Problem with scanning on Windows 7
I recently got a new desktop with windows 7. I lost the original print software, but on this website installed the printer software, the scan software, smarthru 4, and even smart panel, all for windows 7. My smarthru 4 works however when I click scan it starts the process of scanning, like my SCX-4725fn says connecting to printer, says on the desktop 2% scan. However it always stops (when i click on any option folder, email, image..._) and says 'error during scan' 'cannot open devices SXC-4725FN' Then when i try again it again does not work and then says there is a Hardware I/O error. all the other options on smarthru 4 work such as copy or print. Also when i take the printer usb and plug it into my laptop running vista (with all the same software) smarthru 4 scanning works.
Also I have already tried uninstalling, reinstalling, shutting down, rebooting, different USB Ports....
asked 1 year, 6 months ago
Answer this question
0out of 0found this question helpful.