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Customer Questions & Answers for
samsung Samsung Verizon Network Extender™ Base Station

Customer Questions & Answers:
109 Questions
 | 
118 Answers
Overall Rating:
4.179 out of 5
4.2
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Questions & Answers for samsung Samsung Verizon Network Extender™ Base Station

Question

Where can I get another GPS antenna cable?

asked 3 years, 6 months ago
Plaza
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I asked Verizon about this and they have indicated that they cannot get an extra cable.
answered 2 years, 9 months ago
pryan
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Accessories available for the network extended can be purchased from your service provider.
answered 3 years, 4 months ago
Samsung4
-2points
0out of 2found this answer helpful.
Question

why do the features keep mentioning Sprint instead of Verizon?

http://www.samsung.com/us/mobile/cell-phones/SCS-26UC4-features
asked 2 years, 3 months ago
TAZ420
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
I suppose to save time. The same data applies to Verizion.
answered 1 year, 5 months ago
Mettech
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 2 months ago
SamsungSupport13
SamsungSupport13
-2points
0out of 2found this answer helpful.
Question

Does this product provide 3G data service.

asked 2 years, 5 months ago
Anonymous
06070, Simsbury CT
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
data service is linked to your internet speed.
answered 1 year, 5 months ago
Mettech
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 5 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do i get the extender to communicated through the router

it quit working after a power outage
asked 2 years, 4 months ago
techtchr
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Reboot it and either contact Verizon and have them re-register the network number or dial #48 from your cellphone
answered 1 year, 3 months ago
IrishEyes1178
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I hook up my GPS external Cable/ Attenna to my network extender SCS-2u01

asked 2 years, 11 months ago
Anonymous
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
You only need to connect the GPS antenna cable if your unit does not pick up the GPS signal on it's own. If you really need to connect the antenna, just remove the GPS cover from top rear of the unit, remove the standard GPS and connect the antenna cable.
answered 2 years, 10 months ago
tundra2007
Sandy Run, SC
0points
0out of 0found this answer helpful.
answer 2
Hi BillBettac!

Thank you for your inquiry.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 10 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

How to troubleshoot Samsung Extender not working.

Verizon signal in this area very weak, utterly non existant in the house. This Christmas gift from my children was the perfect solution until it quit. Since it was a gift , i have no literature and have no idea of proceedue to trouble shoot the problem. Would certainly appreciate your help.
Thank You
asked 2 years, 10 months ago
GusKS
Kansas
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hi there,

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport11
-3points
0out of 3found this answer helpful.
answer 2
Hi GusKs,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
-4points
0out of 4found this answer helpful.
Question

SYS light is solid green

SyS light is solid green
asked 2 years, 4 months ago
Samuphoff
on Samsung Verizon Network Extender™ Base Station
-2points
0out of 2found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Try rebooting extender.
answered 1 year, 3 months ago
IrishEyes1178
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 4 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Will the Samsung Jitterbug phone work on the Verizon Network Extender?

asked 2 years, 3 months ago
HunkuPunky
Browns Summit, NC
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
if it is a CDMA phone on the Verizon network then it should work for voice calls.
answered 1 year, 10 months ago
CinnamonGirlHawaii
Big Island Hawaii
0points
0out of 0found this answer helpful.
answer 2
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

where to place extender?

asked 7 months ago
tooth
illinios
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
As close to a window as possible
answered 1 month ago
TCRS
San Francisco, CA, USA
0points
0out of 0found this answer helpful.
answer 2
Thanks for your inquiry!

The extender is for use indoor and should not be placed outside (exposed to the elements).

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 5 months, 2 weeks ago
SamsungTech09
0points
0out of 0found this answer helpful.
Question

were do we find detail on the new A3LSCS-2U01

It is impossible to register or download manual on this produce. We understand it is the newest but is there a date that this update will be posted?
asked 3 years, 6 months ago
carter
henderson,nv
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi carter!

Thank you for your inquiry.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
-2points
0out of 2found this answer helpful.
Question

Samsung SCS-26UC4 admin passwor?????

Samsung SCS-26UC4 admin password please?????
asked 3 years, 4 months ago
dondi
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi dondi!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you troubleshoot this concern on your Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I need a replacement antenna for my SCS-26UC4.

Vorizon said they don't have replacement antennas. Someone makes this antenna. Who can I contact?
asked 3 years, 4 months ago
paininthea
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Please contact 1-800-SAMSUNG (1-800-726-7864)
Mon - Sun : 24hrs to find out if the antenna is available for purchase
answered 3 years, 4 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

My Samsung Network Extender (also via Verizon) has stopped working. Verizon has not been able to solve the problem.

asked 3 years, 2 months ago
gibmurphy
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi gibmurphy!

Thank you for your inquiry.

We do apologize for the inconvenience if any. But this issue is best assisted by your service provider, they are the one who can give the proper trouble shooting steps or perhaps repair your network extender.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport11
-2points
0out of 2found this answer helpful.
Question

What is the cord with 2 metal ends. Seems male and Female. And why is my SYS light blinking?

My SYS light is blinking red. I'm wondering what the SYS light is, and how I would fix this.
Also, I have a cable in the box, about 10 feet long, black, with 2 metal ends. One seems to be a male end, the other seems to be a female end. They both look rather cylinder like.
asked 3 years, 1 month ago
xxmatt702094xx
Londonderry, New Hampshire
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi xxmatt702094xx!

Thank you for your inquiry.

Please call Verizon Wireless for assistance on your Verizon Network Extender™ at 1-800-922-0204.

We appreciate your time writing us here at Samsung!
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How can I reboot after changing internet sources?

asked 3 years ago
btalley
Orleans CA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi btalley!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Hooking up equipment

I have comcast cable internet with my computer. I have a modum . I bought a wireless router to bridge between modum and extender I am not getting any gps signal even with the extended antennae wiring. I live in the country with alot of trees .I am going to move the remote antennae to anotjher window. Any other recommendations?
asked 3 years, 5 months ago
ahinspections
08088
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.
For proper walk through, troubleshooting steps and warranty service with your Verizon Network Extender, you will need to call Verizon Wireless about it.
Thank you so much for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

What causes my network extender to now produce static on every mobile phone call I make?

asked 2 years, 10 months ago
Anonymous
Carlsbad, CA
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi denisehummel!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Long Text Messages

I have a SCS-26UC4 wireless network extender.

Whenever someone sends me a text message longer than 160 characters, Verizon breaks apart the message into multiple 160 character messages. That's normal. But when I am using the network extender, any/all messages beyond the first 160 characters become "garbled" and illegible. When I turn off the network extender and have the person resend the long message, it comes through fine.

Is this a "known" issue? Has anyone else experienced this problem?
asked 2 years, 10 months ago
michiganron
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Michiganron,

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you with the Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner than we could through forum correspondence.. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

POOR RECIEVE QUALITY WITH NETWORK EXTENDER SCS-26UC4

TRANSMIT QUALITY IS FINE BUT THE RECEIVE AUDIO IS CHOPPY. WHAT ARE THE POSSIBLE CAUSES?
asked 3 years, 4 months ago
LONGLOST
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi LONGLOST!

Thank you for your correspondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline; as they can assist you troubleshoot this concern on your Verizon Network Extender™ Base Station (SCS-26UC4) in a timelier manner. You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Re Verizon Wireless Samsung Network Extender SCS-26UC4- work on 3G and or 4G networks?

I'm considering buying one but frankly as I have a smartphone- Samsung Charge, it's of little use to me if it doesn't at least have 3G capability.

Pls advise.

Thanks
asked 2 years, 9 months ago
Pdmorgan1
10025
on Samsung Verizon Network Extender™ Base Station
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thank you for your correpondence.

Regarding about your concern, this issue is one that is best helped through calling Verizon Wireless hotline, as they can assist you download or have the instruction manual for the Verizon Network Extender™ Base Station (SCS-26UC4). You can reach them at their toll free number 1-800-922-0204.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
Technical Support
answered 2 years, 9 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
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