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Customer Questions & Answers for
SGH-A597

Customer Questions & Answers:
800 Questions
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821 Answers

Questions & Answers for samsung SGH-A597

Question

How do I get the chat feature on my Samsung Eternity 2 for texting?

asked 3 years, 5 months ago
KaraSneller
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi KaraSneller!

Thank you for your inquiry. For Additional features of the phone, you may have to contact your service provider which is AT&T and ask them for possible application that will work for chatting. For further assistance you may call up their Customer Care toll free number at 1-800-331-0500.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I transfer music from my laptop to my phone?

asked 3 years, 6 months ago
colesmom
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi colesmom!

Thank you for your inquiry.

In order to download music from the computer to your handset, a microSD card and USB data cable are required.
1. Using your computer, open your preferred Windows Media
Digital Rights Management (WMDRM) PC music
management client.
2. Download the selected song to your library.
3. Verify the pre-insertion of the microSD card into the
handset. For more information, refer to “Installing the
Memory Card” on page 6.
4. Use the USB adapter cable to connect the handset to the
target PC. When an active connection has been
established, a USB icon appears on the phone.
5. Touch ➔ Settings ➔ Connectivity ➔ Select USB Mode
➔ Mass Storage/Media Player. For more information, refer
to “Configuring Your Phone’s USB Settings” on page 67.
6. Once the USB connection has been established, the
handset displays “Connected” and the computer screen
then shows your device. If the detection occurs, skip to
step 8.
7. Locate the song on your computer and using your right
mouse button, click Copy.
8. Open the Removable Disk drive corresponding to the
microSD card location on the phone.
9. Open the Music folder (ex:\\Audio\Music) you wish to
upload from the handset.
10. Using your right mouse button, click Paste. This step
begins the download process.

Note: If the music file is protected, Media Player will block the playing or
synching of that file.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

can i change the alert tone when i receive a text message?

asked 3 years, 5 months ago
gdfischerfamily
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gdfischerfamily!

Thank you for your correspondence.

Regarding your concern, please follow the steps below on how you can change the alert tone for incoming text message on the SGH-A597 handset:

1. Touch Menu ➔ Settings ➔ Sound Profile ➔ Normal.
• Touch the name field and not the radio button to the right.
2. Touch drop-down menu (upper-right of the screen) and select Message.
3. Touch the Message Alert Type field, select one of the following and touch Save:
• Melody: the phone rings using the ring melody selected in the Ring tone menu.
• Vibration: the phone vibrates 3 times.
• Vibration & Melody: the phone vibrates and plays a melody simultaneously.
• Mute: the phone is silent and does not play a melody or vibrate.
4. Touch the Message Alert Tone field, touch to select a ringtone and touch Save.
5. Touch the Message Alert Repetition pull-down and select one of the following options and touch Save:
• Once: repeats the message alert once.
• Periodic: repeats the message alert periodically.
6. Drag the Alert Tone Volume slider to the volume level you desire (range is 1-7).
7. Touch the Vibration Pattern field, and then touch to select Vibration 1 - 3.
8. Touch Save to return to the Sound Profiles menu.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

internet on samsung eternity II

can i block the apps on my phone from letting me go into them because they use internet? it lets me access internet and i dont have internet on my plan
asked 3 years, 5 months ago
lexyanna
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lexyanna!

Thank you for your inquiry.

There's no configurable option for you to block any applications that uses internet on your handset. However, you may ask your service provider if it is possible to disable the internet feature of the phone as they have the settings of the phone's network feature. This is one of which is best assisted by your service provider.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i connect my phone to my computer and send a picture to it?

asked 3 years, 5 months ago
bayleear
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bayleear,

You can connect and transfer pictures from the SGH-A597 (Eternity II) phone to the computer by configuring the USB settings of the phone. To configure the USB settings, follow the steps below.

1. From Idle mode, touch ➔ Settings ➔ Connectivity ➔Select USB Mode.
2. Select one of the following USB modes:
• Ask on Connection: causes the phone to present a “Select USB Mode” pop-up when you connect to the PC. You can then choose from either: Samsung PC Studio, Media Player, or Mass Storage.
• Samsung PC Studio: sets PC Studio to launch as the default application when a USB connection is detected.
• Media Player: sets the Media Player to launch as the default application when a USB connection is detected.
• Mass Storage: allows you to utilize the onboard storage capacity of the phone’s microSD card to store and upload files. This option allows your computer to detect the phone’s microSD card as a removable storage drive.
3. Touch Save.

Once the phone has been recognized by the computer, open the folders on the phone to view and transfer the files. Should you need further assistance, please call our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How to get Eternity II to recieve picture message?

When I try to open a picture message, it says, retrieving..... then it goes to recieving failed connection refused retry? and I do retry and it says the same thing over and over! How do I open them?!
asked 3 years, 5 months ago
katierockstheworld
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi katierockstheworld,

Thank you for your correspondence.

Sending and receiving multimedia messages on the phone is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist and provide you more information about this matter.

We sincerely apologize for any inconvenience this presents. Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do you reset a Eternity 2 back to factory settings and data?

asked 3 years, 5 months ago
Matty42
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bayleear!
Thank you for your Inquiry.

To further assist you please call Samsung Customer support at this number (888-9874357) so they can help you trouble shoot this concern in a more timely manner

We appreciate your time writing us here at Samsung!
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I move pictures from sd card to phone?

asked 3 years, 5 months ago
Wiggidywizack
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Wiggidywizack!

Thank you for your inquiry.

***My Stuff Functions***

This page provides you with several functions that you can activate from virtually any page within the My Stuff directories. Most editing features are only applicable to those files/folders that are not locked.

1. Touch MENU ➔ My Stuff ➔ Manage.
2. Select a migration option by touching either Move or Copy.
• Move: takes an unlocked file/folder and moves it to a new location.
• Copy: takes the selected file/folder and duplicates it in the new location.
3. Select an unlocked entry by touching it to then place a checkmark next to the entry.
• Touch All to place a checkmark alongside all available/unlocked items.
4. Once complete, touch Move/Copy.
5. Touch Phone or Memory Card depending on where you want to copy or move the files to.
6. Select the folder to copy or move the files to. Touch New folder to create a new folder.
7. Touch Paste here/Move here to copy or move the files.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how does one set the time on the EternityII?

I just received this phone and the time is off by over 9 hours
asked 3 years, 5 months ago
fruitcake
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fruitcake!

Thank you for your inquiry.

To set the time and date on your Samsung Eternity II (SGH-A597),please follow the steps below:

1. From Idle mode, touch Menu ➔ Settings ➔ Time and Date.
2. Touch the Time Zone Updating drop-down list and select one of the following:
• Automatic: the phone automatically updates the time and date according to the current time zone using the network service.
• Prompt First: you are prompted before a time change is applied.
• Manual Only: you need to manually set the time and date according to the current time zone using the Set time menu.
3. Touch the Time Zone field and assign a new time zone by touching a corresponding area of the world map.
• Touch OK to save the new setting.
• Major cities in each zone are displayed upon selection.
• Current time zones are based upon Greenwich Mean Time.
4. Touch 12hr (12 hour) or 24hr (24 hour) from the Time Format field.
5. Touch the Time field then adjust the hour and minutes values by using either the up/down input arrows or by quickly sliding your fingertip over the numbers to scroll through their available values.
• Touch either AM or PM.
• Touch Set to complete the assignment.
6. Touch the Date Format pull-down list and select the format in which you want the date to display.
7. Touch the Date field then adjust the Month, Day, and Year values by using either the up/down input arrows or by quickly sliding your fingertip over the numbers to scroll through their available values.
• Touch Set to complete the assignment.
8. Touch Save to store all the new Time and Date settings.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do you install sd card

asked 3 years, 6 months ago
kingme72
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kingme72!

Thank you for your inquiry.

The SGH-A597 handset supports the use of a memory card (microSD™) for data storage of such things as data, music, pictures, and video files. This type of memory card is designed for use with this mobile phone and other devices.

For you to install microSD memory card into the phone, please follow the steps below:
1. Open the back cover, and then remove the battery.
2. Push the microSD card into the slot until it clicks. Make sure the microSD’s gold contact pins face downward and the card is fully inserted.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

My voice comes across to everyone that I call as very loud, how do I turn the volume of my voice down on my phone

asked 3 years, 5 months ago
weldman
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi weldman!

Thank you for your inquiry.

Upon checking the specifications and settings on the microphone during on call on the SGH-A597 handset, there are no configurable options to adjust the microphone volume.

Regarding your concern, we recommend having a soft reset on your handset. Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

CODE

Why I cant put the freaken code on the web site!!!!!! I did 20 time aready and says > invalid serial number ....
asked 3 years, 5 months ago
kinta
moorhhead
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kinta,

Thank you for your inquiry. We are sorry for the problems you have experienced while attempting to register online. We will have someone check into this issue. The model numbers should populate once the IMEI or ESN number has been entered, we suggest trying the first one that populates, if the first fails try the next one down until one is accepted. You can also try using a different browser (Internet Explorer, Firefox, etc.) to see if it will allow you to register.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer a new FAQ/ARS System (Automated Response System) at http://www.samsungtelecom.com/support It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I change the Speed dials to different people?

asked 3 years, 5 months ago
Becca90
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Becca90!

Thank you for your inquiry.

To delete, add, or replace speed dial on your Samsung Eternity II (SGH-A597), please follow the steps below:

1. Touch Menu ➔ Address Book ➔ Address Book Settings ➔ Speed Dial.
2. The Speed Dial screen displays showing the numbers 1 through 9. The number 1 is reserved for Voice Mail.
3. Touch an unused number and the Contacts screen displays.
4. Select a contact to assign to the number. You can also tap on the search box and enter the first few letters of the name you are searching for.
5. Follow the on-screen instructions to replace, add, or delete an entry.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I set up my voicemail

I have looked through manual and on CD and cannot find anywhere the instructions for setting up my voicemail.
asked 3 years, 5 months ago
linney
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi linney!

Thank you for your correspondence. Regarding with the voicemail settings, you may have to contact your service provider which is AT&T; voicemail is controlled by their system network. You may call up their Customer Care toll free number at 1-800-331-0500.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

What is the PUK Code?

asked 3 years, 6 months ago
QUDL
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi QUDL!

Thank you for your inquiry.

A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your Service Provider to unlock your SIM card.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can I manually reset the Eternity II? Customer has phone lock and doesn't know the password.

asked 3 years, 5 months ago
gungadin
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gungadin!

Thank you for contacting Samsung. Regarding with the lock codes of the phone, you may try the 4 zeros "0000" or 8 zeros "00000000" as a default password of the phone. If this code doesn’t work on the phone, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We do appreciate hearing from our customers, as their comments are vital for us to continue improving our business.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how to change my ringtone on my eternity II

asked 3 years, 6 months ago
sugi
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sugi!

Thank you for your inquiry.

If you want to change the ringtone on the Samsung Eternity II, you will have to configure the sound profile on the handset. Please refer to the steps provided below for guidance.
The Sound Profile menu allows you to specify how you are informed of incoming calls and messages as well as other notification sounds your phone can make.
The steps for modifying the Normal sound profile are described in detail. You can apply these steps to modify the other sound profiles: Silent, Driving and Outdoor.
Selecting a Sound Profile
1. Touch ➔ Settings ➔ Sound Profile.
2. Touch the radio button next to the profile name. The
selected profile activates. Choices include:
• Normal: default sound profile where the incoming Alert
Type is set to melody. You can modify Normal settings for
Call, Message and Phone.
• Silent: allows you to select mute or vibrate alerts that
stop the phone from making noise, in a theater for
example. You can modify Silent settings for Call and
Message. Since the phone is silent, there are no Phone
settings to adjust.
• Driving: allows you to select alerts that you can hear
easily while driving. You can modify Driving settings for
Call, Message and Phone.
• Outdoor: allows you to select alerts that you can hear in
outdoor conditions by adjusting the volume, vibration
and the tones. You can modify Driving settings for Call,
Message and Phone.

The following procedures describe the steps for modifying the
Call, Message and Phone settings for a sound profile.

1. Touch ➔ Settings ➔ Sound Profile ➔ Normal.
• Touch the name field and not the radio button to the right.
2. Touch drop-down menu (upper-right of the screen) and
select Call.
3. Select the Call Alert Type field and select one of the
following and touch Save:
• Melody: the phone rings using the ring melody selected in the Ring
tone menu.
• Vibration then Melody: the phone vibrates and then starts ringing.
• Vibration & Melody: the phone vibrates and plays a melody
simultaneously.
4. Touch the Voice Call Ringtone field, touch to select a
ringtone and touch Save.
5. Drag the Ringtone Volume slider to the volume level you
desire (range is 1-7).
6. Touch the Vibration Pattern field, then touch to select
Vibration 1 - 5.
7. Touch Save to return to the Sound Profiles menu.
Editing the Message Profile
1. Touch ➔ Settings ➔ Sound Profile ➔ Normal.
• Touch the name field and not the radio button to the right.
2. Touch drop-down menu (upper-right of the screen) and
select Message.
3. Touch the Message Alert Type field, select one of the
following and touch Save:
• Melody: the phone rings using the ring melody selected in the Ring
tone menu.
• Vibration: the phone vibrates 3 times.
• Vibration & Melody: the phone vibrates and plays a melody
simultaneously.
• Mute: the phone is silent and does not play a melody or vibrate.
4. Touch the Message Alert Tone field, touch to select a
ringtone and touch Save.
5. Touch the Message Alert Repetition pull-down and select
one of the following options and touch Save:
• Once: repeats the message alert once.
• Periodic: repeats the message alert periodically.
6. Drag the Alert Tone Volume slider to the volume level you
desire (range is 1-7).
7. Touch the Vibration Pattern field, then touch to select
Vibration 1 - 3.
8. Touch Save to return to the Sound Profiles menu.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I set the music on my phone as my ringtone?

asked 3 years, 6 months ago
babiigurl2486
manchester, nh
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi babiigurl2486,

Thank you for your inquiry. Regarding your concern, you may use the listed steps to set music ringtone on your phone.

Selecting a Sound Profile
1. Touch > Settings > Sound Profile.
2. Touch the radio button next to the profile name. The selected profile activates. Choices include:
• Normal/Silent/ Driving/ Outdoor

The following procedures describe the steps for modifying the Call, Message and Phone settings for the sound profile.
Editing the Call Profile
1. Touch > Settings > Sound Profile > Normal/Silent/ Driving/ Outdoor
• Touch the name field and not the radio button to the right.
2. Touch drop-down menu (upper-right of the screen) and select Call.
3. Select the Call Alert Type field and select one of the following and touch Save:
• Melody: the phone rings using the ring melody selected in the Ringtone menu.
• Vibration then Melody: the phone vibrates and then starts ringing.
• Vibration & Melody: the phone vibrates and plays a melody simultaneously.
4. Touch the Voice Call Ringtone field, touch to select a ringtone and touch Save.
5. Drag the Ringtone Volume slider to the volume level you desire (range is 1-7).
6. Touch the Vibration Pattern field, then touch to select Vibration 1 - 5.
7. Touch Save to return to the Sound Profiles menu.

Note: Audio files smaller than 300 KB are treated as ringtones, whereas audio files larger than 300 KB are stored in the Music Folder. To listen to music smaller than 300 KB, go to Menu ➔ My Stuff > Audio > Music. You can not assign an MP3 file larger than 300 KB as a ringtone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What kind of phone do i have?

asked 3 years, 6 months ago
bettylou65
belcourt
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bettylou65,

Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is it possible to change my address book so last names do not appear first?

If I have entered a name: John Doe, I would like it to show up by first name instead of Doe, John.
asked 3 years, 6 months ago
Tahoe19
Montana
on SGH-A597
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Tahoe19!

Thank you for your inquiry. There's no configurable option for you to change the Address Book entry display on your Samsung SGH-A597. It is default on the handset and it's software limitation.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
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