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Customer Questions & Answers for
samsung Samsung Reality™ Touchscreen Cell Phone

Customer Questions & Answers:
718 Questions
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724 Answers

Questions & Answers for samsung Samsung Reality™ Touchscreen Cell Phone

Question

How do I recharge the Samsung Reality while maintaining the power in the off position?

asked 3 years, 6 months ago
Slokeyman
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi Slokeyman!

Thank you for your inquiry. Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other application usage patterns. You can just plug in the phone with the charger that came with it for you to recharge the phone. It is necessary to have your phone charge while it's in off position to prevent the possible power or battery damaged.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
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Question

How do I download apps from pc to Samsung Reality?

asked 3 years ago
Danikarae22
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Greetings!

Thanks for your question! It depends on what type of application you are trying to download and what the application does or it’s functionality. Since the Samsung Reality device is a basic touch screen phone, the application that you can download and use would be the basic ones. As these applications would be 3rd party apps, please be careful on what to download, check the functionality and features to avoid malfunctions and issues with your device. In order to install an application, you may contact your service provider to download a compatible application for the phone.

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.

If you need additional assistance or information, you may also please write us again on this forum or try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
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Question

The touch screen on my samsung reality is unresponsive, how do i fix it?

I dropped my phone and it seemed to be working fine, but now the touch screen is completely unresponsive.
asked 3 years, 6 months ago
Skyelar
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi Skyelar.

Thank you for your inquiry. Do a soft reset on your phone by taking the battery out and put it back again. If the soft reset won’t work, we would be glad to give you further assistance in resolving your concern. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 5 months ago
Samsung5
0points
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Question

how do i turn off audio readback of my text messages

asked 3 years, 9 months ago
lisachris
on Samsung Reality™ Touchscreen Cell Phone
+1point
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answer 1
Thank you for your inquiry.
Hi, to turn off the audio read back of your text message, please see the steps below:
-from the home screen, go to menu
-go to settings and tools
-go to phone settings
-go to voice commands
-select menu read out
-select off
-save
And that should turn it off.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
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Question

How do I view a picture message sent to my Samsung Reality phone?

My husband sent me a picture message. (We have unlimited text & picture/video messaging.) I got a notification stating that a multimedia message had been received. When I go to the message, no picture is visible. I click Download thinking that will show the picture, but then i get a message stating "Not available while in a call". How do I download/view the picture sent to me? Thanks.
asked 3 years, 9 months ago
nowthatsaplan
Charlotte, NC
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
The message "Not available while in a call" indicates the function or feature is not available while there is an active call. Open the message after the call to view the message.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
samsung6
0points
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Question

Is there a chess game app that will work in the Reality?

asked 3 years, 9 months ago
BWDeadcat
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry. We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources. The suggestion we can offer would be to search the internet to locate an application to suit your needs.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Have a good day.
answered 3 years, 9 months ago
Samsung7
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Question

How to transfer pictures to my computer?

asked 3 years ago
mizfitz
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi Mizfitz,

Using the Mass Storage mode of the phone, you can be able to transfer files like photos from your Samsung Reality to your computer or vice versa. Just follow the steps below for the instruction of setting the Mass Storage mode of the phone.

Mass Sorage

To use the USB Mass Storage feature follow the steps below:

1.Connect the USB data cable to both the PC and handset
2.From the home screen, press Menu
3.Press Settings & Tools
4.Press Tools (2)
5.Scroll down then press USB Mass Storage (0)
6.The display will now show "Connected to the PC..." Calls Disabled"
7.The PC will now show a new removable disk in Windows Explorer
8.Select the desired action (such as Open folder to view/copy files) and click OK
9.After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
0points
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Question

Why does my wallpaper keep returning to default pictures?

I have to keep reloading my wall paper.
asked 3 years, 5 months ago
train618
Salem, Ill
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi train618!

Thank you for sending an inquiry.

Have you tried to do a soft reset by removing the battery on the phone and putting it back? How long have you been experiencing this kind of issue?

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I change the timer ringtone?

I have a SCH-U820 - Samsung Reality.
asked 3 years ago
Stacieee
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Greetings!

Thanks for your question! Are you referring to the alarm ringtone? If so, please click the link below for steps on creating alarms on your device.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=236106

If you need additional assistance or information, please click here for the manual

http://www.samsung.com/us/support/owners/product/SCH-U820

Or just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I save text messages from my phone to my computer?

I have a lot of messages so I don't want to have to email each on, it would take forever. I tried the USB cabel and it did not work.
asked 3 years ago
tay22
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hello and thanks for reaching out!

Try following the steps below:

After hooking up your device to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. Select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your device and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
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Question

Can you record a phone call on this phone?

asked 3 years, 5 months ago
kbt0ys
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi kbt0ys!

Thank you for your inquiry.

Unfortunately, upon checking the specifications and settings on the Samsung Reality™ Touchscreen Cell Phone (SCH-U820), there is no configurable option to record voice call conversation.

You may contact your service provider for an application and service you may use for this kind of feature.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
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Question

HOW TO USE PICTURE MAIL

asked 3 years, 5 months ago
NATJ
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi NATJ!

Thank you for sending an inquiry.

We did not receive enough information regarding the issue or product for which you have requested assistance. Please send us again your forum inquiry with additional information so that we may better assist you.

Note: What would you like to do with the picture? Where did this picture come from?

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I recently changed my yahoo mail password. It now includes a 0. When I went to access my email from my phone, there is no zero available.

asked 3 years, 5 months ago
dianna61
minnesota
on Samsung Reality™ Touchscreen Cell Phone
0points
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answer 1
Hi dianna61!

Thank you for sending an inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

i locked my phone

i locked my phone and need to know if theres a default code i can use
asked 3 years ago
nikkicasaus
alb nm
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Which music plays better? Mp4 or Mp3? Does it matter?

asked 3 years, 5 months ago
sc00basteve87
on Samsung Reality™ Touchscreen Cell Phone
0points
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answer 1
Hi sc00basteve87!

Thank you for your correspondence. Both formats are good on the phone. However, MP4 format eats up more space on the memory while the MP3 format file can customize up to less than 300kb so you can put more music on the phone. The advantage of MP4 format file is, it give the music file with superior quality sound which is why it eats up more space on the memory.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I move contacts data from the micro chip to the phone memory?

asked 3 years, 5 months ago
npsherrill
Michigan USA
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi npsherrill!

Thank you for your inquiry. There are no configurable options to transfer contacts from the sd card to the phone.

We appreciate your continued interest in Samsung products.

Have a great day.
answered 3 years, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

My Samsung Reality screen freezes often.

When the touchscreen freezes, we have tried turning the phone off, leaving it off for 10 seconds, then turning it back on. This has not worked. We have also tried taking the battery out, but this has also proven useless.
asked 3 years, 5 months ago
t1zzy3ug
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi t1zzy3ug!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup warranty service for your phone, if it is determined the problem cannot be resolved over the phone.

If it is deemed, after troubleshooting, that the phone has failed, our Repair Administrators create a Return Material Authorization (RMA#) for the Phone. Provided there is no physical damage to the phone and that the failure is not due to any type of liquid damage, it will be repair under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The phone will need to be sent to our repair center. The Repair Administrator will assign RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities.

Regarding about the front camera, the SGH-I897 does not have a front camera. If you are referring to the lenses on the front of the device, there are 2 lenses at the front of the SGH-I897 handset.

One is the Ambient Light Sensor, which will report to the handset the amount of light that is near the sensor. The ambient light sensor is utilized for automatic backlight brightness. The other one is the Proximity Sensor, which allows the handset to perform certain functions based on objects detected near. This allows the handset to disable the touch screen while on a call to prevent unintentional activation of on screen options during a call.

We sincerely apologize for any inconvenience this presents.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get r=thaty small wallpapre screen off of my phone?

asked 3 years, 9 months ago
erobinson4879
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi!

Here are the steps on how to change the wallpaper on your handset. Just follow the steps below.

STEPS:

1. From the home screen, press Menu
2. Press Settings & Tools
3. Press Display Settings (5)
4. Press Wallpaper (4)
5. Select screen to be changed
6. Press the desired Image
7. Press Set to save the Display Wallpaper setting

Samsung Technical Support
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why won't my ringtones attached to a contact play when that contact calls?

I purchased ringtones from Verizon and assigned them to particular contacts. They will not play, the only one that plays is the default tone I purchased
asked 3 years ago
darnkid
Topeka, Kansas
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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answer 1
Hi there,

Thanks for reaching out to us for support.

Please cut and paste the link below into your web browser. There you will find a tutorial that will guide you through the steps to assign a ringtone to a contact.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235943

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Downloading photos from my phone

The phone comes with a usb cord, but I can't get it to download the photos from my phone to my computer. Do I have to buy stuff for this, or is there some other way? It is not compatable with V Cast media manager.
asked 3 years, 9 months ago
emautumn
on Samsung Reality™ Touchscreen Cell Phone
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0out of 0found this question helpful.
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answer 1
Hi, you need to have a formatted memory card inserted in the phone. Once you have that, follow the link below for you to transfer photos from your phone to the pc.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=561&PROD_ID=1361&AT_ID=143599

Have a good day.
answered 3 years, 9 months ago
Samsung7
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