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Most Recent Questions
Recent Question:
Will the Samsung Jitterbug phone work on the Verizon Network Extender?
Recent Question:
why do the features keep mentioning Sprint instead of Verizon?
Recent Question:
Why does your support page for this product not provide any support?
Questions with Most Recent Answers
Question:
how do i get the extender to communicated through the router
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why do the features keep mentioning Sprint instead of Verizon?
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Customer Questions & Answers for
samsung Samsung Verizon Network Extender™ Base Station

Customer Questions & Answers:
109 Questions
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119 Answers
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Questions & Answers for samsung Samsung Verizon Network Extender™ Base Station

Question

will extender work without internet connection

asked 3 years, 2 months ago
cpl14
on Samsung Verizon Network Extender™ Base Station
0points
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answer 1
HI Cpl14,

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you with your Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
Technical Support
answered 3 years, 2 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

I have Verizon Network Extender. Why does it cause my phone's GPS to say that I'm somewhere miles away from my actual location?

asked 3 years, 2 months ago
AcesHighNC
Hope Mills, NC
on Samsung Verizon Network Extender™ Base Station
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0out of 0found this question helpful.
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1 answer
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answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why isn't it working?

I have set up the network extender next to a window with good GPS signal but the red GPS light stays solid. It has been sitting there for 4 & 1/2 hours with no change. I tried the extra GPS antenna but nothing has changed. Please help.
asked 3 years, 7 months ago
Mike123456789
Hilltown, PA
on Samsung Verizon Network Extender™ Base Station
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answer 1
Hi Mike123456789!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

WAN light blinks blue while on the phone, audio then gets very choppy.

I just set up my extender this morning. All lights are a nice solid blue... until I make/receive a call. The WAN light then blinks blue rapidly and the audio is inaudible. Please do not ask me to call any customer service numbers, since my phone is, again, inaudible. Also I am currently unable to log into verizon, so please don't ask me to go to one of their service sites. I am writing to Samsung because !. It's your product, and 2. I can not get in touch with verizon at this time.
So please, just let me know what could be causing this. If it happens to be that the extender will not work with satilite internet such as Huesnet I would like to express MUCH DISGUST! If I lived somewhere suburban enough to get broadband I would most likely not need this product! I paid a lot of money for this product, and got verizon phones because they have the best reception, yet my phones still are not working! This is getting old.
asked 3 years, 7 months ago
nothappi
on Samsung Verizon Network Extender™ Base Station
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0out of 0found this question helpful.
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answer 1
Hi nothappi!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204. You can also visit their store so that their technician can evaluate and check your network extender.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

what is the gps cable for in the wireless network extender?

asked 3 years, 2 months ago
gkwlp
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I get better range with the Extender... The Extender must be on the 1st floor but I use my phone in the basement (one floor below)

Do I turn the wireless antennae 90 degrees or straight up/down? Can I put on a different antennae to boost the signal?
asked 3 years, 1 month ago
poolshark
on Samsung Verizon Network Extender™ Base Station
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1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Re Verizon Wireless Samsung Network Extender SCS-26UC4- work on 3G and or 4G networks?

I'm considering buying one but frankly as I have a smartphone- Samsung Charge, it's of little use to me if it doesn't at least have 3G capability.

Pls advise.

Thanks
asked 3 years, 4 months ago
Pdmorgan1
10025
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
Technical Support
answered 3 years, 4 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

Network Extender goes in and out of service

Model Scs-2U01 Sys light will start Blinkiing red, then after some time (20-30 min) the GPS light will blink red for a while, then it seems to re-boot itself, and all will go blue again.
asked 3 years, 3 months ago
llmorga
Estes Park Colorado
on Samsung Verizon Network Extender™ Base Station
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answer 1
Hi llmorga!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Where can I find a service center for a network extender, or a technical service manual.

After a year and a half of working now my extrender woont get gps lock. needless to say it is now worthless, so please let me know where I can find the above listed items.
asked 3 years, 3 months ago
H8wait
Washington
on Samsung Verizon Network Extender™ Base Station
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answer 1
Hi H8wait,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Can I limit the range of the scs 2u01 network extender?

The manual and Verizon say that there is a 40ft radius of service and that a phone must first be within a 10-15ft radius to register. My unit has a 125ft radius and all Verizon phones in that almost 50,000 sq ft radius use the extender; no phone has to get close to register. It works in at least 15 residences in my area and on the street. Verizon says this is impossible, but this is indeed how it works. I do not want to provide service for my whole neighborhood and their friends using my broadband connection. The priority list just lets me use the extender first, but everyone else can use the other 5 lines. Can I limit the range of the device somehow?
asked 3 years, 6 months ago
conehd
on Samsung Verizon Network Extender™ Base Station
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi conehd!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

Dose it work en other CDMA company

I live in Puerto Rico and there no Verizon company, I'm in open mobile PR and they have a CDMA signal would this product work because I don't have good signal in my house. Let mi know thank you.
asked 3 years, 6 months ago
andyxiomy
Arecibo PR
on Samsung Verizon Network Extender™ Base Station
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi andyxiomy,

Thank you for your inquiry. Regarding your concern, we advise you to contact your Service Provider for further assistance.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How dose this network extender work

I would like the answer to come from Samsung first. I am asking questions here because Verizon cant answer them and they sent me here.

Would you Please tell me how the network extender works. (how does it function)
Why does it need a GPS lock?
Can you remove it from the GPS Satellites after the initial lock?
Will it need the network always plugged in and why does it need the network?
What is the power range can it put out? (Mil watts?)
Can I have it on my desk next to me?
What kind of power draw does it have?

Thanks
asked 3 years, 6 months ago
FogLight
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi FogLight!

Thank you for your inquiry.

Verizon Network Extender™ is a Samsung product that is completely supported by Verizon Wireless. Inquiries and troubleshooting questions will be assisted by Verizon.

However, here's a link for more information about Verizon Network Extender™:

http://www.samsung.com/us/mobile/cell-phones/SCS-26UC4?

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

My cell service provider is Sprint. Will the SCS-26UC4 work with Sprint too?

asked 3 years ago
David43
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, this device appears to only work with Verizon but please contact your service provider for further information.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have this extender but we get very bad phone connections just within the house

I have the unit sitting at a window but can't get a good phone signal just outside or even in the next room. Is there a setting to adjust or maybe some conflict with other wireless devices?
asked 3 years, 2 months ago
LeroyIIII
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Leroyllll,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

Is the SCS-26UC4 Extender still avaliable. If so where can I buy one. TKS J. Neall

asked 3 years, 6 months ago
Schnitzle
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Schnitzle!

Thank you for your inquiry.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you getting a Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I have the Verizon network extender and the sys light is flashing red. Need help

I have already unplugged and waited then replugged. Same result.
asked 3 years, 6 months ago
Byoung
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Byoung!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

need cables for the GPS

Verizon is not able to get the small cable that attaches the Network Extander to the GPS unit...and I need 2 of them. Any way of getting this cable from some place else ??? I have a Samsung Unit with a SKU Number of SCS-26UC4.
asked 3 years, 5 months ago
Questionman
Scranton
on Samsung Verizon Network Extender™ Base Station
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answer 1
Hi there,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Does this device support Verizon's 4G LTE network? If not will a 4G LTE model be coming soon?

asked 2 years, 11 months ago
Anonymous
on Samsung Verizon Network Extender™ Base Station
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

does your samsung verizon network extender impact internally placed defibrillators?

I recently purchased a network extender and my father has a defibrillator. I noticed in your manual you make reference to the extender impacting cordless phones, microwaves and other devices. I know internal defibrillators can be sensitive to similar radio frequencies and I wanted to clarify this.

Thank you
asked 3 years, 5 months ago
sandy70
on Samsung Verizon Network Extender™ Base Station
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi Sandy 70.

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

My network extender worked ok for a few months, but now doesn't work at all. Please help

asked 3 years, 4 months ago
jacksonstata
on Samsung Verizon Network Extender™ Base Station
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1 answer
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answer 1
Thank you for the inquiry. I'm sorry I don't have enough information to support this question. Please call Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
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