Looking for Answers about samsung Samsung Reality™ Touchscreen Cell Phone?

Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
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You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Hi there!

Thank you for your inquiry. You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

Thank you for your continued interest in Samsung products.

Hi Curtwayne!

Thank you for your inquiry.

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to the computer.

If you are going to transfer media files from your Samsung Reality™ Touchscreen Cell Phone (SCH-U820) to the computer, you may do USB mass storage so you could transfer them to the computer.

For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card follow the steps below:
1. Insert a memory card into the memory card slot.
2. From the standby screen, press Menu.
3. Press Settings & Tools.
4. Scroll down then press Memory.
5. Press Card Memory.
6. Scroll down then press Format Card.
7. Press Yes to confirm Formatting the Memory Card.

To move or copy Photos or Images to a memory card follow the steps below:
1. Insert a formatted microSD card into the memory card slot.
2. From the home screen, press Menu.
3. Press Media Center.
4. Press Picture & Video.
5. Press My Pictures.
6. Press the desired Image.
7. Press Options then press Move to Card.

To use the USB Mass Storage feature follow the steps below:
1. Connect the USB data cable to both the PC and handset.
2. From the home screen, press Menu.
3. Press Settings & Tools.
4. Press Tools.
5. Scroll down then press USB Mass Storage.
6. The display will now show "Connected to the PC..." Calls Disabled".
7. The PC will now show a new removable disk in Windows Explorer.
8. Select the desired action (such as Open folder to view/copy files) and click OK.
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your continued interest in Samsung products and look forward to your reply.

Hi RonWilson!

Thank you for your inquiry.

Regarding about your concern, if you want to transfer pictures and videos saved on the SCH-U820 handset to a CD, we recommend transferring them first to your computer and then transfer them to a CD.

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to the computer.

If you are going to transfer media files from your Samsung Reality™ Touchscreen Cell Phone (SCH-U820) to the computer, you may do USB mass storage so you could transfer them to the computer.

For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card follow the steps below:
1. Insert a memory card into the memory card slot.
2. From the standby screen, press Menu.
3. Press Settings & Tools.
4. Scroll down then press Memory.
5. Press Card Memory.
6. Scroll down then press Format Card.
7. Press Yes to confirm Formatting the Memory Card.

To use the USB Mass Storage feature follow the steps below:
1. Connect the USB data cable to both the PC and handset.
2. From the home screen, press Menu.
3. Press Settings & Tools.
4. Press Tools.
5. Scroll down then press USB Mass Storage.
6. The display will now show "Connected to the PC..." Calls Disabled".
7. The PC will now show a new removable disk in Windows Explorer.
8. Select the desired action (such as Open folder to view/copy files) and click OK.
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your continued interest in Samsung products and look forward to your reply.

Hi tphone!

Thank you for your inquiry.

Regarding about your concern, upon checking the settings and specifications on the Samsung Reality™ Touchscreen Cell Phone (SCH-U820), music files that were transferred and downloaded on the phone are organized alphabetically. This is the default settings of the music player on the phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi there!

Thank you for your correspondence.

Which feature of your phone that you would like to zoom?
Would you like to zoom in and out while taking pictures using the camera of your phone?
Would you like to zoom while viewing a photo or a file?
Would you like to zoom while viewing a web page?

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We thank you for your patronage of Samsung products. Have a good day.

Did you receive it as Multi- Media Message?

Please contact your service provider for settings on your MMS service on your phone. You may also contact the person who sent out the picture if there is an encryption made upon sending it.

Thanks for writing!

ITunes are copy written by APPLE Inc. ITunes files can only be used with APPLE devices. And in some cases files that came from ITunes has different format & your Samsung device can’t support it. However if you want to load ITunes files on your phone, you will need to get a file converter to convert the file to MP3. You may try searching for a file converter online.

However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources. If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Greetings!
Pertaining to your query, below is the metho on how to transfer pictures from your phone to your PC:
Via Message
To send a picture to an e-mail addresses please follow the steps below:
1.From the home screen, press Message
2.Press New Message
3.Press Picture Message
4.To the right of 1 enter the recipients e-mail address
5.Press on each recipient to check their box(es) then press Done
6.Press the Text box then enter the Message text (up to 1000 characters)
7.Press the Picture box then press the desired picture to enlarge it
8.Press to Add the Picture to the Message or press Camera to take a new photo
9.Press the Sound box then press the desired Sound or press Record New to add a new recording
10.Press the Subject box then enter the Subject text (up to 80 characters)
11.Press the Name Card box then press to add My Name Card or a Contact
12.Press Send to forward the Picture Message to the recipient(s)

Note: Picture & Video Messages are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

It was a pleasure doing business with you.
Technical Support Team

Greetings!

Thanks for your question! It depends on what type of application you are trying to download and what the application does or it’s functionality. Since the Samsung Reality device is a basic touch screen phone, the application that you can download and use would be the basic ones. As these applications would be 3rd party apps, please be careful on what to download, check the functionality and features to avoid malfunctions and issues with your device. In order to install an application, you may contact your service provider to download a compatible application for the phone.

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.

If you need additional assistance or information, you may also please write us again on this forum or try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi there!

Thank you for your inquiry. There's no configurable option for you to block a specific contact entry for texting on your Samsung Reality™ (SCH-U820).

Thank you for your continued interest in Samsung products.

Hi SMICHAELB!

Thank you for your correspondence. You can follow the steps below to transfer media files between the phone and the computer.

>Mass Storage

Note: Phone must have inserted a memory card

Connect the USB data cable to both the PC and handset
From the home screen, press Menu
Press Settings & Tools
Press Tools (2)
Scroll down then press USB Mass Storage (0)
The display will now show "Connected to the PC..." Calls Disabled"
The PC will now show a new removable disk in Windows Explorer
Select the desired action (such as Open folder to view/copy files) and click OK
After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm

If the phone doesn’t have a memory card you may have to send the pictures and videos to your e-mail address and retrieve it on your computer.

We thank you for your patronage of Samsung products.

Hi lmwiethe!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup warranty service for your phone, if it is determined the problem cannot be resolved over the phone.

If it is deemed, after troubleshooting, that the phone has failed, our Repair Administrators create a Return Material Authorization (RMA#) for the Phone. Provided there is no physical damage to the phone and that the failure is not due to any type of liquid damage, it will be repair under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The defective product will need to be sent to our repair center and a Proof of Purchase is required. The Repair Administrator will assign RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi mgjw!

Thank you for your inquiry. I have here the link for the complete information on how to add/download/transfer music files to your Samsung phone. Please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=236069

Thank you for your continued interest in Samsung products.

You can try the below options to download or transfer pictures from camera to PC without the use of a micro SD card :

Via Message

To send a picture to an e-mail address follow the steps below:

From the home screen, press Message
Press New Message (1)
Press Picture Message (2)
To the right of 1 enter the recipients e-mail address
Press on each recipient to check their box(es) then press Done
Press the Text box then enter the Message text (up to 1000 characters)
Press the Picture box then press the desired picture to enlarge it
Press to Add the Picture to the Message or press Camera to take a new photo
Press the Sound box then press the desired Sound or press Record New to add a new recording
Press the Subject box then enter the Subject text (up to 80 characters)
Press the Name Card box then press to add My Name Card or a Contact
Press Send to forward the Picture Message to the recipient(s)
Note: Picture & Video Messages are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

- OR -

Verizon Online Album

In Addition, pictures & videos may be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

There is no configurable option to lock the pictures on your phone but you an have a phone lock mode.

In Phone Lock mode, you can answer calls, but the phone must be unlocked to place outgoing calls (except to emergency numbers). The phone locks automatically the next time it is powered on and stays locked until you enter the correct lock code.

To enable or disable the Phone Lock setting follow the steps below:

From the home screen, touch Menu
Touch Settings & Tools
Touch Phone Settings
Touch Security
Enter the Lock Code (Default is last 4 digits of phone number)
Touch one of the following:
Touch Phone Lock Setting
From the Phone Lock Setting touch one of the folllowing:
Unlocked - The phone remains unlocked
On Power Up - The phone locks after power up
Touch Lock Phone Now - The phone locks immediately and stays locked until the correct lock code is entered

Hi ccastle,

You can transfer media files from your computer to a SCH-U820 phone (vice versa) by using any of the provided methods below.

Via Memory Card

TIP: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Note:

1. To transfer videos/pictures (via a memory card) from a computer requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader.
2. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.
3. Please note that the minimum size limit for the microSD memory card is 32MB.
4. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a memory card using the handset follow the steps below:

1. Insert a memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (9)
5. Press Card Memory (3)
6. Scroll down then press Format Card
7. Press Yes to confirm Formatting the Memory Card

Caution!: Do not repeatedly format a Memory Card as this shortens it's service life

To transfer videos/pictures using a memory card from a computer to SCH-U820 handset follow the steps below:

1. Remove the formatted microSD memory card from the memory card slot.
2. Insert the microSD memory card into the memory card adaptor.
3. Insert the memory card adaptor into the memory card reader.
4. Insert the memory card reader into the USB slot on the computer.
5. Navigate to the video location on PC using Windows Explorer.
6. Paste them into the my_pix or my_flix folder on the memory card.

Note: You may also use the steps below to transfer videos from computer to your phone.

Mass Sorage

To use the USB Mass Storage feature follow the steps below:+

1. Connect the USB data cable to both the computer and handset
2. From the home screen, press Menu
3. Press Settings & Tools
4. Press Tools (2)
5. Scroll down then press USB Mass Storage (0)
6. The display will now show "Connected to the PC..." Calls Disabled"
7. The PC will now show a new removable disk in Windows Explorer
8. Select the desired action (such as Open folder to view/copy files) and click OK.
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.

We thank you for your patronage of Samsung products. Have a good day.

Hi mrvid!

Thank you for your inquiry.

Your phone supports the Hands-Free Profile, Phone Book Access Profile and SIM Access Profile which will allow you to connect your phone with your car kit.

We recommend you to call the car kit manufacturer if it is compatible with the device.

We appreciate your time writing us here at Samsung!

Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!