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Customer Questions & Answers for
Samsung Reality™ Touchscreen Cell Phone

Customer Questions & Answers:
718 Questions
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724 Answers

Questions & Answers for samsung Samsung Reality™ Touchscreen Cell Phone

Question

How do I download mobil email

It is part of my package
asked 4 years ago
weborg
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
go to email on the menu screen.
answered 3 years, 6 months ago
tiny2frisky
0points
0out of 0found this answer helpful.
Question

how do I download my photos to my computer?

asked 4 years ago
whit16
NJ
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Whit16!

The SCH-U820 (Reality) handset has three different methods to transfer pictures from the handset to a computer.

The steps for each are detailed below:

Note: Steps for transferring pictures may vary depending on your PC's operating system.

Please Note: The SCH-U820 (Reality) handset includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

>Via Memory Card

Important! The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.

Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

WARNING: Formatting the microSD Memory Card will permanently erase all data
Note: Locked pictures cannot be moved to a memory card

To transfer pictures (via a memory card), from the SCH-U820 (Reality) handset, to a PC follow the steps below:

1. Insert the formatted microSD memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (9)
5. Press Phone Memory (2)
6. Press either My Pictures (2) or My Videos (3)
7. Press Move
8. Press each desired Photo or Video to check their box
9. Press Done
10. Press Yes to Move the Photo(s) or Video(s) to the microSD memory card
11. Remove the microSD memory card from the memory card slot
12. Insert the microSD memory card into the memory card adaptor
13. Insert the memory card adaptor into the memory card reader
14. Insert the memory card reader into the USB slot on the PC
15. Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
16. Drag and drop or copy & paste the Photo or Video into the desired destination on the PC

Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

>Via Message

To send a picture to an e-mail address follows the steps below:

1. From the home screen, press Message
2. Press New Message (1)
3. Press Picture Message (2)
4. To the right of 1 enter the recipients e-mail address
5. Press on each recipient to check their box(es) then press Done
6. Press the Text box then enter the Message text (up to 1000 characters)
7. Press the Picture box then press the desired picture to enlarge it
8. Press to Add the Picture to the Message or press Camera to take a new photo
9. Press the Sound box then press the desired Sound or press Record New to add a new recording
10. Press the Subject box then enter the Subject text (up to 80 characters)
11. Press the Name Card box then press to add My Name Card or a Contact
12. Press Send to forward the Picture Message to the recipient(s)

Note: Picture & Video Messages are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

>Mass Storage

To use the USB Mass Storage feature follow the steps below:

NOTE: Make sure that you have inserted a formatted SD card.

1. Connect the USB data cable to both the PC and handset
2. From the home screen, press Menu
3. Press Settings & Tools
4. Press Tools (2)
5. Scroll down then press USB Mass Storage (0)
6. The display will now show "Connected to the PC..." Calls Disabled"
7. The PC will now show a new removable disk in Windows Explorer
8. Select the desired action (such as Open folder to view/copy files) and click OK
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I import contacts?

asked 4 years ago
sonic72191
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Samsung does not offer any software package that would allow the transfer of contacts from the phone to a different device.

However, you may coordinate with your Service Provider if there is a program that they can offer that would allow you to import contacts from your phone.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Plug in for an external Antenna

I am looking on finding and external antenna. I drive truck and want to use the Wilson trucker antenna. there are ports in the back of the phone (under the battery cover) that look like they would accomodate an adapter for an antenna? Can these be used in this manner and wich of the 2 port would I use to an antenna? Finally is this port similar to another phone that wilson may have an adapter to fit it.
asked 4 years ago
jeeprunner81
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

None of our devices are designed for an external antenna. Some models do have a small port on the back of the phone near the antenna that is an RF port used specifically by authorized technicians only for testing purposes and has no other functionality. The port can be damaged by attempting to use it for any purpose other than by the repair facility, such as for an external antenna. Such damage will void the warranty on the phone and could result in repair fees at the time of repair.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How to arrange contacts?

I restored my contacts using Verizon Backup Assistant. Now many of my contacts are listed under the # category and not in the Alphabetical (A-Z) section. The Names are all capitalized and I can't tell what seperates them from the ones in that Alphabetical list. How do I get them organized?
asked 4 years ago
mjm7274
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Billing question

Model SCH-U820
Bill being sent monthly is more than agent at store quoted us upon purchasing phone. Need copy of contract
asked 4 years ago
pabedell
Killeen Texas
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi pabedell,

I do understand your concern. And I suggest to contact your service provider for this issue. They will give you all the neccessary information that you need as a consumer of their services.
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I pair up my reality with my Samsung WEP350 bluetooth?

asked 4 years ago
Joe6575
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
To pair the SCH-U820 (Reality) handsets with your Bluetooth Device follow the steps below:
1.Place the Bluetooth device in discoverable mode
2.From the home screen, touch Menu
3.Touch Settings & Tools
4.Touch Bluetooth Menu (3)
5.Touch Search then touch Ok to Turn On Bluetooth and begin the search for a new device
6.Touch the Bluetooth device then touch to Pair the devices
oIf auto pair is disabled, enter the Passkey (0000) then touch Done
oIf auto pair is enabled, the handset will display a brief message stating attempting to auto pair with the Bluetooth Device Name.
7.Touch Yes at the “Connect to (Bluetooth Device Name)?” prompt
8.You will get a brief message stating connecting with the Bluetooth Device
9.After being successfully connected the handset will return to the "Bluetooth Menu" screen

Note: When successfully paired, the Bluetooth connected icon will appear on the top line of the display.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how to show widget bar on 1 wallpaper only

had widget bar on home screen 1 but not on 2 & 3 when i slide. i cannot repeat this setup after i did something. but i liked it that way only showing on 1 screen when changing home screens
asked 4 years ago
jerry731
NJ
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

everytime I use the music player, it puts the mini player on whatever home screen I was on. how do I make it go away...

asked 4 years ago
greywlf
tennessee
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding this, you may move the music player icon into the widget bar, follow the steps below:

From the standby screen, tap the arrow located on the lower left side of the screen to open the Widget tab
Once the Widget Tab is open, tap and drag the music player icon into the Widget Tab
Close the Widget Tab
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I would like to know can the front face plate be reattach and how?

asked 4 years ago
kbritt
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kbritt,

You should not detach the front face plate of your handset. If you do that, you will damaged the entire screen of the phone.
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I sync the Reality to Outlook?

I bought this unit today, every time I link it to my system running Windows 7 the device driver fails to load, but I am able to see the phone as a folder. Is there a driver for this phone for Windows 7?
asked 4 years ago
dedboyzz
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no configurable option on the phone to sync Outlook.

We do not have any available software or driver for the SCH-U820.

You may contact your service provider regarding the software that you can use that will support syncing Outlook with the phone.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

ID music

Can my phone ID music on the radio?
asked 4 years ago
sophtglow
montgomery al
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

We did not receive enough information regarding the issue or product for which you have requested assistance. Please send us again your forum inquiry with additional information so that we may better assist you.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I close apps?

I am needing to find out how to close apps on my newly purchased reality. Seems once I open them they just stay open in the background until I reset my widgets
asked 4 years ago
SNM2
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

For you to completely close the application on the phone without seeing them on your home screen, you may click the arrow on the left side of the screen as it will bring you the widget bar (list of the shortcut icons) of the handset. Drag and drop the icon from the home screen going to the widget bar.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

What is maximum gb memory card can I use in the phone

What is the largest capacity memory card can I use in my samsung reality cell phone?
asked 4 years ago
bsmith2173
New Jersey
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
I read about your concern regarding will any micro sd card fits in your sch-u820. I have checked my resources & the phone itself, and seems that the sch-u820 does support the use of a micro sd card.
And so let me give you some details on how to install & what is the maximum capacity size of a micro sd card that you can insert in your phone.

Your phone supports the use of an optional, removable
microSD™ memory card of up to 16GB capacity. You can store
music or pictures you download or transfer to your phone, andInstalling the Memory Card
1. Pull the microSD card cover out and turn it to expose the
card slot.
2. Push the microSD card into the slot until it locks into place.

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
other files, on the memory card.
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I change the font size on my text alert/incoming call screen?

I don't know how this happened, but the font on my screen that says if you have a new text or an incoming call (you have to slide to unlock) changed itself to a font so small that I can't see what it says without holding the phone right in front of my face. It was a normal font size before, and then it suddenly changed. How do I change it back?
asked 4 years ago
cbrook09
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Cbrook09!

If you’re pertaining to the font size in your incoming text messages that is too small, you’ll just have to adjust it using the volume buttons.

Once you open up a message from your inbox, press the volume up key (if you want to enlarge the font size) and press the volume down key (to reduce the font size) on the phone.

However, regarding the font size on the incoming call, there's no configurable option to change that.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I take apart the lcd portion of the phone?

I dropped my phone in water. It still works, but there is water behind the screen. I would like to disassemble that part of the phone for it to dry out. How do I take the frame off from around the lcd?
asked 4 years ago
karendelta
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding your concern, we do not have any details on how the consumer can dismantle the phone. The reason why is because we do not want consumers to remove certain parts of the phone that might lead to any potential damage.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do you upload a picture on your phone to your facebook?

asked 4 years ago
rinna
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rinna,

Thank you for your inquiry. We understand that you would like to know how to upload pictures to your Facebook account using your Samsung phone.

To upload a picture to your Facebook account, please follow the steps provided below.

1. From the home screen, touch Communities.
2. Tap Upload icon beside the Facebook
3. Select Upload Picture
4. Select the picture that you want to upload.
5. Select Upload.

If you received any error message, for further assistance please contact Facebook support.

Please bear in mind that Samsung does not support 3rd party apps and services with any of our devices.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Is the Samsung Reality (Model SCH-U820) compatible with microSDHC or only with microSD?

I would like to buy a high capacity memory card for my cell phone, but it seems that anything over 2GB-4GB only comes in microSDHC and my manual doesn't indicate whether or not this will work with my phone.
asked 4 years ago
itchypixie
Pennsylvania, USA
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Specifications for the card are the following: Card Type:
microSD, microSDHC

Max Storage Size:
16GB
Recommended Card Size:
16GB
answered 4 years ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

How do i get rid of ringbacks

asked 4 years ago
amccord
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This is something that would be best addressed by your service provider. Please contact your service provider’s customer service department for additional information.
answered 4 years ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

How do I turn off the incoming call announcement?

When I receive an incoming call there is a voice announcing the caller before the phone rings. How do I turn this feature off?
asked 4 years ago
morgansjm
Mount Pleasant, SC, USA
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To enable or disable the Call Connect tones follow the steps below:

From the standby screen, touch Menu
Touch Settings & Tools
Touch Sound Settings (4)
Touch Service Alerts (6)
Under Call Connect, touch either On or Off to enable or disable the Call Connect tones
answered 4 years ago
SamsungJoseL
0points
0out of 0found this answer helpful.
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