Thanks for reaching out to us for support.
Please follow the steps below, to transfer files between your phone and a PC.
1.Insert a formatted microSD memory card into the memory card slot, located under the battery cover
2.From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection
To configure the handset's USB setting follow the steps below:
1.From the standby screen, tap Menu
4.Press Select USB Mode
5.Press the desired USB Setting from the following:
◦Ask on Connection
◦Samsung PC Studio (select this for connection of your phone to your computer)
6.Press Save to keep the USB Mode setting
Note: The Bluetooth feature must first be disabled before initiating a USB connection with the handset. Prior to connecting the USB cable to the handset, install the latest version of the Samsung PC Studio application. This application installs the necessary USB drivers onto your PC. For a free download of PC Studio, go to http://www.samsung.com/us/support.
3.Connect the USB cable to both the handset's Power/Accessory Interface connector & the PC's USB slot
■When successfully connected, the phone will show the connected icon on the top of the display
4.If prompted, Select the PC Studio USB setting
5.From the Main Stage, click on the SGH-6897 icon, located in the top right corner
7.From the phone explorer screen double click on the Pictures folder (Internal Memory)
8.Click on the Photo file (For multiple files hold down the Ctrl key) to highlight
9.Right click then click either Copy or Cut (Ctrl C or Ctrl X)
10.Click on the Pictures (Internal Memory) drop down arrow then click on Pictures under External Memory
11.Right click in the box then click Paste (Ctrl V) to copy the Photo file(s) from the SGH-A697 (Sunburst) handset to the Memory Card
12.After the file transfer is completed it will be safe to remove the USB data cable from both the handset & PC
Note: To transfer Videos repeat the same steps above clicking on Videos instead of Pictures
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Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
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