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Customer Questions & Answers for
samsung Samsung Reality™ Touchscreen Cell Phone

Customer Questions & Answers:
718 Questions
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724 Answers

Questions & Answers for samsung Samsung Reality™ Touchscreen Cell Phone

Question

How do I sync the Reality to Outlook?

I bought this unit today, every time I link it to my system running Windows 7 the device driver fails to load, but I am able to see the phone as a folder. Is there a driver for this phone for Windows 7?
asked 3 years, 9 months ago
dedboyzz
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
There is no configurable option on the phone to sync Outlook.

We do not have any available software or driver for the SCH-U820.

You may contact your service provider regarding the software that you can use that will support syncing Outlook with the phone.
answered 3 years, 7 months ago
Samsung5
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Question

How do I close apps?

I am needing to find out how to close apps on my newly purchased reality. Seems once I open them they just stay open in the background until I reset my widgets
asked 3 years, 9 months ago
SNM2
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there!

For you to completely close the application on the phone without seeing them on your home screen, you may click the arrow on the left side of the screen as it will bring you the widget bar (list of the shortcut icons) of the handset. Drag and drop the icon from the home screen going to the widget bar.
answered 3 years, 7 months ago
Samsung4
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Question

What is maximum gb memory card can I use in the phone

What is the largest capacity memory card can I use in my samsung reality cell phone?
asked 3 years, 9 months ago
bsmith2173
New Jersey
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry.
I read about your concern regarding will any micro sd card fits in your sch-u820. I have checked my resources & the phone itself, and seems that the sch-u820 does support the use of a micro sd card.
And so let me give you some details on how to install & what is the maximum capacity size of a micro sd card that you can insert in your phone.

Your phone supports the use of an optional, removable
microSD™ memory card of up to 16GB capacity. You can store
music or pictures you download or transfer to your phone, andInstalling the Memory Card
1. Pull the microSD card cover out and turn it to expose the
card slot.
2. Push the microSD card into the slot until it locks into place.

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
other files, on the memory card.
answered 3 years, 9 months ago
Samsung8
Samsung8
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Question

How do I take apart the lcd portion of the phone?

I dropped my phone in water. It still works, but there is water behind the screen. I would like to disassemble that part of the phone for it to dry out. How do I take the frame off from around the lcd?
asked 3 years, 9 months ago
karendelta
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Regarding your concern, we do not have any details on how the consumer can dismantle the phone. The reason why is because we do not want consumers to remove certain parts of the phone that might lead to any potential damage.
answered 3 years, 7 months ago
Samsung5
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Question

ID music

Can my phone ID music on the radio?
asked 3 years, 9 months ago
sophtglow
montgomery al
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry.

We did not receive enough information regarding the issue or product for which you have requested assistance. Please send us again your forum inquiry with additional information so that we may better assist you.
answered 3 years, 6 months ago
SamsungSupport11
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Question

How do I change the font size on my text alert/incoming call screen?

I don't know how this happened, but the font on my screen that says if you have a new text or an incoming call (you have to slide to unlock) changed itself to a font so small that I can't see what it says without holding the phone right in front of my face. It was a normal font size before, and then it suddenly changed. How do I change it back?
asked 3 years, 9 months ago
cbrook09
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi, Cbrook09!

If you’re pertaining to the font size in your incoming text messages that is too small, you’ll just have to adjust it using the volume buttons.

Once you open up a message from your inbox, press the volume up key (if you want to enlarge the font size) and press the volume down key (to reduce the font size) on the phone.

However, regarding the font size on the incoming call, there's no configurable option to change that.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport9
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Question

Why does my Samsung Reality revert back to the original wallpapers randomly without me changing it?

My wallpapers keep randomly changing back to the default backgrounds. Is there a way to stop this?
asked 3 years, 9 months ago
mrunge340
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
We can do minimal troubleshooting to your phone. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 7 months ago
Samsung5
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Question

Where do I find the CDMA modem driver for my Samsung Reality so I can use the phone's modem?

asked 3 years, 9 months ago
jeepfanatic14
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
The phone supports Dial-Up Networking Bluetooth Profile that will allow you to use the phone as a modem to your computer or laptop.

We do not have any available software or driver for the SCH-U820.

You need to contact your service provider so you can ask for the Modem Data Plan and Modem Drivers.
answered 3 years, 7 months ago
Samsung5
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Question

i cant open picture messages it keeps saying not available while in a call how do i open them?

i recieve texts just fien but everytime someone sends a picture it just wont open i open the message and hit download and it give me that not available message. im at a loss as to what to do.
asked 3 years, 9 months ago
goeke14
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there?

How long have you been experiencing this problem?

Were you able to receive picture messages before or is this your first time?

Configuration to receive text message and multimedia message are totaly different.

Once you activate the phone, it allows you to send and receive mesages and it allows you to send and receive calls.

However, it is different with sending and receiving picture messages on the phone because you need to coordinate with your service provider for them to activate the GPRS and MMS configuration that would allow you to do so. These are additional service that you can apply with your account through your network provider.

You may call your network provider so you can check your options regarding this matter and have it activated in your account.
answered 3 years, 8 months ago
Samsung4
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Question

How do I pair the phone with my car bluetooth?

asked 3 years, 9 months ago
dlhuether
Raleigh, NC
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry.

Here's the steps on how you can pair or connect your phone with your bluetooth carkit.

Place the Bluetooth device in discoverable mode
From the home screen, touch Menu
Touch Settings & Tools
Touch Bluetooth Menu (3)
Touch Search then touch Ok to Turn On Bluetooth and begin the search for a new device
Touch the Bluetooth device then touch to Pair the devices
If auto pair is disabled, enter the Passkey (0000) then touch Done
If auto pair is enabled, the handset will display a brief message stating attempting to auto pair with the Bluetooth Device Name.
Touch Yes at the “Connect to (Bluetooth Device Name)?” prompt
You will get a brief message stating connecting with the Bluetooth Device
After being successfully connected the handset will return to the "Bluetooth Menu" screen
Note: When successfully paired, the Bluetooth connected iconwill appear on the top line of the display

Thank you for your choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung5
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Question

I can no long find the "fun effects" for pictures on my Samsung Reality.

asked 3 years, 9 months ago
jllburns
Michigan
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Greetings!
Here are the steps on how to take a picture on the mobile and how to add fun effects on your phone please follow the steps below:
1. Press the Camera/Camcorder key. The camera is always open in landscape mode, with Camera Options displayed.
2. Set Camera Options, or tap the screen to hide Options.
3. Using the display screen as a viewfinder, compose your picture by aiming the lens at the subject.
4. Press the Camera/Camcorder key to take the picture.
5. After taking a photo, set Photo Options for the new photo:
Use Camera Options to customize your photos. Camera options appear on screen when you launch the Camera, or can be displayed at any time by touching the screen.
6. Press Settings ➔ Camera> Effects
Effects: Choose an effect to add to the photo

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
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Question

Screen states: "Err Fatal Kernel Panic: Mis-aligned 1ff @ 6b7 00511. Bootblock Version: Ver u820:DB27.17". Phone will NOT function. How do I correct?

asked 3 years, 9 months ago
HiAnn
Illinois
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry.

We are Sorry for the inconvenience. It could be a possible software condition and the phone needs to be evaluated and fixed.

We highly suggest you to call us with the IMEI/HEX number located at the inner back of your phone so we can check the warranty of your phone for repair options.

please contact our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport12
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Question

how to set up commuities

asked 3 years, 9 months ago
hugnkiss525
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry, According to my resources here are the steps of how to set-up communities.

1. touch the communities icon
2. the first launch of the communities service displays a service disclaimer. select accept.
3. To populate the list of communities, select update.
result: communities synchronizes with its server, then displays the available social networking sites.

with the communities application, you will only log into the sites one time using your user name and password. After signing in and selecting " Save Login", the credentials are sent to the communities server. once the credentials are validated they are saved for use with each individual site, and communities lists those sites in the "preffered sites" list.

note: you cannot add more social networking sites to the communities application.

Thank You for choosing samsung
sincerely,
Technical Support.
answered 3 years, 9 months ago
samsung6
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Question

what does FN stand for? It only show up when you slide phone out

asked 3 years, 9 months ago
warlord
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry.

FN is the Function Key that works like a shift key to activate a second function on a dual-purpose key.

Function Key (Fn) allows you to capitalize letters or activate symbols.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung5
0points
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Question

How do i make shortcuts for applications in the "browse & download" folder?

I have skype in my "Browse & Download" folder on my Reality phone. How do I make a shortcut, or move the skype icon, to the main screen of my phone?
asked 3 years, 9 months ago
Anonymous
Portland, OR, USA
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there!

Skype is a third party program that you could download on the phone. There is no available option for the phone to assign a short cut icon for applications downloaded.

The phone has a capability for you to put widgets(shortcut icons) on the main screen of the phone and that would be limited to 24 preloaded applications for the phone (Alarm Clock, Birthday, Bluetooth, Calculator, Calendar, Clock, Date, Dice, Facebook, Games, My Favorites, My Pictures, My Shortcuts, My Verizon, MySpace, Notepad, Personal Banner, Photobucket, Sketchpad, Tuitorial, Twitter, Widget Settings, YouTube and Help).
answered 3 years, 9 months ago
Samsung4
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Question

Why does my phone reset my backgrounds randomly?

No warning at all, i'll just pick up my phone and all four wallpapers will be reset to what it came with. VERY ANNOYING.
asked 3 years, 9 months ago
Anonymous
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry. We apologize with the inconvinience but this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Sincerely,
Technical Support
answered 3 years, 9 months ago
samsung6
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Question

how do you tunr on the flash for the camera

asked 3 years, 9 months ago
joniemt
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry. Upon checking about the phone's information apparently
there is no configurable option to have the flash turned on,since the feature isn't available on the phone itself.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport11
0points
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Question

Unlocking phone.

I had switched my phone line b/c the app store would'nt work. I also had my phone to lock on power up. My phone shut off when I switched lines and now I can't use my phone. What can I do?
asked 3 years, 9 months ago
phonegirl123
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport11
+1point
1out of 1found this answer helpful.
Question

How do I upload pictures from my phone to facebook

asked 3 years, 9 months ago
joeyp
marquette mi
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Here are the steps of how to upload photos from the Samsung Communities application, follow the steps

From the home screen, touch Menu
From Menu, touch Media Center
Touch Communities
Touch the Upload icon to the right of the selected Community
Touch My Pictures to upload from your album or Take Pictiure to take a new Picture
Select a picture to upload or select Mark All, then touch upload. At this time the photo will be uploaded to the chosen site. Touch exit to return to the Communities application.

To upload Photos from the SCH-U820 (Reality) camera application, follow the steps

From the home screen, press the Camera/Camcorder button , located on the right side, to activate the Camera
Press the Camera/Camcorder button to take the picture
Touch Upload your picture will be saved and the Communities preferred list will be displayed, Touch beside the desired site.
You can choose to add additional pictures to upload, add a title, or choose which Album to upload to. Touch Upload, at this time the photo will be uploaded to the chosen site. Touch exit to return to the home screen.

From Picture Album

From the home screen, touch Menu
From Menu, touch Media Center
Touch Picture &Video
Touch My Pictures
Touch the selected picture to view, Touch Options
Touch Upload via Communities
Touch Upload your picture will be saved and the Communities preferred list will be displayed, Touch beside the desired site.
You can chose to add additional pictures to upload, add a title, or choose which Album to upload to. Touch Upload, at this time the photo will be uploaded to the chosen site. Touch exit to return to the My pictures
answered 3 years, 9 months ago
samsung6
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Question

How do you use your music as a ringtone?

asked 3 years, 9 months ago
zellymt
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
There are no configurable options available to assign MP3 files as ringtones on the SCH-U820 (Reality) handset.
answered 3 years, 9 months ago
Samsung5
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