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Customer Questions & Answers for
SGH-A707

Customer Questions & Answers:
106 Questions
 | 
109 Answers

Questions & Answers for samsung SGH-A707

Question

Where is the volume on a Samsung SGH-A707 cell phone

I somehow have turned down the volume, as people can hear me, but I can't here them.
asked 3 years, 10 months ago
Jancie
St. Louis
on SGH-A707
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
left side push
answered 3 years, 8 months ago
jimmy1931
Lubbock, Texas
0points
0out of 0found this answer helpful.
answer 2
Greetings!

Pertaining to your query, while on call you can press the upper side volume key to adjust the volume higher up to your preference or choice.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I am using the Samsung PC Studio 3software for my SGH-A707 phone. I want export my cell phone numbers but there is not "Export" menu item under "File"

Where is the export button???? All I have in the "Phone Editor" Under "File" menu command is "Connection", "New", "Print Setup", "Print Preview", "Print", and "Exit". The Q&A says there's suppose to be an "Export" button under "File" but there isn't any. Am I looking in the wrong place??????
asked 3 years, 10 months ago
DaleD
on SGH-A707
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
What you CAN do is sync your cell phone numbers with your Outlook or Outlook Express address book. As long as you have a name and phone number the sync will create an entry in your Contacts (Outlook) or Address Book (Outlook Express).

I don't know if it knows how to sync to non-Microsoft organizers, however.

Just do PC Sync, and select the Phonebook <==> Outlook Contacts option. Also, check the Settings under the Sync menu.

HTH
answered 3 years, 9 months ago
zox625
Atlanta
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry. There's no configurable option for you to transfer contacts from your phone to your computer using the Samsung PC Studio 3. However, you may contact your current service provider if they can give you a certain software to do this process.

Happy Holidays!
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I transfer a ring tone from my itunes to my cell phone?

How do I transfer a ring tone from my itunes to my cell phone?
asked 3 years, 4 months ago
aunteelala
on SGH-A707
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi aunteelala!

Thank you for your inquiry.

Regarding your concern, we suggest saving the music files to your computer and then transfer them to the SGH-A707 handset.

If you are going to transfer ringtones from your computer to the phone, it would require you to have a microSD memory card and a memory card reader on your computer.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card follow the steps below:
1. While in standby mode, insert the memory card into the memory card slot, located on the right side of the handset.
2. Press the left soft key for Menu.
3. Select My Stuff.
4. Highlight Memory Card, using the left or right navigation keys.
5. Press the left soft key for Options.
6. Select Memory Card Settings.
7. Select Format.
8. Press the left soft key for Yes to confirm the memory card format.

To transfer (Via a memory card) MP3 files, from a computer to the Samsung handset, please follow the steps below:

On the PC
1. Insert the memory card into the memory card adaptor.
2. Insert the memory card adaptor into the memory card reader.
3. Connect the memory card reader to the PC’s USB port.
4. Copy desired MP3 files from the PC hard drive.
5. Paste the MP3 files into the memory card's Audio or Music folder.
6. Remove the memory card from the memory card adaptor.

On the Samsung handset
1. Remove the memory card slot cover, located on the right side of the handset.
2. Insert the memory card into the memory card slot, until it locks in place.
3. While in standby mode, press the left soft key for Menu.
4. Select My Stuff.
5. Highlight Memory Card, using the left or right navigation keys.
6. Select either Audio or Music folder to open the folder.
7. Press the left soft key for Options.
8. Select Copy.
9. Select Multiple.
10. Highlight All, using the navigation key.
11. Press the center navigation key to check the All box.
12. Press the left soft key for Copy.
13. Press the left soft key for Select to copy All to phone.
14. Highlight the destination location, using the navigation keys.
15. Press the left soft key for Options.
16. Select Paste to Selected Folder or Paste Here.
17. Press the left soft key for Select to paste MP3's in the selected location.

Note: Audio files less than 600 KB are treated as ringtones, whereas audio files which are greater than 600 KB are stored in the Music Folder. A user can not set an MP3 file as a ringtone if it is larger than 600 KB.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry.

Regarding your concern, we suggest saving the music files to your computer and then transfer them to the SGH-A707 handset.

If you are going to transfer ringtones from your computer to the phone, it would require you to have a microSD memory card and a memory card reader on your computer.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card follow the steps below:
1. While in standby mode, insert the memory card into the memory card slot, located on the right side of the handset.
2. Press the left soft key for Menu.
3. Select My Stuff.
4. Highlight Memory Card, using the left or right navigation keys.
5. Press the left soft key for Options.
6. Select Memory Card Settings.
7. Select Format.
8. Press the left soft key for Yes to confirm the memory card format.

To transfer (Via a memory card) MP3 files, from a computer to the Samsung handset, please follow the steps below:

On the PC
1. Insert the memory card into the memory card adaptor.
2. Insert the memory card adaptor into the memory card reader.
3. Connect the memory card reader to the PC’s USB port.
4. Copy desired MP3 files from the PC hard drive.
5. Paste the MP3 files into the memory card's Audio or Music folder.
6. Remove the memory card from the memory card adaptor.

On the Samsung handset
1. Remove the memory card slot cover, located on the right side of the handset.
2. Insert the memory card into the memory card slot, until it locks in place.
3. While in standby mode, press the left soft key for Menu.
4. Select My Stuff.
5. Highlight Memory Card, using the left or right navigation keys.
6. Select either Audio or Music folder to open the folder.
7. Press the left soft key for Options.
8. Select Copy.
9. Select Multiple.
10. Highlight All, using the navigation key.
11. Press the center navigation key to check the All box.
12. Press the left soft key for Copy.
13. Press the left soft key for Select to copy All to phone.
14. Highlight the destination location, using the navigation keys.
15. Press the left soft key for Options.
16. Select Paste to Selected Folder or Paste Here.
17. Press the left soft key for Select to paste MP3's in the selected location.

Note: Audio files less than 600 KB are treated as ringtones, whereas audio files which are greater than 600 KB are stored in the Music Folder. A user can not set an MP3 file as a ringtone if it is larger than 600 KB.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

pairing of ear peice

asked 2 years, 9 months ago
justlooking
florida
on SGH-A707
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
hold the power button for 5 seconds to power it on .
on the phone - have bluetooth devices on
and hold near the phone.it just takes 3-5 seconds to pair the ear piece
answered 2 years, 3 months ago
nisrich
mississippi
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

cell phone got wet a-707

my cell phone, which i really like got extremely wet. i took out the battery and opened everything up and put a fan on it for a couple of days. Now it says download. what does that mean and can this phone be repaired. thank you
asked 4 years ago
cheryl1155
62269
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
LIQUID OR MOISTURE DAMAGE:

Due to Samsung's policy with repairs, any damage encountered to the phone through water or other liquids can and in most cases will cause corrosion to the inner workings of the handset. In these circumstances, it is no longer feasible to attempt to repair the phone; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer un-repaired. If you have insurance through your service provider please contact them for a possible replacement phone. Also, if you purchased the phone with a credit card most companies offer buyers protection. Contact your Credit Card Company to inquire about this program.

CONTACTING SAMSUNG CUSTOMER CARE TO ARRANGE FOR REPAIR:

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The defective product will need to be sent to our repair center and a Proof of Purchase is required. The Repair Administrator will assign an RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities. This will ensure the fact that your phone will be completely functional with all necessary repairs performed when the handset is shipped from our facilities.

NOTE: A copy of the Proof of Purchase must also be included with the phone when sending it in for service.

Our repair facility will have the phone roughly 5-10 days from the time that it is received. Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your Service Provider.
answered 3 years, 11 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

What do I need to connect my phone to my computer to download photos, phone numbers, ect to a mac.

I am using a Mac to plug my phone into.
asked 4 years ago
Anonymous
shrewsbury, Ma
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, there is no support for the use of our standard phones with a Macintosh computer, nor does Samsung offer compatible software. The only handsets for which we provide limited support for connection to an Apple / Mac computer are the PalmOS handsets offered for use on the Sprint Network.

We sincerely apologize for any inconvenience this presents.

However, it may be possible to use the mass storage feature of your device to connect to your Mac and drag and drop media files between your device and Mac computer, using the Mac equivalent of Windows Explorer.
answered 3 years, 10 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

how to email a picture from cell phone to computer

asked 4 years ago
misseros69
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SGH-A707 (Sync) handset features three different methods to transfer pictures from the handset to a PC. Each are explained, in depth, on the following website link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=96196&PROD_SUB_ID=0&PROD_ID=558
answered 3 years, 11 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

How do I make a conference call

asked 4 years ago
squeeze2
CA
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To Make a Conference Call, between yourself and two other callers, on the handset follow the steps below:

While in standby mode, dial the number for the first party, then press SEND
When connected, ask them to remain on the line.

Press the SEND key to place them on hold.
Dial the second party’s phone number and press SEND.
When the second party answers, press SEND to connect all three parties.
Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

I just hope that this piece of advice will be helpful to you.
answered 4 years ago
Samsung4
0points
0out of 0found this answer helpful.
Question

will the SGH A707 work in Italy

asked 4 years, 1 month ago
Anonymous
San Diego
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
you will need to buy roaming airtime for it to work out side USA.unless the carrier will provide free airtime
answered 2 years, 3 months ago
nisrich
mississippi
0points
0out of 0found this answer helpful.
Question

Why do I get the message 'camera failed' when I press the button?

asked 4 years ago
Jeane
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Jeane,

Thank you for your inquiry. We understand your concern about the error message you're receiving when you press the camera button on your Samsung phone. We apologize for any inconvenience this may have caused you.

As of the moment we cannot speculate why you are getting the error message when you presses the button of your Smasung SGH-A707 due to the fact that this might lead to inaccurate information and confusion.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

If the soft reset won't work, please perform a Factory reset on your phone.

You may use the link provided below for the steps on how to do a Factory Reset.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00023099&fm_seq=23267

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

keep geting sending failed desired delivery time invalid

only happens when sending pics
asked 4 years ago
andrewmillar
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

You need the Mulit-Media Message (MMS) settings configured on your phone for you to successfully send and receive picture messages.

You may contact your service provider to assist you on setting up the MMS feature so you can enjoy picture messaging using your Samsung phone.

Thanks!

Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

WHAT IS A SIMPASSWORD?

asked 4 years ago
NANCY1385
NANCY1385
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. A SIM PIN is a password that allows an administrator user of a phone to access information on his SIM card. The password is usually between four and eight digits. SIM PINs act like ATM PINs in that they require a user to authenticate himself as the true owner of the card before information is released.

Sincerely,
Technical Support
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I lost the back piece to my phone. How can I get a new one?

Model #SGH-A707
asked 4 years ago
Lisa2me
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung has two different ways for a customer to order accessories. Accessories can be ordered 24 hours from our Accessory site at http://www.samsung.com/products/wirelessphones/accessories/index.asp

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-800-757-0280 and choosing option:

2 to purchase genuine Samsung Accessories

A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.
answered 3 years, 11 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

What is the Subsidy Unlock Code process for a Samsung A707

I have Instructions: 1. Power-off Device & remove the SIM Card. 2. Power-on Handset. 3. Enter #0111* + Subsidy Unlock Code # (4). (The Phone cycles off/on). Will you confirm if these instructions are correct. (After 2. Power-on Handset, the Phone does not give any prompts to enter information from step 3.) Should there be a prompt to enter this info? Thank-you, JS.
asked 4 years ago
js5598
Colorado
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, for you to unlock the phone, you need to request the NCK (network control key) or the Subsidy Code from your original service provider. Once you have the NCK or the Subsidy Code you can call our technical support Hotline and provide the NCK so we can help you unlock the phone.
Here’s our Technical Support Hotline: 1-888-987-4357.

Note: NCK and Subsidy code are just the same and it’s an 8 digit codes.

Have a good day.
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

When I receive a text message I am being asked to delete a message before I can receive the new message.

I have been moving my inbox and my sent box to a folder that I created so both are relatively empty. Does my folder count as messages on my phone? If so is there a way to move this to my memory card that is in the phone? BTW my model is SGH-A707. Thanks
asked 3 years, 11 months ago
pd1579
Morgantown IN
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Your Samsung SGH-A707 phone has a total SMS/EMS (Text Message)Storage Capacity of 500.

Are you having also having an error message " MEMORY FULL" ?

If you still have enough space but you are still getting the error, it could mean that there are corrupted files hidden on the phone that needs to be wiped out. You can reset the phone to resolve this.

NOTE: Resetting the phone will delete all stored data on the phone. Please make a back up of your contacts and files before doing so.

To reset the handset to the factory default settings, follow the steps below:

While in standby mode, press the left soft key for Menu
Select Settings
Select Reset Settings (10)
Highlight, using the navigation keys, any of the following:
All: Phone, Display, Profile and Alarm settings will be returned to default values
Phone settings: only phone settings will be returned to default values
Display settings: only display settings will be returned to default values
Profiles: only profile settings will be returned to default values
Alarms: only alarm settings will be returned to default values
Press the center navigation key to check the box(es) of settings to reset
Press the left soft key for OK to set the Reset
Enter the password, using the keypad, default password is “00000000”
Press the left soft key for Confirm
Press the left soft key for Yes to reset the phone settings to the factory defaults

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I just purchased a Samsung Captivate cell phone and I cannot figure out how to assign downloaded ringtones to my contacts

asked 4 years ago
tazz97810
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
If you are to assign a downloaded ringtone to a specific contact, it is possible. However there is a certain limitation on doing it. In order for you to set a downloaded ringtone to a contact, the file format should not be over 300kb. If the size is more than 300kb, then it will not work.

To assign downloaded ringtone to a contact please follow the steps below:
-from menu
-tap on applications
-tap on contacts
-tap on a desired contact
-tap on menu
-tap on edit
-tap on ringtone
-tap on sound
-locate for the ringtone that you want to assign (dowloaded ringtone can be saved on the phone memory or memory card)
-tap on the ringtone
-save

Should you have other questions & concerns, feel free to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

When I download PC Studio there is a huge issue with the driver and does not work. Can you correct this issue?

I have a SGH-A707
asked 3 years, 11 months ago
greed
USA
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Thanks for writing.

Here are some troubleshooting steps that you can do to connect your phone
with your computer.

NOTE: Check your computer Operating Sytem. ( Your Samsung PC STudio is compatible with Windows XP and Vista 32 bit.)

1. Use a different USB port.

2. Update the driver on your computer.

Here's how:

- Click on START.
- Click on RUN and type in "devmgmt.msc" and hit OK.
- The Device Manager box will appear. Highlight the red marked drivers from the Universal

Serial Bus Controllers and right click then click on "Properties".
- Go to the "Driver" tab and press "UPDATE DRIVER".

3. Uninstall and reinstall the software.

UNINSTALL

- Click on START.
- Go to control Panel then choose "Add" or " Remove" programs
- Highlight the Samsung PC Studio and click on "REMOVE".
- Reconnect the phone using USB cable after reinstalling the software.

Hope this helps.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do I sync to windows vista

asked 3 years, 11 months ago
BlueStar
Atlanta GA
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can download the Samsung PC Studio on this link to sync your phone with your computer:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SEGA707DAACIN&prd_mdl_name=SGH-A707

The Samsung PC Studio functions as:

- Phone Editor ( Manage contacts and more)
- Message Manager ( Manage Messages)
- PC Sync ( Synchronize)
- Phone Explorer ( Manage Files)
- Networking Wizard ( Manage Internet Connections)

NOTE: Samsung PC studio is compatible with Windows Vista 32 bit.

Thanks for writing!
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

My daughter used the password lock and forgot the #

we are switching our go phone over to this unused phone and need to unlock the password chosen by my daughter...who forgot the #
asked 3 years, 11 months ago
jmcardi
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The default passcode for the phone is "0000" or "00000000".
There is no way that we can retrieve the passcode that was set on the phone.
If the default passcode did not work then we can do a reset on the phone.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

The camera program freezes when opening? What should I do?

When I select the camera program, the wheel freezes as it is turning and does not load the program.
asked 3 years, 11 months ago
StephR
Austin
on SGH-A707
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You may try resetting the phone to its factory settings, if that didn’t work it would be best to call our technical support hotline for further troubleshooting. Also, this issue might lead to phone repair just in case resetting the phone will not work.
Here’s our technical support hotline: 1-877-987-4357
Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
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