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Customer Questions & Answers for
samsung Samsung Reality™ Touchscreen Cell Phone

Customer Questions & Answers:
718 Questions
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724 Answers

Questions & Answers for samsung Samsung Reality™ Touchscreen Cell Phone

Question

Need to know how to sync my Outlook information to my Samsung Reality cell phone

S/W v. u820.DG03, H/W v/ u820.04
asked 3 years, 2 months ago
gsmith
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi gsmith!

Thank you for your inquiry. There's no configurable option for you to sync your Samsung Reality (SCH-U820) to your Outlook. You may ask your service provider if they have an application that will allow you to sync your phone with Outlook.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
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Question

Texting Alert Question

I own the Verizon samsung reality, and the text message yellow envelope alert is flashing...and it says i have one new message. However I have read all of my texts. How do i get rid of this?
asked 3 years, 2 months ago
Jool
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi Jool!

Thank you for sending us an inquiry.

Try to do a soft reset on the phone, just by taking off the battey and putting it back. Turn on the phone for the powercycle. If this will not resolve the issue, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
SamsungSupport11
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Question

how do I use the to do feature on my Reality?

where is the to do or task feature?
asked 3 years, 2 months ago
lcarlile
Walla Walla, WA
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi lcarlile!

Thank you for your inquiry.

Regarding about your concern, what we can recommend is to create calendar to make a to do list on the Samsung Reality™ Touchscreen Cell Phone (SCH-U820).

For you to create calendar, please follow the procedures on the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=236105

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 2 months ago
Samsung7
0points
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Question

Can I change a setting?

I updated my software and on the lock screen before it blacks out the corners fold in, it circles twice, folding in each corner. Can I fix it to not do that, cause it kinda bugs me?????
asked 3 years, 2 months ago
amyzellerdesign44
home
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi amyzellerdesign44!

Thank you for your correspondence.

Regarding about your concern, upon checking the settings on the Samsung Reality™ Touchscreen Cell Phone (SCH-U820), there is no configurable option to change that setting.

You may also download themes that you may download using your favorite search engine on your computer that is compatible with the SCH-U820. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

You may also contact your network provider for the service and application to download compatible themes for your phone.

Thank you again for your comments. We hope that you will give us another opportunity to serve you.
answered 3 years, 2 months ago
Samsung7
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Question

Transferring or downloading address book

I have a Samsung sch-u450. How can I download my contact list to my Samsung U820?
asked 3 years, 2 months ago
Kaki92
Lake Charles, LA
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there!

Thank you for sending an inquiry.

Please coordinate with your service provider, so they can transfer your contacts to the other phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport11
0points
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Question

Too hot while charging

First day with new phone and I get the error message Too hot while charging. Should I return the phone?
asked 3 years, 2 months ago
Anonymous
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there TammyDee!
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
samsung6
0points
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Question

Why won't my phone start?

phone is freezing up after having removed the battery and then putting it back in. The phone, with the battery back in, just blinks every once in a while, but wont actually turn on.
asked 3 years, 2 months ago
taralee
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi taralee,

Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the soft reset won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
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Question

Why do repeating calendar event reminders show on the main screen continually?

I set a monthly reminder on my calendar and after the first occurence, there is always a "calendar event" reminder shown.
asked 3 years, 2 months ago
WillU
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to put on a new phone screen?

I like broke the screen on my phone and everything still works just not the touch screen so i ordered a new phone screen and when i put it on, the touch screen still didn't work. How do i put it on right? and like whats the problem?
asked 3 years, 2 months ago
gorilla
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Samsung Reality drivers

asked 3 years, 2 months ago
Anonymous
Groesbeck, Texas
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there!

Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

when i try 2 connect my phone to the computer to sync some music the computer just ignores it

asked 3 years, 2 months ago
reichsarah
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi reichsarah,

You can transfer music files from your computer to SCH-U820 phone by using any of the provided methods below.

Via Memory Card

TIP: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Note:

1. To transfer music files (via a memory card) from a computer requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader.
2. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.
3. Please note that the minimum size limit for the microSD memory card is 32MB.
4. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a memory card using the handset follow the steps below:

1. Insert a memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (9)
5. Press Card Memory (3)
6. Scroll down then press Format Card
7. Press Yes to confirm Formatting the Memory Card

Caution!: Do not repeatedly format a Memory Card as this shortens it's service life

To transfer music files using a memory card from a computer to SCH-U820 handset follow the steps below:

1. Remove the formatted microSD memory card from the memory card slot.
2. Insert the microSD memory card into the memory card adaptor.
3. Insert the memory card adaptor into the memory card reader.
4. Insert the memory card reader into the USB slot on the computer.
5. Navigate to the video location on PC using Windows Explorer.
6. Paste them into the my_pix or my_flix folder on the memory card.

Note: You may also use the steps below to transfer videos from computer to your phone.

Mass Sorage

To use the USB Mass Storage feature follow the steps below:+

1. Connect the USB data cable to both the PC and handset
2. From the home screen, press Menu
3. Press Settings & Tools
4. Press Tools (2)
5. Scroll down then press USB Mass Storage (0)
6. The display will now show "Connected to the computer..." Calls Disabled"
7. The PC will now show a new removable disk in Windows Explorer
8. Select the desired action (such as Open folder to view/copy files) and click OK.
9. After copying selected files from the computer to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.

We appreciate your continued interest in Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
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Question

How do I get my pictures and videos from my phone to my pc?

asked 3 years, 2 months ago
lwrkrztine
34202
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi lwrkrztine!

Thank you for your inquiry. You may use this link below to transfer files between the phone and computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
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0out of 0found this answer helpful.
Question

HOW CAN I MOVE PICTURES

FROM MY PHONE TO MY PC. I CANNOT FIND A DRIVER DOWNLOAD ON YOUR SITE
asked 3 years, 2 months ago
lennisdan
68847
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there!

Thank you for your inquiry.

The SCH-U820 (Reality) handset features three different methods to transfer pictures from the handset to a PC. With this options, there is no need for you to manually install the device drivers for connectivity.

SCH-U820 (Rogue) Picture Transfer Methods
-Via Memory Card
-Via Message
-Via Mass Storage
-Verizon Online Album

Here is the link on different methods of transferring picture files to the Samsung Reality. Just select the option on the method that would be very convenient for you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

my phone is frozen, Can i reinstall the OS?

asked 3 years, 2 months ago
reyndawg
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there!

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Our repair facility will have the phone roughly 5-10 days from the time that it is received. Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the phone that you are having issues with will be sent back to them in return. For more details on a possible exchange, please contact your Service Provider.
answered 3 years, 2 months ago
Samsung4
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Question

Media player sorts songs alphabetically instead of by the ID3 tag for the track number

Is there *any* way of making it sort differently? I like to listen to albums in track order, not alphabetical by song name. Changing the file name doesn't help. Would it help to change the "Title" in iTunes to 01_Airbag instead of Airbag for instance? Thanks!
asked 3 years, 2 months ago
micah
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi micah!

Thank you for your correspondence.

Regarding about your concern, upon checking the settings of the Media Player on the Samsung Reality™ Touchscreen Cell Phone (SCH-U820), there is no configurable option to sort the music files by the ID3 tag.

However, you may change the order of the songs by choosing Shuffle on Options during music playback.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can i stop the MP3 Player from skipping songs randomly?

When i listen to a song it will start to skip, then sooner or later it will just go on to the next song randomly. Gets VERY annoying.
asked 3 years, 2 months ago
sc00basteve87
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi sc00basteve87!

Thank you for your correspondence. You may try to update the music library of your music player. And also, You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how can a set 911 as a contact on the Reality

asked 3 years, 2 months ago
lduffy12
Hockessin, de
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi lduffy12.

Thank you for your inquiry. To add a contact follow the steps below:

1. From the standby screen, press Contacts
2. Press New Contact, in the bottom left corner
3. Enter the Contact information into each of the fields
4. Press Save to keep the Contact entry

We thank you for your patronage of Samsung products. Have a great day.
answered 3 years, 2 months ago
Samsung5
0points
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Question

lock screen keeps changing back to default picture

when I have my phone in my universal belt holster the lock screen changes from the picture I choose to the default picture the phone came with. I think the lock screen rubs enough that the lock comes off and randomly buttons are pushed on the touch screen. But the most annoying thing is the picture changes on the lock screen all the time, back to the default pic.
asked 3 years, 2 months ago
David7171
Glenwood, IA
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi David7171!

Thank you for your correspondence. There's no configurable option for you to change the default lock screen display on your Samsung Reality.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can I use my device as a mobile hotspot?

asked 3 years, 2 months ago
ditzymoments
Saraland, AL
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there!

Thank you for sending an inquiry.

Please coordinate with your service provider, if you want to utilize this functionality.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

is it possible to send an E-mail from my home pc to my phone?

asked 3 years, 2 months ago
sutzus
lincoln ne.
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi sutzus!

Thank you for your inquiry.

We recommend that you call your service provider to configure the settings of the phone to receive Email messages on it.

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
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