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Customer Questions & Answers for
samsung Samsung Flight™ Full Qwerty Cell Phone

Customer Questions & Answers:
735 Questions
 | 
742 Answers

Questions & Answers for samsung Samsung Flight™ Full Qwerty Cell Phone

Question

What are the hard reset buttons for the Flight A797?

I changed my lock code from the default 0000 and since I rarely turn my phone off and haven't had to unlock my phone I cannot remember what I changed it to. I have tried everything and normally if you try entering a code too many times it will ask for the puk code but its just asking for the lock code. I cannot unlock it whatsoever. What are the hard reset buttons for the Flight A797? (example: when I had verizon and had the HTC Innovation the hard reset buttons are the volume and power buttons that you have to hold at the same time)
asked 2 years, 10 months ago
Tanesha2277
Pennsylvania
on Samsung Flight™ Full Qwerty Cell Phone
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1 answer
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answer 1
Thanks for your inquiry. We are sorry to hear that. For Hard Reset instructions, we recommend reaching out to our Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport12
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Question

How do I put a picture from my phone on the computer?

asked 3 years, 2 months ago
rhooper
on Samsung Flight™ Full Qwerty Cell Phone
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3 answers
Answers
answer 1
where do i download the samsung pc studio
answered 3 years ago
dlb3558
0points
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answer 2
Hi there!

Thank you for your inquiry. You may use any methods in transferring your picture files from your Samsung Flight phone to a computer.

Please follow the link for instructions.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=214764

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
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answer 3
Hi there!

Thank you for your inquiry. You may use any methods in transferring your picture files from your Samsung Flight phone to a computer.

Please follow the link for instructions.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=214764
answered 3 years, 2 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

what type of data cable do I need to connect to my computer?

asked 3 years, 7 months ago
boomer22
on Samsung Flight™ Full Qwerty Cell Phone
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2 answers
Answers
answer 1
Pardon me, the model number is A797.
answered 3 years, 6 months ago
SamsungBryanA
0points
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answer 2
Please visit our accessory website at Samsung.com and go to search > type in A787 then click on accessories and look for the USB cable (APCBU10BBE).
answered 3 years, 6 months ago
SamsungBryanA
0points
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Question

How do I turn on the speaker phone?

asked 3 years, 6 months ago
boeing
on Samsung Flight™ Full Qwerty Cell Phone
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2 answers
Answers
answer 1
Slide the bar on the screen that has a speaker icon and the word "Speaker" on it to the left to turn on the speaker, then to the right to turn it back off.
answered 3 years, 6 months ago
Phony
US
0points
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answer 2
On the face of the phone slide the picture to the left. To shut the speaker "off", slide back to right.
answered 3 years, 6 months ago
Aliceann
Lawrenceville, Georgia, USA
0points
0out of 0found this answer helpful.
Question

HOW TO TURN ON THE PHONE SPEAKER

asked 3 years, 2 months ago
ANGEL34
BALDWIN PARK,
on Samsung Flight™ Full Qwerty Cell Phone
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2 answers
Answers
answer 1
Hi there!

Thank you for your inquiry. You may turn on the speakerphone, while on an incoming or outgoing call, slide the Speaker to the left (On) to enable the Speakerphone. To disable the Speakerphone slide the Speaker to the right. You will see Speakerphone On or Speakerphone Off on the SGH-A797 (Flight) handset display to signify the Speakerphone option is enabled or disabled. Use the volume keys (located on the left side of the phone) to adjust the Speakerphone volume.

Warning: Due to higher volume levels, do not place the phone near your ear when using the speakerphone feature.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
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answer 2
Hi there!

Thank you for your correspodence.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents. Have a good day.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
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Question

How do you save current contacts on phone to sim card? Only option I see is new contacts to sim card.

asked 2 years, 8 months ago
chambersjulie
on Samsung Flight™ Full Qwerty Cell Phone
0points
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2 answers
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=214364

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1819&AT_ID=157780

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
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Question

how do i unregister this product?

asked 1 year, 6 months ago
M4rl4k4t
on Samsung Flight™ Full Qwerty Cell Phone
0points
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2 answers
Answers
answer 1
Hi M4rl4k4t,

Thank you for your inquiry. We understand that you would like to unregister Samsung Flight phone from your Samsung account.

To remove a product off your Samsung account, just log in your account and click on the tab for My Products, then click on product you remove, click remove.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 6 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
answer 2
Hi M4rl4k4t,

Thank you for your inquiry. We understand

that you would like to unregister Samsung Flight phone from your Samsung account.

To remove a product off your Samsung account, just log in your account and click on the tab for My Products, then click on product you remove, click remove.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 6 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

how can i put my business card on a text message with my samsung flight?

asked 3 years, 7 months ago
jeann
on Samsung Flight™ Full Qwerty Cell Phone
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1 answer
Answers
answer 1
Hi jeann,

Thank you for your inquiry. We understand that you would like to know how to put business card on a text message on your phone, SGH-A797.

You may insert a Business Card on your text message by following the steps provided below:

Creating and Sending Messages
1. From the Idle screen, touch Message.
– or –
Touch Menu ➔ Messaging ➔ Create Message.
2. While composing your message, touch insert to reveal additional insert options.
3. Touch to reveal additional options and select Business Card, this will allow you to insert the contact information for an entry from Address Book directly to your message as an attached file.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I get my widgets off of my from screen?

asked 3 years, 7 months ago
JuneBUG
on Samsung Flight™ Full Qwerty Cell Phone
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1 answer
Answers
answer 1
Hi, JuneBUG!

Regarding your concern, if you are referring to the shortcut icons that appear on your home screen (message, favorites, shortcuts), these are default on the device that we cannot alter or delete on the handset.

However, if you have accessed a shortcut icon by pressing the multi function button on the phone and minimize it, you may go back to your home screen and press and hold the power button on the device until the icon disappears on the home screen.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 5 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

WHY CAN'T i REGISTER THIS PHONE

I have been trying to register this phone online and have not been successful in doing so. What do I need to do to get this product registered?
asked 3 years, 7 months ago
michelle37
Waco, Tx
on Samsung Flight™ Full Qwerty Cell Phone
0points
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1 answer
Answers
answer 1
Hi michelle37,

Thank you for your inquiry. We understand that you were having concerns on registering you phone on our Samsung website. We do apologize for any inconvenience this might have caused you.

Samsung recommends using “Internet Explorer” for this process, as other browsers can encounter difficulties with serial number acceptance and other box field to fill up. You may follow the steps below to register your product on our website:

1. Go to http://www.samsung.com/us/support/register/product
2. Enter the model number of your phone on the "Enter Model Number or Model Name" field.

Note: The model code can be found at the back of the phone underneath the battery.

3. The "Log In to My Samsung” page would then appear. For non-existing Samsung account click on “Create a Samsung Account”. Fill out the necessary fields on the boxes and then click on Submit. For existing Samsung account, enter the registered Email account and password.
4. You will be prompted to enter the HEX/ IMEI number and this is will be the serial numbers. You can get the IMEI/HEX number underneath the battery and this number is always on the bar codes on the back of the phone. When entering your HEX/ IMEI, please do not include slashes or spaces. Additionally, there are no alpha O’s – those characters are zeroes.

IMEI- The IMEI is the numeric code that is 15 characters long. (For AT&T, T-Mobile, and GSM TracFone, Net10, and StraightTalk handsets, as well as generic GSM handsets)

HEX- The Hexidecimal ESN is the alphanumeric code that is 8 - 14 characters in length. (For Verizon, Sprint, Alltel, Cricket, Clear, Helio, Jitterbug, MetroPCS, Qwest, Trumpet, US Cellular, Virgin Mobile, and CDMA TracFone, Net10, and StraightTalk handsets, as well as generic CDMA handsets)

Note: After filling the box with the HEX/IMEI number, do not press any key on the keyboard and wait for the website for a minute or two to accept the HEX/IMEI. Once it's been accepted, below the HEX/IMEI box field the manufactured date will be then displayed.

5. Fill out the other box fields and then click on "SUBMIT". The product should then be displayed on the "My Account" page once successfully registered.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Is there a web site that will tell you how to use your Samsung Flight.

asked 3 years, 7 months ago
dandglaster
on Samsung Flight™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi dandglaster,

Thank you for your inquiry. We understand that you would like to know a website that will give you information about your Samsung phone.

The user manual for your Samsung phone in PDF format is available for download from the Samsung Download Center. From the website, simply enter the model or portion of the model number or name into the product search field to take you to the user manuals available. Click on the PDF button under Download File.

You may use the link provided below in downloading the User's manual on your computer.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/owners/product/SGH-A797ZSAATT

Additionally, we encourage you to click here to view the FAQ's for your device, as this provides step by step instructions for many popular features of your device.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I lock the screen

asked 3 years, 7 months ago
bubbacat
on Samsung Flight™ Full Qwerty Cell Phone
0points
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1 answer
Answers
answer 1
Hi bubbacat,

Thank you for your inquiry. We understand that you would like to know how to lock and send group texts on your Samsung phone

In activating the Key Guard or Key Lock on your Samsung phone, please follow the steps provided below.

1.From the standby screen, press Menu
2.Press Settings
3.Press Phone
4.Press either On or Off in the Auto Keypad Lock section

Tip: You may press the lock key (on the right side of your phone), with the slider closed, to manually lock or unlock the handset.

In sending message to a group, you need to create the group lists first.

Creating New Group

1. In Idle mode, touch Menu ➔ Address Book ➔ Groups ➔
Create Group.
2. Touch the Group Name field and use the onscreen keypad/keyboard to enter a new group name.
3. Touch OK to store the new group name.

Adding an Entry to a Group

1. In Idle mode, touch Menu ➔ Address Book ➔ Groups.
2. Touch a group entry.
3. Touch Add Member and place a checkmark alongside those entries you wish to add to the current Group.
4. Touch Add.

You may also use the link provided below for the steps in sending text message to groups.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00037950&fm_seq=38118

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I upload video

I would like to email some video or even just upload but I don't know how
asked 3 years, 7 months ago
sammersm
on Samsung Flight™ Full Qwerty Cell Phone
0points
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1 answer
Answers
answer 1
Hi sammersm,

Thank you for your inquiry. We understand that you would ike to know how to upload video and email videos on your phone, SGH-A797.

You may use the link provided below for the steps on how to send pictures and video from your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00033451&fm_seq=33619

Since Multimedia Messaging Service is a network dependent feature of the phone, we advise you to contact your service provider because you would need to activate the MMS (Multimedia Messaging) feature using the data plan under your account to allow you sending out video messages.

You may reach AT&T at 1-800-331-0500 for further assistance.

You may use the link provided below for the steps on how to transfer pictures and videos between your phone and computer.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00033413&fm_seq=33581

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertip

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I get the pictures off from my phone

asked 3 years, 7 months ago
slicer
on Samsung Flight™ Full Qwerty Cell Phone
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1 answer
Answers
answer 1
To copy or move pictures to a microSD memory card follow the steps below:

Insert a formatted microSD memory card into the memory card slot, located under the battery cover
From the standby screen, press Menu
Presss on My Stuff
Press the drop down arrow, located in the top right corner, then press on Phone
Press Pictures
Press Manage then press either Move or Copy
Press the desired Photo(s) to check their box(es)
Press either Move or Copy
Press Memory Card
Press Pictures
Press either Move here or Paste here to Move or Copy the Photo(s) to the microSD memory card

Using Samsung PC Studio

Caution: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Please Note: The minimum size limit for a microSD memory card is 32MB. This handset supports the use of a microSDHC 16GB capacity memory card.

Important!: The Bluetooth feature must first be disabled before initiating a USB connection with the handset, click here for instructions. Prior to connecting the USB cable to the handset, install the latest version of the Samsung PC Studio application. This application installs the necessary USB drivers onto your PC. For a free download of PC Studio, go to http://www.samsung.com/us/support.

Note: The SGH-A797 (Flight) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

To transfer Picture files, using PC Studio 3 & a USB cable, to a microSD memory card follow the steps below:

Insert a formatted microSD memory card into the memory card slot, located under the battery cover
Click here for instructions
From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection
Click here for or instructions on changing the USB mode setting
Connect the USB cable to both the handset's Power/Accessory Interface connector & the PC's USB slot

When successfully connected, the phone will show the connected icon on the top of the display
If prompted, Select the PC Studio USB setting
From the PC Studio media manager screen, click on the SGH-A797 icon , located in the top right corner
From the phone explorer screen double click on the Picture folder (Internal Memory)

Click on the Photo file (For multiple files hold down the Ctrl key) to highlight
Right click then click either Copy or Cut (Ctrl C or Ctrl X)
Click on the Pictures (Internal Memory) drop down arrow then click on Picture under External Memory
Right click in the box then click Paste (Ctrl V) to copy the Photo file(s) from the SGH-A797 (Flight) handset to the Memory Card
After the file transfer is completed it will be safe to remove the USB data cable from both the handset & PC
Note: To transfer Videos repeat the same steps above clicking on Videos instead of Pictures

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For more information on the SGH-A797 (Flight), click here.

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answered 3 years, 5 months ago
SamsungBryanA
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Question

Font sizing?

Hello, I noticed that the font size on my incomming text messages has gotten smaller? How do I change the font size on incomming text messages ? Thanks
asked 3 years, 7 months ago
1965Thunderbird
Ohio
on Samsung Flight™ Full Qwerty Cell Phone
+1point
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answer 1
To change the font size on your phone messages, Go to Menu > Messages > Inbox > Tap or Select any message > Press the soft left key up and down button on your phone, this will adjust your font size image.
answered 3 years, 5 months ago
SamsungBryanA
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Question

transferring contacts from one phone to another

asked 3 years, 7 months ago
Phillip20100918
Texas
on Samsung Flight™ Full Qwerty Cell Phone
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answer 1
To transfer contacts from one phone to another is to store all your contacts to your SIM and then transfer it to the new phone.

Since the phone model is not mentioned, this is the easiest way to transfer contacts to antoher phone.
answered 3 years, 5 months ago
SamsungBryanA
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Question

lost instruction manual

can I download it from this website?
asked 3 years, 7 months ago
jackiel
Woodburn, OR
on Samsung Flight™ Full Qwerty Cell Phone
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answer 1
The user manual for your Samsung phone in PDF format is available for download from the Samsung Download Center. From the website, simply enter the model or portion of the model number or name into the product search field to take you to the user manuals available. Samsung.com
answered 3 years, 5 months ago
SamsungBryanA
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Question

How do I install the battery in my new Samsung Flight?

asked 3 years, 7 months ago
killer
Owensboro, KY
on Samsung Flight™ Full Qwerty Cell Phone
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answer 1
To install the battery in your phone, take the battery cover off and pop in your battery following the arrow on which way the battery should be facing.
answered 3 years, 6 months ago
SamsungBryanA
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Question

Can not connect to computer

I have installed the drivers to my samsung Flight and when I plug in the UBB cable, I get a message that USB Device Not Reconized. I have tried many things and have not been able to attach this unit to my XP computer or my WIN 7 computer
asked 3 years, 7 months ago
TomE
Fair Grove, MO
on Samsung Flight™ Full Qwerty Cell Phone
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answer 1
Hi TomE,

Thank you for your inquiry. We understand that your phone, SGH-A797 is not recognized by your computer. We do apologize for the inconvenience this might have caused you.

New PC Studio Application
The Modem option is used to manage data using Samsung's New PC Studio software application. With New PC Studio, you can manage and organize all of your photos, videos, and music on the phone from your PC, as well as a Calendar, Memos, and To-Do lists.

You may download New Samsung PC Studio by using the link provided below.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A797ZSAATT&prd_mdl_name=SGH-A797

Once you get to the download center page, scroll down and click on Manuals & Downloads tab, then click on Software tab, click on the EXE for Samsung New PC Studio to download the software.

You may use the link provided below for the USB settings and how to use them on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00033474&fm_seq=33642

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertip.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
SamsungSupport13
SamsungSupport13
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Question

I am having trouble recieving and sending pictures what could be causing this trouble

asked 3 years, 7 months ago
shiningstar3574
on Samsung Flight™ Full Qwerty Cell Phone
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answer 1
Hi Shiningstar3574!

Regarding your concern, every picture message that you send or receive is being filtered by your Service Provider. It would be best to contact them to verify the certain requirements for them to allow you to send and receive those files using your handset.

Have a nice day!

Samsung Technical Support
answered 3 years, 5 months ago
SamsungSupport9
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