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Customer Questions & Answers for
Samsung Sunburst™ Touchscreen Cell Phone

Customer Questions & Answers:
324 Questions
 | 
343 Answers

Questions & Answers for samsung Samsung Sunburst™ Touchscreen Cell Phone

Question

my phone would not stay on and i had to reset it.

can any one tell me why this happened? i did all the other options i had and had to reset to factory and lost all my data!!!!!!!!! no damage has been done to the phone so why did this happen!!!!!!!!!!!
asked 2 years, 1 month ago
dlcougar2003
Iowa
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the inquiry.

I'm sorry I don't have enough information to properly support this question. Please rephrase & resubmit your question with more details or reach out to us on another support channel. Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 2 years, 1 month ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

How come there is no pdf reader available for sgh a697? is there going to be an upgrade for a pdf reader anytime soon?

asked 2 years ago
battway
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi battway,

Thank you for your inquiry. We understand that you would like to know if there will be an upgrade for PDF reader on your phone, SGH-A697.

We are unable to speculate if there would be an updgrade available for PDF reader on your phone due to the fact that this might lead to inaccurate information and confusion.

We appreciate your patronage here at Samsung Telecommunications and we strive for the best in customer satisfaction.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

We will forward your feedback along to the appropriate parties for further review and consideration.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I download my Phone Directory to my Auto Bluetooth Phone?

I have a new Lexus RX 350 2013 with Navigation and Bluetooth. How do I download the phone directory from my Samsun A697 to my Auto phone system?
asked 1 year, 10 months ago
pallidin
Midwest, USA
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi pallidin,

Thank you for your inquiry. We understand that you would like to download the phone directory from your phone to the phone system of your car.

By design, your phone doesn't have the capability to transfer your phonebook address to your car bluetooth system.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

can the samsung sunburst have a signature?

asked 4 years ago
noahqwert123
lapel indiana
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, there are no configurable option on how to put a signature on your phone. This is not supported.
answered 3 years, 10 months ago
SamsungBryanA
+1point
1out of 1found this answer helpful.
Question

How do I unblock a caller after I have blocked them?

asked 3 years, 11 months ago
riosbuddy
work
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
If you will be needing to unblock a caller that you added on the block or reject list, please follow the steps:

To delete entries from the Reject List follow the steps below:

From the standby screen, press Menu
PressSettings
Press Calls
Press General
Press Auto Reject
Press the trashcan to the right of the number to delete it
Press Save to keep the Auto Reject settings .

In that way if the person calls you again, they can reach you already.

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I make a recorded music file my ringtone?

asked 3 years, 11 months ago
dharriman
Chicago
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

If your recorded music file is saved on your computer, you can transfer that music file to your phone, and then set it as a ringtone. The SGH-A697 (Sunburst) handset provides the ability to assign them as a contact ringtone. The music player supports the following audio file types: MP3, M4A, WMA, MP4 (AAC), 3GP (AMR), 3GP (AAC), WAV, MIDI and AMR.

Note: Audio files less than 300 KB are treated as ringtones, whereas audio files which are greater than 300 KB are considered as Music. You cannot set an MP3 file as a ringtone if it is larger than 300 KB.

For you to connect the phone to the PC and download movies, it would require you to have the memory card inside the phone and a data cable. You can also download on your computer the driver for the SGH-A697 handset, which is the Samsung New PC Studio.

For you to download the Samsung New PC Studio on your computer:
1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A697ZKAATT&prd_mdl_name=SGH-A697

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

For you to connect the phone to your computer, follow the procedures on this link below.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=232423

Note: The minimum size limit for the microSD memory card is 32MB. Although the maximum size supported is a 16GB microSDHC memory card, for optimal performance Samsung recommends a memory card no larger than 2GB.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

Warning: Formatting a memory card will permanently delete all current content.

To format a microSD memory card follow the steps below:
1. Insert a microSD memory card into the memory card slot.
2. From the standby screen, press Menu.
3. Press Settings.
4. Scroll down then press Memory Management.
5. Press Memory Card Details.
6. Press Format.
7. Press Yes to confirm formatting the microSD Memory Card.

To assign your recorded music file as the call ringtone, caller ringtone or alarm tone:

1. From the standby screen, press Menu.
2. Press My Stuff.
3. Press Audio.
4. Press either Tones or Music, to view the contents.
5. Press the desired MP3 file to play it.
6. Press Set as.
7. Press one of the following:
• Call Ringtone: To set the MP3 as the current profile's Ringtone.
• Caller Ringtone
-Press Search Contact.
-Press the desired Contact.
-Press Save to assign the MP3 file as the Caller Ringtone.
• Alarm Tone
-Press the desired Alarm.
-Press on Save to assign the MP3 file as the Alarm Tone.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do you increase the number of rings on this phone?

asked 3 years, 11 months ago
anahid
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to the query the number of rings can be configured and properly set up with the help of your Service Provider through the setting on your voicemail. I would advise to please coordinate with them to have the proper setting and configuration on your phone.
It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I change the pictures displayed when my phone is locked?

asked 3 years, 11 months ago
eo69
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! I'm sorry but, there are no configurable option to customize or delete the sliding screen saver on your phone. This is default display of the phone.
answered 3 years, 11 months ago
samsung6
+1point
1out of 1found this answer helpful.
Question

how do I figure out my password to my phone

asked 3 years, 11 months ago
jkgjkgh
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are actually many kinds of lock code on the phone. There is a lock code for the phone itself and the sim card aswell. For the phone's lock code the default code should be 00000000 or 8 zeroes. If 00000000 is not working we can try to reset the phone to overide the lock code that its asking. For resetting the phone we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
+1point
1out of 1found this answer helpful.
Question

Blocked Calls

Hello How do you delete calls that have been put on the Blocked call list
asked 3 years, 11 months ago
rettalc
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Here are the steps on how to delete entries from the reject list, follow the steps below:
1.From the standby screen, press Menu
2.PressSettings
3.Press Calls
4.Press General
5.Press Auto Reject
6.Press the trashcan to the right of the number to delete it
7.Press Save to keep the Auto Reject settings

Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Is this phone compatable with a jabra vdt3050 bluetooth? I can't get it to connect

asked 3 years, 10 months ago
krisdrisk
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As i have checked with my resources, The SGH-A697 Samsung Sunburst™ supports Headset profile (HS). This enables your phone to connect to a headset bluetooth device. I suggest for you to call Jabra support for you to get further information with the device since we have limited support with 3rd party devices.
answered 3 years, 10 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

how do i reset the passcode of my phone???

asked 3 years, 10 months ago
lanena
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To reset the passcode, you can try the default passcode which is 8 "0's" and if it did not work then a Master Reset will have to be performed on the phone. And in that case you will have to contact Samsung Technical Support 1-888-987-4357 Direct Hotline to be assisted with the Master Reset.
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

can you tether it to a computer for internet?

asked 3 years, 10 months ago
rlagrange2001
Indiana
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
For you to be have the phone to use as a modem or for tethering there should be a certain profile to get it done. This profile is the “Dial up Networking Profile” or the DUN profile. The Samsung Sunburst does have this profile, which means right now you can use the phone for tethering. However to fully use this feature, you must have a data plan with your Service Provider and a software from them. They will be also the one to set this one for you. I would suggest you to call your Service Provider for the data plan and for the software that you need.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 10 months ago
Samsung8
Samsung8
-1point
0out of 1found this answer helpful.
Question

i need to connect my phone to its bluethooth ear piece?

asked 3 years, 10 months ago
mburns
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here's how to pair the SGH-A697 (Sunburst) handset with a Bluetooth Device follow the steps below:

Place the Bluetooth device in discoverable mode
While the Bluetooth headset is OFF, press and hold the ON/OFF button for 15-20 minutes until the indicator light turns solid blue.

From the standby screen, press Menu
Press Settings
Press Connectivity
Press Bluetooth
Search for the Bluetooth device by pressing on Search, located in the bottom left corner
Press Yes to Activate Bluetooth and start the search
Press the desired Bluetooth Device (if not shown press the left or right arrows until displayed)
Press the Passkey "0000" then press OK
Press Pair, you will get a brief message stating connecting followed by connected
Note: The first time you try to pair with another handset, you and the owner of the other handset must enter the same PIN. Once the handsets are paired, you will not need to use the PIN again.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do i set a signature in texts on my samsung sunburst?

asked 3 years, 10 months ago
kinsall
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, there are no configurable options available to add a signature to outgoing messages on the SGH-A697 (Sunburst) handset
Have a good day
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

can you make a three way call on this phone and if so, how?

asked 3 years, 10 months ago
abcde
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Yes, the phone is capable of doing an 3-way calling below are the information and steps on how to activate it on your device.

The 3-Way or Multi-Party feature allows you to answer a series of incoming calls and place them on hold. If this service is supported by the network, all calls can be joined together. You are notified of an incoming call by a call waiting tone.
This feature joins all of the calls you have established with your phone (both active and on hold) into a multi-party call.

1. Press accept button to answer the first incoming call.
2. Press or Accept to answer the next incoming call.
The first call is automatically put on hold.
3. Join the first two callers into a single multi-party call by touching Join.
4. To disconnect one of the callers, touch Split.
5. The connected numbers will be displayed. Select the one to be taken out of the Multi-party call and put on hold.
6. Press to end the call with the caller on hold.
7. Press again to end the call.
Note: The Join option combines all of the calls you have established with your phone (both active and on hold).
Swap places the current call on hold and then activates the previous call.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Is There Any Way To Change The Lock Screen Background Image?

asked 3 years, 10 months ago
xMiillsx
Corbin,KY
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, there’s no configurable option to change the background or lock screen image of the phone.

Have a good day.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How to group messages?

asked 3 years, 10 months ago
sergiobklyn
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
To send a Message to groups please follow the steps below:
1.From the standby screen, press Menu
2.Press Messaging
3.Press Create Message
4.Press the "Tap to add recipient" box
5.Select the recipient type from the following

oGroup
Press the desired Group
Press each desired Contact to check their box then press Add
If a Group member has multiple numbers, press the desired number
2.After adding all recipients tap on the screen or rotate to landscape mode to add text
3.Determine the desired text input mode
4.Enter the Message text then press OK
5.Press Insert to add any of the following:
oPicture
oVideo
oAudio
oTemplates
oTake Picture
oRecord Video
oRecord Audio
6.Press More then press Attach Files to add any of the following:
oFile
oBusiness Card
oEvent
oTasks
oMemo
oFavorite URL
7.Press Send to send the Message to the Recipient(s)

Tip: You can send a Message to up to 10 Recipients. Enter additional recipients by separating each entry with a semicolon (;) then using the previous procedure.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can you save photos taken by the phone onto a micro SD?

asked 3 years, 10 months ago
Jenalyn
Fountain Valley
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
To copy or move pictures to a micro SD memory card follow the steps below:
Insert a formatted micro SD memory card into the memory card slot. From the standby screen, press Menu
Press on My Stuff
Press the drop down arrow, located in the top right corner, then press on Phone
Press Pictures
Press Manage then press either Move or Copy
Press the desired Photo(s) to check their box(es)
Press either Move or Copy
Press Memory Card
Press Picture
Press Paste here to Move or Copy the Photo(s) to the micro SD memory card.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Can you change how soon the screen locks?

asked 3 years, 10 months ago
rw8413
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
The reason why the screen of your phone locks so soon it is because ,the screen time out or the backlight time of your phone is set only for few seconds. I can show you how to adjust the backlight setting of your phone and also if you want to completely turn off the lock on your phone, I can also provide you with the procedure.
To change the backlight setting, follow the steps below:
From the standby screen, press Menu
Press Settings
Press Display and Light
Press Backlight Time
Press the desired Backlight setting from the following:
8 Seconds
15 Seconds
30 Seconds
1 Minute
3 Minutes
10 Minutes
Press Save to keep the Backlight Time setting
Note: Lengthy backlight times will drain the battery faster.
Or you can try this:
To enable or disable the auto keypad lock, follow the steps below:
From the standby screen, press Menu
Press Settings
Press Phone
Press either On or Off in the Auto Keypad Lock section.
You can try any of the 2 possible ways to have you screen always unlock.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
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