Thak you for your inquiry.
Is the phone displaying the message "Phone Lock Enter Password"? Would you like to use the phone for a different service provider?
If the phone is asking for a pass code, you can use the default pass code for the phone which is "0000" or "00000000".
There is no way that we can retrieve the pass code that was set on the phone. If the default pass code did not work then we can do a reset on the phone.
If you want to unlock the phone and use it for a different network, you need to request the NCK (Network Control Key) from your service provider. Once you have the NCK, please call us back and provide the NCK so we can walk you through on how to unlock your phone.
Please note: Unlocking of the phone, although at the discretion of the service provider is possible, will void all Samsung warranties for support or service. Features that are available on the intended network may not be accessible on the alternate network. Features on the alternate network may not be available this phone as these features are not those of the network on which the phone was intended to be used, and therefore, are not programmed.
Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
0out of 0found this answer helpful.