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Customer Questions & Answers for
Samsung Reality™ Touchscreen Cell Phone

Customer Questions & Answers:
718 Questions
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724 Answers

Questions & Answers for samsung Samsung Reality™ Touchscreen Cell Phone

Question

how do I transfer my pictures and video to a CD

asked 3 years, 6 months ago
Anonymous
KC, MO
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi RonWilson!

Thank you for your inquiry.

Regarding about your concern, if you want to transfer pictures and videos saved on the SCH-U820 handset to a CD, we recommend transferring them first to your computer and then transfer them to a CD.

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to the computer.

If you are going to transfer media files from your Samsung Reality™ Touchscreen Cell Phone (SCH-U820) to the computer, you may do USB mass storage so you could transfer them to the computer.

For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a memory card follow the steps below:
1. Insert a memory card into the memory card slot.
2. From the standby screen, press Menu.
3. Press Settings & Tools.
4. Scroll down then press Memory.
5. Press Card Memory.
6. Scroll down then press Format Card.
7. Press Yes to confirm Formatting the Memory Card.

To use the USB Mass Storage feature follow the steps below:
1. Connect the USB data cable to both the PC and handset.
2. From the home screen, press Menu.
3. Press Settings & Tools.
4. Press Tools.
5. Scroll down then press USB Mass Storage.
6. The display will now show "Connected to the PC..." Calls Disabled".
7. The PC will now show a new removable disk in Windows Explorer.
8. Select the desired action (such as Open folder to view/copy files) and click OK.
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can I get the phone to connect to the computer?

Meaning its already connected to the usb but the computer is not reading it
asked 3 years, 6 months ago
Latece
Charlotte NC
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Latece!

Thank you for your inquiry.

Here are some troubleshooting steps that you can do to connect your phone
with your computer.

1. Reboot your computer by powering it off and unplugg the power cable and wait for atleast 30 minutes before powering on the computer again.

2. Use a different USB port.

3. Update the driver on your computer.

Here's how:

- Click on START.
- Click on RUN and type in "devmgmt.msc" and hit OK.
- The Device Manager box will appear. Highlight the red marked drivers from the Universal Serial Bus Controllers and right click then click on "Properties".
- Go to the "Driver" tab and press "UPDATE DRIVER".

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do i download my pictures from Samsung Reality to my PC?

asked 3 years, 6 months ago
Caribou
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Caribou!

Thank you for your inquiry.

Here's a link on how to transfer pictures and videos between your phone and your computer:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can someone please help me?

My Samsung Reality cell phone is stuck on the white opening screen (displays verizon wireless logo). I tried turning the phone off and removing the battery. No luck. Please tell me how to get off this screen so I am able to use my phone. I would REALLY appreciate it!
asked 3 years, 6 months ago
Atleybear
CT
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Atleybear!

Thank you for your correspondence. If you’ve already try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do you work the zoom?

asked 3 years, 5 months ago
soltisjoe
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence.

Which feature of your phone that you would like to zoom?
Would you like to zoom in and out while taking pictures using the camera of your phone?
Would you like to zoom while viewing a photo or a file?
Would you like to zoom while viewing a web page?

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

golf apps?

can you show me or tell me if there are any golf apps for this phone?
asked 3 years, 5 months ago
jeremyoo7
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please coordinate with your service provider, with regard to this issue.
Verizon. (800-922-0204)

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

The corners on my unlock screen flip up without me even touching the phone..?

If i light the phone up using any button just to check the time without completely unlocking the phone, the corners on the unlock screen will flip up and will start in the bottom left corner and continue around clockwise until the screen dims. What does this mean and how did it happen? It did not do this when I first got the phone.
asked 3 years, 5 months ago
eblingka
Hiram Ohio
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi eblingka!

Thank you for your correspondence. You may try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I'm trying to see my videos on my samsung sch-u820 from my pc.

When I press usb mass storage I get the message "card not available. please insert card". How can I see my phone videos from my pc.
asked 3 years, 5 months ago
lafres1
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lafres1!

Thank you for your inquiry. I have here the link for the complete information on how to transfer media files such as pictures or videos between your Samsung Reality™ SCH-U820 and your personal computer. Please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I put music on my phone?

My computer says that I need to download a driver to put music on the phone I went to samsung site and can't find a download for this.
asked 3 years, 5 months ago
sarah0201
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sarah0201!

Thank you for your inquiry. I have here the link for the steps or instructions on how to transfer media files such as pictures and videos between your Samsung Reality (SCH-U820) and personal computer. Please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

You can also try to update the driver in your computer by trying to launch the run command and type in devmgmt.msc. Click on OK until it launches your Device Manager. Look for any marked items under USB Controllers then right click your mouse until you get the option to update driver.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I HAVE A SAMSUNG REALTY CELL PHONE. HOW CAN I DOWNLOAD PICTURES TO MY COMPUTER.

MY PC (WINDOWS XP) CANNOT ACCESS THE PHOTOS.
asked 3 years, 5 months ago
SMICHAELB
CALIFORNIA
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi SMICHAELB!

Thank you for your correspondence. You can follow the steps below to transfer media files between the phone and the computer.

>Mass Storage

Note: Phone must have inserted a memory card

Connect the USB data cable to both the PC and handset
From the home screen, press Menu
Press Settings & Tools
Press Tools (2)
Scroll down then press USB Mass Storage (0)
The display will now show "Connected to the PC..." Calls Disabled"
The PC will now show a new removable disk in Windows Explorer
Select the desired action (such as Open folder to view/copy files) and click OK
After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm

If the phone doesn’t have a memory card you may have to send the pictures and videos to your e-mail address and retrieve it on your computer.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I delete everything off the Samsung reality

asked 3 years, 5 months ago
weidnerk2
03060
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi weidnerk2,

Thank you for your correspodence.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Phone randomly disconects from wireless carrier (Doesnt recieve calls, text, voicemail or emails)

is there a solution to this problem i am having. the phone randmoly stops recieveing any information calls, text ect.. only way to get it back online is to reset the phone. a solution would be greatly apreciated
asked 3 years, 5 months ago
Are62490
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I hook up my phone to my computer so I can download my pics and videos onto my computer?

asked 3 years, 5 months ago
ccastle
Beacon Falls, CT
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ccastle,

You can transfer media files from your computer to a SCH-U820 phone (vice versa) by using any of the provided methods below.

Via Memory Card

TIP: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Note:

1. To transfer videos/pictures (via a memory card) from a computer requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader.
2. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.
3. Please note that the minimum size limit for the microSD memory card is 32MB.
4. This phone does support the use of a microSDHC 16GB capacity memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a memory card using the handset follow the steps below:

1. Insert a memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (9)
5. Press Card Memory (3)
6. Scroll down then press Format Card
7. Press Yes to confirm Formatting the Memory Card

Caution!: Do not repeatedly format a Memory Card as this shortens it's service life

To transfer videos/pictures using a memory card from a computer to SCH-U820 handset follow the steps below:

1. Remove the formatted microSD memory card from the memory card slot.
2. Insert the microSD memory card into the memory card adaptor.
3. Insert the memory card adaptor into the memory card reader.
4. Insert the memory card reader into the USB slot on the computer.
5. Navigate to the video location on PC using Windows Explorer.
6. Paste them into the my_pix or my_flix folder on the memory card.

Note: You may also use the steps below to transfer videos from computer to your phone.

Mass Sorage

To use the USB Mass Storage feature follow the steps below:+

1. Connect the USB data cable to both the computer and handset
2. From the home screen, press Menu
3. Press Settings & Tools
4. Press Tools (2)
5. Scroll down then press USB Mass Storage (0)
6. The display will now show "Connected to the PC..." Calls Disabled"
7. The PC will now show a new removable disk in Windows Explorer
8. Select the desired action (such as Open folder to view/copy files) and click OK.
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

can i save contact information to a pc?

phone is broke, but would like to see if I can get old contact information out of it somehow.
asked 3 years, 5 months ago
j4schaf
nebraska
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi j4schaf!

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i change my text vibration from 3 times to 1

asked 3 years, 5 months ago
shugg
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, there ar no configurable options on your phone to set the number of vibration when receiving a text message.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does my samsung reality keep freezing up and reseting itself

i have already had this phone twice i reported this to verizon and they gave me a new one. Now this one is doing the same thing as me other one. When i say reseting i mean it shuts off by itself. It also resets my backrounds all the time which is very irritating. Please answer my question.
asked 3 years, 5 months ago
Cody5806
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Cody5806,

Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the soft reset won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Update problems

my pictures on my wall paper have been disappearing since my phone last updated. every time I put them back on a few hours later the go back to the default pictures. Help!
asked 3 years, 5 months ago
Lug2
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Lug2!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I download my pics on my Samsung Reality to my PC?

asked 3 years, 5 months ago
ccastle
Beacon Falls, CT
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ccastle,

Thank you for your inquiry.

The SCH-U820 (Reality) handset features four different methods to transfer pictures from the handset to a PC.

SCH-U820 Picture Transfer Methods:
Via Memory Card
Via Message
Via Mass Storage
Verizon Online Album

Here is the link for the detailed instructions depending on the method that would be convenient for you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

im not getting my picture messages how can i get them back?

asked 3 years, 5 months ago
nikatkins
highland heights
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

Regarding your concern please coordinate this concern with your Service Provider for further assistance for this is a network dependent issue

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I download my pics onto my computer?

Can I download my pictures from my phone onto my computer? I didn't receive a CD when I got the phone. What do I need to set my phone up to download my pics on the computer.
asked 3 years, 5 months ago
Pataf
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Pataf,

Thank you for your inquiry.

The SCH-U820 (Rouge) phone features several different methods to transfer picture files both to and from the phone.

SCH-U820 (Rogue) Picture Transfer Methods
- Via Memory Card
- Via Message
- Using Mass Storage
- Verizon Online Album

Here is the link for the detailed instructions depending on the method that would be convenient for you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung4
0points
0out of 0found this answer helpful.
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