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Customer Questions & Answers for
samsung Samsung Sunburst™ Touchscreen Cell Phone

Customer Questions & Answers:
323 Questions
 | 
343 Answers

Questions & Answers for samsung Samsung Sunburst™ Touchscreen Cell Phone

Question

How can I make longer entries in the Calendar?

The length of fields in the Calendar cuts off information when I synch with Outlook - for example, the name of a committee, or an address for a meeting away from my office. Is there a way to allow more characters in those fields?
asked 2 years, 7 months ago
mscottsail
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
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answer 1
Hi there!

Thanks for reaching out.

We recommend taking a look throughout the Android Market for an alternative calendar option that may allow you to do this: https://market.android.com/?hl=en

Samsung Technical Support
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I reset time and date? Both are wrong

Just noticed that phone shows Jan. 3, 2011 as date, and wrong time. Shut off phone and turned it back on. Phone said time was being reset, but still has wrong date and time.
asked 2 years, 7 months ago
retired45
on Samsung Sunburst™ Touchscreen Cell Phone
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answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=232475

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is the samsung A697 GPS compatible?

I would like to add a GPS app to my cell phone and would like a recommendation.
asked 2 years, 7 months ago
glenl
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
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answer 1
Hello and thanks for reaching out!

Unfortunately we are not allowed to recommend 3rd party apps. Try searching the internet for reviews and recommendations.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I accidentally WASHED my phone in the laundry. HELP

asked 2 years, 7 months ago
Chuck1953
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
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Question

why won't the sunburst read my sim card

asked 2 years, 7 months ago
bigdog4334
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Re: Samsung A-697 Cell Phone

I need to be able to program meeting dates that occur on a specific day of the week and repeat monthly/weekly etc. Can I get Samsung calendar software that will allow me to do this on my A-697 Samsung cell phone? Otherwise this phone is useless to me. Your NPS software is equiped to recognize such appointments when transferring info from the phone to the PC. How can I accomplish this appointment function capability on my A-697 phone? This is the second request on this topic.
asked 2 years, 7 months ago
Xxxxxxx0000000
Vero Beach Florida USA
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=232472

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i reset my phone?

asked 2 years, 8 months ago
missmilla318
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

Please copy + paste the following link in to your browser for more information: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=232449

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I have an A697 Samsung. How can I make an appointment on the calendar that repeats every 2nd Monday?

asked 2 years, 8 months ago
Xxxxxxx0000000
Vero Beach Florida USA
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

My bluetooth is not working

asked 2 years, 8 months ago
eyvette
on Samsung Sunburst™ Touchscreen Cell Phone
0points
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1 answer
Answers
answer 1
Hi!

Thank you for your inquiry! We appreciate your patience regarding your issue with the SGH-A697 :)

The following steps will help with with using the Bluetooth feature:

To pair the SGH-A697 (Sunburst) handset with a Bluetooth Device follow the steps below:

Place the Bluetooth device in discoverable mode
From the standby screen, press Menu
Press Settings
Press Connectivity
Press Bluetooth
Search for the Bluetooth device by pressing on Search, located in the bottom left corner
Press Yes to Activate Bluetooth and start the search
Press the desired Bluetooth Device (if not shown press the left or right arrows until displayed)
Press the Passkey "0000" then press OK
Press Pair, you will get a brief message stating connecting followed by connected

Note: The first time you try to pair with another handset, you and the owner of the other handset must enter the same PIN. Once the handsets are paired, you will not need to use the PIN again.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

what kind of video formats will the sgh-a697 play?

asked 2 years, 8 months ago
bbott68
montrose, co
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi there!

MPEG4, AMR, H.263, WMV

Samsung Technical Support Team
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to connect mobile phone to desktop PC?

Synch a697 Sunburst w/PC, Win7, via New PC Studio App. using USB data cableS20 purch via Samsung website. Can transfer contacts from PC to a697, but photo or music files won't export from PC to phone. New PC Studio home page does not show phone connected to PC while it is connected w/USB cable and usable driver. Any suggestions?
asked 2 years, 8 months ago
jafsill
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, try utilizing a different USB port. Should issues remain, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

What PC sync software will work with my phone other than New PC Studio?

Samsung New PC Studio does not work unless it is installed via an administrator account and run under the same administrator account, making it essentially useless to anyone who does not enjoy opening their computer to the entire universe without restriction. What other applications will sync my PC with my Samsung SHG-A697, without such an unbelievably absurd security risk?

Operating Systems tried: MS Windows XP Pro SP3, MS Windows XP Home SP3
asked 2 years, 8 months ago
mikeinsunnyvale
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the device with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

HOW CAN I ORDER A BATTERY COVER FOR SGH-A697

asked 2 years, 8 months ago
CMURDE
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I move an app from Games to Applications on A697 Sunburst?

asked 2 years, 8 months ago
mscottsail
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

is there a pedometer app for the samsung sunburst A697?

asked 2 years, 8 months ago
ten55
Florida
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why does my samsung mobile phone samsung sgh a697 powers up and then down?

At first it was turning off by itself. Now it will turn on but not stay on.
asked 2 years, 8 months ago
JoJo2
Hammond, LA
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your correspondence! We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/1P7mI

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

downloading sync

I dont seem to be able to download the sync file onto my computer successfully. Do you have a disk available that I can try?
asked 2 years, 8 months ago
janeen1982
on Samsung Sunburst™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Please follow the steps below, to transfer files between your phone and a PC.

1.Insert a formatted microSD memory card into the memory card slot, located under the battery cover

2.From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection

To configure the handset's USB setting follow the steps below:

1.From the standby screen, tap Menu
2.Press Settings
3.Press Connectivity
4.Press Select USB Mode
5.Press the desired USB Setting from the following:

◦Ask on Connection
◦Samsung PC Studio (select this for connection of your phone to your computer)
◦Media Player
◦Mass Storage

6.Press Save to keep the USB Mode setting

Note: The Bluetooth feature must first be disabled before initiating a USB connection with the handset. Prior to connecting the USB cable to the handset, install the latest version of the Samsung PC Studio application. This application installs the necessary USB drivers onto your PC. For a free download of PC Studio, go to http://www.samsung.com/us/support.

3.Connect the USB cable to both the handset's Power/Accessory Interface connector & the PC's USB slot

■When successfully connected, the phone will show the connected icon on the top of the display
4.If prompted, Select the PC Studio USB setting
5.From the Main Stage, click on the SGH-6897 icon, located in the top right corner
7.From the phone explorer screen double click on the Pictures folder (Internal Memory)
8.Click on the Photo file (For multiple files hold down the Ctrl key) to highlight
9.Right click then click either Copy or Cut (Ctrl C or Ctrl X)
10.Click on the Pictures (Internal Memory) drop down arrow then click on Pictures under External Memory
11.Right click in the box then click Paste (Ctrl V) to copy the Photo file(s) from the SGH-A697 (Sunburst) handset to the Memory Card
12.After the file transfer is completed it will be safe to remove the USB data cable from both the handset & PC

Note: To transfer Videos repeat the same steps above clicking on Videos instead of Pictures

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
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Question

I have a Smsung A697 cell phone. I want to know can i change the photos on the lock page saver? If so how?

asked 2 years, 8 months ago
bever
on Samsung Sunburst™ Touchscreen Cell Phone
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
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Question

Samsung Sunburst screen says DOWNLOAD in a red banner and that's it. How can this be fixed?

asked 2 years, 8 months ago
rpernal34
04096
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/Samsungsupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
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0out of 0found this answer helpful.
Question

How do I set my music as a ringtone. Set button will not let me.

asked 2 years, 8 months ago
jenn1404
on Samsung Sunburst™ Touchscreen Cell Phone
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1 answer
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answer 1
Thanks for your question!

Regarding your concern, please refer to the links below for steps on transferring MP3s to the phone and then setting them as ringtones.

Mp3s to Phone
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=232423

Set as Ringtones
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=232415

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
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