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Customer Questions & Answers for
samsung Samsung Verizon Network Extender™ Base Station

Customer Questions & Answers:
109 Questions
 | 
119 Answers
Overall Rating:
3.906 out of 5
3.9
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5

Questions & Answers for samsung Samsung Verizon Network Extender™ Base Station

Question

I have the Verizon network extender and the sys light is flashing red. Need help

I have already unplugged and waited then replugged. Same result.
asked 3 years, 2 months ago
Byoung
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Byoung!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Getting no cell connection

I have a Samsung Network Extender for cell phone service at my residence. The SYS light is blinking red. I've tried unplugging it and plugging it back in. I've rest the modem and the router. This is the first time this has happen. What can I do to get cell connection back?
asked 3 years, 2 months ago
David30
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi David30!

Thank you for your inquiry.

Please call Verizon Wireless for further assistance in troubleshooting Verizon Network Extender™ Base Station at 1-800-922-0204

We appreciate your time writing us here at Samsung!
answered 3 years, 1 month ago
samsung6
0points
0out of 0found this answer helpful.
Question

What causes my network extender to now produce static on every mobile phone call I make?

asked 3 years, 2 months ago
Anonymous
Carlsbad, CA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi denisehummel!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

What do I do if the SYS light is red on the Verizon Network extender

All other lights are solid blue. SYS is blinking red. Unit worked fine previously, but now doesn't. Can't find any documentation on your website. Model is SCS-2U01 (also not on website). Very frustrating.
asked 3 years, 2 months ago
badextender
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi badextender,

Thank you for your inquiry.

While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider’s customer service department for additional information.

Verizon Customer Service Number: 800-922-0204

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung4
Austin, Tx
-1point
0out of 1found this answer helpful.
Question

Is there a firmware update for the SCS-26UC4?

asked 3 years, 2 months ago
cobblestone
California
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi cobblestone!

Thank you for your inquiry.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you getting a Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

need cables for the GPS

Verizon is not able to get the small cable that attaches the Network Extander to the GPS unit...and I need 2 of them. Any way of getting this cable from some place else ??? I have a Samsung Unit with a SKU Number of SCS-26UC4.
asked 3 years, 1 month ago
Questionman
Scranton
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

SYS LED is flashing; mobile phone is not connecting through network extender

SCS-26UC4 Verizon Wireless Network Extender
In satisfactory operation for approximately one year
SYS LED began persistent flashing only recently
asked 3 years, 1 month ago
jwa1313
Wheat Ridge, Colorado USA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

compatability issue

is the network extender compatable for use with Verion MIFI1200 A2A8 MODEMS and if so do you manufacture or have for purchase the correct cable to enable operation?
asked 3 years, 1 month ago
georgedarley1
eatonton, ga.
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

GPS keeps losing its signal

asked 3 years, 1 month ago
kaka
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi KaKa,

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Long Text Messages

I have a SCS-26UC4 wireless network extender.

Whenever someone sends me a text message longer than 160 characters, Verizon breaks apart the message into multiple 160 character messages. That's normal. But when I am using the network extender, any/all messages beyond the first 160 characters become "garbled" and illegible. When I turn off the network extender and have the person resend the long message, it comes through fine.

Is this a "known" issue? Has anyone else experienced this problem?
asked 3 years, 1 month ago
michiganron
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Michiganron,

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

does your samsung verizon network extender impact internally placed defibrillators?

I recently purchased a network extender and my father has a defibrillator. I noticed in your manual you make reference to the extender impacting cordless phones, microwaves and other devices. I know internal defibrillators can be sensitive to similar radio frequencies and I wanted to clarify this.

Thank you
asked 3 years, 1 month ago
sandy70
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Sandy 70.

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

Can I use the Network Extender to send text and picture messages?

asked 3 years ago
Anonymous
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

We appreciate your continued interest in Samsung products.
Technical Support
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Where can I purchase a replacement cable for the GPS antenna for my Verizon/Samsung Network Extender?

The unit was purchased about 2 years ago, Model # SCS-26UC4. Cable itself is labelled "VIMA Cable RG-174 Halogen Free". Verizon both on line and in person were not helpful and sent me to Samsung site for support. I have not been able to find anything like this on your website, or any aftermarket cables with exact configuration of connectors. If this cable cannot be replaced, would any detachable GPS antenna work instead (such as those made by Glisson for Garmin GPS units?)
asked 3 years ago
jtalexan59
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Jtalexan59,

Thank you for reaching out to us for support.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
Technical Support
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Cable from router to wireless network extender

What grade of cable is required for this device? I need more cable length than that provided in the kit.
asked 3 years ago
jlr951
Medina, Ohio
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi jlr951!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

My network extender worked ok for a few months, but now doesn't work at all. Please help

asked 3 years ago
jacksonstata
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for the inquiry. I'm sorry I don't have enough information to support this question. Please call Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can the GPS antenna for the Verizon Wireless Network Extender be mounted outside

Antenna only picks up a signal when it is outside based on our location. An instructions on how the antenna should be protected if mounted outside the residence ? (Area gets rain/snow etc)

Thanks
asked 3 years ago
JWeiss
Rhode Island
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi JWeiss,

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I upload a pdf file for the owner's manual for a Samsung Network Extender #SCS-2U01

I cannot get all blue lights and it will not work. Just purchased it from Verizon. Cannot find it on your website. Please send a link.
asked 3 years ago
awallenstein
Owings Mills MD 21117
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi awallenstein!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Extra Cable for Network Extender

I have a Samsung network extender that I got from Verizon. I need to use the external antenna given where I need the device to go but the cable that comes with it is not long enough to get the antenna to a window. Is it possible to get a longer cable or perhaps an additional cable so that I can get the antenna where it needs to be?
asked 3 years ago
pryan
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Pryan,

Thanks for contacting us for support.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

What functional differences do the scs_26uc4 and scs_2u01 have between the two?

asked 3 years ago
derfrent
Chico, California
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

Re Verizon Wireless Samsung Network Extender SCS-26UC4- work on 3G and or 4G networks?

I'm considering buying one but frankly as I have a smartphone- Samsung Charge, it's of little use to me if it doesn't at least have 3G capability.

Pls advise.

Thanks
asked 3 years ago
Pdmorgan1
10025
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
Technical Support
answered 3 years ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
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