor & Memory Card Reader. The micro SD memory card MUST first be formatted, by the phone, in order for the phone to create the destination folders. Please note that the minimum size limit for the micro SD memory card is 32MB.

To transfer pictures (via a memory card), from the SGH-A797 (Flight) phone, to a PC follow the steps below:

Insert the formatted micro SD memory card into the memory card slot, located under the battery cover
When correctly inserted, the memory card icon is displayed
From the standby screen, press Menu
Press My Stuff
Press Pictures or Videos to view the contents
Press Manage
Press either Move or Copy
Press each image to check their box or press All to check All boxes
Press either Move or Copy
Press Memory Card
Press either Pictures or Videos
Press either Move here or Paste here to Move or Copy the Photo(s)/Video(s) to the micro SD memory card
Remove the micro SD memory card from the memory card slot
Insert the micro SD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the desired Photo/Video destination location, using Windows Explorer, then paste the Photo(s)/Video(s) into the destination on the PC.

Via Bluetooth

Note: Both Bluetooth devices MUST support Bluetooth FTP (File Transfer Profile)

To transfer (via a Bluetooth adaptor) Photo/Video files, from the Samsung SGH-A797 (Flight) phone, to a PC follow the steps below:

On the Samsung SGH-A797 (Flight) phone
From the standby screen, turn Bluetooth On
Change the phone’s Bluetooth visibility to On

On the PC
Connect the Bluetooth adaptor to the PC’s USB port
Search for Bluetooth devices
Select the device to pair with the PC
Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
Using My Bluetooth Places, select File Transfer to view the phone’s contents
Copy the desired Photo/Video file
Paste the file in a PC destination
Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

setting up speed dial

asked 3 years, 9 months ago
Jhileman
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To add a contact's phone number to a speed dial key follow the steps below:

1. From the home screen, press on Menu
2. Press on Address Book
3. Press on Address Book Settings
4. Press on Speed Dial
5. Press on the desired speed dial number key
6. Press on the desired contact to add to the speed dial key

Note: Speed dial memory location 1 is reserved for your voicemail server number and this speed dial location can not be changed.

Have a wonderful day!
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I take and get into my phone if I forgot the phone lock code?

asked 3 years, 9 months ago
Hysteria1924
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
First of all I would like to apologize for the inconvenience that you are experiencing on your handset lately. The default password for the phone is "0000" or "00000000", try these two first. And for your personal password, there is no way that we can retrieve the password that was set on the phone. If the default password did not work then we can do a reset on the phone.
Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I set my phone so that I get notified when I receive an email?

asked 3 years, 9 months ago
honeyrun
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Email notification depends sometimes on the Email Provider, if they provide alerts to notify you with the emails that you will receive on the phone. However, there's another option to check it with the phone's Service Provider. For further details, contact your service provider.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

What type of software does this phone use, windows,linux,etc???

thanx
asked 3 years, 9 months ago
kimmyray2
Nantucket,MA
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Public Release Software Version: a797uciib
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I HAVE THIS PHONE AND EVERYTIME i TRY TO SEND PHOTO'S FROM IT TO MY HOME COMPUTER i GET AND ERROR MESSAGE SENDING FAILED UNKNOWN ERROR RETRY?

asked 3 years, 9 months ago
SHEMIK
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Before you send a multimedia message did you already call your service provider and have your phone configured your multimedia message? If no, try to contact your service provider and ask them to configure it.

Happy Holidays!
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do i turn off gps on the phone?

asked 3 years, 9 months ago
mmtt
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to turning off the gps on your phone.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do you get the pc studio to recognize the phone?

model sgh a797 carrier att computer will recognize the phone as a mass storage device
asked 3 years, 9 months ago
bstupasky
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You need to download first the SAMSUNG New PC Studio,PC Sync (Software) (ver.1.5.1.10064_2) for Win 2000/XP/Vista/Win7 on the below link on Samsung website :

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A797ZSAATT&prd_mdl_name=SGH-A797

Then configure the phone's USB settings. The Bluetooth feature must first be disabled before initiating a USB connection with the handset.

From the standby screen, press Menu
Press Settings
Press Connectivity
Press Select USB Mode
Press the desired USB Setting from the following:
Ask on Connection
Samsung PC Studio
Media Player
Mass Storage
Press Save to keep the USB Mode setting

Exit to standby screen and attach USB Cable
Launch SAMSUNG New PC Studio on the computer
Drag and drop or cut and paste the files from the phone to the PC
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I convert my sms text messages into mms messages?

Every time I send a text to my email, I get a text back saying 'InvalidPduContent'. Then I only get a quarter of the text in my email.
asked 3 years, 9 months ago
missy10
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

Please coordinate with your service provider with regard to the settings of your sms/mms.

Note: Service providers are the once who configures your sms/mms.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do I get into my mermy card

asked 3 years, 9 months ago
killersmile
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From Idle mode, touch > Settings > Memory Management > Memory Card Details.

- OR -

Touch Menu > My Stuff.
Select from one of the following functions: Applications, Audio, Games, Picture, Tools, Video, Other Files, or Used Space.
Touch the filter drop down (upper-right of My Stuff page) to filter the entries based on their current location (All, Phone, or Memory Card).
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there a way to disable the accept call slide and the reject call slide on the A797 flight?

when receiving a call, the touch screen brings up this feature and it is easy to accidentally reject a call
asked 3 years, 9 months ago
troy512
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Regarding your inquiry, please try this:
-go to menu
-go to settings
-go to calls
-go to general
-go to call answer
From there you can change the setting on how do you want to answer incoming calls.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I access voice mail?

asked 3 years, 9 months ago
mexicofarms
Cumberland, MD
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as those outlined below, would be best addressed by contacting your service provider.
-Configuring your Voicemail for the first time
-Accessing voice mail
-Desire to change the greeting
-Unsure of the password
-Wish to change the password
-Would like to know how to access your voicemail from another phone
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

What is the default phone lock code for my phone?

asked 3 years, 9 months ago
shiofford
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Regarding your inquiry, the default phone lock code of your phone is "0000" or "00000000".
If the default phone lock code did not work then we can do a reset on the phone

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

My text message font size is way too big how do I make it smaller?

asked 3 years, 9 months ago
Abigail
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Use the up and down volume keys on the side of the phone to adjust the font size.

Thanks!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How can I unlock the phone if i forgot the password?

asked 3 years, 9 months ago
jstutz28
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

If you are having "PIN LOCK" or "PUK LOCK", it's a lock on the simcard and you can ask for assistance with your service provider to help you with the PUK or PIN CODE to unlock it.

If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.

For further assistance, please contact our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m.Monday through Friday and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks for writing!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

is there a way to retreive deleted tex tmessages

asked 3 years, 9 months ago
johnymac
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry.
There's no configurable option for you to retrieve those deleted messages from your Samsung phone.

Happy Holidays!
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I get Tmobile mms?

asked 3 years, 9 months ago
kcrcarter
Kansas City
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

You can send or receive picture messaging on Samsung Flight phone. However, you may need to contact your Service Provider for the configuration of this feature or to have this feature activated.

Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I direct incoming text messages to the phone memory rather than the SIM card

asked 3 years, 9 months ago
Anonymous
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Thank you for your inquiry.
There are no configurable options for Samsung Flight to directly saved your incoming text messages to your phone memory.

Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

The USB driver for the Samsung Flight phone does not work. What can I do?

asked 3 years, 9 months ago
kwblair1
Tolland, CT, USA
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Here are some troubleshooting steps that you can do to connect your phone
with your computer.

NOTE: Check your computer Operating Sytem. ( Your Samsung PC STudio is compatible with Windows XP and Vista 32 bit.)

1. Use a different USB port.

2. Update the driver on your computer.

Here's how:

- Click on START.
- Click on RUN and type in "devmgmt.msc" and hit OK.
- The Device Manager box will appear. Highlight the red marked drivers from the Universal Serial Bus Controllers and right click then click on "Properties".
- Go to the "Driver" tab and press "UPDATE DRIVER".

3. Uninstall and reinstall the software.

UNINSTALL

- Click on START.
- Go to control Panel then choose "Add" or " Remove" programs
- Highlight the Samsung PC Studio and click on "REMOVE".
- Reconnect the phone using USB cable after reinstalling the software.

Here's a link to get the latest drivers, manuals, firmware and software:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A687ZPAATT&prd_mdl_name=SGH-A687

Hope this helps.

Technical Support Team
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
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