Thank you for your inquiry.
If you are going to transfer music files from the between the Samsung Strive™ Full Qwerty Cell Phone (SGH-A687) and a computer, you may do mass storage. For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then do the following:
If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.
1. Insert a microSD memory card into the memory card slot, located on the left side.
2. From the standby screen, press the right soft key for Menu.
3. Select My Stuff.
4. Highlight the On Card tab, using the left or right navigation keys.
5. Highlight Audio, Graphics or Videos, using the navigation keys.
6. Press the left soft key for Options.
7. Select More.
8. Select Memory Card Settings.
9. Select Format.
10. Press the left soft key for Yes to confirm formatting the microSD Memory Card.
11. If prompted to rename, press the left soft key for Save.
Note: Formatting the microSD memory card will delete all information saved on your memory card. We suggest backing up first your files saved on the microSD memory card.
To transfer MP3 files, using the Mass Storage option, follow the steps below:
1. Insert a formatted memory card into the memory card slot, located under the battery cover.
2. Navigate to the location of the MP3 file(s) then copy to the Windows clipboard.
3. Plug the USB cable into both the phone & the PC.
4. If the Select USB Mode box appears on the phone display, select Mass Storage.
• If the Select USB Mode box doesn't appear, change the USB setting to Mass Storage or Always Ask.
• When successfully connected, the phone will show the connected icon on the top right of the display.
A new Removable Disk box will appear on the PC's monitor, prompting "What do you want Windows to do?"
5. Double click on "Open folder to view files using Windows Explorer".
6. Paste the MP3 file(s) into the phone's Music or Tones folders, located within the Audio folder.
Note: Make sure the Bluetooth is disabled and the phone is in idle mode.
If the notification does not show up on the phone or on the computer, try to turn off you phone or connect the USB cable to another USB port on your computer.
Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We appreciate your continued interest in Samsung products.
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