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Customer Questions & Answers for
samsung Samsung Verizon Network Extender™ Base Station

Customer Questions & Answers:
109 Questions
 | 
118 Answers
Overall Rating:
4.179 out of 5
4.2
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Questions & Answers for samsung Samsung Verizon Network Extender™ Base Station

Question

Network Extender goes in and out of service

Model Scs-2U01 Sys light will start Blinkiing red, then after some time (20-30 min) the GPS light will blink red for a while, then it seems to re-boot itself, and all will go blue again.
asked 2 years, 8 months ago
llmorga
Estes Park Colorado
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi llmorga!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Where can I find a service center for a network extender, or a technical service manual.

After a year and a half of working now my extrender woont get gps lock. needless to say it is now worthless, so please let me know where I can find the above listed items.
asked 2 years, 8 months ago
H8wait
Washington
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi H8wait,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

i bought this item a few month back and the screw in antenna broke ..;( can i get a replacement ??

asked 3 years, 3 months ago
seansteinmetz
pittsburgh,pa
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi seansteinmetz!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you with your Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Repairable??

My extender crashed recently. It powers up OK, runs for 10-15 minutes, then SYS light blinks red. Verizon says it is not a network problem so my Samsung box is the problem. Can it be repaired? If not, is this 1st-gen extender still available directly from Samsung?

Thanks!
asked 3 years, 3 months ago
ahjok
Atlanta GA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi ahjok!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you troubleshoot this issue on your Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I have this extender but we get very bad phone connections just within the house

I have the unit sitting at a window but can't get a good phone signal just outside or even in the next room. Is there a setting to adjust or maybe some conflict with other wireless devices?
asked 2 years, 7 months ago
LeroyIIII
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Leroyllll,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Where can i buy a replacement antenna for my Verizon Network Extender?

asked 3 years, 1 month ago
dwbldr
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please coordinate with your service provider with regard to this inquiry.
Verizon. (800-922-0204)

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I have a Samsung model # SCS-26UC4 Wireless Network Extender -- I had to reset my modem and now the unit is not working correctly. How do I reset it?

asked 3 years, 1 month ago
dwasson
16406
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi dwasson!

Thank you for your inquiry.

Please coordinate with your service provider with regard to this inquiry.
Sprint. (888-788-4727)

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

can the external GPS sensor be mounted outside where it is subject to heat, cold & rain?

I have a Samsung Network extender SCS-2U01
asked 2 years, 5 months ago
ades
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 5 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Can the GPS antenna for the Verizon Wireless Network Extender be mounted outside

Antenna only picks up a signal when it is outside based on our location. An instructions on how the antenna should be protected if mounted outside the residence ? (Area gets rain/snow etc)

Thanks
asked 2 years, 9 months ago
JWeiss
Rhode Island
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi JWeiss,

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I upload a pdf file for the owner's manual for a Samsung Network Extender #SCS-2U01

I cannot get all blue lights and it will not work. Just purchased it from Verizon. Cannot find it on your website. Please send a link.
asked 2 years, 9 months ago
awallenstein
Owings Mills MD 21117
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi awallenstein!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I get a power supply for the SCS-26UC4

I managed to catch the cord from the power supply to the DC12V Power Port and need to replace the Power supply for the Samsung SCS-26UC4. On the back of the power supply it says "I.T.E. Power Supply Model UAPU2"
asked 2 years, 8 months ago
Mikykay
Upper Marlboro, MD 20772
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How long is the mini coax antenna gps cable on the verizon network extender?

asked 2 years, 8 months ago
Barack
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Does this item support Stragiht talk Cellphones?

Does the Samsung SCS-26UC4 work with Straight Talk cell phones?
asked 2 years, 8 months ago
tcreeves
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Is there a reset anywhere?

asked 2 years, 8 months ago
ittybit32
Hollansburg Ohio
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

For the network extender, what is the GPS antenna extention length?

asked 2 years, 6 months ago
Steven1948
Blue Ridge
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for information.

http://www.samsung.com/us/mobile/cell-phones/SCS-26UC4-features

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can I use the extender for network access

US govt uses a VPN over the verizon network. will this work?

Thanks
asked 2 years, 6 months ago
daleg3426
CA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thanks for your question!

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Do the latest Samsung 4G LTE default to 3G when 4G signal not present?

Considering purchase of Samsung Network Extender SCS-26UC4. This booster works only in 3G. Assuming we purchase 4G Samsung phone ( Samsung Galaxy Nexus 4G LTE) will this boost signal albeit 3G?
asked 2 years, 5 months ago
ray6279
Groveland, Florida (USA)
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I need a new antenna and the cover for the place on the extender trhat house the 25' long external antenna

asked 3 years, 5 months ago
Anonymous
on Samsung Verizon Network Extender™ Base Station
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.
For proper walk through, troubleshooting steps and warranty service with your Verizon Network Extender, you will need to call Verizon Wireless about it. And regarding your concern if you can get a new antenna and the cover for the place on your network extender you can also get the details from Verizon.
Thank you so much for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 5 months ago
Samsung8
Samsung8
-2points
0out of 2found this answer helpful.
Question

Can I have more than one network extender in a home?

I have an SCS-26UC4 and just bought a SCS-2U01 for the enhanced data services and additional phone line support. My question can one home have more than one extender or are there some interference issues to be aware of?
asked 3 years, 5 months ago
foursticks
California
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.
For proper walk through, troubleshooting steps and warranty service with your Verizon Network Extender, you will need to call Verizon Wireless about it. And regarding your concern if you can use more than one network extender at home, you can also get the details from Verizon.
Thank you so much for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how to install

asked 3 years, 4 months ago
elandcat
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi elandcat!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you install properly your Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
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