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Customer Questions & Answers for
samsung SGH-A597

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821 Answers

Questions & Answers for samsung SGH-A597

Question

my contacts are in the phone but I cant see all of them

my contacts are in the phone but I cant see all of them
asked 3 years, 3 months ago
82firemt
on SGH-A597
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answer 1
Hi there!

Thank you for your inquiry.

You may view your contacts by going to the Address Book Settings. From the Menu, select Address Book -> Address Book Settings -> View Contacts From. Some of your contacts could have saved either on the phone or SIM memory. In this case you can manage your ddres Book entries. You can copy, delete, and view the memory status for the Phone and SIM entries on your phone.

Copying an Entry to the SIM card
1. In Idle mode, touch -> Address Book -> SIM Management -> Copy Contacts to SIM. The phone then displays a list of your current contacts.
2. Place a checkmark adjacent to those entries you wish to have copied to the SIM card.
-Repeat this step for all individual entries you wish copied to the SIM or touch All to place a checkmark alongside all entries.
3. Touch Copy. The selected numbers are copied to the SIM card.
4. Press the end call button to return to Idle mode.
Copying an Entry to the Phone
1. In Idle mode, touch -> Address Book -> SIM Management -> Copy Contacts from SIM. The phone then displays a list of your current contacts held on the SIM card.
-If the entry’s associated Group graphic has a SIM location icon on it, then the entry exists on the SIM card. This is the type you can duplicate.
-If the entry’s associated Group image does not have a SIM location icon, then this entry currently exists on the phone.
2. Place a checkmark adjacent to those entries you wish to have copied from the SIM card to the Phone.
-Repeat this step for all individual entries you wish copied to the
Phone or touch All to place a checkmark alongside all entries.
3. Touch Copy.
4. When you are finished, press the end call button to return to Idle mode.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
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Question

Can you have scrolling chat instead of just single msg at a time, so you can see what has already been said?

asked 3 years, 3 months ago
jdwrgw
on SGH-A597
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answer 1
Hi jdwrgw!

Thank you for your inquiry. There is no setting on the phone to have threaded messages. However, you can check on your service provider for possible download application that can change the messages in threaded.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
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Question

how do i zoom on the camera?

asked 3 years, 7 months ago
kelliblac
on SGH-A597
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answer 1
Hi there.

You can use the volume up and down keys to zoom in and out when viewing a picture after you have taken it. You can magnify
the picture up to x2.0.

Note: The zoom feature is not available when the camera resolution is set to 2M.

Sincerely,
Technical Support
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
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Question

what is the PUK code?

I locked myself out my phone and dont know what the code is please help me.
asked 2 years, 10 months ago
katelyn14
on SGH-A597
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answer 1
Hello-

Thank you for the inquiry. This subject is best addressed by calling Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport12
0points
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Question

how do you answer a phone call?

asked 3 years, 3 months ago
rtoy
on SGH-A597
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answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, you may use the inforamtion below on how to answer calls using your phone.

When a call is received, the phone rings and displays the caller’s phone number or name if stored in the Address Book. At the incoming call screen, touch and slide Accept to the right to answer the call or touch and slide Reject to the right to reject the call and send it to your voicemail.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
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Question

my phone seems to be locked up. Is there a way to shut it off and reset or reboot it?

eternity II phone
asked 2 years, 10 months ago
whatnamehasntbeenused
rapid city, SD
on SGH-A597
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answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
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Question

how to set up voice mail

asked 3 years, 3 months ago
handball
on SGH-A597
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answer 1
Hi handball!
Thank you for your inquiry.

Regarding your cocnern please coordintae with your Service Provider for further assistance so they can hlep you set-up voicemail feature on your device

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
samsung6
0points
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Question

how do you use the speed dial?

asked 3 years, 3 months ago
windowbox
new mexico
on SGH-A597
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answer 1
Hi windowbox!

Thank you for your inquiry.

For you to use the speed dial feature on the SGH-A597 handset, please follow the steps below:

1. Touch Menu ➔ Address Book ➔ Address Book Settings ➔ Speed Dial.
2. The Speed Dial screen displays showing the numbers 1 through 9. The number 1 is reserved for Voice Mail.
3. Touch an unused number and the Contacts screen displays.
4. Select a contact to assign to the number. You can also tap on the search box and enter the first few letters of the name you are searching for.
5. Follow the on-screen instructions to replace, add, or delete an entry.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I finf out what my bluetooth passkey is to connect to other phones?

asked 3 years, 3 months ago
MrSprout
Chicago
on SGH-A597
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answer 1
Hi MrSprout!

Thank you for your inquiry.

The default code for the bluetooth functionality of your handset is 0000.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

On the Eternity 2 phone, can you change the message alert tone?

asked 3 years, 7 months ago
stunna
on SGH-A597
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answer 1
Thank you for your inquiry.

Yes there is a way for us to change the message alert tone on your phone. Please be guided by the steps below.

SOUND SETTINGS

>While in standby mode, press on Menu
>Select Settings
>Select Sound Profile
>Press on one of the following audio Sound Profiles:
Normal
Driving
Outdoor
>From the Phone screen (Use the drop down arrow in the top right corner):
>Press on the notification/message tone drop down arrow
>then you can either choose from the default ringtones pre-loaded on the phone, or a mp3 file that is composed only of 300Kb
>Set the Phone Sound Volume, using the horizontal bar
>Press on Save to keep the Normal, Driving or Outdoor Sound Profile settings

Note: You can also purchase ringtones from your service provider under My Stuff. Ask assistance from your service provider with regard to purchasing a ringtone.
answered 3 years, 7 months ago
SamsungSupport11
0points
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Question

How do I silence the email alert but still get a notification?

I have the Eternity II phone. When I turn off the alert then I do not get notified that I have a new email. But I can't seem to find anywhere in the phone to silence the alert. I don't even want it to vibrate. Is this possible with this phone?
asked 3 years, 3 months ago
sym05ball
on SGH-A597
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answer 1
Hi sym05ball!

Thank you for your inquiry.

For you to disable the email alert tone without disabling the notification on the Samsung Eternity II Touchscreen Smartphone (SGH-A597), please follow the steps below

1. Touch Menu ➔ Settings ➔ Sound Profile ➔ Normal, Outdoor or Driving.
• Touch the name field and not the radio button to the right.
2. Touch drop-down menu (upper-right of the screen) and select Message.
3. Touch the Message Alert Type field, select Mute and touch Save:
4. Touch the Message Alert Tone field, touch to select a ringtone and touch Save.
5. Touch the Message Alert Repetition pull-down and select one of the following options and touch Save:
• Once: repeats the message alert once.
• Periodic: repeats the message alert periodically.
6. Drag the Alert Tone Volume slider to the volume level you desire (range is 1-7).
7. Touch the Vibration Pattern field, and then touch to select Vibration 1 - 3.
8. Touch Save to return to the Sound Profiles menu.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
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Question

How do you change the tone assigned to text messages on the Eternity II?

asked 3 years, 3 months ago
BlondyTucker
on SGH-A597
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answer 1
Hi BlondyTucker,

Thank you for your inquiry.

The Sound Profile menu allows you to specify how you are informed of incoming calls and messages as well as other notification sounds your phone can make. The steps for modifying text message alerts for the Normal sound profile are described in detail. You can apply these steps to modify the other sound profiles: Silent, Driving and Outdoor.

1. Touch Menu ➔ Settings ➔ Sound Profile ➔ Normal.
-Touch the name field and not the radio button to the right.
2. Touch drop-down menu (upper-right of the screen) and select Message.
3. Touch the Message Alert Type field, select one of the following and touch Save.
-Melody: the phone rings using the ring melody selected in the Ring tone menu.
-Vibration: the phone vibrates 3 times.
-Vibration & Melody: the phone vibrates and plays a melody simultaneously.
-Mute: the phone is silent and does not play a melody or vibrate.
4. Touch the Message Alert Tone field, touch to select a ringtone and touch Save.
5. Touch the Message Alert Repetition pull-down and select one of the following options and touch Save.
-Once: repeats the message alert once.
-Periodic: repeats the message alert periodically.
6. Drag the Alert Tone Volume slider to the volume level you desire (range is 1-7).
7. Touch the Vibration Pattern field, then touch to select Vibration 1 - 3.
8. Touch Save to return to the Sound Profiles menu.

We thank you for your patronage of Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
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Question

How do I upload photos from my phone to my computer?

asked 2 years, 10 months ago
thdqca
on SGH-A597
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answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
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0out of 0found this answer helpful.
Question

how do you answer an incoming phone call?

asked 3 years, 7 months ago
purplefeather
on SGH-A597
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answer 1
CLICK ANSWER ON THE KEYPAD BOTTOM LEFT BUTTON UNDER SCREEN
answered 3 years, 7 months ago
DSF83
LEWISVILLE, TEXAS
0points
0out of 0found this answer helpful.
Question

can you have a signature on the text messaging?

eternity 2
asked 3 years, 3 months ago
mirz
on SGH-A597
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answer 1
Hi mirz!

Thank you for your inquiry.

No, there are no configurable options available to add a signature to outgoing messages on the handset.

Thank you for choosing

Samsung!
answered 3 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How can I change the time stamp on my phone?

The time stamp of messages are an hour behind.
asked 3 years, 3 months ago
goldenlion365
on SGH-A597
0points
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answer 1
Hi goldenlion365!

Thank you for your inquiry.

Text Messaging Service is a network dependent feature and the time stamp will appear on the phone as it is received from the network. Please contact your service provider for assistance in your text messaging service.

We appreciate your time writing us here at Samsung!
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

files

Dear Sir,

How do do I transfer my old contacts and calendar files
from my Palm Centro to my new Samsung Flight II device.
asked 2 years, 9 months ago
tobyroo
home
on SGH-A597
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0out of 0found this question helpful.
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Answers
answer 1
Hi there,

Please consult this link: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=325581

Samsung
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do you access your messaging inbox while in a call on the samsung eternity 2?

asked 2 years, 9 months ago
brie998
on SGH-A597
0points
0out of 0found this question helpful.
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Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why can't i recieve my text massages ?

asked 3 years, 3 months ago
Deshaun
on SGH-A597
0points
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Answers
answer 1
Hi Deshaun!

Thank you for your inquiry.

Do you have enough credits on the phone? Are you getting enough signal in your location? If you do, please check the message center number with your service provider if it is correct to successfully send text messages.

We appreciate your time writing us here at Samsung!
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can I rearrange the icons on my menu?

I don't have a data plan and don't use many of my phone features. I would like to rearrange the menu icons so the ones I use the most often are on the first screen.
asked 3 years, 3 months ago
salidagal
on SGH-A597
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answer 1
Press and hold icon, it should vibrate, letting you know you can now move it from screen to screen. Swipe your finger all the way to the left or right, holding it there until screen switches, postition the icon as you want it and let go, if you have enough room it should stay there. If you want to remove an icon from your screen do the same as mentioned before, except swipe down where there should be a trashcan. Dont worry, the icon will still be available on your phone should you decide to use it later. To add an icon, press and hold on an empty space on your screen, it should vibrate and a menu will come up, select what you want to add and position as you like.

Hope that helped :]
answered 3 years, 2 months ago
Kat2012
OK
0points
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