Looking for Answers about samsung Samsung Reality™ Touchscreen Cell Phone?

Hi JodiRzepka!
Thank you for your inquiry.

Do a soft reset on your phone. If the soft reset won’t work, we would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi santoluzbel!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Reality™ Touchscreen Cell Phone (SCH-U820) OS is only compatible with the Windows based OS.

However, you can still download and transfer media files from your MAC OS computer to the phone using Mass Storage which requires you to have the memory card and a memory card reader on your computer.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format microSD memory card on the SCH-U820 handset:
1. Insert a memory card into the memory card slot.
2. From the standby screen, press Menu.
3. Press Settings & Tools.
4. Scroll down then press Memory.
5. Press Card Memory.
6. Scroll down then press Format Card.
7. Press Yes to confirm Formatting the Memory Card.

Note: Formatting the microSD memory card will delete all information saved on your memory card. I will suggest backing up first your files saved on the microSD memory card.

To transfer (Via a memory card) media files from a PC, to the Samsung phone follow the steps below:

On the PC:
1. Insert the microSD memory card into the memory card adaptor.
2. Insert the memory card adaptor into the memory card reader.
3. Connect the memory card reader to the PC’s USB port.
4. Copy desired MP3 files from the PC hard drive.
5. Paste the MP3 files into the microSD memory card's designated folder. (Pictures, videos, audios)
6. Remove the microSD memory card from the memory card adaptor.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi blflavaz,

Thank you for your correspondence.

Are you using a Samsung Bluetooth headset? Please check if the Bluetooth that you are using supports the Advanced Audio Distribution Profile (A2DP). A2DP, also known as "Bluetooth Stereo Profile", allows stereo quality audio to be streamed from a media source to a connected device. If the Bluetooth headset that you have has this feature and you cannot stream music, you may call Samsung Customer Support for assistance.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi wcoleman!

Thank you for your inquiry.

To move or copy Photos or Images from the phone's internal memory to a memory card follow the steps below:

1. Insert a formatted microSD card into the memory card slot
2. From the home screen, press Menu
3. Press Media Center
4. Press Picture & Video (2)
5. Press My Pictures (3)
6. Press the desired Image
7. Press Options then press Move to Card (5)

Note: Locked images cannot be moved to a memory card

Thank you for your continued interest in Samsung products.

Hi Stopanski!

Sorry for the inconvenience.

We can best assist you with your inquiry by calling the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Hi paulsnow1978!

Thank you for your inquiry.

The phone needs to have the .GIF type of file for you to have an animated wallpaper or image on your Samsung Reality™ (SCH-U820). And this type of file is supported by the handset so you can have this type of image on the phone and set as your wallpaper. And please check the resolution settings of an image that you should have on the handset: 1600 X 1200, 1024 X 768, 640 X 480, 320 X 240. Other: 2048 X 1536 and 1920 X 1080.

Thank you for your continued interest in Samsung products.

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Hi kmarshall,

Thank you for your inquiry.

Once the music files are saved on a folder on the computer, you can transfer them on the phone via mass storage. To use the USB Mass Storage feature, follow the steps below.

1. Connect the USB data cable to both the computer and handset.
2. From the home screen, press Menu.
3. Press Settings & Tools.
4. Press Tools (2).
5. Scroll down then press USB Mass Storage (0).
6. The display will now show "Connected to the PC..." Calls Disabled".
7. The computer will now show a new removable disk in Windows Explorer.
8. Select the desired action (such as Open folder to view/copy files) and click OK.
9. After copying selected files from the computer to the microSD card, inserted in the phone, touch Disconnect on the phone to restore phone service then touch Yes to confirm.

Thank you for your continued interest in Samsung products.

Greetings!

Thanks for your question!

Regarding your concern, please see below for steps on using the zoom on your camera.

From the home screen, press the Camera/Camcorder button , located on the right side, to activate the Camera
If the Camera/Camcorder is in Camera mode, the Camcorder icon will be displayed on the left side above Mode
To switch to Camera mode touch the Camera icon , displayed on the left side above Mode
Touch Brightness then touch the desired Brightness setting by touching either minus (-) or plus (+)
Zoom in using the speakerphone/zoom button or zoom out using the voice command button
Press the Camera/Camcorder button to take the picture
Touch Save to save the picture, in JPEG format, in the My Pictures folder

-or-

From a Home screen, touch Menu > Media Center > Picture & Video > My Pictures.
From the drop-down list, choose Phone to view pictures stored in the phone’s memory, Memory Card for pictures stored on an optional memory card, or All Pictures.
Touch the View Mode button to choose Thumbnails, List, or Photo River.
While viewing a list of pictures, touch for these
options:

• Erase: Mark files for deletion.
• Send via Bluetooth: Select photos to send via Bluetooth.
• Upload via Communities: Select photos to post to a blog or online album via Communities.
• Slide Show: Make a Slide Show with selected pictures, or Play a Slide Show.
• Print: Print selected photos via USB or Bluetooth.
• Move: When an optional memory card is installed, move selected pictures between the phone memory and the memory card.
• Lock/Unlock: Lock to prevent deletion or moving.

Touch a photo to view it. While viewing a photo, you have these options.

• Zoom: Touch Zoom, then swipe your finger up or down across the photo, or press the Zoom key on the side of the phone to zoom.
• Dynamic Canvas: Draw on the photo using Dynamic Canvas.
• Full Screen: Display the photo in full screen.
• Send: Send the photo in a Picture Message, to Online Album, or Via Bluetooth.
• Set As: Set the photo as Wallpaper, or as Picture ID for a contact.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi Kaylee,

Thanks for reaching out to us for support.

Unfortunately, the only text input option on the Reality is through the Qwerty keyboard. We apologize for any inconvenience that this may cause you.

For more info on the specs and features on the Reality, please visit the link below.

http://www.samsung.com/us/mobile/cell-phones/SCH-U820ZKAVZW-features

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support

Hi lhubbard512!

Thank you for your correspondence. There is no driver software for the phone that can be download on our website. However, you can perform a mass storage to transfer media files between the phone and the computer. You can follow the steps below.

Note: Phone must have inserted a memory card and making sure to use Samsung USB cable

Connect the USB data cable to both the PC and handset
From the home screen, press Menu
Press Settings & Tools
Press Tools (2)
Scroll down then press USB Mass Storage (0)
The display will now show "Connected to the PC..." Calls Disabled"
The PC will now show a new removable disk in Windows Explorer
Select the desired action (such as Open folder to view/copy files) and click OK
After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm

If the steps still won’t work, try to temporarily disable the firewall and antivirus of the computer and retry to perform a mass storage option again.

If the phone doesn’t have a memory card you may have to send the pictures and videos to your e-mail address and retrieve it on your computer.

We thank you for your patronage of Samsung products.

Hi SMICHAELB!

Thank you for your correspondence. You can follow the steps below to transfer media files between the phone and the computer.

Note: Phone must have inserted a memory card

Connect the USB data cable to both the PC and handset
From the home screen, press Menu
Press Settings & Tools
Press Tools (2)
Scroll down then press USB Mass Storage (0)
The display will now show "Connected to the PC..." Calls Disabled"
The PC will now show a new removable disk in Windows Explorer
Select the desired action (such as Open folder to view/copy files) and click OK
After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm

If the phone doesn’t have a memory card you may have to send the pictures and videos to your e-mail address and retrieve it on your computer.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support

Hi concerneddad!

Thank you for your inquiry.

This issue is best addressed, by contacting your service provider. Please coordinate with them, and inquire if this functionality is possible with there services.
Verizon. (800-922-0204)

We appreciate your continued interest in Samsung products.

Hi there,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support

Hello and thanks for reaching out!

Try following the steps below:

After hooking up your device to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. Select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your device and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Hello and thanks for reaching out!

Try following the steps below:

After hooking up your device to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. Select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your device and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00012831&fm_seq=12999

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Hi Scottyjx,

Thank you for your inquiry. We understand that you would like to check options setting time on your phone in Eastern Time Zone. We do apologize for any inconvenience this may cause you.

Since the time on your phone is updated by the network of your service provider, advise you to contact your service provider for available options to configure the time on your phone in Eastern Time Zone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Hi Jp30!

Thank you for your inquiry.

The Speakerphone/Zoom key would be the button for you to zoom in or out from the web page. Press to activate speakerphone. In Browser, press to increase and decrease size of web content, or in zoom mode when viewing a picture in My Pictures.

We appreciate your continued interest in Samsung products.