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Customer Questions & Answers for
Samsung Reality™ Touchscreen Cell Phone

Customer Questions & Answers:
718 Questions
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724 Answers

Questions & Answers for samsung Samsung Reality™ Touchscreen Cell Phone

Question

is it possible to send an E-mail from my home pc to my phone?

asked 3 years, 7 months ago
sutzus
lincoln ne.
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sutzus!

Thank you for your inquiry.

We recommend that you call your service provider to configure the settings of the phone to receive Email messages on it.

We thank you for your patronage of Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Why does my phone keep going off and on?

it doesn't want to work its been like this for about five hours and i want it to start working.
asked 3 years, 7 months ago
bnicole
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there bnicole!
Thank you for your inquiry.
Do a soft reset on your phone. If the soft reset won’t work,try a different battery or charger. We would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We thank you for your patronage of Samsung products.
answered 3 years, 7 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I recharge the Samsung Reality while maintaining the power in the off position?

asked 3 years, 7 months ago
Slokeyman
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Slokeyman!

Thank you for your inquiry. Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other application usage patterns. You can just plug in the phone with the charger that came with it for you to recharge the phone. It is necessary to have your phone charge while it's in off position to prevent the possible power or battery damaged.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

The touch screen on my samsung reality is unresponsive, how do i fix it?

I dropped my phone and it seemed to be working fine, but now the touch screen is completely unresponsive.
asked 3 years, 7 months ago
Skyelar
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Skyelar.

Thank you for your inquiry. Do a soft reset on your phone by taking the battery out and put it back again. If the soft reset won’t work, we would be glad to give you further assistance in resolving your concern. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why does my wallpaper keep returning to default pictures?

I have to keep reloading my wall paper.
asked 3 years, 7 months ago
train618
Salem, Ill
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi train618!

Thank you for sending an inquiry.

Have you tried to do a soft reset by removing the battery on the phone and putting it back? How long have you been experiencing this kind of issue?

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do I download pics from sd card to computer?

computer says that there is no driver.
asked 3 years, 6 months ago
drewbear
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi drewbear!

Thank you for sending an inquiry.

Please refer to the link below, to guide you on how to transfer pictures from the phone to the computer or vice versa.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I find the sent box on my samsung reality phone. It says it is full, but can not find it to earse them

asked 3 years, 6 months ago
mhowerton
Illinois
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mhowerton.

Thank you for your inquiry. To erase your sent items please go on messaging > erase option > erase sent.

If you need further assistance just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

CAN i VIEW TV THROUGH my phone on my computer monitor

asked 3 years, 6 months ago
canman
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi canman!

Thank you for your inquiry.

The phone doesn't have any configurable options to view TV through your phone on your computer.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can I make a 4 way call?

asked 3 years, 6 months ago
LeslieM
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi LeslieM!

Thank you for your inquiry.

The phone supports 3 Way Call or Conference Call.

To Make a Conference Call, between yourself and two other callers, on the handset follow the steps below:

While in standby mode, dial the number for the first party, then press SEND
When connected, ask them to remain on the line.
Press the SEND key to place them on hold.
Dial the second party’s phone number and press SEND.
When the second party answers, press SEND to connect all three parties.
Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

For more information on 3 Way Calling and Conference Calling see your service provider.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do I pair my phone to SYNC in my car?

My phone recognizes SYNC but will not pair with it.
asked 3 years, 6 months ago
Anonymous
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Blair!

Thank you for your inquiry.

While your handset does support the Bluetooth profile for hands free operation, this would best be addressed by your vehicle manufacturer, as they can provide a list handsets approved for compatibility. In most cases, this information is available on the manufacturer’s website.

Please bear in mind that Samsung does not support the use of any third party hardware with our handsets. We apologize for any inconvenience this presents.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How to delete game apps from phone

asked 3 years, 6 months ago
bj030483
Pa
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bj030483,

Thank you for your inquiry.

There are no configurable options to delete preinstalled games on the SCH-U820 (Reality) phone.

To delete downloaded games, just go to Media Center and then select Browse and Download. Choose the game and select the option to delete.

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do I download my pictures to my computer/

asked 3 years, 6 months ago
diablo62458
27615
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Thank you for your inquiry. There are four methods in transferring pictures from phone to computer. Mass storage option is the one, easiest method that you can use to transfer file from phone to computer, however to establish a connection between your phone and computer, you need to have a memory card inserted on your phone and a genuine Samsung usb cable.

To use the USB Mass Storage feature follow the steps below:

1. Connect the USB data cable to both the PC and handset
2. From the home screen, press Menu
3. Press Settings & Tools
4. Press Tools
5. Scroll down then press USB Mass Storage
6. The display will now show "Connected to the PC..." Calls Disabled"
7. The PC will now show a new removable disk in Windows Explorer
8. Select the desired action (such as Open folder to view/copy files) and click OK
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm

We thank you for your patronage of Samsung products.

Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

the software

i have the samsung reality, i have a memory card with my sound (i use the sounds as my ringtone)my pictures and everything but sometimes it works sometime it doesnt. this happens right after the phone installed the new software. i was wondering if i could get the old software back, IF SO PLEASE HELP!!!!
asked 3 years, 6 months ago
DJROCK552
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi DJROCK552!

Thank you for your inquiry.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I upload pictures from my samsung reality phone to my computer

I've connected the USB cord and everytime I attempt it says there is not new photos but there are plenty on my phone and i've never uploaded before.
asked 3 years, 6 months ago
Anonymous
Newark, OH USA
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Curtwayne!

Thank you for your inquiry.

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to the computer.

If you are going to transfer media files from your Samsung Reality™ Touchscreen Cell Phone (SCH-U820) to the computer, you may do USB mass storage so you could transfer them to the computer.

For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card follow the steps below:
1. Insert a memory card into the memory card slot.
2. From the standby screen, press Menu.
3. Press Settings & Tools.
4. Scroll down then press Memory.
5. Press Card Memory.
6. Scroll down then press Format Card.
7. Press Yes to confirm Formatting the Memory Card.

To move or copy Photos or Images to a memory card follow the steps below:
1. Insert a formatted microSD card into the memory card slot.
2. From the home screen, press Menu.
3. Press Media Center.
4. Press Picture & Video.
5. Press My Pictures.
6. Press the desired Image.
7. Press Options then press Move to Card.

To use the USB Mass Storage feature follow the steps below:
1. Connect the USB data cable to both the PC and handset.
2. From the home screen, press Menu.
3. Press Settings & Tools.
4. Press Tools.
5. Scroll down then press USB Mass Storage.
6. The display will now show "Connected to the PC..." Calls Disabled".
7. The PC will now show a new removable disk in Windows Explorer.
8. Select the desired action (such as Open folder to view/copy files) and click OK.
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do I transfer my pictures and video to a CD

asked 3 years, 6 months ago
Anonymous
KC, MO
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi RonWilson!

Thank you for your inquiry.

Regarding about your concern, if you want to transfer pictures and videos saved on the SCH-U820 handset to a CD, we recommend transferring them first to your computer and then transfer them to a CD.

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to the computer.

If you are going to transfer media files from your Samsung Reality™ Touchscreen Cell Phone (SCH-U820) to the computer, you may do USB mass storage so you could transfer them to the computer.

For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card follow the steps below:
1. Insert a memory card into the memory card slot.
2. From the standby screen, press Menu.
3. Press Settings & Tools.
4. Scroll down then press Memory.
5. Press Card Memory.
6. Scroll down then press Format Card.
7. Press Yes to confirm Formatting the Memory Card.

To use the USB Mass Storage feature follow the steps below:
1. Connect the USB data cable to both the PC and handset.
2. From the home screen, press Menu.
3. Press Settings & Tools.
4. Press Tools.
5. Scroll down then press USB Mass Storage.
6. The display will now show "Connected to the PC..." Calls Disabled".
7. The PC will now show a new removable disk in Windows Explorer.
8. Select the desired action (such as Open folder to view/copy files) and click OK.
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can I get the phone to connect to the computer?

Meaning its already connected to the usb but the computer is not reading it
asked 3 years, 6 months ago
Latece
Charlotte NC
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Latece!

Thank you for your inquiry.

Here are some troubleshooting steps that you can do to connect your phone
with your computer.

1. Reboot your computer by powering it off and unplugg the power cable and wait for atleast 30 minutes before powering on the computer again.

2. Use a different USB port.

3. Update the driver on your computer.

Here's how:

- Click on START.
- Click on RUN and type in "devmgmt.msc" and hit OK.
- The Device Manager box will appear. Highlight the red marked drivers from the Universal Serial Bus Controllers and right click then click on "Properties".
- Go to the "Driver" tab and press "UPDATE DRIVER".

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do i download my pictures from Samsung Reality to my PC?

asked 3 years, 6 months ago
Caribou
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Caribou!

Thank you for your inquiry.

Here's a link on how to transfer pictures and videos between your phone and your computer:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can someone please help me?

My Samsung Reality cell phone is stuck on the white opening screen (displays verizon wireless logo). I tried turning the phone off and removing the battery. No luck. Please tell me how to get off this screen so I am able to use my phone. I would REALLY appreciate it!
asked 3 years, 6 months ago
Atleybear
CT
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Atleybear!

Thank you for your correspondence. If you’ve already try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do you work the zoom?

asked 3 years, 6 months ago
soltisjoe
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence.

Which feature of your phone that you would like to zoom?
Would you like to zoom in and out while taking pictures using the camera of your phone?
Would you like to zoom while viewing a photo or a file?
Would you like to zoom while viewing a web page?

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

golf apps?

can you show me or tell me if there are any golf apps for this phone?
asked 3 years, 6 months ago
jeremyoo7
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please coordinate with your service provider, with regard to this issue.
Verizon. (800-922-0204)

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
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