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Customer Questions & Answers for
samsung Samsung Verizon Network Extender™ Base Station

Customer Questions & Answers:
109 Questions
 | 
118 Answers
Overall Rating:
4.179 out of 5
4.2
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5

Questions & Answers for samsung Samsung Verizon Network Extender™ Base Station

Question

Need to purchase power supply and cord for network extender

asked 3 years, 4 months ago
Spotstheclown
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi!

Please contact Verizon Wireless if you need to purchase a Verizon Network Extender.

Happy Holidays!
answered 3 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Why does your support page for this product not provide any support?

I clicked on the "Chat" link on this product and they replied they can't help me with it. I clicked on the, "How Do I Get Help With My Verizon Wireless SCS-26U..." link and it gives me a page not found error. Does this mean that you don't support your products after a year?
asked 2 years, 3 months ago
JimFe
St. Paul, MN
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

are there any software updates for my extender

asked 3 years, 3 months ago
strucer
toms river nj
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

As of the moment, we do not have any details for a software update for this device.

However, you may also check with your provider for any details of a firmware update that you may install on the device.
answered 3 years, 3 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

My network extender "via Verizon" stop working I need owners manual for problem solving

the SYS and GPS and WAN lights are red
asked 3 years, 3 months ago
Vahid
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Vahid!

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

unable to answer incoming calls

outgoing and incoming/outgoing texts are find - it's not signal, with this unit I get maximum bars on my phone
asked 3 years, 3 months ago
gsbyrge
Michigan
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi gsbyrge!

Thank you for your correspondence.

Regarding about your concern, we recommend having a soft reset on the device. Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

Should this troubleshooting steps did not work, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you with your Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Network Extender replacement antenna

How can I get the part number and location to purchase a replacement antenna for my Verizon Network Extender SCS-26UC4?
asked 3 years, 3 months ago
merrittjunk
98277
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi merrittjunk!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you with your Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

what are the lights on the back of network extender

asked 3 years, 2 months ago
smzs
Florida
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi smzs!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you with your Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I need to extend the GPS antenna to 50 feet. Is that possible, what kind of antenna wire do I need?

asked 3 years, 2 months ago
Jay54
Old Hickory, TN
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jay54,

Thank you for your inquiry.

Please call your service provider for more information and details regarding this device.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

What is the coax mini-cable type and male/female specifications for the mini-cable used in the Samsung product SCS-26UC4?

What is the coax connector type and specifications for the mini-cable used in the Samsung product SCS-26UC4? I need to adapt an additional 25 foot mini-coax cable to connect the GPS antenna to the Network Extender base station. To do so, I need (1) the mini-coax cable type; (2) the male/female connector specifications to use between the Samsung 50 foot GPS mini-coax cable and the Samsung GPS antenna. Thank you.
asked 3 years, 2 months ago
Pseudohypotropicpluminary
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Pseudohypotropicpluminary!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

I have the network extender and switched phones and now I can,t pick up a signal.

asked 3 years, 1 month ago
skylarkblue
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi skylarkblue!

Thank you for your inquiry.
You need to contact your service provider for further assistance for Verizon Network Extender.

We appreciate your time writing us here at Samsung!
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Why isn't it working?

I have set up the network extender next to a window with good GPS signal but the red GPS light stays solid. It has been sitting there for 4 & 1/2 hours with no change. I tried the extra GPS antenna but nothing has changed. Please help.
asked 3 years, 1 month ago
Mike123456789
Hilltown, PA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mike123456789!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

WAN light blinks blue while on the phone, audio then gets very choppy.

I just set up my extender this morning. All lights are a nice solid blue... until I make/receive a call. The WAN light then blinks blue rapidly and the audio is inaudible. Please do not ask me to call any customer service numbers, since my phone is, again, inaudible. Also I am currently unable to log into verizon, so please don't ask me to go to one of their service sites. I am writing to Samsung because !. It's your product, and 2. I can not get in touch with verizon at this time.
So please, just let me know what could be causing this. If it happens to be that the extender will not work with satilite internet such as Huesnet I would like to express MUCH DISGUST! If I lived somewhere suburban enough to get broadband I would most likely not need this product! I paid a lot of money for this product, and got verizon phones because they have the best reception, yet my phones still are not working! This is getting old.
asked 3 years ago
nothappi
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi nothappi!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204. You can also visit their store so that their technician can evaluate and check your network extender.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how can I purchase a replacement extended GPS antenna for my Network Extender (SCS-26UC4)?

none
asked 3 years ago
RFdude
NJ
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi RFdude!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your understanding and patience.
answered 3 years ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

Can I purchase a new Ethernet and GPS Cables, as well as, a DC adapter for my Verizon Network Extender?

My boss purchased a Verizon Network Extender for our office a while back and during our move to a new location the cables have seemed to be lost. We need to purchase a new Ethernet Cable, GPS cable, and DC power cord for this unit (SCS-26UC4). we would also like to replace the original User's Guide. I've contacted Verizon directly and looked on Samsung.com but with no success.
asked 3 years ago
Anonymous
Tucson
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi TillyFlotz!

Thank you for your inquiry. For purchasing accessories or mobile network devices, you may have to contact your service provider which is Verizon Wireless for further assistance. You may call up their Customer Care toll free number at 1-800-922-0204.

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

How do I get this serviced? It has never worked right when we got it.

asked 3 years ago
croehrbo
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi croehrbo,

Thank you for your inquiry. Regarding your concern, we advise you to contact your Service Provider for available and compatible applications that you could download into your phone to have this feature available on your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can I limit the range of the scs 2u01 network extender?

The manual and Verizon say that there is a 40ft radius of service and that a phone must first be within a 10-15ft radius to register. My unit has a 125ft radius and all Verizon phones in that almost 50,000 sq ft radius use the extender; no phone has to get close to register. It works in at least 15 residences in my area and on the street. Verizon says this is impossible, but this is indeed how it works. I do not want to provide service for my whole neighborhood and their friends using my broadband connection. The priority list just lets me use the extender first, but everyone else can use the other 5 lines. Can I limit the range of the device somehow?
asked 3 years ago
conehd
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi conehd!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How dose this network extender work

I would like the answer to come from Samsung first. I am asking questions here because Verizon cant answer them and they sent me here.

Would you Please tell me how the network extender works. (how does it function)
Why does it need a GPS lock?
Can you remove it from the GPS Satellites after the initial lock?
Will it need the network always plugged in and why does it need the network?
What is the power range can it put out? (Mil watts?)
Can I have it on my desk next to me?
What kind of power draw does it have?

Thanks
asked 2 years, 11 months ago
FogLight
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi FogLight!

Thank you for your inquiry.

Verizon Network Extender™ is a Samsung product that is completely supported by Verizon Wireless. Inquiries and troubleshooting questions will be assisted by Verizon.

However, here's a link for more information about Verizon Network Extender™:

http://www.samsung.com/us/mobile/cell-phones/SCS-26UC4?

We appreciate your time writing us here at Samsung!
answered 2 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Is the SCS-26UC4 Extender still avaliable. If so where can I buy one. TKS J. Neall

asked 2 years, 11 months ago
Schnitzle
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Schnitzle!

Thank you for your inquiry.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you getting a Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I have the Verizon network extender and the sys light is flashing red. Need help

I have already unplugged and waited then replugged. Same result.
asked 2 years, 11 months ago
Byoung
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Byoung!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

connect scs-26uc4 network extender

asked 2 years, 11 months ago
hersho
bellbrook, oh
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi hersho!

Thank you for your inquiry.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
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