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Customer Questions & Answers for
Samsung Reality™ Touchscreen Cell Phone

Customer Questions & Answers:
718 Questions
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724 Answers

Questions & Answers for samsung Samsung Reality™ Touchscreen Cell Phone

Question

How do I get my pictures and videos from my phone to my pc?

asked 3 years, 9 months ago
lwrkrztine
34202
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lwrkrztine!

Thank you for your inquiry. You may use this link below to transfer files between the phone and computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

We thank you for your patronage of Samsung products.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how can i edit my signature

asked 3 years, 9 months ago
baxie
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Baxie.

Thank you for your inquiry. To enable, disable or change signatures on outgoing messages please follow the steps below:

1. From the home screen, press Message
2. Press Settings
3. Scroll down then press the box under Signature
4. Press either Signature On or Off
5. For On, enter the desired Signature (up to 15 characters) then press Save
6. Press Yes to add the Signature to all outgoing Messages
7. Press the red END key to return to the home screen

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I turn the beep off when the phone is dying?

I even have my phone on vibrate and it still beeps when its dying. Is there any way to shut it off?
asked 3 years, 9 months ago
Send2bky
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings,

We apologize for any inconvenience this may have caused you. There are no configurable settings on the phone to turn off the alert sound when it's getting low battery, because this is a system default on the phone. However, this issue will be address to the team development department and you may check our website from time to time for possible future update of the phone.

Thank you,
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Too hot while charging

First day with new phone and I get the error message Too hot while charging. Should I return the phone?
asked 3 years, 9 months ago
Anonymous
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there TammyDee!
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Why won't my phone start?

phone is freezing up after having removed the battery and then putting it back in. The phone, with the battery back in, just blinks every once in a while, but wont actually turn on.
asked 3 years, 9 months ago
taralee
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi taralee,

Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the soft reset won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I can't connect to my phone to my PC.

I get a message saying "missing driver". When I try to install the driver I get a security warning stating that it is not safe to install. Even if I try to override that it won't install.
asked 3 years, 8 months ago
asleta
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi asleta,

Thank you for your inquiry. You may connect your phone to a computer by using any of the methods listed below. You may also transfer pictures/videos from your computer to a SCH-U820 phone by using any of the provided methods below.

Via Memory Card

TIP: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Note:

1. To transfer pictures/videos (via a memory card) from a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader.
2. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.
3. Please note that the minimum size limit for the microSD memory card is 32MB.
4. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a memory card using the handset follow the steps below:

1. Insert a memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (9)
5. Press Card Memory (3)
6. Scroll down then press Format Card
7. Press Yes to confirm Formatting the Memory Card

Caution!: Do not repeatedly format a Memory Card as this shortens it's service life

To transfer pictures/videos using a memory card from a computer to SCH-U820 handset follow the steps below:

1. Remove the formatted microSD memory card from the memory card slot.
2. Insert the microSD memory card into the memory card adaptor.
3. Insert the memory card adaptor into the memory card reader.
4. Insert the memory card reader into the USB slot on the computer.
5. Navigate to the pictures/video location on computer using Windows Explorer.
6. Paste them into the my_pix or my_flix folder on the memory card.

Note: You may also use the steps below to transfer pictures/videos from computer to your phone.

Mass Sorage

To use the USB Mass Storage feature follow the steps below:+

1. Connect the USB data cable to both the computer and handset
2. From the home screen, press Menu
3. Press Settings & Tools
4. Press Tools (2)
5. Scroll down then press USB Mass Storage (0)
6. The display will now show "Connected to the computer..." Calls Disabled"
7. The computer will now show a new removable disk in Windows Explorer
8. Select the desired action (such as Open folder to view/copy files) and click OK.
9. After copying selected files from the computer to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

CALENDAR EVENT ICON PROBLEM!

Asked this a week ago and it does not appear in the questions list. Why, when a repeating appointment is set in the calendar does the Calendar Event Reminder Icon stay highlighted on the main screen after the first occurrence of the repetetive event even though the Event List shows 0 events?
asked 3 years, 8 months ago
WillU
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi WillU!

Thank you for your correspondence.

Regarding about this concern, if an event has been set and you have been notified through a Calendar Event Reminder Icon, we recommend removing this icon so that when repetitive event is suppose to alarm, another reminder icon will come up.

For you to remove the reminder icon, touch, and then drag and drop to the widget bar on the Samsung Reality™ Touchscreen Cell Phone (SCH-U820).

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

HOW CAN I MOVE PICTURES

FROM MY PHONE TO MY PC. I CANNOT FIND A DRIVER DOWNLOAD ON YOUR SITE
asked 3 years, 9 months ago
lennisdan
68847
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

The SCH-U820 (Reality) handset features three different methods to transfer pictures from the handset to a PC. With this options, there is no need for you to manually install the device drivers for connectivity.

SCH-U820 (Rogue) Picture Transfer Methods
-Via Memory Card
-Via Message
-Via Mass Storage
-Verizon Online Album

Here is the link on different methods of transferring picture files to the Samsung Reality. Just select the option on the method that would be very convenient for you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I recharge the Samsung Reality while maintaining the power in the off position?

asked 3 years, 8 months ago
Slokeyman
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Slokeyman!

Thank you for your inquiry. Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other application usage patterns. You can just plug in the phone with the charger that came with it for you to recharge the phone. It is necessary to have your phone charge while it's in off position to prevent the possible power or battery damaged.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

my phone is frozen, Can i reinstall the OS?

asked 3 years, 9 months ago
reyndawg
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Our repair facility will have the phone roughly 5-10 days from the time that it is received. Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the phone that you are having issues with will be sent back to them in return. For more details on a possible exchange, please contact your Service Provider.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How To Fix A Samsung Reality Screen?

asked 3 years, 9 months ago
Bobbster1027
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day!
What exactly happened to screen of your phone?
Does it have physical damage?
How long have you been experiencing this issue

Do a soft reset on your phone. If the soft reset won’t work, we would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

The touch screen on my samsung reality is unresponsive, how do i fix it?

I dropped my phone and it seemed to be working fine, but now the touch screen is completely unresponsive.
asked 3 years, 8 months ago
Skyelar
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Skyelar.

Thank you for your inquiry. Do a soft reset on your phone by taking the battery out and put it back again. If the soft reset won’t work, we would be glad to give you further assistance in resolving your concern. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I WOULD LIKE TO KNOW HOW TO DOWNLOAD PICTURES FROM PHONE TO PC

asked 3 years, 9 months ago
DEBDOWOP
RENO
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there DEBDOWOP!
Thank you for your inquiry.

Below is a link on how you can transfer pictures from your phone to the computer

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

what is the operating system on this phone

asked 3 years, 9 months ago
LindaR
sacramento, ca
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

The operating system of this phone is BREW.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Media player sorts songs alphabetically instead of by the ID3 tag for the track number

Is there *any* way of making it sort differently? I like to listen to albums in track order, not alphabetical by song name. Changing the file name doesn't help. Would it help to change the "Title" in iTunes to 01_Airbag instead of Airbag for instance? Thanks!
asked 3 years, 8 months ago
micah
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi micah!

Thank you for your correspondence.

Regarding about your concern, upon checking the settings of the Media Player on the Samsung Reality™ Touchscreen Cell Phone (SCH-U820), there is no configurable option to sort the music files by the ID3 tag.

However, you may change the order of the songs by choosing Shuffle on Options during music playback.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

my phone freezes after i hit the next button on the music player a couple of times

my Samsung Reality freezes after i hit the next button a couple of times on the music player, after that it will say that it doesn't recognise my Micro sd card then, what can i do to stop this from happening or is there nothing i can do?
asked 3 years, 9 months ago
Hose15
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there Hose15,
Thank you for your inquiry
Do a soft reset on your phone. If the soft reset won’t work,try a different battery or charger. We would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

HOW TO UPLOAD PICTURES FROM PHONE TO COMPUTER

asked 3 years, 8 months ago
BEVANGEL
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there BEVANGEL!
Thank you for your inquiry.

Below is a link on how you can transfer your pictures from the phone to the computer

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912
Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

how can i enable a passcode every time my phone locks

asked 3 years, 9 months ago
donned83
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi donned83.

Thank you for your inquiry. Phone Lock mode, you can answer calls, but the phone must be unlocked to place outgoing calls (except to emergency numbers). The phone locks automatically the next time it is powered on and stays locked until you enter the correct lock code.

To enable or disable the Phone Lock setting follow the steps below:

1. From the home screen, touch Menu
2. Touch Settings & Tools
3. Touch Phone Settings
4. Touch Security
5. Enter the Lock Code (Default is last 4 digits of phone number)
6. Touch one of the following:

1. Touch Phone Lock Setting

 From the Phone Lock Setting touch one of the folllowing:
 Unlocked - The phone remains unlocked
 On Power Up - The phone locks after power up

2. Touch Lock Phone Now - The phone locks immediately and stays locked until the correct lock code is entered

We appreciate your continued interest in Samsung products. Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I download pics from sd card to computer?

computer says that there is no driver.
asked 3 years, 8 months ago
drewbear
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi drewbear!

Thank you for sending an inquiry.

Please refer to the link below, to guide you on how to transfer pictures from the phone to the computer or vice versa.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

We thank you for your patronage of Samsung products.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Connecting Phone to Computer

I recently purchased a Dell laptop computer, it is an Inspiron with Windows 7 and I have an Internet Connection. My problem is, when I use the USB cord that came with the phone that also hooks it up to the charger, my computer doesn't recognize the product and will not sync the phone to the computer. If you could please help me figure this out. I would like to hook up my phone so I can download pictures and videos.
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User submitted image
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asked 3 years, 8 months ago
fullrr16
Escanaba, MI
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fullrr16!

Thank you for sending an inquiry.

You can use the mass storage functionality of the phone, if you want to transfer pictures or videos to and from the phone to the computer.
Just follow the simple steps below.
>>Connect the USB data cable to both the PC and handset.
>>From the home screen, press Menu .
>>Press Settings & Tools .
Press Tools (2) .
>>Scroll down then press USB Mass Storage (0).
>>The display will now show "Connected to the PC..." Calls Disabled".
>>The PC will now show a new removable disk in Windows Explorer.
>>Select the desired action (such as Open folder to view/copy files) and click OK.
>>After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.

Note: You must have an SDcard for this functionality. Make sure that the bluetooth is turned off.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
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