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Customer Questions & Answers for
samsung Samsung Verizon Network Extender™ Base Station

Customer Questions & Answers:
109 Questions
 | 
119 Answers
Overall Rating:
3.906 out of 5
3.9
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5

Questions & Answers for samsung Samsung Verizon Network Extender™ Base Station

Question

does your samsung verizon network extender impact internally placed defibrillators?

I recently purchased a network extender and my father has a defibrillator. I noticed in your manual you make reference to the extender impacting cordless phones, microwaves and other devices. I know internal defibrillators can be sensitive to similar radio frequencies and I wanted to clarify this.

Thank you
asked 3 years, 1 month ago
sandy70
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Sandy 70.

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

Can I use the Network Extender to send text and picture messages?

asked 3 years ago
Anonymous
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

We appreciate your continued interest in Samsung products.
Technical Support
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Where can I purchase a replacement cable for the GPS antenna for my Verizon/Samsung Network Extender?

The unit was purchased about 2 years ago, Model # SCS-26UC4. Cable itself is labelled "VIMA Cable RG-174 Halogen Free". Verizon both on line and in person were not helpful and sent me to Samsung site for support. I have not been able to find anything like this on your website, or any aftermarket cables with exact configuration of connectors. If this cable cannot be replaced, would any detachable GPS antenna work instead (such as those made by Glisson for Garmin GPS units?)
asked 3 years ago
jtalexan59
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Jtalexan59,

Thank you for reaching out to us for support.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
Technical Support
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Cable from router to wireless network extender

What grade of cable is required for this device? I need more cable length than that provided in the kit.
asked 3 years ago
jlr951
Medina, Ohio
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi jlr951!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

My network extender worked ok for a few months, but now doesn't work at all. Please help

asked 3 years ago
jacksonstata
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for the inquiry. I'm sorry I don't have enough information to support this question. Please call Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can the GPS antenna for the Verizon Wireless Network Extender be mounted outside

Antenna only picks up a signal when it is outside based on our location. An instructions on how the antenna should be protected if mounted outside the residence ? (Area gets rain/snow etc)

Thanks
asked 3 years ago
JWeiss
Rhode Island
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi JWeiss,

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I upload a pdf file for the owner's manual for a Samsung Network Extender #SCS-2U01

I cannot get all blue lights and it will not work. Just purchased it from Verizon. Cannot find it on your website. Please send a link.
asked 3 years ago
awallenstein
Owings Mills MD 21117
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi awallenstein!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Extra Cable for Network Extender

I have a Samsung network extender that I got from Verizon. I need to use the external antenna given where I need the device to go but the cable that comes with it is not long enough to get the antenna to a window. Is it possible to get a longer cable or perhaps an additional cable so that I can get the antenna where it needs to be?
asked 3 years ago
pryan
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Pryan,

Thanks for contacting us for support.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

What functional differences do the scs_26uc4 and scs_2u01 have between the two?

asked 3 years ago
derfrent
Chico, California
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

Re Verizon Wireless Samsung Network Extender SCS-26UC4- work on 3G and or 4G networks?

I'm considering buying one but frankly as I have a smartphone- Samsung Charge, it's of little use to me if it doesn't at least have 3G capability.

Pls advise.

Thanks
asked 3 years ago
Pdmorgan1
10025
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
Technical Support
answered 3 years ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

Network Extender goes in and out of service

Model Scs-2U01 Sys light will start Blinkiing red, then after some time (20-30 min) the GPS light will blink red for a while, then it seems to re-boot itself, and all will go blue again.
asked 3 years ago
llmorga
Estes Park Colorado
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi llmorga!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

where can I buy an antenna for my network extender?

asked 3 years ago
ELINMAN
Dryden NY
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
HI ELINMAN,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
Technical Support
answered 2 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Can't receive a GPS signal

This is our 2nd extender. The first one worked 3 days, then quit. We sent it back and got a replacement, this one has never obtained the GPS signal at all. We live in wide-open South Dakota where there is nothing blocking a signal, so do we have a second bad unit:
asked 3 years ago
SoDak
South Dakota
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi SoDak,
Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I get a power supply for the SCS-26UC4

I managed to catch the cord from the power supply to the DC12V Power Port and need to replace the Power supply for the Samsung SCS-26UC4. On the back of the power supply it says "I.T.E. Power Supply Model UAPU2"
asked 2 years, 11 months ago
Mikykay
Upper Marlboro, MD 20772
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I need a new power supply for theSCS-26UC4

I managed to shred the cord that goes from the power supply to the SCS-26UC4. Can I get a replacement power supply?
asked 2 years, 11 months ago
Mikykay
Upper Marlboro, MD 20772
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by calling a Samsung Accessory Specialist at 1-800-757-0280.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where can I find a service center for a network extender, or a technical service manual.

After a year and a half of working now my extrender woont get gps lock. needless to say it is now worthless, so please let me know where I can find the above listed items.
asked 2 years, 11 months ago
H8wait
Washington
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi H8wait,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

What is the user name and password?

asked 2 years, 11 months ago
cwprice
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
Technical Support
answered 2 years, 11 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

After working for months - The SYS and GPS light have gone red - How do it get them back to blue

asked 2 years, 11 months ago
puestads
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you with your Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How long is the mini coax antenna gps cable on the verizon network extender?

asked 2 years, 11 months ago
Barack
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Does this item support Stragiht talk Cellphones?

Does the Samsung SCS-26UC4 work with Straight Talk cell phones?
asked 2 years, 11 months ago
tcreeves
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
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