ADF keeps getting jammed - HELP PLEASE
As noted above, this has been an ongoing issue since we bought the machine, but in recent weeks almost every single fax we send out gets jammed in the ADF (auto document feeder).
While for single page faxes we can use the glass for faxing or copying, we often have 2-3 page faxes/copies that must be sent/copied.
I've tried checking for dirt on the rollers and in the pathway of the paper, but this did not help, as there was little dirt or dust to begin with.
It almost seems that the rollers are not grabbing the paper well enough, OR there is a piece missaligned and the paper is hitting that obstruction, I'm not certain, but the ONLY way to get the ADF to work is to actually help PUSH the paper through as it is pulling it in.
The machine probably is used to fax perhaps 1-5 times a day (only Monday - Friday) and copies are only made perhaps 1-5 times a week.
Should this machine be that worn after only around 2 years of light-medium useage? I will also remind you that this has been an ongoing issue since we bought the machine, it just has progressively gotten more and more regular of a problem.
Thank you for your time.
asked 1 year, 11 months ago
on Black & White Multifunction Laser Printer
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