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Customer Questions & Answers for
samsung Samsung Verizon Network Extender™ Base Station

Customer Questions & Answers:
109 Questions
 | 
118 Answers
Overall Rating:
4.179 out of 5
4.2
out of
5

Questions & Answers for samsung Samsung Verizon Network Extender™ Base Station

Question

Why does the network extender cause my phone location to be off by over 50 miles.

Verizon sent a replacement network extender and all of the phones in my house are still reporting the wrong location. When I reboot the extender my phone reports the correct location for approximately 20 minutes and then the location becomes skewed. I live in Alexandria VA and my phone says I'm in Annapolis MD. If I power down the network extender my phone has the correct location. My phone is a Droid Incredible 2.
asked 2 years, 8 months ago
dwillis40
Alexandria VA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where can I order a Antenna cable for the SCS-26UC4

asked 2 years, 7 months ago
Matthermann
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a external antenna or cable to reposition the antenna for the SCS-26UC4

I would like to mount it in the center of my house
asked 3 years, 6 months ago
Anonymous
Yachats, OR
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Sure. All you have to do is purchase a long network cable and just move your unit to a central location in your house. That's exactly what I did about a week ago and moved it without any problem. Just make sure you have a power outlet wherever you want to place it.
answered 2 years, 10 months ago
tundra2007
Sandy Run, SC
0points
0out of 0found this answer helpful.
Question

Can this unit work with MetroPCS Indulge

This unit is labeled as for Verizon, but since MetroPCS also uses CDMA and I have just bought your Indulge phone from them , would this help boost the signal in my home - I see it is labeled for Verizon , butht ehtext says works with Sprint? How about MetroPCS, or is there another unit that would help fringe reception?
asked 2 years, 7 months ago
Harryjk1
West Lawn, PA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there an upgrade software for Verizon Network Extender to keep setting on extender when power is lost

asked 2 years, 7 months ago
ifjpm
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

SCS-2U01: What are the colors of the indicator lights when everything is working properly?

I received an SCS-2U01 Network Extender as a gift. Unfortunately, there was no User Manual in the box. It is supposed to be a "plug-and-play" unit and was simple to install, except I am not getting a signal boost. I am trying to determine the issue. Can anyone help?

The unit is sitting on a window sill right in front of the window
Power light is "Blue"
Sys light is mostly "Red", occasionally turns "Purple" (other devices connected to same router have strong broadband - 100Mbps - signals). I get the same result whether using the 3G unit or the 3G Antennae.
GPS light is "Purple"
WAN light is "Red" or "Purple" (when Sys light is "Purple")

Thank you!!!
asked 2 years, 7 months ago
DeFeliceMV
Connecticut
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Verizon Wireless Samsung Network Extender SCS-26UC4

how do you get it to work? the red lights will not turn blue
asked 2 years, 7 months ago
wnoojin
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Wnoojin,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

New Verizon WIreless Network Extender problems

The GPS external antenna won't receive a signal, even when placed outside where other GPS devices, including my Droid, receive good signals.
asked 2 years, 6 months ago
Anonymous
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Where can I get a replacement antenna for the Verizon Network Extender Base Station (SCS-26UC4)

asked 3 years, 6 months ago
snider3016
Heath, Ohio
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

Accessories for the Network Extender can be purchased through your network provider.
answered 3 years, 4 months ago
Samsung4
-3points
0out of 3found this answer helpful.
Question

I have a SCS-26UC4 network range extender with a broken antenna.

How can I obtain a new antenna?
asked 3 years, 5 months ago
paininthea
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi. I’m so sorry to hear for what happened with your Verizon Network Extender, you got a broken antenna and trying to obtain a new one. Well, about the broken antenna, to get a new one, you may need to call or go to Verizon on that. With this type of concern Verizon is the one who handles and deals with the Network Extender. And I believe to get a new antenna, you may need to order and pay for it.
Have a good week.
Sincerely,
Technical Support
answered 3 years, 5 months ago
Samsung8
Samsung8
-3points
0out of 3found this answer helpful.
Question

Installed extender. working but range is very limited. Other reviews indicate much longer range.

Can unit be tweeked to increase range?
asked 2 years, 4 months ago
bobc1508
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Need to purchase power supply and cord for network extender

asked 3 years, 4 months ago
Spotstheclown
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi!

Please contact Verizon Wireless if you need to purchase a Verizon Network Extender.

Happy Holidays!
answered 3 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Why does your support page for this product not provide any support?

I clicked on the "Chat" link on this product and they replied they can't help me with it. I clicked on the, "How Do I Get Help With My Verizon Wireless SCS-26U..." link and it gives me a page not found error. Does this mean that you don't support your products after a year?
asked 2 years, 3 months ago
JimFe
St. Paul, MN
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 3 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

are there any software updates for my extender

asked 3 years, 3 months ago
strucer
toms river nj
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

As of the moment, we do not have any details for a software update for this device.

However, you may also check with your provider for any details of a firmware update that you may install on the device.
answered 3 years, 3 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

My network extender "via Verizon" stop working I need owners manual for problem solving

the SYS and GPS and WAN lights are red
asked 3 years, 3 months ago
Vahid
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Vahid!

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

unable to answer incoming calls

outgoing and incoming/outgoing texts are find - it's not signal, with this unit I get maximum bars on my phone
asked 3 years, 3 months ago
gsbyrge
Michigan
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi gsbyrge!

Thank you for your correspondence.

Regarding about your concern, we recommend having a soft reset on the device. Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

Should this troubleshooting steps did not work, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you with your Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Network Extender replacement antenna

How can I get the part number and location to purchase a replacement antenna for my Verizon Network Extender SCS-26UC4?
asked 3 years, 3 months ago
merrittjunk
98277
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi merrittjunk!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you with your Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

what are the lights on the back of network extender

asked 3 years, 2 months ago
smzs
Florida
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi smzs!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you with your Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I need to extend the GPS antenna to 50 feet. Is that possible, what kind of antenna wire do I need?

asked 3 years, 2 months ago
Jay54
Old Hickory, TN
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jay54,

Thank you for your inquiry.

Please call your service provider for more information and details regarding this device.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

What is the coax mini-cable type and male/female specifications for the mini-cable used in the Samsung product SCS-26UC4?

What is the coax connector type and specifications for the mini-cable used in the Samsung product SCS-26UC4? I need to adapt an additional 25 foot mini-coax cable to connect the GPS antenna to the Network Extender base station. To do so, I need (1) the mini-coax cable type; (2) the male/female connector specifications to use between the Samsung 50 foot GPS mini-coax cable and the Samsung GPS antenna. Thank you.
asked 3 years, 1 month ago
Pseudohypotropicpluminary
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Pseudohypotropicpluminary!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung10
-1point
0out of 1found this answer helpful.
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