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Most Recent Questions
Recent Question:
Will the Samsung Jitterbug phone work on the Verizon Network Extender?
Recent Question:
why do the features keep mentioning Sprint instead of Verizon?
Recent Question:
Why does your support page for this product not provide any support?
Questions with Most Recent Answers
Question:
how do i get the extender to communicated through the router
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why do the features keep mentioning Sprint instead of Verizon?
See all Samsung Questions and Answers Verizon Wireless Q & A

Customer Questions & Answers for
samsung Samsung Verizon Network Extender™ Base Station

Customer Questions & Answers:
109 Questions
 | 
119 Answers
Overall Rating:
3.906 out of 5
3.9
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Questions & Answers for samsung Samsung Verizon Network Extender™ Base Station

Question

WAN light blinks blue while on the phone, audio then gets very choppy.

I just set up my extender this morning. All lights are a nice solid blue... until I make/receive a call. The WAN light then blinks blue rapidly and the audio is inaudible. Please do not ask me to call any customer service numbers, since my phone is, again, inaudible. Also I am currently unable to log into verizon, so please don't ask me to go to one of their service sites. I am writing to Samsung because !. It's your product, and 2. I can not get in touch with verizon at this time.
So please, just let me know what could be causing this. If it happens to be that the extender will not work with satilite internet such as Huesnet I would like to express MUCH DISGUST! If I lived somewhere suburban enough to get broadband I would most likely not need this product! I paid a lot of money for this product, and got verizon phones because they have the best reception, yet my phones still are not working! This is getting old.
asked 3 years, 4 months ago
nothappi
on Samsung Verizon Network Extender™ Base Station
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answer 1
Hi nothappi!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204. You can also visit their store so that their technician can evaluate and check your network extender.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can I reboot after changing internet sources?

asked 3 years, 4 months ago
btalley
Orleans CA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi btalley!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how can I purchase a replacement extended GPS antenna for my Network Extender (SCS-26UC4)?

none
asked 3 years, 3 months ago
RFdude
NJ
on Samsung Verizon Network Extender™ Base Station
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answer 1
Hi RFdude!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your understanding and patience.
answered 3 years, 3 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

Can I purchase a new Ethernet and GPS Cables, as well as, a DC adapter for my Verizon Network Extender?

My boss purchased a Verizon Network Extender for our office a while back and during our move to a new location the cables have seemed to be lost. We need to purchase a new Ethernet Cable, GPS cable, and DC power cord for this unit (SCS-26UC4). we would also like to replace the original User's Guide. I've contacted Verizon directly and looked on Samsung.com but with no success.
asked 3 years, 3 months ago
Anonymous
Tucson
on Samsung Verizon Network Extender™ Base Station
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answer 1
Hi TillyFlotz!

Thank you for your inquiry. For purchasing accessories or mobile network devices, you may have to contact your service provider which is Verizon Wireless for further assistance. You may call up their Customer Care toll free number at 1-800-922-0204.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

How do I get this serviced? It has never worked right when we got it.

asked 3 years, 3 months ago
croehrbo
on Samsung Verizon Network Extender™ Base Station
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answer 1
Hi croehrbo,

Thank you for your inquiry. Regarding your concern, we advise you to contact your Service Provider for available and compatible applications that you could download into your phone to have this feature available on your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can I limit the range of the scs 2u01 network extender?

The manual and Verizon say that there is a 40ft radius of service and that a phone must first be within a 10-15ft radius to register. My unit has a 125ft radius and all Verizon phones in that almost 50,000 sq ft radius use the extender; no phone has to get close to register. It works in at least 15 residences in my area and on the street. Verizon says this is impossible, but this is indeed how it works. I do not want to provide service for my whole neighborhood and their friends using my broadband connection. The priority list just lets me use the extender first, but everyone else can use the other 5 lines. Can I limit the range of the device somehow?
asked 3 years, 3 months ago
conehd
on Samsung Verizon Network Extender™ Base Station
0points
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answer 1
Hi conehd!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

Dose it work en other CDMA company

I live in Puerto Rico and there no Verizon company, I'm in open mobile PR and they have a CDMA signal would this product work because I don't have good signal in my house. Let mi know thank you.
asked 3 years, 2 months ago
andyxiomy
Arecibo PR
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi andyxiomy,

Thank you for your inquiry. Regarding your concern, we advise you to contact your Service Provider for further assistance.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How dose this network extender work

I would like the answer to come from Samsung first. I am asking questions here because Verizon cant answer them and they sent me here.

Would you Please tell me how the network extender works. (how does it function)
Why does it need a GPS lock?
Can you remove it from the GPS Satellites after the initial lock?
Will it need the network always plugged in and why does it need the network?
What is the power range can it put out? (Mil watts?)
Can I have it on my desk next to me?
What kind of power draw does it have?

Thanks
asked 3 years, 2 months ago
FogLight
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi FogLight!

Thank you for your inquiry.

Verizon Network Extender™ is a Samsung product that is completely supported by Verizon Wireless. Inquiries and troubleshooting questions will be assisted by Verizon.

However, here's a link for more information about Verizon Network Extender™:

http://www.samsung.com/us/mobile/cell-phones/SCS-26UC4?

We appreciate your time writing us here at Samsung!
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Is the SCS-26UC4 Extender still avaliable. If so where can I buy one. TKS J. Neall

asked 3 years, 2 months ago
Schnitzle
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Schnitzle!

Thank you for your inquiry.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you getting a Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

connect scs-26uc4 network extender

asked 3 years, 2 months ago
hersho
bellbrook, oh
on Samsung Verizon Network Extender™ Base Station
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1 answer
Answers
answer 1
Hi hersho!

Thank you for your inquiry.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I have the Verizon network extender and the sys light is flashing red. Need help

I have already unplugged and waited then replugged. Same result.
asked 3 years, 2 months ago
Byoung
on Samsung Verizon Network Extender™ Base Station
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1 answer
Answers
answer 1
Hi Byoung!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Getting no cell connection

I have a Samsung Network Extender for cell phone service at my residence. The SYS light is blinking red. I've tried unplugging it and plugging it back in. I've rest the modem and the router. This is the first time this has happen. What can I do to get cell connection back?
asked 3 years, 2 months ago
David30
on Samsung Verizon Network Extender™ Base Station
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi David30!

Thank you for your inquiry.

Please call Verizon Wireless for further assistance in troubleshooting Verizon Network Extender™ Base Station at 1-800-922-0204

We appreciate your time writing us here at Samsung!
answered 3 years, 1 month ago
samsung6
0points
0out of 0found this answer helpful.
Question

What causes my network extender to now produce static on every mobile phone call I make?

asked 3 years, 2 months ago
Anonymous
Carlsbad, CA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi denisehummel!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

What do I do if the SYS light is red on the Verizon Network extender

All other lights are solid blue. SYS is blinking red. Unit worked fine previously, but now doesn't. Can't find any documentation on your website. Model is SCS-2U01 (also not on website). Very frustrating.
asked 3 years, 2 months ago
badextender
on Samsung Verizon Network Extender™ Base Station
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1 answer
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answer 1
Hi badextender,

Thank you for your inquiry.

While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider’s customer service department for additional information.

Verizon Customer Service Number: 800-922-0204

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung4
Austin, Tx
-1point
0out of 1found this answer helpful.
Question

Is there a firmware update for the SCS-26UC4?

asked 3 years, 2 months ago
cobblestone
California
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi cobblestone!

Thank you for your inquiry.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you getting a Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

need cables for the GPS

Verizon is not able to get the small cable that attaches the Network Extander to the GPS unit...and I need 2 of them. Any way of getting this cable from some place else ??? I have a Samsung Unit with a SKU Number of SCS-26UC4.
asked 3 years, 1 month ago
Questionman
Scranton
on Samsung Verizon Network Extender™ Base Station
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1 answer
Answers
answer 1
Hi there,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

SYS LED is flashing; mobile phone is not connecting through network extender

SCS-26UC4 Verizon Wireless Network Extender
In satisfactory operation for approximately one year
SYS LED began persistent flashing only recently
asked 3 years, 1 month ago
jwa1313
Wheat Ridge, Colorado USA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi there,

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

compatability issue

is the network extender compatable for use with Verion MIFI1200 A2A8 MODEMS and if so do you manufacture or have for purchase the correct cable to enable operation?
asked 3 years, 1 month ago
georgedarley1
eatonton, ga.
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi there,
Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

GPS keeps losing its signal

asked 3 years, 1 month ago
kaka
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi KaKa,

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Long Text Messages

I have a SCS-26UC4 wireless network extender.

Whenever someone sends me a text message longer than 160 characters, Verizon breaks apart the message into multiple 160 character messages. That's normal. But when I am using the network extender, any/all messages beyond the first 160 characters become "garbled" and illegible. When I turn off the network extender and have the person resend the long message, it comes through fine.

Is this a "known" issue? Has anyone else experienced this problem?
asked 3 years, 1 month ago
michiganron
on Samsung Verizon Network Extender™ Base Station
0points
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answer 1
Hi Michiganron,

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
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