Thank you for taking the time to inform us of the issue concerning your Samsung product.
Most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup warranty service for your phone, if it is determined the problem cannot be resolved over the phone.
If it is deemed, after troubleshooting, that the phone has failed, our Repair Administrators create a Return Material Authorization (RMA#) for the Phone. Provided there is no physical damage to the phone and that the failure is not due to any type of liquid damage, it will be repair under warranty.
For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The phone will need to be sent to our repair center. The Repair Administrator will assign RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities.
Regarding about the front camera, the SGH-I897 does not have a front camera. If you are referring to the lenses on the front of the device, there are 2 lenses at the front of the SGH-I897 handset.
One is the Ambient Light Sensor, which will report to the handset the amount of light that is near the sensor. The ambient light sensor is utilized for automatic backlight brightness. The other one is the Proximity Sensor, which allows the handset to perform certain functions based on objects detected near. This allows the handset to disable the touch screen while on a call to prevent unintentional activation of on screen options during a call.
We sincerely apologize for any inconvenience this presents.
Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 5 months ago
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