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Customer Questions & Answers for
Samsung Sunburst™ Touchscreen Cell Phone

Customer Questions & Answers:
324 Questions
 | 
343 Answers

Questions & Answers for samsung Samsung Sunburst™ Touchscreen Cell Phone

Question

How do I make the speakerphone loud? I can't hear it even at arms length.

asked 3 years, 7 months ago
paday61
upstate NY
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi paday61!

Thank you for your inquiry.

Use the volume keys to adjust the speaker phone volume.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can my A697 be used with Outlook? If so, how?

asked 3 years, 7 months ago
rgnmgr
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rgnmgr!

Thank you for your inquiry.

For you to connect the Samsung Sunburst™ Touchscreen Cell Phone (SGH-A697) to the computer and sync information with outlook on the computer. You need to download on your computer the driver for the SGH-A697 handset, which is the Samsung New PC Studio.

For you to download the Samsung New PC Studio on your computer:
1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A697ZKAATT&prd_mdl_name=SGH-A697

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

To connect the phone to the computer and transfer outlook information, please follow the steps below:
1. From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection.
2. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot. When successfully connected, the phone will show the connected icon on the top of the display.
3. If prompted, Select the PC Studio USB setting.
4. The New Samsung PC Studio program will automatically appear on the PC.
5. Click on the SGH-A697 icon, located in the upper right corner, to open a box showing the handset's internal memory.
6. Open outlook on the computer, and then using the Phone Editor, sync the information between outlook and the SGH-A697 handset.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

screen protector for sunburst

asked 3 years, 7 months ago
helvetik
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi helvetik!

Thank you for your inquiry.

If you want to purchase an accessory for your Samsung Sunburst, please coordinate with Samsung Accessory Sales Department at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Can I sync the A697 calendar with Microsoft Outlook on my PC?

asked 3 years, 7 months ago
MichelB
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi MichelB!

Thank you for your inquiry. The phone doesn't have a configurable option for you to sync your phone with your outlook on your personal computer. However you may try to ask your service provider if they have an application that will allow you to sync calendars with your outlook on your pc.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I synchronize my phone address book with my car bluetooth application

asked 3 years, 7 months ago
melvyn
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi melvyn,

Thank you for your inquiry.

To pair the SGH-A697 (Sunburst) handset with a Bluetooth Device, follow the steps below.

1. Place the Bluetooth device in discoverable mode.
2. From the standby screen, press Menu.
3. Press Settings.
4. Press Connectivity.
5. Press Bluetooth.
6. Search for the Bluetooth device by pressing on Search, located in the bottom left corner.
7. Press Yes to Activate Bluetooth and start the search.
8. Press the desired Bluetooth Device (if not shown press the left or right arrows until displayed).
9. Press the Passkey "0000" then press OK.
10. Press Pair, you will get a brief message stating connecting followed by connected.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do I clear my main screen of unwanted info ie music player etc on my samsung a697

my instruction manual tells me to check page 57 but it only goes up to page 53
asked 3 years, 7 months ago
8cloud19
54745
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 8cloud19!

Thank you for your inquiry.

Are you referring adding and deleting widgets on the main display of the Samsung Sunburst™ Touchscreen Cell Phone (SGH-A697), please follow the steps below:

1. From Idle mode, touch the Idle screen or the Widget bar toopen it.
2. Touch Widget Manager icon. The Widget menu is displayed.
3. Touch the check box to place a check mark next to the Widget you want to display.
– or –
Touch the check box again to remove the check mark and hide the Widget.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do I get a earphone adapter for an a697 sunburst phone

asked 3 years, 7 months ago
mcfar
colorado
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mcfar!

Thank you for your inquiry. You can use the link below and purchase on our website the adapter.

http://www.samsung.com/us/mobile/cell-phones-accessories/AAET503CBEBSTD

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do you charge the battery for a Sunburst cell phone

asked 3 years, 6 months ago
blazer2
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi blazer2!

Thank you for your inquiry.

Your phone is powered by a rechargeable Li-ion battery. The Travel Adapter that is used to charge the battery, is included with your phone. Use only Samsung-approved batteries and chargers.

Using the Travel Adapter
1. With the battery installed, temporarily remove the plastic
cover (top right of phone).
2. Plug the flat end of the Travel Adapter into the Power/
Accessory Interface connector and the other end into a
standard AC wall outlet.
3. When charging is finished, remove the flat end from the
interface connector jack on the phone.

Note: You must fully charge the battery before using your phone for the first
time. A discharged battery recharges fully in approximately 4 hours.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I load my contacts into the sunburst?

Have my contacts online in Verizon backup and on my hard drive in an xl file.
asked 3 years, 6 months ago
sparrow
south carolina
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sparrow,

Thank you for your inquiry.

There are no configurable options available to transfer the online contacts saved on the computer directly to the SGH-A697 (Sunburst) phone.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I change the locked screen wallpaper?

asked 3 years, 6 months ago
ConDazed
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ConDazed!

Thank you for your inquiry.

To change the Display Wallpaper follow the steps below:

From the standby screen, press Menu
Press Settings
Press Display and Light
Press Wallpaper
Scroll left or right to view images or press Picture
Press the desired Picture to view it
Press Set to save the image as the Display Wallpaper

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I stop the time change from changing my event times?

asked 3 years, 7 months ago
sdpaterno
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. There are no configurable options to stop the time changes into your event. The only thing that you can do is try to edit it manually.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Can I synch my cellphone calendar entries with my home computer?

asked 3 years, 7 months ago
steamboat
Boston
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi steamboat!

Thank you for your inquiry.

For you to connect the Samsung Sunburst™ Touchscreen Cell Phone (SGH-A697) to the computer and sync information with outlook on the computer. You need to download on your computer the driver for the SGH-A697 handset, which is the Samsung New PC Studio.

For you to download the Samsung New PC Studio on your computer:
1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A697ZKAATT&prd_mdl_name=SGH-A697

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

To connect the phone to the computer and transfer outlook information, please follow the steps below:
1. From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection.
2. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot. When successfully connected, the phone will show the connected icon on the top of the display.
3. If prompted, Select the PC Studio USB setting.
4. The New Samsung PC Studio program will automatically appear on the PC.
5. Click on the SGH-A697 icon, located in the upper right corner, to open a box showing the handset's internal memory.
6. Open outlook on the computer, and then using the Phone Editor, sync the information between outlook and the SGH-A697 handset.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I use my new cell phone with my LAN? If so, where can I find detailed technical support to guide me through the process of setting my cell phone?

asked 3 years, 7 months ago
ledakdd
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ledakdd!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I download apps to my A697?

asked 3 years, 6 months ago
sparrow
south carolina
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sparrow!

Thank you for your inquiry. The AppCenter allows you to shop for Ringtones, Games, Cool Tools/Apps, Videos, Color Graphics, Answer Tones, and access MEdia Net Home page using the built-in browser. Touch MENU ➔ AppCenter. This launches the AppCenter application.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I change text size on incoming messages?

asked 3 years, 6 months ago
UKfaninCT
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi UKfaninCT!

Thank you for your inquiry.

Open a text message from your Inbox and use the up and down volume keys on the side of the phone to adjust the font size.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

where did my alarm widget go?

i have been using it since i got the phone and it disappeared this morning from my desktop and the widget tray.
asked 3 years, 7 months ago
Kristinkj
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kristinkj!

Thank you for your correspondence. You may try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Where do I enter settings for email & voicemail? I have the settings from Comcast but can't find where to enter them.

When I select mobile email, nothing happens.
asked 3 years, 7 months ago
gwensara
Washington
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gwensara,

Thank you for your inquiry.

The SGH-A697 (Sunburst) handset does not have a configurable POP3 or IMAP4 Email application. However, via AT&T’s wireless services, there is a downloadable Mobile Email feature, located in the Messaging menu. This application provides, with certain e-mail services such as AOL, Hotmail, AT&T Mail, Gmail and others, the opportunity to receive "new mail" alerts with shortcut access to your inbox to read, delete, and respond to your e-mail as if you were on a computer.

For assistance with the use of AT&T Mobile Email services please contact your service provider.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I delete the defaul screen savers on my phone. I want to put my personal pictures as the screensaver

asked 3 years, 6 months ago
gizzie
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gizzie!

Thank you for your inquiry.

If you want to change the wallpaper on the Samsung Sunburst, please refer to the steps provided below.

From the standby screen, press Menu
Press Settings
Press Display and Light
Press Wallpaper
Scroll left or right to view images or press Picture
Press the desired Picture to view it
Press Set to save the image as the Display Wallpaper

Note: There are no configurable options on the settings of the phone to delete the default wallpaper. You can only change but not delete.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

The buttons on my samsung sunburst are not working correctly, how do i fix this?

I Dropped my phone in the water in july 2010, i left it in a bag of rice right after i dropped it for 24 hours and all the water was gone and my phone worked fine up until early february 2011. The return button is like reversed with the side lock button, so when i press the return button it locks my phone. the only button that seems to work correctly is the exit/power button.
asked 3 years, 6 months ago
Anonymous
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence.

We can do minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty. If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

samsung sunburst internet browsing

why can't i watch streaming videos on my samsung sunburst? I get a message that says unsupported content
asked 3 years, 6 months ago
laneai
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi laneai,

Thank you for your correspondence. Regarding your concern, you may play videos on your phone that supports the file format below.

Supported Video File Format:
3GP/3G2
MP4

Supported Video Resolution:

320 X 240
176 X 144

However, if your streaming a video with higher or not supported by the phone, most definitely it will not allow you to watch those videos.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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