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Customer Questions & Answers for
samsung Samsung Reality™ Touchscreen Cell Phone

Customer Questions & Answers:
718 Questions
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724 Answers

Questions & Answers for samsung Samsung Reality™ Touchscreen Cell Phone

Question

Mac Support

Is there a way to synch music, pics and vm's to my Mac?
asked 3 years, 5 months ago
Cclair
Sterling
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
You can send them via bluetooth.
answered 2 years, 11 months ago
ceechlin
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answer 2
Hi Cclair .

Thank you for your inquiry. There are no configurable options to transfer a media files into a MAC operating system, because the phone is not compatible with the said operating system.

We sincerely apologize for any inconvenience this presents. Again, we thank you for comments and appreciate your patience and understanding in this matter.

Have a great day.
answered 3 years, 5 months ago
Samsung5
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Question

i switched from nam 1 to nam 2 on accident now im locked out of the phone

asked 3 years, 9 months ago
dsarjm
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi, I tried this and it works. If you can use google to search for the required calculators then this should be helpful. I used it with my Reality and it worked like a charm! This from another person but here is the meat and bones of what you need to know.

I can't post the URL link here so for the whole blog post, Google Search: NAM2 LOCKOUT MEID HEX # SOLVED. (Covered with a SAMUNG ROGUE)

THIS IS HOW YOU FIX YOUR PHONE: Your first step is going to be to find a HASH CALCULATOR such as HashCalc. Step 2 is simply to ensure that you calculate the SHA-1 for the MEID HEX number located on the back of your phone under the battery. When doing this ensure that you are inputing the data as HEX data. Take the last _6_ characters from this calculated sha-1 sum. You will use this to find your unlock code by adding 80 in front of those to get something that looks like 80XXXXXX. This number you will enter into the Windows Calculator (OR any scientific calculator that can conver HEX to DEC) As stated from here you enter this 7 digit hex code into the calculator and select the DEC radio button afterward. It will convert the number to decimal format. USE THE LAST 4 OF THIS NUMBER TO UNLOCK YOUR PHONE.... THIS IS YOUR UNLOCK CODE.
answered 3 years, 9 months ago
PT3nickname
West Des Moines, Iowa
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answer 2
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung5
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Question

how to play dice game

asked 3 years, 10 months ago
bucket58
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
you go to games and click dice. shake the phone and there u go
answered 3 years, 4 months ago
tiny2frisky
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answer 2
I shake my phone and It rolls the dice.
answered 3 years, 9 months ago
Anonymous
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Question

how do I unlock a text message

I received a message with no Number all had was : I tried to erase and delete it...It is locked
asked 2 years, 8 months ago
kaylatoo
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Tap on the text. Under options it should say unlock.
answered 2 years, 7 months ago
Mzmazak
NY state
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answer 2
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
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Question

No sound on my uploaded video

asked 3 years, 6 months ago
lwrkrztine
34202
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi lwrkrztine!

Thank you for your inquiry.

Please check if the video format is compatible with your phone or if it is corrupted.

Here are the video specifications of your handset:

File Formats:

3GP/3G2
MP4
WMV

Video Pixel Resolution:

320 X 240
640 X 480

For further assistance, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
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answer 2
Hi eluno72!

Thank you for your inquiry.

The phone doesn't have any configurable options to add ringtones on text alert.

However, you can assign a ringtone to a specific contact.

Here's how:

1. Go into Contacts, tap on a contact, press Menu Key and tap Edit
2. Tap on Phone.
3. Scroll down to show fields for Groups or Ringtones.
4. Tap on the desired selection and make the choices.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
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Question

why wont it turn on after i dropped it

asked 3 years, 5 months ago
izayah
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
After dropping my Reality I had the same problem. would not turn on. I pulled the battery and found one of the little gold contacts in the battery compartment bent so it was not making contact with the battery. I carefully bent it back where it beonged with tweezers and reinstalled the battery and it has worked fine ever since. Good Luck.
answered 2 years, 7 months ago
WillU
Arizona
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answer 2
Hi there!
Thank you for your inquiry.

Please try to do a soft reset on your phone. If the soft reset won’t work,try a different battery or charger. We would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
samsung6
0points
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Question

Photo studio

are they gonna fix the photo studio to work with the samsung reality phone..it isn't compatible with it right now
asked 3 years, 10 months ago
imstevieb
Christiansburg va
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Unfortunately, there are no PC Studio availbale for your device.

Should you need assistance with your device, you may access samsung.com or call us at 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 8 months ago
SamsungBryanA
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Question

What do the text message symbols mean?

Specifically the text message symbol that is an envelop with a "do not enter" sign on top of it.
asked 3 years, 10 months ago
PaulaC
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi PaulaC,

Thank you for your inquiry. We understand that you would like to know the meaning of text message symbols on your phone, SCH-U820.

You may use the link provided below for the meaning of the different icons on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00026755&fm_seq=26923

Since SMS/Messaging is a network dependent feature of the phone, we advise you to contact your service provider for more information about the symbols on text messages.

You may reach Verizon at 1-800-922-0204 for further information.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Can Samsung Reality SCH-u820 support other languages such as Chinese or Japanese?

In Tools, Phone Settings, Language, I only found English and Spanish. Can I download and install other fonts or language such as Chinese or Japanese? If Yes, where can I download it? Thank you.
asked 3 years, 10 months ago
Anonymous
on Samsung Reality™ Touchscreen Cell Phone
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1 answer
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answer 1
Thank you for your inquiry. Unfortunately, there is not an option to load a specific language pack to existing models. The phones are manufactured to the language specifications of the region in which they intended to be used. Some phones have English and Spanish capabilities and some have English, Spanish and French. However, once released, the phones do not have an option to add a language pack or alter the platform to include other languages. We are sorry for any inconvenience this may cause.
answered 3 years, 8 months ago
SamsungJoseL
0points
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Question

Is the Reality compatible with a Mac computer?

I would like to copy music files from my Mac to my Reality phone, but they don't connect. Is this possible?
asked 3 years, 10 months ago
ScubaBoy
Naples, FL
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Unfortunately, there is no support for the use of our standard phones with a Macintosh computer, nor does Samsung offer compatible software. The only handsets for which we provide limited support for connection to a Mac are the PalmOS handsets offered for use on the Sprint Network.
We sincerely apologize for any inconvenience this presents.
However, it may be possible to use the mass storage feature of your device to connect to your Mac and drag and drop media files between your device and Mac computer, using Mac’s Finder tool.

You may use a USB cable and use the mass storage mode on your device.

Shouls you need assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
SamsungBryanA
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Question

CAN I SYNC MY GOOGLE CALENDAR TO THE PHONE'S CALENDAR?

asked 3 years, 10 months ago
KFREE630
NORTH OLMSTED, OH
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
No, apparently Samsung does not support any kind of calendar syncing from any outside apps.
answered 2 years, 7 months ago
WillU
Arizona
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Question

Is there a way to get chinese character support for the samsung reality u820

I was viewing chinese documents in the phone, but it showed only empty boxes, dashes and random symbols
asked 3 years, 10 months ago
Joshuachiu95
on Samsung Reality™ Touchscreen Cell Phone
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1 answer
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answer 1
Unfortunately, there is not an option to load a specific language pack to existing models. The phones are manufactured to the language specifications of the region in which they intended to be used. Some phones have English and Spanish capabilities and some have English, Spanish and French. However, once released, the phones do not have an option to add a language pack or alter the platform to include other languages. We are sorry for any inconvenience this may cause.
answered 3 years, 9 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

how do i get my phone out of nam2 when its locked

asked 3 years, 10 months ago
raider71
fulton ny
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
You may call our our toll free number 1-888-987-4357, or send us your IMEI # and we will send you the unlock code.
answered 3 years, 9 months ago
SamsungBryanA
0points
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Question

How do you hard reset the phone?

The phone only goes to the white start-up screen and freezes.
asked 3 years, 10 months ago
tracy22
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
-From the standby screen, press Menu
-Press Settings & Tools
-Press Phone Settings (7)
-Press Security (8)
-Enter the lock code, default password is the last 4 digits of cell phone number
1. Do software reset: Press Reset Settings (6)
-Press Yes to confirm resetting the handset to factory default settings
-The phone will now restart
2. Do hard reset: Press Restore Phone (5)
Press Yes to confirm resetting the handset to factory default settings
Press OK at the reprogram prompt
Enter the lock code, default password is the last 4 digits of cell phone number
Note: Press *228 and SEND after the power cycle to re-program the phone

After your Samsung U820 is reset, you have to treat it as a new phone, add your favorite thing to it again.
answered 3 years, 9 months ago
SamsungBryanA
-1point
0out of 1found this answer helpful.
Question

How can I upload photos from my Samsung Reality cell phone to my PC?

asked 3 years, 10 months ago
SteveB
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Using the Mass Storage mode of the phone, you can be able to transfer files like photos from your Samsung Reality to your computer or vice versa. Just follow the steps below for the instruction of setting the Mass Storage mode of the phone.

Mass Sorage

To use the USB Mass Storage feature follow the steps below:

1.Connect the USB data cable to both the PC and handset
2.From the home screen, press Menu
3.Press Settings & Tools
4.Press Tools (2)
5.Scroll down then press USB Mass Storage (0)
6.The display will now show "Connected to the PC..." Calls Disabled"
7.The PC will now show a new removable disk in Windows Explorer
8.Select the desired action (such as Open folder to view/copy files) and click OK
9.After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm
answered 3 years, 8 months ago
Samsung10
-1point
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Question

How do I download the user manual for my reality cell phone?

I've tried the download area but it tells me I have no downloads.
asked 3 years, 10 months ago
klevins5
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi klevins5,

Thank you for your inquiry. We understand that you would like to download the user manual of your phone, SCH-U820.

You may use the link provided below to get the downloadable manual for your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000006&prd_mdl_cd=SCH-U820ZKAVZW&prd_mdl_name=SCH-U820

Once you get to the page using the link, scroll down and click on the second tab for Manuals & Downloads, click on the tab for Manual, then click on the PDF blue button to download the manual.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

How do I download mobil email

It is part of my package
asked 3 years, 10 months ago
weborg
on Samsung Reality™ Touchscreen Cell Phone
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1 answer
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answer 1
go to email on the menu screen.
answered 3 years, 4 months ago
tiny2frisky
0points
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Question

how do I download my photos to my computer?

asked 3 years, 10 months ago
whit16
NJ
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi, Whit16!

The SCH-U820 (Reality) handset has three different methods to transfer pictures from the handset to a computer.

The steps for each are detailed below:

Note: Steps for transferring pictures may vary depending on your PC's operating system.

Please Note: The SCH-U820 (Reality) handset includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

>Via Memory Card

Important! The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders.

Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

WARNING: Formatting the microSD Memory Card will permanently erase all data
Note: Locked pictures cannot be moved to a memory card

To transfer pictures (via a memory card), from the SCH-U820 (Reality) handset, to a PC follow the steps below:

1. Insert the formatted microSD memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (9)
5. Press Phone Memory (2)
6. Press either My Pictures (2) or My Videos (3)
7. Press Move
8. Press each desired Photo or Video to check their box
9. Press Done
10. Press Yes to Move the Photo(s) or Video(s) to the microSD memory card
11. Remove the microSD memory card from the memory card slot
12. Insert the microSD memory card into the memory card adaptor
13. Insert the memory card adaptor into the memory card reader
14. Insert the memory card reader into the USB slot on the PC
15. Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
16. Drag and drop or copy & paste the Photo or Video into the desired destination on the PC

Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

>Via Message

To send a picture to an e-mail address follows the steps below:

1. From the home screen, press Message
2. Press New Message (1)
3. Press Picture Message (2)
4. To the right of 1 enter the recipients e-mail address
5. Press on each recipient to check their box(es) then press Done
6. Press the Text box then enter the Message text (up to 1000 characters)
7. Press the Picture box then press the desired picture to enlarge it
8. Press to Add the Picture to the Message or press Camera to take a new photo
9. Press the Sound box then press the desired Sound or press Record New to add a new recording
10. Press the Subject box then enter the Subject text (up to 80 characters)
11. Press the Name Card box then press to add My Name Card or a Contact
12. Press Send to forward the Picture Message to the recipient(s)

Note: Picture & Video Messages are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

>Mass Storage

To use the USB Mass Storage feature follow the steps below:

NOTE: Make sure that you have inserted a formatted SD card.

1. Connect the USB data cable to both the PC and handset
2. From the home screen, press Menu
3. Press Settings & Tools
4. Press Tools (2)
5. Scroll down then press USB Mass Storage (0)
6. The display will now show "Connected to the PC..." Calls Disabled"
7. The PC will now show a new removable disk in Windows Explorer
8. Select the desired action (such as Open folder to view/copy files) and click OK
9. After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport9
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Question

How do I import contacts?

asked 3 years, 10 months ago
sonic72191
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Hi there!

Samsung does not offer any software package that would allow the transfer of contacts from the phone to a different device.

However, you may coordinate with your Service Provider if there is a program that they can offer that would allow you to import contacts from your phone.
answered 3 years, 7 months ago
Samsung4
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Question

Plug in for an external Antenna

I am looking on finding and external antenna. I drive truck and want to use the Wilson trucker antenna. there are ports in the back of the phone (under the battery cover) that look like they would accomodate an adapter for an antenna? Can these be used in this manner and wich of the 2 port would I use to an antenna? Finally is this port similar to another phone that wilson may have an adapter to fit it.
asked 3 years, 10 months ago
jeeprunner81
on Samsung Reality™ Touchscreen Cell Phone
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answer 1
Thank you for your inquiry.

None of our devices are designed for an external antenna. Some models do have a small port on the back of the phone near the antenna that is an RF port used specifically by authorized technicians only for testing purposes and has no other functionality. The port can be damaged by attempting to use it for any purpose other than by the repair facility, such as for an external antenna. Such damage will void the warranty on the phone and could result in repair fees at the time of repair.
answered 3 years, 7 months ago
Samsung4
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