Looking for Answers about samsung Samsung Reality™ Touchscreen Cell Phone?

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Hi, Cbrook09!

If you’re pertaining to the font size in your incoming text messages that is too small, you’ll just have to adjust it using the volume buttons.

Once you open up a message from your inbox, press the volume up key (if you want to enlarge the font size) and press the volume down key (to reduce the font size) on the phone.

However, regarding the font size on the incoming call, there's no configurable option to change that.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support

Thank you for your inquiry.

We are Sorry for the inconvenience. It could be a possible software condition and the phone needs to be evaluated and fixed.

We highly suggest you to call us with the IMEI/HEX number located at the inner back of your phone so we can check the warranty of your phone for repair options.

please contact our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support

Thank you for your inquiry.

FN is the Function Key that works like a shift key to activate a second function on a dual-purpose key.

Function Key (Fn) allows you to capitalize letters or activate symbols.

Thank you for choosing Samsung.
Sincerely,
Technical Support

Thank you for your inquiry. We apologize with the inconvinience but this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Sincerely,
Technical Support

Thank you for your inquiry.
According to your concern you want to know how you can turn on the GPS on your Samsung Reality phone. Your phone indeed support GPS locator & navigator. However for you to use GPS on your phone it has to be activated by your Service Provider which is Verizon Wireless. And it would be a paid service. So you may try to contact Verizon about this service to learn more.

If you have other questions please feel free to contact us at our Samsung Mobile Support Hotline 18889874357.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support

There is no configurable option on the phone to sync Outlook.

We do not have any available software or driver for the SCH-U820.

You may contact your service provider regarding the software that you can use that will support syncing Outlook with the phone.

Hi there!

For you to completely close the application on the phone without seeing them on your home screen, you may click the arrow on the left side of the screen as it will bring you the widget bar (list of the shortcut icons) of the handset. Drag and drop the icon from the home screen going to the widget bar.

Thank you for your inquiry.
I read about your concern regarding will any micro sd card fits in your sch-u820. I have checked my resources & the phone itself, and seems that the sch-u820 does support the use of a micro sd card.
And so let me give you some details on how to install & what is the maximum capacity size of a micro sd card that you can insert in your phone.

Your phone supports the use of an optional, removable
microSD™ memory card of up to 16GB capacity. You can store
music or pictures you download or transfer to your phone, andInstalling the Memory Card
1. Pull the microSD card cover out and turn it to expose the
card slot.
2. Push the microSD card into the slot until it locks into place.

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
other files, on the memory card.

Regarding your concern, we do not have any details on how the consumer can dismantle the phone. The reason why is because we do not want consumers to remove certain parts of the phone that might lead to any potential damage.

Thank you for your inquiry. As i have checked, Your phone do not support a software to sync data to outlook. You can check with verizon for "verizon backup assistant" .

Hi, yes you can transfer pictures from your phone to your Pc, just follow/click on the link below that I provided below:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

Note* you need to have a memory card inserted in your phone.

Have a good day.

Here are the steps on how o upload pictures form your phone to your Facebook:

Use My Pictures to view, edit and and manage images stored on
your phone please follow the steps below:

1. From a Home screen, touch Menu ➔ Media
Center ➔ Picture & Video ➔ My Pictures.
2. From the drop-down list, choose Phone to view pictures
stored in the phone’s memory, Memory Card for pictures
stored on an optional memory card, or All Pictures.
3. Touch the View Mode button to choose Thumbnails,
List, or Photo River
When viewing photos in Photo River with the phone closed,
simply turn the phone to landscape mode to activate Photo
River. Tilt the device left or right to scroll through photos.
Touch the photo you would like to view and/or edit.
When viewing a photo in full screen view, you can use your
finger to flick, as well as tilt the device to scroll through
photos.
4. While viewing a list of pictures, touch for these
options:
Upload via Communities: Select photos to post to a blog or online
album via Communities

It was a pleasure doing business with you.
Technical Support Team

We cannot assist in unlocking the phone for use on another network. We hold a proprietary licensing agreement with your Service Provider and it would be in violation of this agreement to assist in unlocking the phone.

Your Service Provider has these codes and should be able to provide support for this.

Please Note: Unlocking of the phone, although at the discretion of the service provider is possible, will void all Samsung warranties for support or service. Features that are available on the intended network may not be accessible on the alternate network. Features on the alternate network may not be available this phone as these features are not those of the network on which the phone was intended to be used, and therefore, are not programmed.

As to whether or not a phone of this type will be available for the network of your choice in the future, we are only able to provide information regarding models that are currently on the market for sale, as any pre-release information would be subject to change and could therefore be inaccurate at the time of launch.

We can do minimal troubleshooting to your phone. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

The phone supports Dial-Up Networking Bluetooth Profile that will allow you to use the phone as a modem to your computer or laptop.

We do not have any available software or driver for the SCH-U820.

You need to contact your service provider so you can ask for the Modem Data Plan and Modem Drivers.

The phone model SCH-U820 does not support software for data synchronization such as calendar from outlook program in your PC.

Thank you for your inquiry.
To connect your phone to your computer to transfer files, you don’t need to download any driver for it. Your Samsung Reality phone has the capability of doing it, even without a driver.
Let me show you the procedure on how to do it. This method is the Mass Storage Mode. Please be reminded that Micro SD card is also needed for this. And this is for transferring pictures, videos and music.
For pictures and videos: (it also applies to music)
Connect the USB data cable to both the PC and handset
From the home screen, press Menu
Press Settings & Tools
Press Tools (2)
Scroll down then press USB Mass Storage (0)
The display will now show "Connected to the PC..." Calls Disabled"
The PC will now show a new removable disk in Windows Explorer
Select the desired action (such as Open folder to view/copy files) and click OK
After copying selected files from the PC to the micro SD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.
For Music or MP3:
Sync Music
In order to use the Sync Music option, the PC must be loaded with Windows Media Player 10 or higher. To download Windows Media Player 10 or higher visit the following website: http://www.microsoft.com/windows/.
To sync MP3 files from Windows Media Player to the phone memory or memory card follow the steps below:
From the standby screen, insure that the USB mode setting is set to either Media Sync Mode or Ask on Plug.
Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
If prompted, select Media Sync Mode
Open Windows Media Player 10 or higher then click on the Sync tab
From the Windows Media Player application Sync tab, ensure that the SCH-U820 device displays in the upper-right corner of the screen. If not, click on Next device until the SCH-U820 appears.
Click on the Library plus sign (+) then click on Songs to display a list
Drag or Add the MP3 file(s) from the library to the Sync List or playlist
Select Start Sync to transfer the MP3 file(s) to the handset memory or memory card
After the file transfer is completed it will be safe to remove the USB data cable from both the handset & PC
WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER.
With music you have two methods that you can try.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support

Hi there?

How long have you been experiencing this problem?

Were you able to receive picture messages before or is this your first time?

Configuration to receive text message and multimedia message are totaly different.

Once you activate the phone, it allows you to send and receive mesages and it allows you to send and receive calls.

However, it is different with sending and receiving picture messages on the phone because you need to coordinate with your service provider for them to activate the GPRS and MMS configuration that would allow you to do so. These are additional service that you can apply with your account through your network provider.

You may call your network provider so you can check your options regarding this matter and have it activated in your account.

Thank you for your inquiry.
Hi, I don’t know if all these will work. But I am hoping it would help you out. I will show you all the possible way to lock and unlock your Samsung Reality phone.
The SCH-U820 (Reality) handset features three different kinds of locks, Manual Lock, Auto Lock and Phone Lock.
Manual Lock
Press the Lock key , located on the upper right side (#4), to manually lock the handset. Touch and Hold the Lock key to manually unlock the handset.
Auto Lock
To enable or disable the auto keypad lock, follow the steps below:
From the home screen, touch Menu
Touch Settings & Tools
Press Touch Settings (6)
Under Auto Lock, touch either On or Off to enable or disable the Auto Lock setting
Phone Lock
In Phone Lock mode, you can answer calls, but the phone must be unlocked to place outgoing calls (except to emergency numbers). The phone locks automatically the next time it is powered on and stays locked until you enter the correct lock code.
To enable or disable the Phone Lock setting, follow the steps below:
From the home screen, touch Menu
Touch Settings & Tools
Touch Phone Settings (7)
Touch Security (8)
Enter the Lock Code (Default is last 4 digits of phone number)
Touch one of the following:
Touch Phone Lock Setting (3)
From the Phone Lock Setting touch one of the folllowing:
Unlocked - The phone remains unlocked
On Power Up - The phone locks after power up
Touch Lock Phone Now (4)-The phone locks immediately and stays locked until the correct lock code is entered
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support