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Customer Questions & Answers for
samsung SGH-A707

Customer Questions & Answers:
106 Questions
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109 Answers

Questions & Answers for samsung SGH-A707

Question

I am using the Samsung PC Studio 3software for my SGH-A707 phone. I want export my cell phone numbers but there is not "Export" menu item under "File"

Where is the export button???? All I have in the "Phone Editor" Under "File" menu command is "Connection", "New", "Print Setup", "Print Preview", "Print", and "Exit". The Q&A says there's suppose to be an "Export" button under "File" but there isn't any. Am I looking in the wrong place??????
asked 3 years, 7 months ago
DaleD
on SGH-A707
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2 answers
Answers
answer 1
What you CAN do is sync your cell phone numbers with your Outlook or Outlook Express address book. As long as you have a name and phone number the sync will create an entry in your Contacts (Outlook) or Address Book (Outlook Express).

I don't know if it knows how to sync to non-Microsoft organizers, however.

Just do PC Sync, and select the Phonebook <==> Outlook Contacts option. Also, check the Settings under the Sync menu.

HTH
answered 3 years, 6 months ago
zox625
Atlanta
0points
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answer 2
Thank you for your inquiry. There's no configurable option for you to transfer contacts from your phone to your computer using the Samsung PC Studio 3. However, you may contact your current service provider if they can give you a certain software to do this process.

Happy Holidays!
answered 3 years, 6 months ago
Samsung10
0points
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Question

Where is the volume on a Samsung SGH-A707 cell phone

I somehow have turned down the volume, as people can hear me, but I can't here them.
asked 3 years, 8 months ago
Jancie
St. Louis
on SGH-A707
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2 answers
Answers
answer 1
left side push
answered 3 years, 6 months ago
jimmy1931
Lubbock, Texas
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answer 2
Greetings!

Pertaining to your query, while on call you can press the upper side volume key to adjust the volume higher up to your preference or choice.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I transfer a ring tone from my itunes to my cell phone?

How do I transfer a ring tone from my itunes to my cell phone?
asked 3 years, 2 months ago
aunteelala
on SGH-A707
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2 answers
Answers
answer 1
Hi aunteelala!

Thank you for your inquiry.

Regarding your concern, we suggest saving the music files to your computer and then transfer them to the SGH-A707 handset.

If you are going to transfer ringtones from your computer to the phone, it would require you to have a microSD memory card and a memory card reader on your computer.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card follow the steps below:
1. While in standby mode, insert the memory card into the memory card slot, located on the right side of the handset.
2. Press the left soft key for Menu.
3. Select My Stuff.
4. Highlight Memory Card, using the left or right navigation keys.
5. Press the left soft key for Options.
6. Select Memory Card Settings.
7. Select Format.
8. Press the left soft key for Yes to confirm the memory card format.

To transfer (Via a memory card) MP3 files, from a computer to the Samsung handset, please follow the steps below:

On the PC
1. Insert the memory card into the memory card adaptor.
2. Insert the memory card adaptor into the memory card reader.
3. Connect the memory card reader to the PC’s USB port.
4. Copy desired MP3 files from the PC hard drive.
5. Paste the MP3 files into the memory card's Audio or Music folder.
6. Remove the memory card from the memory card adaptor.

On the Samsung handset
1. Remove the memory card slot cover, located on the right side of the handset.
2. Insert the memory card into the memory card slot, until it locks in place.
3. While in standby mode, press the left soft key for Menu.
4. Select My Stuff.
5. Highlight Memory Card, using the left or right navigation keys.
6. Select either Audio or Music folder to open the folder.
7. Press the left soft key for Options.
8. Select Copy.
9. Select Multiple.
10. Highlight All, using the navigation key.
11. Press the center navigation key to check the All box.
12. Press the left soft key for Copy.
13. Press the left soft key for Select to copy All to phone.
14. Highlight the destination location, using the navigation keys.
15. Press the left soft key for Options.
16. Select Paste to Selected Folder or Paste Here.
17. Press the left soft key for Select to paste MP3's in the selected location.

Note: Audio files less than 600 KB are treated as ringtones, whereas audio files which are greater than 600 KB are stored in the Music Folder. A user can not set an MP3 file as a ringtone if it is larger than 600 KB.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry.

Regarding your concern, we suggest saving the music files to your computer and then transfer them to the SGH-A707 handset.

If you are going to transfer ringtones from your computer to the phone, it would require you to have a microSD memory card and a memory card reader on your computer.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card follow the steps below:
1. While in standby mode, insert the memory card into the memory card slot, located on the right side of the handset.
2. Press the left soft key for Menu.
3. Select My Stuff.
4. Highlight Memory Card, using the left or right navigation keys.
5. Press the left soft key for Options.
6. Select Memory Card Settings.
7. Select Format.
8. Press the left soft key for Yes to confirm the memory card format.

To transfer (Via a memory card) MP3 files, from a computer to the Samsung handset, please follow the steps below:

On the PC
1. Insert the memory card into the memory card adaptor.
2. Insert the memory card adaptor into the memory card reader.
3. Connect the memory card reader to the PC’s USB port.
4. Copy desired MP3 files from the PC hard drive.
5. Paste the MP3 files into the memory card's Audio or Music folder.
6. Remove the memory card from the memory card adaptor.

On the Samsung handset
1. Remove the memory card slot cover, located on the right side of the handset.
2. Insert the memory card into the memory card slot, until it locks in place.
3. While in standby mode, press the left soft key for Menu.
4. Select My Stuff.
5. Highlight Memory Card, using the left or right navigation keys.
6. Select either Audio or Music folder to open the folder.
7. Press the left soft key for Options.
8. Select Copy.
9. Select Multiple.
10. Highlight All, using the navigation key.
11. Press the center navigation key to check the All box.
12. Press the left soft key for Copy.
13. Press the left soft key for Select to copy All to phone.
14. Highlight the destination location, using the navigation keys.
15. Press the left soft key for Options.
16. Select Paste to Selected Folder or Paste Here.
17. Press the left soft key for Select to paste MP3's in the selected location.

Note: Audio files less than 600 KB are treated as ringtones, whereas audio files which are greater than 600 KB are stored in the Music Folder. A user can not set an MP3 file as a ringtone if it is larger than 600 KB.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

pairing of ear peice

asked 2 years, 6 months ago
justlooking
florida
on SGH-A707
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2 answers
Answers
answer 1
hold the power button for 5 seconds to power it on .
on the phone - have bluetooth devices on
and hold near the phone.it just takes 3-5 seconds to pair the ear piece
answered 2 years ago
nisrich
mississippi
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

What do I need to connect my phone to my computer to download photos, phone numbers, ect to a mac.

I am using a Mac to plug my phone into.
asked 3 years, 9 months ago
Anonymous
shrewsbury, Ma
on SGH-A707
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1 answer
Answers
answer 1
Unfortunately, there is no support for the use of our standard phones with a Macintosh computer, nor does Samsung offer compatible software. The only handsets for which we provide limited support for connection to an Apple / Mac computer are the PalmOS handsets offered for use on the Sprint Network.

We sincerely apologize for any inconvenience this presents.

However, it may be possible to use the mass storage feature of your device to connect to your Mac and drag and drop media files between your device and Mac computer, using the Mac equivalent of Windows Explorer.
answered 3 years, 8 months ago
SamsungJoseL
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Question

how to email a picture from cell phone to computer

asked 3 years, 10 months ago
misseros69
on SGH-A707
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1 answer
Answers
answer 1
The SGH-A707 (Sync) handset features three different methods to transfer pictures from the handset to a PC. Each are explained, in depth, on the following website link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=96196&PROD_SUB_ID=0&PROD_ID=558
answered 3 years, 8 months ago
SamsungJoseL
0points
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Question

How do I make a conference call

asked 3 years, 9 months ago
squeeze2
CA
on SGH-A707
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answer 1
To Make a Conference Call, between yourself and two other callers, on the handset follow the steps below:

While in standby mode, dial the number for the first party, then press SEND
When connected, ask them to remain on the line.

Press the SEND key to place them on hold.
Dial the second party’s phone number and press SEND.
When the second party answers, press SEND to connect all three parties.
Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

I just hope that this piece of advice will be helpful to you.
answered 3 years, 9 months ago
Samsung4
0points
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Question

My daughter used the password lock and forgot the #

we are switching our go phone over to this unused phone and need to unlock the password chosen by my daughter...who forgot the #
asked 3 years, 8 months ago
jmcardi
on SGH-A707
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1 answer
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answer 1
The default passcode for the phone is "0000" or "00000000".
There is no way that we can retrieve the passcode that was set on the phone.
If the default passcode did not work then we can do a reset on the phone.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a good day
answered 3 years, 8 months ago
Samsung7
0points
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Question

how do I sync to windows vista

asked 3 years, 8 months ago
BlueStar
Atlanta GA
on SGH-A707
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1 answer
Answers
answer 1
You can download the Samsung PC Studio on this link to sync your phone with your computer:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SEGA707DAACIN&prd_mdl_name=SGH-A707

The Samsung PC Studio functions as:

- Phone Editor ( Manage contacts and more)
- Message Manager ( Manage Messages)
- PC Sync ( Synchronize)
- Phone Explorer ( Manage Files)
- Networking Wizard ( Manage Internet Connections)

NOTE: Samsung PC studio is compatible with Windows Vista 32 bit.

Thanks for writing!
answered 3 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I change the viewing text size of a text message?

For some reason the size of the text has changed in my text messages.
asked 3 years, 7 months ago
palmerwoman
on SGH-A707
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1 answer
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answer 1
The volume buttons are the keys for you to adjust the font size on your text messages as you desired.

Once you open up a message from your inbox, press the volume up key (if you want to enlarge the font size) and press the volume down key (to reduce the font size) on the phone.

Samsung Technical Support
answered 3 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Differing Charge results

when I charge my Rugby via USB cable to my A/C adapter, the charge lasts for 4 to 5 days. When I charge via the USB cable connected to my computer, the change only lasts about a day or less. Why the big difference?
asked 3 years, 7 months ago
LKenney
Oklahoma City, OK
on SGH-A707
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1 answer
Answers
answer 1
Hi!

A/C adapter uses a higher voltage to charge your phone that gives the phone a longer battery life.

Thanks for writing!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

cell phone got wet a-707

my cell phone, which i really like got extremely wet. i took out the battery and opened everything up and put a fan on it for a couple of days. Now it says download. what does that mean and can this phone be repaired. thank you
asked 3 years, 10 months ago
cheryl1155
62269
on SGH-A707
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answer 1
LIQUID OR MOISTURE DAMAGE:

Due to Samsung's policy with repairs, any damage encountered to the phone through water or other liquids can and in most cases will cause corrosion to the inner workings of the handset. In these circumstances, it is no longer feasible to attempt to repair the phone; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer un-repaired. If you have insurance through your service provider please contact them for a possible replacement phone. Also, if you purchased the phone with a credit card most companies offer buyers protection. Contact your Credit Card Company to inquire about this program.

CONTACTING SAMSUNG CUSTOMER CARE TO ARRANGE FOR REPAIR:

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The defective product will need to be sent to our repair center and a Proof of Purchase is required. The Repair Administrator will assign an RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities. This will ensure the fact that your phone will be completely functional with all necessary repairs performed when the handset is shipped from our facilities.

NOTE: A copy of the Proof of Purchase must also be included with the phone when sending it in for service.

Our repair facility will have the phone roughly 5-10 days from the time that it is received. Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your Service Provider.
answered 3 years, 8 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

The PC Studio 3 won't put my Outlook appointments on the calendar.

it syncs the various appointments from Outlook 2003 to my Samsung Sync SGH-A707, because I can see them in the Event list. But only for the current month can I access those appointments through the calendar display. For January and beyond (while it's still December, at least), there aren't any appointment flags (red indicators) showing in the calendar diplay.
asked 3 years, 6 months ago
zox625
on SGH-A707
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answer 1
It turns out it is an error in handling the years. When I did the sync in December, nothing appeared in Jan, Feb, Mar, etc. 2011. However, when I re-synced things on Jan. 1, the appointments appear on the calendar correctly. The software somehow mishandles calendar items that are in a future year.
answered 3 years, 6 months ago
zox625
Atlanta
0points
0out of 0found this answer helpful.
Question

I would like to upgrade to a new phone (AT&T) but do not want to lose the pictures and text messages on this phone.

Is there a data cable available for this phone that will allow me to transfer the pictures, text messages, etc. to my PC so that I will not lose them? The reason this is so important to me is that my son passed away and I do not want to lose any of the text messages from him that he sent, or any of the photos and videos. I hope you can help me. Thank you so much.
asked 3 years, 6 months ago
nmr8177
on SGH-A707
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Answers
answer 1
Hi nmr8177!

Thank you for your inquiry. You can check the website (www.samsung.com/us) for all the available accessories for your Samsung SGH-A707. And I also included the link for the complete steps for you to transfer files between your phone and your personal computer. Please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=754&AT_ID=96196

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why my unit shuts off whenever I hear music?

When I want to listen to music that I have recorded on the memory card, the device restarts automatically.
asked 3 years, 6 months ago
RVILLEGAS
GUADALAJARA, MEXICO
on SGH-A707
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answer 1
Hi there RVILLEGAS!
Thank you for your inquiry

Have you tried to use a different charger or battery?
How long have you been experiencing this issue?

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
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Question

My wife has a SGH-A707, Can we purchase a charger for it?

asked 3 years, 6 months ago
RonandDee
on SGH-A707
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answer 1
Hi RonandDee!

Thank you for your inquiry. Currently on our website, there is no available charger for the Samsung SGH-A707; we don’t have information on when it's going to be available again on our website.

However, you may call and check with Samsung Customer Support Center for Accessories Sales at your earliest convenience time, please call our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time and follow the number prompted queue for Accessories.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

I had the speeker option working and some how I don't have it working now

HELP I am heard of hearing and need the speeker
asked 3 years, 6 months ago
jimmy1931
Lubbock, Texas
on SGH-A707
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answer 1
Hi jimmy1931!

Thank you for your correspondence.

Regarding about your concern, we recommend checking if the SGH-A707 handset is in silent mode. Try also to press the volume up key until the system volume is set to high level.

After checking the settings of the phone, try to have a soft reset on the phone. Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung7
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Question

is there a T9 activation on model sgh-a707

asked 3 years, 5 months ago
TerryHacker
on SGH-A707
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answer 1
Hi TerryHacker!

Thank you for your inquiry. Yes there is a T9 option on the phone, you can use this link below to go directly of the manual of the phone and refer to page 47 and follow the steps on using the T9 text option.

http://downloadcenter.samsung.com/content/UM/200708/20070822040959265_att_a707_sync_ug.pdf

Note: If you can't view the link, you may have to download the latest version of the adobe reader, where you can download on www.adobe.com or use this link to start download

http://get.adobe.com/reader/download/?installer=Reader_10_English_for_Windows&p=Google_Toolbar_6.5&a=ARH&a=Air_Installer&d=McAfee_Security_Scan_Plus&os=XP&browser=ie&type=activex

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
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Question

Can I retrieve my contact numbers from my phone if they are not saved to the sims card?

The phone still work, i can receive phone calls and dial numbers but the screen isn't working. I can't see anything on the screen, it was ran over by a car.
asked 3 years, 5 months ago
Smileyface
on SGH-A707
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answer 1
Hi Smileyface,

Thank you for your correspondence.

We're sorry to hear that the phone screen of your phone is no longer working.

Regarding your concern, there are no configurable options to retrieve your contacts if these are stored in your phone memory.

If the phone has physical damage and you would like to have it repaired, you may still send it in for touchscreen replacement.

However, a standard charge will likely apply for the repair of your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

We invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further information.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
SamsungSupport9
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Question

keep geting sending failed desired delivery time invalid

only happens when sending pics
asked 3 years, 9 months ago
andrewmillar
on SGH-A707
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answer 1
Hi!

You need the Mulit-Media Message (MMS) settings configured on your phone for you to successfully send and receive picture messages.

You may contact your service provider to assist you on setting up the MMS feature so you can enjoy picture messaging using your Samsung phone.

Thanks!

Technical Support Team
answered 3 years, 9 months ago
SamsungSupport12
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