Thanks for reaching out to us with your question.
Are you referring to the volume while in a call? If yes, during a call, if you want to adjust the earpiece volume, use the Up or Down Navigation keys.
If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
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Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
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