Why won't my phone charge/get to start up menu?
Last night I was in the middle of texting a friend and I went to sit my phone down. Once I did so, it shut off. I went to turn it back on and the white verizon wireless startup screen came up, but then on the upper righthand corner of the same screen, a white bar popped up that says "*012345. . . . . . . . . . . " now my phone will not turn on without it being plugged in, and once it is plugged in and i start it up, it freezes at the same screen. doesn't even make it to the home menu screen. stuck on verizon wireless with the white bar in the corner w/numbers. tried taking the battery out, doesn't do anything. also when i connect it to a computer, the computer wont recognize it now... so since i canntot get to the menu screen, i cannot reset it! please help!
asked 1 year, 9 months ago
on Samsung Reality™ Touchscreen Cell Phone
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Thank you for your inquiry. We understand that your phone is not loading to the home screen and will not turn on unless its plugged in the charger. We apologize for any inconvenience this may have caused you.
You may try to drop by at your service provider's corporate store to try using a different battery to check if it would work.
If this won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Tip: Just in case you need to contact us about your phone concern, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.
We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
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