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Customer Questions & Answers for
Samsung Strive™ Full Qwerty Cell Phone

Customer Questions & Answers:
1,192 Questions
 | 
1,204 Answers

Questions & Answers for samsung Samsung Strive™ Full Qwerty Cell Phone

Question

How do I install the battery?

asked 3 years, 3 months ago
KACenter
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi KACenter!

Please refer to the link provided below for the proper steps on how to install the battery on your handset.

Note: If your still having issues on how to put the battery, please go to the nearest outlet of your service provider for proper guidance and to avoid damage on the handset.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I get photos from my phone to the computer?

asked 3 years, 3 months ago
marmosteed
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi marmosteed,

Thank you for your inquiry.

The SGH-A687 (Strive) handset has the capability to transfer files directly from a computer to the handset or a memory card (residing within the handset) with a compatible USB data cable, using the USB settings. Mass Storage allows you to utilize the onboard storage capacity of the phone’s MicroSD card to store and upload files (This option allows your computer to detect the phone’s MicroSD card as a removable storage drive).

To configure the handset's USB setting, follow the steps below.

1. From the standby screen, press Menu.
2. Press Settings.
3. Press Connectivity.
4. Press Select USB Mode.
5. Press the desired USB Setting.
6. Select Mass Storage.
7. Press Save to keep the USB Mode setting.

Please check the link below for the steps on how to transfer files from the phone to the memory card.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=231456

Once the pictures are already transferred to the memory card, you can now connect the phone to the computer using mass storage. Once the phone is detected, you can now open the window to view and transfer files.

Should you need further assistance, please call our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

What does the syncing mean and what does it mean when it says 'network error'?

asked 3 years, 3 months ago
metzg3r
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi metzg3r!

Thank you for your inquiry.

Are you using the backup assistance service from your network provider?

Regarding your concern, it means that some information is being send or received from/to the Samsung Strive™ Full Qwerty Cell Phone (SGH-A687) through wireless connection. If the transferring of information is being cancelled the “network error” message will appear.

We recommend coordinating with your network provider on how you can avail this service on your phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do take off a pasword after you forgot it?

asked 3 years, 3 months ago
CountryGirl790
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please try to use the default pass code which is "00000000". If this does not work, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do I turn off the keylock function so I don't have to unlock everytime I pick up the phone

asked 3 years, 3 months ago
wobbin
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi wobbin!

Thank you for your inquiry. The SGH-A687 has a built in Auto Locking prompt concept when slide is closed. From an open position, closing the slide will trigger a prompt asking to Lock Keypad.

***Press Yes to lock. Press No to remain unlocked. If no response is provided, the handset will enter a locked state.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why do I have to turn my phone off to charge it?

Suddenly, my phone wont charge unless it is off. How do I change that?
Thank you.
asked 3 years, 3 months ago
ppoj
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ppoj!

Thank you for your inquiry. Are you using a genuine charger for your handset? Is it the charger that came with the phone? One of the reason for this would be the use of third party charger for the phone that caused an internal damage for the handset. If you are having issues with the use of a specific 3rd party application/service/accessory, we recommend contacting the manufacturer of that application/service/accessory for compatibility and support assistance.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

HOW DO I TURN OFF THE KEYPAD LOCK?

asked 3 years, 3 months ago
NENNI19
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi NENNI19!

Thank you for your inquiry.

There are no confiigurable options on the settings of the phone to disable the key guard lock on the phone. It is part of the security settings of the handset to avoid inadvertently pressing the incorrect buttons. You may however try to delay the time on when the key guard will lock, by adjusting the backlight settings on your SGH-A687. Please refer to the steps provided below for the steps.
To change the backlight setting follow the steps below:

From the standby screen, press Menu
Press Settings
Press Display
Press Light Settings
Press Backlight Time
Press the desired Backlight On setting from the following:
10 Seconds
30 Seconds
1 Minute
3 Minutes
10 Minutes
Press the desired Backlight Dim setting from the following:
5 Seconds
10 Seconds
30 Seconds
1 Minute
3 Minutes
10 Minutes
Press Save to apply the settings
Note: Lengthy backlight times will drain the battery faster.

We appreciate your continued interest in Samsung products.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How to fix "memory full"?

I have reset my phone, I have moved everything off my phone to my micro SD card. When I get a picture text it won't let me see it. Says "memory full". I hit to clean up memory and it doesn't complete. I've had the phone almost a year and it's just now been a problem. All of my texts are deleted daily. Really frustrated with this problem!
asked 3 years, 3 months ago
frustratedgrrr
Indiana
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi frutratedgrrr!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I download pictures to my Samsung Strive? And how do I upload to my PC?

Thank you
asked 3 years, 3 months ago
edandgreta
Harrison, AR
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi edandgreta!

Thank you for your inquiry. There is no option on the phone to transfer media files between the phone and the computer using USB cable. However, you can send your pictures via e-mail and then retrieve it on your computer. You can also transfer your media file to the memory card and then take out the memory card and use a USB card reader so that your computer will pull up your media files from the memory card. You can follow the steps below to transfer your media files to the memory card.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=231456

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I set up a signature for text messages on this SGH-A687 phone?

asked 3 years, 3 months ago
chevy1154
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi chevy1154!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Strive™ Full Qwerty Cell Phone (SGH-A687), there are no configurable options available to add a signature to outgoing messages. The phone does not support this feature.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do I save a picture from a text message to my phone's memory?

asked 3 years, 3 months ago
astrattan
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, the picture message you received on your phone will be automatically saved in your inbox and there ar no configurable options on your phone to save in the phone memory.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have a text message saying my Samsung activates today (4/11/11) on ATT network. How do I activate?

Also, screen says "SIMS not positioned MM#2." What does that mean?
asked 3 years, 3 months ago
snowwalker
Big Sky MT 59716
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi snowwalker!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I move my contacts from my Samsung Touch (Alltel) to my Samsung Strive when I transition to ATT this week so that I do not lose them.

asked 3 years, 3 months ago
CAS2
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi CAS2!

Thank you for your inquiry.

Although we did not receive an information with regard to the proper model of your old phone from Alltel, please try to send your contacts via bluetooth functionality. You also have the option of coordinating with alltel to load a back up of all your contacts on line, and save it to your computer. On your computer, download the New PC Studio software from our website so you can edit the contacts on the Samsung Strive via PC Studio sync. Please refer to the link below for the software.
http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A687ZPAATT&prd_mdl_name=SGH-A687

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I enter a number on my phone screen?

asked 3 years, 3 months ago
blondie555
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi blondie555!

Thank you for your inquiry.

Are you referring dialing phone numbers using the Qwerty keypad on the Samsung Strive™ Full Qwerty Cell Phone (SGH-A687)?

For you to dial numbers, press the corresponding key to dial phone numbers: pressing the
E - 1
R - 2
T - 3
D - 4
F - 5
G - 6
X - 7
C - 8
V - 9
0

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

my samsung strive is locked and i don't know the PUK code........what do i do?

asked 3 years, 3 months ago
grizgirl
helena, mt
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your service provider.

Note: If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator".

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

When I recieve a text with a picture, the picture is so little, I can barely see it. how can I enlarge my incoming pictures?

asked 3 years, 3 months ago
cscally
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cscally!

Thank you for your correspondence. You may have to contact your service provider and check with them if they can enlarge the size of the incoming picture messages. Additional charges may require on this feature.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can I load my music from my computer to the phone

asked 3 years, 3 months ago
gschauer
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gschauer!

Thank you for your inquiry.

If you are going to transfer music files from the between the Samsung Strive™ Full Qwerty Cell Phone (SGH-A687) and a computer, you may do mass storage. For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

1. Insert a microSD memory card into the memory card slot, located on the left side.
2. From the standby screen, press the right soft key for Menu.
3. Select My Stuff.
4. Highlight the On Card tab, using the left or right navigation keys.
5. Highlight Audio, Graphics or Videos, using the navigation keys.
6. Press the left soft key for Options.
7. Select More.
8. Select Memory Card Settings.
9. Select Format.
10. Press the left soft key for Yes to confirm formatting the microSD Memory Card.
11. If prompted to rename, press the left soft key for Save.

Note: Formatting the microSD memory card will delete all information saved on your memory card. We suggest backing up first your files saved on the microSD memory card.

To transfer MP3 files, using the Mass Storage option, follow the steps below:
1. Insert a formatted memory card into the memory card slot, located under the battery cover.
2. Navigate to the location of the MP3 file(s) then copy to the Windows clipboard.
3. Plug the USB cable into both the phone & the PC.
4. If the Select USB Mode box appears on the phone display, select Mass Storage.
• If the Select USB Mode box doesn't appear, change the USB setting to Mass Storage or Always Ask.
• When successfully connected, the phone will show the connected icon on the top right of the display.
A new Removable Disk box will appear on the PC's monitor, prompting "What do you want Windows to do?"
5. Double click on "Open folder to view files using Windows Explorer".
6. Paste the MP3 file(s) into the phone's Music or Tones folders, located within the Audio folder.

Note: Make sure the Bluetooth is disabled and the phone is in idle mode.

If the notification does not show up on the phone or on the computer, try to turn off you phone or connect the USB cable to another USB port on your computer.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I make an incoming picture in a text message larger and save to my pictures?

asked 3 years, 3 months ago
goldilocks
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi goldilocks!

Thank you for your inquiry.

For you to resize the image you received via MMS messaging on the SGH-A687 handset, please follow the steps below:

1. Press Menu.
2. Select Messaging.
3. Messaging Settings.
4. Select Auto Resize Image. Use this option to configure the size limits of the images added to new picture messages. Images larger than your settings are resized to meet this value. Options include: No Resize, 100 KB, 300 KB, or 600 KB.

Regarding about saving the picture received via MMS messaging, upon checking the specifications and settings on the Samsung Strive™ Full Qwerty Cell Phone (SGH-A687), there are no configurable options to save image from picture to the phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Is there USB drivers so I can connect and transfer data to and from a mac?

asked 3 years, 3 months ago
Rocklnder
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rocklnder!

Thank you for your correspondence. There is no USB driver that can be download on our website for Mac computer, the only USB driver that we can provide is for Windows base computer only. However, you can transfer your pictures and videos on the memory card and then insert the memory card to a USB card reader and then transfer it to your Mac computer. You can use the link below to transfer pictures and videos to an external memory card.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=231456

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I add my facebook contacts to my address book??

I want to know how to sync my facebook friends to my address book??
asked 3 years, 3 months ago
Desiree24
Billings MT
on Samsung Strive™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Desiree24!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Strive™ Full Qwerty Cell Phone (SGH-A687), there are no configurable options available to sync contacts on your Facebook account to the phone. The phone can only sync emails.

However, you may contact your network provider if there is a service or applications they can offer for this kind of feature.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
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