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Customer Questions & Answers for
samsung SGH-A597

Customer Questions & Answers:
800 Questions
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821 Answers

Questions & Answers for samsung SGH-A597

Question

How to set up voicemailbox?

asked 3 years ago
Ladybelle
on SGH-A597
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answer 1
Hi Ladybelle!
Thank you for your inquiry.

Regarding your concern please coordinate with your Service Provider for further assistance.

We appreciate your continued interest in Samsung products.
answered 3 years ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do organize contacts by first name on a Samsung Eternity II Touchscreen Smartphone?

asked 3 years ago
ColoradoGirl
on SGH-A597
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answer 1
Hi ColoradoGirl!

Thank you for your inquiry.

Regarding your concern, there are configurable options to sort the contacts on the address book of Samsung Eternity II Touchscreen Smartphone (SGH-A597).

However, if contacts are saved on the phone memory, we can edit the contact’s display name by first name. Please follow the steps below on how you can edit the contact’s display by first name:

1. In Idle mode, touch Menu➔ Address Book ➔ Contacts.
2. Select the desired contact to edit.
3. Within the open Contact Screen, touch Edit.
4. Select Display Name, and then select the First Name + Last Name.
5. Touch Save.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
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Question

How do you access voice mail

asked 3 years ago
chasev
hobbs NM
on SGH-A597
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answer 1
Hi there!

Thank you for your inquiry.

1. In Idle mode, press the key pad , then touch and hold 1.
2. When connected, follow the voice prompts from the voice
mail center.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do i put the pictures I take from my phone onto my computer?

asked 3 years ago
indecisive29
Riverhead New York
on SGH-A597
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answer 1
Hi indecisive29!

Thank you for your correspondence. You may have to download the Samsung New PC Studio software and the USB driver to sync your phone to the computer. You can use the link below to download the software and install it on your computer.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A597ZBAATT&prd_mdl_name=SGH-A597

Once the software is installed to your computer, you can follow the easy steps to sync your phone.

We thank you for your patronage of Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

When setting up my voice mail I put in a wrong number. How do I change the number so I can continue to set up my voice mail? I have Eternity II.

asked 3 years ago
dpt1215
colorado
on SGH-A597
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answer 1
Hi there!

Thank you for your correspondence. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist and provide you more information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years ago
Samsung8
Samsung8
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Question

How do I create a signature for my Text messages on the Samsung Eternity 2!

asked 3 years ago
MontanaGrizzly
on SGH-A597
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answer 1
Hi MontanaGrizzly!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Eternity II (SGH-A597), there are no configurable options available to put a signature on outgoing messages. The phone does not support this feature.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I transfer my phone numbers?

asked 3 years ago
Raap
on SGH-A597
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answer 1
Hi Raap!

Thank you for your inquiry.

Are you referring transferring contacts saved on the SGH-A597 handset to the computer?

For you to connect the SGH-A597 handset to the computer and transfer contacts, it would require you to have the memory card inside the phone and a compatible data cable. You also need to download on your computer the driver for the SGH-A597 handset, which is the Samsung New PC Studio.

For you to download the Samsung New PC Studio on your computer:
1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A597ZBAATT&prd_mdl_name=SGH-A597

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

For you to connect the SGH-A597 handset to the computer and transfer music files, please follow the steps below:
1. From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection.

Menu > Settings > Connectivity > Select USB Mode > Ask on Connection or Samsung PC Studio > Save

2. Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot.
• When successfully connected, the phone will show the connected icon on the top of the display
3. If prompted, select the PC Studio USB setting.
4. The New Samsung PC Studio program will automatically appear on the PC.
5. Click on the SGH-A597 icon, located in the upper right corner, to open a box showing the handset's internal memory.
6. Using Communicator application, transfer contacts from the phone to the computer with the use of outlook.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

When I answer my calls the person on the other end can not hear my voice so I have to put my phone on speaker to be able to hear my voice

asked 3 years ago
Anonymous
lubbock texas
on SGH-A597
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answer 1
Hi there!

Thank you for your inquiry.

You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

We sincerely apologize for any inconvenience this presents.
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I change the battery?? looked all over and am not finding it.

Have went through the cd and am new to this and have probably skipped it somewhere -
asked 3 years ago
saraemery74
on SGH-A597
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1 answer
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answer 1
Hi saraemery74!
Thank you for your inquiry.

Insert the battery into the opening on the back of the
phone, making sure the contacts align
Gently press down to secure the battery
Place the battery cover onto the back of the phone and
press down
Press down on the bottom of the phone (2) until you hear a
light click.

We appreciate your continued interest in Samsung products.
answered 3 years ago
samsung6
0points
0out of 0found this answer helpful.
Question

how do you change the ringtone for the message

asked 3 years ago
brionna
on SGH-A597
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1 answer
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answer 1
Hi brionna!

Thank you for your inquiry.

I have here the steps on how to change the message ringtone on your Samsung Eternity II (SGH-A597). Please follow the steps below:

1. Touch MENU > Settings > Sound Profile > Normal.
• Touch the name field and not the radio button to the right.
2. Touch drop-down menu (upper-right of the screen) and select Message.
3. Touch the Message Alert Type field, select one of the following and touch Save:
• Melody: the phone rings using the ring melody selected in the Ring tone menu.
• Vibration: the phone vibrates 3 times.
• Vibration & Melody: the phone vibrates and plays a melody simultaneously.
• Mute: the phone is silent and does not play a melody or vibrate.
4. Touch the Message Alert Tone field, touch to select a ringtone and touch Save.
5. Touch the Message Alert Repetition pull-down and select one of the following options and touch Save:
• Once: repeats the message alert once.
• Periodic: repeats the message alert periodically.
6. Drag the Alert Tone Volume slider to the volume level you desire (range is 1-7).
7. Touch the Vibration Pattern field, then touch to select Vibration 1 - 3.
8. Touch Save to return to the Sound Profiles menu.

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i add music to my phone from my computer

please respond Quickly!!
asked 3 years ago
DJmoney37
on SGH-A597
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answer 1
Hi DJmoney37!

Thank you for your inquiry.

If you want to tranfer media files from the phone to the computer or vice versa, please refer to steps and processes below.
Configure the phones USB settings.
From Idle mode, touch ➔ Settings ➔ Connectivity ➔
Select USB Mode.
2. Select one of the following USB modes:
• Ask on Connection: causes the phone to present a “Select USB
Mode” pop-up when you connect to the PC. You can then choose
from either: Samsung PC Studio, Media Player, or Mass Storage.
• Samsung PC Studio: sets PC Studio to launch as the default
application when a USB connection is detected.
• Media Player: sets the Media Player to launch as the default
application when a USB connection is detected.
• Mass Storage: allows you to utilize the onboard storage capacity of
the phone’s microSD card to store and upload files. This option
allows your computer to detect the phone’s microSD card as a
removable storage drive.
3. Touch save.

If you would like to use the Samsung PC Studio, please refer to the link provided for the software.
http://www.samsung.com/us/support/downloads/SEG-A597ZBAATT

Note: If the computer will not recognize the phone, please try the following tips:
> Try using a different USB port
> Restart the PC and soft reset the phone
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Why don't my photos have a "set as" option for wallpaper, caller id, etc.?

asked 3 years ago
mmz1234
on SGH-A597
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answer 1
Hi mmz1234!

Thank you for your inquiry.

Please refer to the steps provided below if you want to use your photos as a wallpaper.

1. From Idle mode, touch ➔ Settings ➔ Display and
Light ➔ Wallpaper.
2. Drag an on-screen image to the left or right to view either
the next or previously available images (located in your
Pictures folder) for the wallpaper selection.
3. Touch one of the following options:
• Set: assigns the current image as the new wallpaper image that
appears when the Main screen.
• Pictures: allows you to choose a photo from Pictures folder, that
are displayed in a thumbnail view.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I set up my voice mail?

I have a Samsung Eternity II just received during the switchover from Alltel to AT&T. I have not been able to find any place to set up my voice mail account.
asked 3 years ago
sdsam
delmont, sd
on SGH-A597
0points
0out of 0found this question helpful.
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answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, since voicemail is a network dependent feature, we advise you to call your Service Provider for configurations of your voicemail settings.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What is the correct/default PUK code to unlock my phone?

I accidentally hit something on the phone and it locked up. The phone code is there and I have the correct one but the PUK code won't register/isn't the right one.
asked 3 years ago
Byndi
on SGH-A597
0points
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answer 1
Hi Byndi!

Thank you for your correspondence. The phone will ask for PUK code if you entered several times of incorrect PIN code on the phone. Regarding with this issue you may contact your service provider for getting the correct PUK code of the phone.

We thank you for your patronage of Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why can I not type to text regularly? I have to hit about 4 mm above where it should be to get the correct letter.

I had the Eternity I and loved it and never had a single problem with it. I have told everyone I know how much I loved it. Now that I have the II, I have been having trouble. It seems to have a mind of its own. It will send messages when I am in the middle of typing them. The keypad on the screen is messed up. I have to hit way above the letter and it only sometimes works. I am having trouble accessing all I need from the menu as well. I am very disappointed with this phone. After all the good I spoke about the first one, I am upset with this one.
asked 3 years ago
Jenndhopper
Lufkin, TX
on SGH-A597
0points
0out of 0found this question helpful.
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Answers
answer 1
Hi Jenndhopper!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I sync with my desktop outlook--only calendar & tasks; not email? Do I need Windows Mobile? I don't want to have a data plan.

asked 3 years ago
Nombrecorto
Bayfield CO
on SGH-A597
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nombrecorto!

Thank you for your inquiry.

There are no configurable options on the settings of the phone to sync to an outlook calendar or tasks.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do i setup me voicemail?

asked 3 years ago
Peachesg
on SGH-A597
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Peachesg!

Thank you for your inquiry.

Regarding your concern, for you to setup voicemail service on the SGH-A597 handset, we recommend coordinating with your network provider as they can assist properly on how you can setup this feature and activate this service on the phone.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How to save a picture that was texted to you in my pictures and then post to facebook

asked 3 years ago
donnak
work
on SGH-A597
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi donnak,

Thank you for your inquiry.

The picture messages you receive on your SGH-A597 (Eternity II) phone stays in the Inbox. There are no options to save it in a different folder. Also, there are no options to post it on Facebook.

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do I retrieve ringtones from old samsung phone

asked 3 years ago
lmerch
on SGH-A597
0points
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Answers
answer 1
Hi lmerch,

Thank you for your inquiry.

Would you like to retrieve the ringtones from your old phone and transfer them to a new phone? We did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How can I change the time stamp on my phone?

The time stamp of messages are an hour behind.
asked 3 years ago
goldenlion365
on SGH-A597
0points
0out of 0found this question helpful.
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Answers
answer 1
Hi goldenlion365!

Thank you for your inquiry.

Text Messaging Service is a network dependent feature and the time stamp will appear on the phone as it is received from the network. Please contact your service provider for assistance in your text messaging service.

We appreciate your time writing us here at Samsung!
answered 2 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
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