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Customer Questions & Answers for
Samsung Reality™ Touchscreen Cell Phone

Customer Questions & Answers:
718 Questions
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724 Answers

Questions & Answers for samsung Samsung Reality™ Touchscreen Cell Phone

Question

How do you get email on demand?

asked 4 years ago
Neat
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi. We can help you out on how to setup your email to your phone. However if you encounter issues on receiving and sending emails from your phone, you may need to contact either your email provider or your Mobile phone provider for the credentials and requirements.
You can send, receive and view Email using Mobile Web Mail, Mobile Email or Corporate Email (Remo Sync).
To set the default Email client follow the steps below:
From the home screen, press Message
Press Settings (9)
Scroll down to Preferred Email, select one of the following Email options:
Mobile Email
Corporate Email
Mobile Web Mail
Let me Choose
Press the end key to return to the home screen.

Mobile Email
Press Mobile Email
Follow the on-screen prompt for subscribing to Mobile Email then press OK
Press to select one of the following, Email providers:
Yahoo!
Hotmail
Gmail
AOL
AIM®
Verizon.net
Other
Use the on-screen application specific functions and options to use the Email applications
Note: Subscription rates apply for Mobile Email
Contact your service provider for all Mobile Email issues.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do a stop my Reality from announcing an incoming call

asked 3 years, 11 months ago
Spencer1
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, it’s called caller id readout and here’s what you need to do to stop it from announcing the caller’s name.
From the home screen, tap menu, settings & tools, sound settings, call sounds, tap caller id readout and select ring only.

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do i fix a camera error?

I have a reality phone and when i go to us the camera it comes up with a camera error how do i fix this because i can not take any pictures.
asked 3 years, 11 months ago
jlanoue
manteno
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Kindly soft reset the phone first (turn off and remove the battery for about a minute and put it back in the phone and turn it on) then try to access the camera again. If problem still persist then please contact Samsung Technical Support 1-888-987-4357 Direct Hotline for further assistance. The phone needs to be free so that the representative can walk you through in performing the Reset on the phone. Before doing so, please back up all your contacts with your Service Provider and media files (pictures, videos and music) to your SD card or to the computer because Reset will restore back the phone into its original factory settings or it will delete all the information that's been saved on the phone memory. Further details will be explained on the call.
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can you help me??

I just bought a new Sam-sung Reality on Aug. 03,2010 and now when i hit the send button it turns my phone off is their anywhere of sending me a new phone??? Because this one is not working correctly. Thanks
asked 3 years, 11 months ago
6068720754
Somerset Ky
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sorry for the inconvenience.

Are you using the same original battery and charger on the phone?

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience
through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

My front face screen came off after I dropped my phone, how do I go about getting it fixed because my touch screen does not work now?

I have the Samsung Reality
The front screen cracked and came out after I dropped it and now the touch does not work at all. Due to the touch not working I cannot read incoming text or dial a number manually on my phone. I also can not go to my menu or including pictures, settings, etc except through voice command. I do not have insurance on my phone but I still would pay to get it fixed. Please give me a solution rather than paying full retail price for another phone. Thanks
asked 3 years, 11 months ago
MzDesirable
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I am sorry for the inconvenience that this may caused you. I know it is not your fault, you might have accidentally dropped it. But let me set up your expectations, we can setup a repair service for your phone, we will repair and replace the screen of your phone. However, the crack on the screen of your phone is considered as physical damage and will not be covered under warranty. If the phone has experienced damage the standard charge will likely apply for the repairs to your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).
If you are interested please feel free to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

When I change my wallpaper to a picture, after a while it resets to the stock picture, why?

asked 3 years, 11 months ago
mkerv
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, with the Samsung Reality if you could notice when you set wallpaper, you will be getting option if you are going to set it for lock screen, home screen 1, 2 and 3. Maybe what is happening is that when you set the wallpaper, you set it for home screen 1, 2 and 3 and not for the lock screen. Because if that is the case what’s going to happen is that once the phone automatically locks up the wallpaper will be change. Just to check maybe you can go menu – media center – picture and video – my pictures – tap on the assigned picture – tap on set as – tap on wallpaper – and then check the 4 boxes (lock screen, home screen 1, 2 and 3). In that case you can actually see if what is or what are the pictures that are assigned to each of the boxes.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Bluetooth Compatiblility

I have an HP IPaQ H1945 that I want to be able to pair with this phone. The PDA worked with my previous LG Phones but for some reason when pairing with my Samsung reality, the Reality tells me pairing has failed. Is there any certain, known, Bluetooth compatibility issues? and can I get help with this?
asked 3 years, 11 months ago
Pivo
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, since you were having some issues pairing your HP IPaQ H1945 with your Samsung Reality handset via Bluetooth, maybe what we need to do is to put or place your Reality into discoverable mode. In that case the Reality can be search easily.
To enable or disable Bluetooth visibility, follow the steps below:
From the home screen, touch Menu
Touch Settings & Tools
Touch Bluetooth Menu (3)
Touch Settings
Touch either On or Off under Discovery Mode.
Try your HP IPaQ H1945 search for the Reality first, if it did not work, then try the Reality search for the HP IPaQ H1945.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Is there a problem pairing the reality with a 2011 bmw x5? When I try my phone keeps rebooting when it starts to download the address book.

asked 3 years, 11 months ago
Nikola62
Chicago
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
The phone has a profile which supports the transferring of contacts from the phone to your car this profile is called Phone Book Access Profile:
With PBAP information from the mobile's phone book will be made available in the hands-free car kit making it accessible to the user. The user can simply download and browse the phone book from any mobile phone or PDA.
However, I would strongly advise to please contact you car manufacturer if the phone is included on the trusted devices that can be paired with your car. Once verified as a trusted device then you can pair the phone with the car following the steps below:
To pair the SCH-U820 (Reality) handsets with your Bluetooth Device follow the steps below:
1.Place the Bluetooth device in discoverable mode
2.From the home screen, touch Menu
3.Touch Settings & Tools
4.Touch Bluetooth Menu (3)
5.Touch Search then touch Ok to Turn On Bluetooth and begin the search for a new device
6.Touch the Bluetooth device then touch to Pair the devices
oIf auto pair is disabled, enter the Passkey (0000) then touch Done
oIf auto pair is enabled, the handset will display a brief message stating attempting to auto pair with the Bluetooth Device Name.
7.Touch Yes at the “Connect to (Bluetooth Device Name)?” prompt
8.You will get a brief message stating connecting with the Bluetooth Device
9.After being successfully connected the handset will return to the "Bluetooth Menu" screen

Note: When successfully paired, the Bluetooth connected icon will appear on the top line of the display

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Is there a patch for unwanted reboots. My Samsumg Reality Reboots in browser and bluetooth.

I have had this replacement for about a month. My previous Reality started resetting itself whenever it connected to the Bluetooth in my car. It reboots and then it is disconnected. This phone worked for awhile and not it reboots in the browser (I can make it happen) and in my car so I turned the Bluetooth off. I love the functionality of this phone otherwise. I don't have time to get it replaced now.
asked 3 years, 11 months ago
MarieR
Avon, OH
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.
If the phone still has the same issue, and should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Is there a way to assign different text message alert tones to individual contacts?

asked 3 years, 11 months ago
AMYak
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi AMYak!

There are no configurable options to set specific message alert tones to individual contacts on your SCH-u820 (Reality) handset.

Have a nice day!

Samsung Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When I am on a phonecall my phone won't end the call. When I press end it goes black and own't let me end the call.

The only way to end the phone call would be to power down the phone. What could the problem be? I kept the phone off all night to see if it needed a break but that didn't do anything
asked 3 years, 11 months ago
emturco
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup warranty service for your accessory, if it is determined the problem cannot be resolved over the phone.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

can i synch my microsoft works calendar on my laptop with my Samsung Reality calendar?

asked 3 years, 10 months ago
MGH21EVANSTON
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

We do apologize for the inconvenience if any. There is no configurable option for that application.
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

My email connection has been lost on this phone. How can I reconnect it?

asked 3 years, 11 months ago
suzieqkel
baltimore
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You will be best assisted by calling up your phone's Service Provider to check the internet connection or configuration of the phone.
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

What is the NAM 2 unlock password for the Verizon Reality Sch-U820?

asked 3 years, 11 months ago
jaylin
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding your concern, what we can offer as passcode for the phone is the last 4 digits of the mobile number. If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 11 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Before I send in my damaged touch screen for repair, can I retrieve my stored phone numbers? If so, how?

Phone is working to receive calls, can get to contacts list -- just can't pull numbers up on the screen.
asked 3 years, 11 months ago
BamaGirl
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi BamaGirl!

On our end, there are no configurable options to manually retrieve the contacts on your Samsung Reality (SCH-U820) handset. However, you may try to go to any of your Service Provider store to check with them if they have software available to back up contacts on the phone.

Happy Holidays!
Samsung Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a QR code reader that is supported by this phone- Samsung Reality?

I can't seem to find a compatible software /app for a QR reader for this phone, but literally every other phone that Samsung makes is supported, and I've found those- but not for the phone I actually have. Thank you!
asked 3 years, 11 months ago
Anonymous
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Pertaining to your query, QR reader is a 3rd party application and we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

You might also want to coordinate with your Network provider to check if it is being supported on the phone.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

my phone restarts

everytime i try to get online (i have unlimited internet) my phone restarts itself
asked 3 years, 11 months ago
Anonymous
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on) then try to get online again. If it still restarts then please try to use another battery on the phone. However, if problem still persists then this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot the issue in a more timely manner. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can you lock the phone so that a pass code is required after a certain amount of phone inactivity?

asked 3 years, 11 months ago
Aggie11
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

In Phone Lock mode, you can answer calls, but the phone must be unlocked to place outgoing calls (except to emergency numbers). The phone locks automatically the next time it is powered on and stays locked until you enter the correct lock code.

To enable or disable the Phone Lock setting follow the steps below:

From the home screen, touch Menu
Touch Settings & Tools
Touch Phone Settings
Touch Security
Enter the Lock Code (Default is last 4 digits of phone number)
Touch one of the following:
Touch Phone Lock Setting
From the Phone Lock Setting touch one of the folllowing:
Unlocked - The phone remains unlocked
On Power Up - The phone locks after power up
Touch Lock Phone Now - The phone locks immediately and stays locked until the correct lock code is entered

Thanks for writing!
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

what number do i dial to get updates for my phone

asked 3 years, 11 months ago
muellerteresa
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Pertaining to your query, as of the moment we do not have any updates of the phone yet. However if you intend to know about the firmware update I would suggest to please coordinate with the Network provider to check for the update.

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how to transfer pictures from phone to pc on a samsung reailty

asked 3 years, 11 months ago
kernie
woodlawn, tn.
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello kernie,

I have here the link of different methods on how you can transfer pictures and videos from phone to your computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

Hope this will help. Happy Holidays!
answered 3 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
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