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Customer Questions & Answers for
samsung SGH-A187

Customer Questions & Answers:
321 Questions
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330 Answers

Questions & Answers for samsung SGH-A187

Question

I cannot set up voicemail. Voicemail does not pick up.

asked 3 years, 7 months ago
pgeorge
on SGH-A187
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Thank you for your inquiry. You may try to do a soft reset. Turning off the phone for at least 5 seconds and turn it on again. After that, try to set up again your voicemail by pressing and hold the number 1 key on the keypad of your handset. You may also ask your current service provider for all the settings of voicemail on your Samsung phone.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
answer 2
Hi!

Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as those outlined below, would be best addressed by contacting your service provider.

> Configuring your Voicemail for the first time
> Desire to change the greeting
> Unsure of the password
> Wish to change the password
> Would like to know how to access your voicemail from another phone

Thanks for writing us here at Samsung!
Technical Support Team
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I am not able to view vcf file (Send All contacts) sent from other mobile to my Samsung SGH-A187 via bluetooth. Please guide

I have transferred address book from my previous mobile to Samsung mobile using bluetooth. I got the message as file received. But I am not able to see the address book updated, nor I am able to locate that file.
1. What can be the reason. ?
2. In which folder are the files received by Bluetooth stored and how can we view them.
Your kind support is requested.
asked 3 years, 6 months ago
NitinD
California
on SGH-A187
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
This phone doesn't handle "all contacts" the way some phones do. You probably have a singe file which, if you opened it in a text editor, would be a list of all the contacts. This phone stores, exports, imports each contact separately.
If you still have the other phone, you can export each contact separately and import them into your Samsung. If not, you can edit the file though it will take some time.
Good luck with it and have fun.
answered 3 years, 3 months ago
pricetech
0points
0out of 0found this answer helpful.
answer 2
Hi NitinD!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I download pictures from phone to my computer via USB?

asked 3 years, 5 months ago
pjbwalstib
Tallahassee
on SGH-A187
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
You have to save the pictures, videos, etc to the memory card. then plug in USB cable and connect as Mass Storage. then copy/ move files via Windows just like a USB flash drive
answered 1 year, 10 months ago
baillif
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry. Your Samsung SGH-A187 doesn't have the capability to transfer pictures or media files using a data cable. However, I have here the link on how you can send pictures through MMS or Multimedia Messaging Service. If you wish to continue, please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=339665

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
1out of 2found this answer helpful.
Question

Russian Language Support

Does A187 have cyrillic characters, or can it be added? Thank you.
asked 3 years, 7 months ago
Buran
Pittsburgh, PA
on SGH-A187
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Thank you for your inquiry.

Apparently, there is not an option to load a specific language pack to existing models. The phones are manufactured to the language specifications of the region in which they intended to be used. Some phones have English and Spanish capabilities and some have English, Spanish and French.

However, once released, the phones do not have an option to add a language pack or alter the platform to include other languages. We are sorry for any inconvenience this may cause.
answered 3 years, 7 months ago
Samsung4
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

Apparently, there is not an option to load a specific language pack to existing models. The phones are manufactured to the language specifications of the region in which they intended to be used. Some phones have English and Spanish capabilities and some have English, Spanish and French.

However, once released, the phones do not have an option to add a language pack or alter the platform to include other languages.

We are sorry for any inconvenience this may cause.
answered 3 years, 7 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I download my pictures to my PC?

I have an USB cord for it. Do I need a driver?
asked 2 years, 10 months ago
Lgraniel
on SGH-A187
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Save pictures, videos, files, etc to memory stick, connect phone to computer via USB cable (connect as Mass Storage) and then transfer via Windows just like a USB flash drive
answered 1 year, 10 months ago
baillif
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, if you are going to transfer pictures, you may do mass storage so you could transfer them to the computer. For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a data cable that is part of your standard box contents.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card:
1. Insert a microSD memory card into the memory card slot, located under the battery cover.
2. From the standby screen, press the right soft key for Menu.
3. Select My Stuff.
4. Select Memory Card.
5. Press the Left Soft key for Options.
6. Select Memory Card Settings.
7. Choose Format Memory card.

Note: This action will erase the SD card in the phone. You will lose all data on the card.

To copy pictures from your phone to microSD memory card:
1. From the standby screen, press the right soft key for Menu.
2. Select My Stuff.
3. Select Pictures, and then My Photos.
4. Highlight the Pictures folder, using the navigation keys, and then press the AT&T logo key to view the contents.
5. Highlight the desired Photo, using the navigation keys.
6. Press the left soft key for Options.
7. Select either Move or Copy.
8. Select either Selected or Multiple.
For Multiple Images, highlight each Photo, using the navigation keys.
Press the AT&T logo key to check each Photo’s box.
Press the left soft key for either Move or Copy.
9. Highlight Memory Card, using the navigation keys, and then press the left soft key for Select.
10. Highlight the Pictures folder, using the navigation keys.
11. Press the left soft key for Options.
12. Select Open.
13. Press the left soft key for Options.
14. Select Paste or Move Here to Move or Copy the Photo(s) to the microSD memory card.

To transfer pictures saved on the microSD memory card to your computer:
1. Remove the microSD memory card from the memory card slot.
2. Insert the microSD memory card into the memory card adaptor.
3. Insert the memory card adaptor into the memory card reader.
4. Insert the memory card reader into the USB slot on the PC.
5. Navigate to the Photo location, inside the my_pix folder, using Windows Explorer.
6. Drag and drop or copy & paste the Photo or Video into the desired destination on the PC.
Note: To transfer pictures or videos from a PC simply paste them into the my_pix folder on the memory card.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I set up a group in the address book of my a187 cell phone?

asked 3 years, 4 months ago
sandybear03
on SGH-A187
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hi sandybear03!

Thank you for your inquiry.

To assign a Contact to a group on the SGH-A187 handset, please follow the steps below:

1. While in standby mode, press the right soft key for Menu.
2. Select Address Book.
3. Select Group.
4. Highlight the desired Group, using the navigation keys, and then press the OK key to view the members.
5. Press the left soft key for Options.
6. Select Add.
7. Highlight each Contact to add to the Group then press the OK key to check their box.
8. Press the left soft key for Options then select to Add the Contact to the Group.

Note: Groups are only available for Contact entries stored in the handset's memory, not on the SIM card.

We appreciate your continued interest in
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
answer 2
Hi sandybear03!

Thank you for your inquiry.

To assign a Contact to a group on the SGH-A187 handset, please follow the steps below:

1. While in standby mode, press the right soft key for Menu.
2. Select Address Book.
3. Select Group.
4. Highlight the desired Group, using the navigation keys, and then press the OK key to view the members.
5. Press the left soft key for Options.
6. Select Add.
7. Highlight each Contact to add to the Group then press the OK key to check their box.
8. Press the left soft key for Options then select to Add the Contact to the Group.

Note: Groups are only available for Contact entries stored in the handset's memory, not on the SIM card.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do i download pictures to my computer

asked 3 years, 1 month ago
kcorcor
on SGH-A187
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Save pictures, videos, files, etc to memory stick, connect phone to computer via USB cable (connect as Mass Storage) and then transfer via Windows just like a USB flash drive
answered 1 year, 10 months ago
baillif
0points
0out of 0found this answer helpful.
answer 2
Hi,

Thank you for your inquiry! We appreciate your patience :)

I am sorry to hear that you have been having issues with your SGH-A187.

Copy + Paste this link in to your browser: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=339665

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

Again, we thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i remove pictures from my phone

i am changing from one phone to another and need to transfer my pictures
asked 2 years, 7 months ago
cindyd0321
on SGH-A187
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Save pictures, videos, files, etc to memory stick, connect phone to computer via USB cable (connect as Mass Storage) and then transfer via Windows just like a USB flash drive
answered 1 year, 10 months ago
baillif
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

MY PHONE HAS LOCKED HOW CAN I UNLOCK IT

asked 3 years, 3 months ago
CANDIRPASHA
on SGH-A187
-1point
0out of 1found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hi ElleMai!

Thank you for your inquiry.

If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.

For further assistance, please contact our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m.Monday through Friday and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your time writing us here at Samsung!
answered 3 years, 3 months ago
SamsungSupport12
-2points
0out of 2found this answer helpful.
answer 2
Either touch and hold the onscreen button, lower left AND/OR press and hold the lock button on the side of the phone
answered 3 years, 3 months ago
Crossbill
Whitefish, MT
-2points
0out of 2found this answer helpful.
Question

can this phone do tethering

Can this phone work as a modem?
asked 3 years, 9 months ago
NwUzr
San Francisco
on SGH-A187
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry. The phone is not capable of using as a tethered modem.

Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how to unlock my SGH-a187

im using it in international
asked 3 years, 9 months ago
ray57
seattle
on SGH-A187
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there!

If you intend to use the phone overseas, you have to coordinate with your service provider and get the subsidy code (network control key) that would allow you to unlock the phone from their network.

It's the discretion of the network provider to provide this code and we highly recommend that you call them so you can get details regarding this matter.
answered 3 years, 9 months ago
Samsung4
-1point
0out of 1found this answer helpful.
Question

Can I transfer music and photos to my phone using a USBmicro-to-USB data cable and, if so, does this require a driver on my PC and, if so, where from?

asked 3 years, 9 months ago
jrmillam
davis, ca
on SGH-A187
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The easiest way to transfer music and pictures between your phone and PC is via Memory Card.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the phone, in order for the phone to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB.

Note: For optimal performance Samsung recommends using a card no larger than 16GB.

WARNING: Formatting the microSD Memory Card will permanently erase all data

To transfer pictures (via a memory card), from the SGH-A817 (Solstice II) phone, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot, located under the battery cover

When correctly inserted, the memory card icon is displayed
From the standby screen, press Menu
Press My Stuff
Press Pictures or Video to view the contents
Press Manage
Press either Move or Copy
Press each image to check their box or press All to check All boxes
Press either Move or Copy
Select Pictures or Videos by pressing each or select All
Press Move
Press Memory Card
Select the destination folder
Press Paste Here to Move or Copy the Photo(s)/Video(s) to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the PC
Navigate to the desired Photo/Video destination location, using Windows Explorer, then paste the Photo(s)/Video(s) into the destination on the PC

Thanks!
answered 3 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How can I import MS Outlook contacts to the Samsung A-187?

I am desparately trying to get my contacts from my old Samsung Blackjack II to my new phone without much success. Any Ideas on how to get this done??
asked 3 years, 8 months ago
cwbullock
Belle Mead, NJ
on SGH-A187
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

SGH-A187 does not have a software that would allow transfer of the contacts to Microsoft Outlook.

The only option where contacts can be transferred is through the sim card only.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

favorite images

under camera mode it gives you the choice to move photos to favorite images. how do you look at favorite images once you put them there? I moved 2 photos to favorite images and they are gone and I can't find them back.
camera-photos-options-move to-favorite images.
asked 3 years, 8 months ago
Jim1971
on SGH-A187
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
All folders are under "My Files", you can just please browse all the folders under it to locate the "favorite images" where you have moved those photos by going to Applications > My Files. Then under My Files, please check under DCIM > Camera or SD and the rest of the folders there.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

SGH-a187 usb driver problem

I am having no luck getting the SGH-a187 to link up to the samsung pc software.
When I plug in the cell phone in to my desktop computer with usb, I get a windowsxp error message that the hardware was not recognized. I see that it identifies the Samsung cell phone but no connection is made.
I am using the KIES software.
I also tried the New_pc_studio software with no luck.
Please provide information regarding this specific phone's usb driver.
thanks
asked 3 years, 8 months ago
willanie
california
on SGH-A187
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi!

Here are some troubleshooting steps that you can do to connect your phone
with your computer.

1. Use a different USB port.

2. Update the driver on your computer.

Here's how:

- Click on START.
- Click on RUN and type in "devmgmt.msc" and hit OK.
- The Device Manager box will appear. Highlight the red marked drivers from the Universal Serial Bus Controllers

and right click then click on "Properties".
- Go to the "Driver" tab and press "UPDATE DRIVER".

3. Uninstall and reinstall the software.

UNINSTALL

- Click on START.
- Go to control Panel then choose "Add" or " Remove" programs
- Highlight the Samsung PC Studio and click on "REMOVE".
- Reconnect the phone using USB cable after reinstalling the software.

Hope this helps.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 7 months ago
SamsungSupport12
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Question

can i download music to my phone with only the usb cordand if i need a disk then where online can i get the technolagy that i need to do this?

i have a brand new phone with the usb cord but did not recieve any disk and i would like to add music and ringtones to my phone and memory card.
asked 3 years, 8 months ago
lilangelbaby
Indiapolis indiana
on SGH-A187
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answer 1
Hi!

Thank you for your inquiry. There's no configurable option for you to connect your phone to your computer and download musics or ringtones. However, you have an option for you to download music files for your phone through the help of your service provider.

Happy Holidays!
answered 3 years, 7 months ago
Samsung10
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Question

My phone is locked. How can i reset it. It locked when it turned off.

asked 3 years, 8 months ago
Anonymous
spring, tx.
on SGH-A187
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answer 1
With regards to your concern, you may try to use the default password for your phone which would be “0000” or “00000000”. If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Samsung Technical Support
answered 3 years, 8 months ago
SamsungSupport9
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Question

can i get a sound notification when i get voicemail? you can set it up for text messages but i dont see it for voicemail.

asked 3 years, 8 months ago
Anonymous
33063
on SGH-A187
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answer 1
Hello there,

There are no configurable options available for setting an audible alert for voicemails on your Samsung SGH-A187.

Happy Holidays!
answered 3 years, 7 months ago
Samsung10
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0out of 0found this answer helpful.
Question

would like to know on how open line my phone sgh-a187, for me to use another simcard here in the philippines? what should i do?

asked 3 years, 7 months ago
johnbarry
phillipines
on SGH-A187
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answer 1
Thank you for your inquiry.

You will have to coordinate with your service provider, and ask them for the Network Control Key (NCK code). That is an eight digit code. After getting the NCK code you will have to coordinate with Samsung Customer Support by phone and we will walk you through on how to unlock the phone.

Note: Samsung Technical Support is open Monday through Friday 7:00 a.m. to 9:00 p.m., and 9:00 a.m. to 6:00 p.m. Saturday, 1-888-987-4357 (toll free).
answered 3 years, 7 months ago
SamsungSupport11
+1point
1out of 1found this answer helpful.
Question

why is the blue tooth on my phone not pairing with any devices?

asked 3 years, 7 months ago
prettylilgeorgiadream
on SGH-A187
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answer 1
Thank you for sending us an inquiry.

We apologize for the inconvenience if any. Here are the steps to pair your phone to other devices.

To pair the handset with a Bluetooth Device follow the steps below:

>From the standby screen, press the right soft key for Menu
>Select Settings (9)
>Select Bluetooth (7)
>Select My Devices (3)
>Press the OK key to search for the >Bluetooth device.
>Press the left soft key for Yes to Activate >Bluetooth and start the search
>Highlight the desired Bluetooth Device, using the navigation keys, then press the left soft key for Select
>Enter the Passkey "0000" then press the left soft key for Select
>The handset will display a brief message stating connecting followed by connected
>After being successfully connected you will return to the "My Devices" screen

Note: If this steps won't work, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time for further assistance.
answered 3 years, 7 months ago
SamsungSupport11
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