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Customer Questions & Answers for
Samsung Rogue™ Full Qwerty Cell Phone

Customer Questions & Answers:
263 Questions
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268 Answers

Questions & Answers for samsung Samsung Rogue™ Full Qwerty Cell Phone

Question

download music off an SD card

I downloaded music to an SD card. I cannot get the phone to find the music and download it. I go to media center, ask it to scan the card, but it doesn't add the music that I KNOW is there.
asked 3 years, 6 months ago
Moonstruck1
Long Island
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Moonstruck1!

Thank you for your inquiry.

You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I get pictures currently stored in my phone internal memory to a memory card?

asked 3 years, 5 months ago
Anonymous
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

To move or copy Photos or Images from the SCH-U960 (Rogue) phone to a memory card, follow the steps below.

1. Insert a formatted microSD card into the memory card slot. To format a memory card, follow the steps below.
Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card. Formatting a memory card will permanently delete all current content. The phone must format the memory card to create the necessary destination folders.
-Insert a memory card into the memory card slot.
-From the standby screen, press Menu.
-Press Settings & Tools.
-Scroll down then press Memory (9).
-Press Card Memory (3).
-Scroll down then press Format Card.
-Press Yes to confirm Formatting the Memory Card.
Caution: Do not repeatedly format a Memory Card as this shortens its service life.

2. From the home screen, press Menu.
3. Press Media Center.
4. Press Picture & Video (2).
5. Press My Pictures (3).
6. Press the desired Image.
7. Press Options then press Move to Card (4).
Note: Locked images cannot be moved to a memory card.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

connect cable to pc message when cord is connected

asked 3 years, 5 months ago
nickir
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nickir!

Thank you for your correspondence. You may try temporarily disabling the firewall and the antivirus of your computer and then try to connect it again. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

uploading pics from phone to computer

how do i upload pictures from my phone to the computer
asked 3 years, 6 months ago
nnorris123
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Nnorris123,

Thank you for your inquiry.

Although there are no configurable options available to transfer pictures or videos directly to a PC, users can send a picture via e-mail or to the Verizon Online Album.

E-Mail:

To send a picture to an e-mail address follow the steps below:

While in standby mode, press OK for Menu
Select Media Center
Select Pictures
Select My Pictures
Highlight the desired photo to be sent, using the navigation keys
Press the right soft key for Options
Select Send
Select Picture Msg
Manually enter the email address(es), using the keypad
Press OK when all recipients have been entered
Highlight Text:, using the navigation keys
Enter the Message Text, using the keypad (up to 1,000 characters)
Highlight Subject, using the navigation keys
Enter the Subject Text, using the keypad (up to 80 characters)
Highlight Name Card:, using the navigation keys
Press the left soft key for Add
Select either of the following name card options:
My Name Card, to add the previously saved name card
Contacts, to add a contact as the name card
Press OK to add the selected name card to the picture message
Press OK to Send the Picture Message to the recipient(s)

Note: Picture Messages are only available within the Verizon Wireless Enhanced Services Area

Verizon Online Album:

In Addition, pictures can be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

Verizon Customer Service Number:
800-922-0204

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

The Phone will not connect to my computer

asked 3 years, 6 months ago
bckykrns
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bckykrns!

Thank you for your inquiry.

The SCH-U960 (Rogue) handset has the capability to transfer files directly between a PC and a memory card (residing within the handset) with a compatible USB data cable using the mass storage feature or media sync with Windows Media Player.

To configure the handset's USB setting for Media Sync Mode follow the steps below:

1. rom the home screen, press Menu
2. Press Settings & Tools
3. Scroll down then press USB Mode (0)
4. Press either Media Sync Mode or Ask On Plug from the following:
***Media Sync Mode: When the USB data cable is connected, the device is ready to sync media like music, pictures, and videos from a PC to the microSD memory card inserted in the phone

***Modem Mode: Allows the use of the Verizon Wireless Mobile Office kit to utilize the handset as a modem for a computer (This may require additional service activation available through Verizon Wireless)

***Ask On Plug: The handset will prompt you to select the USB mode each time the USB data cable is connected to the phone and to the USB port of a computer

To use the USB Mass Storage feature follow the steps below:

1. Connect the USB data cable to both the PC and handset
2. From the home screen, press Menu
3. Press Settings & Tools
4. Press Tools (2)
5. Scroll down then press USB Mass Storage (0)
6. The display will now show "Connected to the PC..." Calls Disabled"
7. The PC will now show a new removable disk in Windows Explorer
8. Select the desired action (such as Open folder to view/copy files) and click OK
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm

If these steps won’t work, try to check this stuff:

o Try using a different USB port
o Restart the PC and soft reset the phone
o Make sure that the USB cable is Samsung genuine accessory
o Try to check the removable storage through the "My Computer"

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

Suddenly my Rogue screen will not change when the orientation of the phone is changed from "landscape" to "portrait". How can I fix this?

The phone display is stuck on "landscape". Everytime I make a call I have to turn off the speakerphone because the phone thinks the keyboard is open whether it is or not.
asked 3 years, 5 months ago
jeray77
NC
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jeray77!
Thank you for your Inquiry.

Regarding your concern please try to do a soft reset by taking the battery out and leave it for 15 seconds then put it back in the phone, if the soft reset wont work you may call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Possible Virus

Hello, my samsung rogue sometimes says updating software.... in a white upper half of the screen. This happens when I'm doing anything on the phone several times a day. Is this a virus? Is there a virus scan for this device so I can check? Thank you!
asked 3 years, 5 months ago
Costelrs
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Costelrs,

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

My touch screen seems to be off. When I touch the #1 the #7 is "pressed".

asked 3 years, 5 months ago
elbee
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
try recalibrating your screen, that may help.
answered 3 years, 5 months ago
photolovr
0points
0out of 0found this answer helpful.
Question

how do you forward text messages from your phone to your computer?

samsung rogue
asked 3 years, 5 months ago
redddheat
georgia
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi redddheat!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kit package for purpose of transferring information between the Samsung Rogue™ Full Qwerty Cell Phone (SCH-U960) and computer.

However, you can forward the text message to an email address for you to transfer text message to the computer.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I unlock my phone from NAM2?

asked 3 years, 6 months ago
Anonymous
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence. Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I fix the touch screen?

The screen pushes the bottom buttons of the screen anywhere I press on my screen. This is a second occurrence and I'm not sure if I had done something to make it stop the first time it had done this.
asked 3 years, 6 months ago
Jhall13
Steeleville, IL
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the soft reset won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I remove this phone ( Rogue ) from my account/my products as I no longer own this phone? I upgraded to the Droid Charge

asked 3 years, 5 months ago
treb1797
TN
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi treb1797,

Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

what do i do when my phone says non supported battery

asked 3 years, 4 months ago
katsamcyndy
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Thank you for your inquiry! We appreciate your patience regarding this issue with the SGH-A877 :)

This is an issue that can best be resolved by ordering a replacement battery via an Accessory specialist at 1-800-757-0280.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Touch screen is no longer working. Is there any thing I can do or am I at a lost?

asked 3 years, 4 months ago
Dezzerra
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry! We appreciate your patience regarding you issue(s) with the SCH-U960 :)

Please copy + paste the following in to your browser for further instruction regarding your touchscreen: http://support.vzw.com/clc/devices/knowledge_base.html?id=25723

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I received an error code of 60549637, what can I do to fix this?

asked 3 years, 4 months ago
mechellf
Byron, ga
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

can I download text messages into my computer from my phone?

asked 3 years, 4 months ago
Dick2277
Florida
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Unfortunately, Samsung does not offer a Data Kit package for transferring information between a Samsung Rogue™ Full Qwerty Cell Phone (SCH-U960) and computer.

However, you can forward the text message to an email address for you to transfer text messages to your computer.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!

Samsung Mobile Technical Support
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do you get photos from your phone to a computer?

im trying to download my photos to my computer.
asked 3 years, 4 months ago
jedininja
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

The SCH-U960 (Rogue) handset features two different methods to transfer pictures from the handset to a PC. Each steps will be discussed below.

Please Note: The SCH-U960 (Rogue) handset includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

>>Via Memory Card

Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

TO FORMAT MEMORY CARD:

1. Insert a memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (9)
5. Press Card Memory (3)
6. Scroll down then press Format Card
7. Press Yes to confirm Formatting the Memory Card

Caution!: Do not repeatedly format a Memory Card as this shortens it's service life

WARNING: Formatting the microSD Memory Card will permanently erase all data

Note: Locked pictures cannot be moved to a memory card

STEPS:

1. Insert the formatted microSD memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (9)
5. Press Phone Memory (2)
6. Press either My Pictures (2) or My Videos (3)
7. Press Move
8. Press each desired Photo or Video to check their box
9. Press Done
10. Press Yes to Move the Photo(s) or Video(s) to the microSD memory card
11. Remove the microSD memory card from the memory card slot
12. Insert the microSD memory card into the memory card adaptor
13. Insert the memory card adaptor into the memory card reader
14. Insert the memory card reader into the USB slot on the PC
15. Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
16. Drag and drop or copy & paste the Photo or Video into the desired destination on the PC

Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

>>Via Message
STEPS:

1. From the home screen, press Messages
2. Press Send Message (1)
3. Press Picture Message (2)
4. To the right of 1 enter the recipients e-mail address
5. Press on each recipient to check their box(es) then press Done
6. Press the Text box then enter the Message text (up to 1000 characters)
7. Press the Picture box then press the desired picture to enlarge it
8. Press to Add the Picture to the Message or press Camera to take a new photo
9. Press the Sound box then press the desired Sound or press Record New to add a new recording
10. Press the Subject box then enter the Subject text (up to 80 characters)
11. Press the Name Card box then press to add My Name Card or a Contact
12. Press Send to forward the Picture Message to the recipient(s)

Note: Picture & Video Messages are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

In addition, you may also try to contact your Service Provider if there are option for wireless back up.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!

Samsung Mobile Technical Support
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

my samsung rogue is locked up and in like another network how do i fix it?

asked 3 years, 4 months ago
ashlyn
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for correspondence.

Are you referring unlocking the phone because of phone lock?

If yes, what we can offer for the phone would be the default password which could be either "0000" or "00000000"

We do not have any option to retrieve the previous password that you have set on this phone.

If the default codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner that we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you are referring unlocking the phone so that you can use the SGH-A697 handset with network provider, we recommend contacting AT&T to assist you unlocking the phone.

Thanks and have a great day!
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I download photos from my phone to the computer?

Windows 7 tells me that there is not a known driver for this device.
asked 3 years, 4 months ago
notsbroyles
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Try following the steps below:

After hooking up your phone to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). pull this down by touching and sliding it down. select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your phone and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

usb device not recognized

I'm trying to connect my phone for rhapsody and my computers wont recognize this phone for some reason.
asked 3 years, 5 months ago
Anonymous
on Samsung Rogue™ Full Qwerty Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

There are no configurable options on the settings of the Samsung Rogue, to connect it to a computer and listen to rhapsody.

Samsung does not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources. The suggestion we can offer would be to search the internet to locate an application to suit your needs.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
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