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Customer Questions & Answers for
samsung Samsung Sunburst™ Touchscreen Cell Phone

Customer Questions & Answers:
323 Questions
 | 
343 Answers

Questions & Answers for samsung Samsung Sunburst™ Touchscreen Cell Phone

Question

How do I stop the time change from changing my event times?

asked 3 years, 1 month ago
sdpaterno
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
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answer 1
Hi there!

Thank you for your inquiry. There are no configurable options to stop the time changes into your event. The only thing that you can do is try to edit it manually.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung5
0points
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Question

Is there ANY way to change the idle screen on a Samsung Sunburst?

I'd really like to know if there is ANY way to change the idle screen on my new Samsung Sunburst (SGH-A697)? Roses, bridges and houses are all well and good but really? I'd like to know what the maker was thinking when they made it so these images couldn't be changed... I mean what if I was a guy? I sure as heck wouldn't want a big rose on my screen or candy! Anyway I downloaded the New PC Studio hoping the option to change it might be there however no such luck. So is there any way for me to change it? Figure the manufacturer should know...
asked 3 years, 1 month ago
soraxcloud
on Samsung Sunburst™ Touchscreen Cell Phone
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answer 1
Hi soraxcloud!

Thank you for your inquiry. To change the Display Wallpaper follow the steps below:

1. From the standby screen, press Menu
2. Press Settings
3. Press Display and Light
4. Press Wallpaper
5. Scroll left or right to view images or press Picture
o Press the desired Picture to view it
6. Press Set to save the image as the Display Wallpaper

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I make the speakerphone loud? I can't hear it even at arms length.

asked 3 years, 1 month ago
paday61
upstate NY
on Samsung Sunburst™ Touchscreen Cell Phone
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Answers
answer 1
Hi paday61!

Thank you for your inquiry.

Use the volume keys to adjust the speaker phone volume.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!
answered 3 years ago
SamsungSupport12
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Question

Can my A697 be used with Outlook? If so, how?

asked 3 years, 1 month ago
rgnmgr
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
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answer 1
Hi rgnmgr!

Thank you for your inquiry.

For you to connect the Samsung Sunburst™ Touchscreen Cell Phone (SGH-A697) to the computer and sync information with outlook on the computer. You need to download on your computer the driver for the SGH-A697 handset, which is the Samsung New PC Studio.

For you to download the Samsung New PC Studio on your computer:
1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A697ZKAATT&prd_mdl_name=SGH-A697

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

To connect the phone to the computer and transfer outlook information, please follow the steps below:
1. From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection.
2. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot. When successfully connected, the phone will show the connected icon on the top of the display.
3. If prompted, Select the PC Studio USB setting.
4. The New Samsung PC Studio program will automatically appear on the PC.
5. Click on the SGH-A697 icon, located in the upper right corner, to open a box showing the handset's internal memory.
6. Open outlook on the computer, and then using the Phone Editor, sync the information between outlook and the SGH-A697 handset.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I use my new cell phone with my LAN? If so, where can I find detailed technical support to guide me through the process of setting my cell phone?

asked 3 years, 1 month ago
ledakdd
on Samsung Sunburst™ Touchscreen Cell Phone
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answer 1
Hi ledakdd!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can I synch my cellphone calendar entries with my home computer?

asked 3 years, 1 month ago
steamboat
Boston
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi steamboat!

Thank you for your inquiry.

For you to connect the Samsung Sunburst™ Touchscreen Cell Phone (SGH-A697) to the computer and sync information with outlook on the computer. You need to download on your computer the driver for the SGH-A697 handset, which is the Samsung New PC Studio.

For you to download the Samsung New PC Studio on your computer:
1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A697ZKAATT&prd_mdl_name=SGH-A697

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

To connect the phone to the computer and transfer outlook information, please follow the steps below:
1. From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection.
2. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot. When successfully connected, the phone will show the connected icon on the top of the display.
3. If prompted, Select the PC Studio USB setting.
4. The New Samsung PC Studio program will automatically appear on the PC.
5. Click on the SGH-A697 icon, located in the upper right corner, to open a box showing the handset's internal memory.
6. Open outlook on the computer, and then using the Phone Editor, sync the information between outlook and the SGH-A697 handset.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

where did my alarm widget go?

i have been using it since i got the phone and it disappeared this morning from my desktop and the widget tray.
asked 3 years ago
Kristinkj
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi Kristinkj!

Thank you for your correspondence. You may try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
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Question

screen protector for sunburst

asked 3 years ago
helvetik
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi helvetik!

Thank you for your inquiry.

If you want to purchase an accessory for your Samsung Sunburst, please coordinate with Samsung Accessory Sales Department at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Where do I enter settings for email & voicemail? I have the settings from Comcast but can't find where to enter them.

When I select mobile email, nothing happens.
asked 3 years ago
gwensara
Washington
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi gwensara,

Thank you for your inquiry.

The SGH-A697 (Sunburst) handset does not have a configurable POP3 or IMAP4 Email application. However, via AT&T’s wireless services, there is a downloadable Mobile Email feature, located in the Messaging menu. This application provides, with certain e-mail services such as AOL, Hotmail, AT&T Mail, Gmail and others, the opportunity to receive "new mail" alerts with shortcut access to your inbox to read, delete, and respond to your e-mail as if you were on a computer.

For assistance with the use of AT&T Mobile Email services please contact your service provider.

Thank you for your continued interest in Samsung products.
answered 3 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Can I sync the A697 calendar with Microsoft Outlook on my PC?

asked 3 years ago
MichelB
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi MichelB!

Thank you for your inquiry. The phone doesn't have a configurable option for you to sync your phone with your outlook on your personal computer. However you may try to ask your service provider if they have an application that will allow you to sync calendars with your outlook on your pc.

Thank you for your continued interest in Samsung products.
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I synchronize my phone address book with my car bluetooth application

asked 3 years ago
melvyn
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
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answer 1
Hi melvyn,

Thank you for your inquiry.

To pair the SGH-A697 (Sunburst) handset with a Bluetooth Device, follow the steps below.

1. Place the Bluetooth device in discoverable mode.
2. From the standby screen, press Menu.
3. Press Settings.
4. Press Connectivity.
5. Press Bluetooth.
6. Search for the Bluetooth device by pressing on Search, located in the bottom left corner.
7. Press Yes to Activate Bluetooth and start the search.
8. Press the desired Bluetooth Device (if not shown press the left or right arrows until displayed).
9. Press the Passkey "0000" then press OK.
10. Press Pair, you will get a brief message stating connecting followed by connected.

Thank you for your continued interest in Samsung products.
answered 3 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do I get a earphone adapter for an a697 sunburst phone

asked 3 years ago
mcfar
colorado
on Samsung Sunburst™ Touchscreen Cell Phone
0points
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1 answer
Answers
answer 1
Hi mcfar!

Thank you for your inquiry. You can use the link below and purchase on our website the adapter.

http://www.samsung.com/us/mobile/cell-phones-accessories/AAET503CBEBSTD

We thank you for your patronage of Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Will/can A697 automatically sync with Outlook without USB cable?

asked 3 years ago
rgnmgr
on Samsung Sunburst™ Touchscreen Cell Phone
0points
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1 answer
Answers
answer 1
Hi rgnmgr!

Thank you for your inquiry.

although the SGH-A697 (Sunburst) handset does not have a configurable POP3 or IMAP4 application, via AT&T’s wireless services there is a downloadable Mobile Email feature, located in the Messaging menu.. This application provides, with certain e-mail services such as AOL, Hotmail, AT&T Mail, Gmail and others, the opportunity to receive "new mail" alerts with shortcut access to your inbox to read, delete, and respond to your e-mail as if you were on a PC.

For assistance with the use of AT&T Mobile Email services please contact your service provider.

Note: New mail notifications may not be received since not all e-mail service providers support sending notifications through the Events Widget and not all e-mail service providers support "real-time" notifications such as would be available with push e-mail-type clients. The Events Widget will only change if new e-mail is detected within a 2-hour time period.

We appreciate your time writing us here at Samsung!
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do you charge the battery for a Sunburst cell phone

asked 3 years ago
blazer2
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi blazer2!

Thank you for your inquiry.

Your phone is powered by a rechargeable Li-ion battery. The Travel Adapter that is used to charge the battery, is included with your phone. Use only Samsung-approved batteries and chargers.

Using the Travel Adapter
1. With the battery installed, temporarily remove the plastic
cover (top right of phone).
2. Plug the flat end of the Travel Adapter into the Power/
Accessory Interface connector and the other end into a
standard AC wall outlet.
3. When charging is finished, remove the flat end from the
interface connector jack on the phone.

Note: You must fully charge the battery before using your phone for the first
time. A discharged battery recharges fully in approximately 4 hours.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I load my contacts into the sunburst?

Have my contacts online in Verizon backup and on my hard drive in an xl file.
asked 3 years ago
sparrow
south carolina
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi sparrow,

Thank you for your inquiry.

There are no configurable options available to transfer the online contacts saved on the computer directly to the SGH-A697 (Sunburst) phone.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I change the locked screen wallpaper?

asked 3 years ago
ConDazed
on Samsung Sunburst™ Touchscreen Cell Phone
0points
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1 answer
Answers
answer 1
Hi ConDazed!

Thank you for your inquiry.

To change the Display Wallpaper follow the steps below:

From the standby screen, press Menu
Press Settings
Press Display and Light
Press Wallpaper
Scroll left or right to view images or press Picture
Press the desired Picture to view it
Press Set to save the image as the Display Wallpaper

We appreciate your time writing us here at Samsung!
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I send a pic on my phone to my email?

asked 3 years ago
Christina76
NC
on Samsung Sunburst™ Touchscreen Cell Phone
0points
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Answers
answer 1
Hi Christina76!

Thank you for your inquiry. To send a Pic Message follow the steps below:

Note: Multimedia Messaging services must be activated by your service provider.

From the standby screen, press Menu
Press Messaging
Press Create Message
Press the "Tap to add recipient" box
Select the recipient type from the following:
Enter # or email
Either enter a phone number/E-mail address then press OK
Contacts
Press a Contact to check their box
After selecting all recipients, press Add
Recent Contacts
Press a Contact or phone number to check their box
After selecting all recipients, press Add
Group
Press the desired Group
Press each desired Contact to check their box then press Add
If a Group member has multiple numbers, press the desired number
After adding all recipients tap on the screen or rotate to landscape mode to add text
Determine the desired text input mode
Enter the Message text then press OK

Press Insert to add any of the following:
Picture
Video
Audio
Templates
Take Picture
Record Video
Record Audio

Press More then press Attach Files to add any of the following:
File
Business Card
Event
Tasks
Memo
Favorite URL
Press Send to send the Message to the Recipient(s)

Tip: You can send a Message to up to 10 Recipients. Enter additional recipients by separating each entry with a semicolon (;) then using the previous procedure.

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i put pic on the computer without the cable connections?

asked 3 years ago
natcat
on Samsung Sunburst™ Touchscreen Cell Phone
0points
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Answers
answer 1
Hi natcat!

Thank you for your inquiry.

Regarding your concern, if your computer has Bluetooth capability and can send files via Bluetooth, you may send pictures via Bluetooth from your computer to the Samsung Sunburst™ Touchscreen Cell Phone (SGH-A697).

The SGH-A697 supports Bluetooth File Transfer Protocol Profile which allows you to receive files from another Bluetooth device.

When doing this process, turn on the Bluetooth on the phone and then set it to visible mode so that it can be search by your computer when sending the picture.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

why won't my phone play videos from you tube?

get error message, unsupported file format
asked 3 years ago
equack
ny
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi equack!

Thank you for your inquiry.

You need to check the video format if it is supported by the phone.

Here are the video specifications supported by Samsung Sunburst™ Touchscreen Cell Phone (SGH-A697):

Codecs:

MPEG-4 SP
MPEG-4 AVC (H.264)
H.263
Windows Media (WMV7)

File Formats:

3GP /3G2
MP4
WMV

Usability:

Auto Scalable

Video Pixel Resolution (width X height)

320 X 240
176 X 144
Frames Per Second (FPS)
15
Bitrates: `150 kbps

Note: This number will be a "floating" integer and will strictly depend on the software and hardware capabilities built into each phone. It is the most important property as it determines playback quality of each supported codec.

We appreciate your time writing us here at Samsung!
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I download apps to my A697?

asked 3 years ago
sparrow
south carolina
on Samsung Sunburst™ Touchscreen Cell Phone
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Hi sparrow!

Thank you for your inquiry. The AppCenter allows you to shop for Ringtones, Games, Cool Tools/Apps, Videos, Color Graphics, Answer Tones, and access MEdia Net Home page using the built-in browser. Touch MENU ➔ AppCenter. This launches the AppCenter application.

Thank you for your continued interest in Samsung products.
answered 3 years ago
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