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Customer Questions & Answers for
Samsung Reality™ Touchscreen Cell Phone

Customer Questions & Answers:
718 Questions
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724 Answers

Questions & Answers for samsung Samsung Reality™ Touchscreen Cell Phone

Question

how to play dice game

asked 4 years, 1 month ago
bucket58
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
you go to games and click dice. shake the phone and there u go
answered 3 years, 8 months ago
tiny2frisky
0points
0out of 0found this answer helpful.
answer 2
I shake my phone and It rolls the dice.
answered 4 years, 1 month ago
Anonymous
0points
0out of 0found this answer helpful.
Question

i switched from nam 1 to nam 2 on accident now im locked out of the phone

asked 4 years, 1 month ago
dsarjm
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi, I tried this and it works. If you can use google to search for the required calculators then this should be helpful. I used it with my Reality and it worked like a charm! This from another person but here is the meat and bones of what you need to know.

I can't post the URL link here so for the whole blog post, Google Search: NAM2 LOCKOUT MEID HEX # SOLVED. (Covered with a SAMUNG ROGUE)

THIS IS HOW YOU FIX YOUR PHONE: Your first step is going to be to find a HASH CALCULATOR such as HashCalc. Step 2 is simply to ensure that you calculate the SHA-1 for the MEID HEX number located on the back of your phone under the battery. When doing this ensure that you are inputing the data as HEX data. Take the last _6_ characters from this calculated sha-1 sum. You will use this to find your unlock code by adding 80 in front of those to get something that looks like 80XXXXXX. This number you will enter into the Windows Calculator (OR any scientific calculator that can conver HEX to DEC) As stated from here you enter this 7 digit hex code into the calculator and select the DEC radio button afterward. It will convert the number to decimal format. USE THE LAST 4 OF THIS NUMBER TO UNLOCK YOUR PHONE.... THIS IS YOUR UNLOCK CODE.
answered 4 years, 1 month ago
PT3nickname
West Des Moines, Iowa
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 4 years, 1 month ago
Samsung5
0points
0out of 0found this answer helpful.
Question

No sound on my uploaded video

asked 3 years, 10 months ago
lwrkrztine
34202
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi lwrkrztine!

Thank you for your inquiry.

Please check if the video format is compatible with your phone or if it is corrupted.

Here are the video specifications of your handset:

File Formats:

3GP/3G2
MP4
WMV

Video Pixel Resolution:

320 X 240
640 X 480

For further assistance, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
answer 2
Hi eluno72!

Thank you for your inquiry.

The phone doesn't have any configurable options to add ringtones on text alert.

However, you can assign a ringtone to a specific contact.

Here's how:

1. Go into Contacts, tap on a contact, press Menu Key and tap Edit
2. Tap on Phone.
3. Scroll down to show fields for Groups or Ringtones.
4. Tap on the desired selection and make the choices.

We appreciate your time writing us here at Samsung!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Mac Support

Is there a way to synch music, pics and vm's to my Mac?
asked 3 years, 9 months ago
Cclair
Sterling
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can send them via bluetooth.
answered 3 years, 3 months ago
ceechlin
0points
0out of 0found this answer helpful.
answer 2
Hi Cclair .

Thank you for your inquiry. There are no configurable options to transfer a media files into a MAC operating system, because the phone is not compatible with the said operating system.

We sincerely apologize for any inconvenience this presents. Again, we thank you for comments and appreciate your patience and understanding in this matter.

Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

why wont it turn on after i dropped it

asked 3 years, 8 months ago
izayah
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
After dropping my Reality I had the same problem. would not turn on. I pulled the battery and found one of the little gold contacts in the battery compartment bent so it was not making contact with the battery. I carefully bent it back where it beonged with tweezers and reinstalled the battery and it has worked fine ever since. Good Luck.
answered 2 years, 11 months ago
WillU
Arizona
0points
0out of 0found this answer helpful.
answer 2
Hi there!
Thank you for your inquiry.

Please try to do a soft reset on your phone. If the soft reset won’t work,try a different battery or charger. We would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

how do I unlock a text message

I received a message with no Number all had was : I tried to erase and delete it...It is locked
asked 3 years ago
kaylatoo
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Tap on the text. Under options it should say unlock.
answered 2 years, 11 months ago
Mzmazak
NY state
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Photo studio

are they gonna fix the photo studio to work with the samsung reality phone..it isn't compatible with it right now
asked 4 years, 2 months ago
imstevieb
Christiansburg va
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, there are no PC Studio availbale for your device.

Should you need assistance with your device, you may access samsung.com or call us at 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 4 years ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

How do I set up email on a Samsung Reality phone?

Where can I find a decent manual for this phone?
asked 4 years, 2 months ago
Jishin
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Follow the instructions on the following website and it will guide you step by step:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=236052
answered 4 years ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

How do I get "No Shortcuts" off my home screen?

On every screen of my phone, there is a "widget" that I cannot seem to get to go away. On one, there is "no shortcuts". On another, there is a screen with a picture and "get new" and "set" under it and I hit set and it doesn't go away. It is really annoying. Help....
asked 4 years, 2 months ago
vedder242003
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi vedder242003,

Thank you for your inquiry. We understand your concern regarding the widgets appearing on the screen of your phone that you want to remove. We apologize for any inconvenience this may have caused you.

You may also try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

For the Samsung SCH-U820, in order to delete or remove widgets, please tap and hold the widget and then drag it to the widget bar.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

why will my phone not connect to PC Studio on my laptop

trying to put in contacts and transfer pictures not happy with this phone or PC Studio
asked 4 years, 2 months ago
DRNok
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, this phone does not support PC Studio, but there are several ways to transfer you data.
Go to the following website and it will guide you step by step: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=235912
answered 4 years, 1 month ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

Is the Reality compatible with a Mac computer?

I would like to copy music files from my Mac to my Reality phone, but they don't connect. Is this possible?
asked 4 years, 2 months ago
ScubaBoy
Naples, FL
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, there is no support for the use of our standard phones with a Macintosh computer, nor does Samsung offer compatible software. The only handsets for which we provide limited support for connection to a Mac are the PalmOS handsets offered for use on the Sprint Network.
We sincerely apologize for any inconvenience this presents.
However, it may be possible to use the mass storage feature of your device to connect to your Mac and drag and drop media files between your device and Mac computer, using Mac’s Finder tool.

You may use a USB cable and use the mass storage mode on your device.

Shouls you need assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 4 years, 1 month ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

CAN I SYNC MY GOOGLE CALENDAR TO THE PHONE'S CALENDAR?

asked 4 years, 2 months ago
KFREE630
NORTH OLMSTED, OH
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No, apparently Samsung does not support any kind of calendar syncing from any outside apps.
answered 2 years, 11 months ago
WillU
Arizona
0points
0out of 0found this answer helpful.
Question

Is there a way to get chinese character support for the samsung reality u820

I was viewing chinese documents in the phone, but it showed only empty boxes, dashes and random symbols
asked 4 years, 2 months ago
Joshuachiu95
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, there is not an option to load a specific language pack to existing models. The phones are manufactured to the language specifications of the region in which they intended to be used. Some phones have English and Spanish capabilities and some have English, Spanish and French. However, once released, the phones do not have an option to add a language pack or alter the platform to include other languages. We are sorry for any inconvenience this may cause.
answered 4 years, 1 month ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

how do i get my phone out of nam2 when its locked

asked 4 years, 2 months ago
raider71
fulton ny
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You may call our our toll free number 1-888-987-4357, or send us your IMEI # and we will send you the unlock code.
answered 4 years, 1 month ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

How do you hard reset the phone?

The phone only goes to the white start-up screen and freezes.
asked 4 years, 2 months ago
tracy22
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
-From the standby screen, press Menu
-Press Settings & Tools
-Press Phone Settings (7)
-Press Security (8)
-Enter the lock code, default password is the last 4 digits of cell phone number
1. Do software reset: Press Reset Settings (6)
-Press Yes to confirm resetting the handset to factory default settings
-The phone will now restart
2. Do hard reset: Press Restore Phone (5)
Press Yes to confirm resetting the handset to factory default settings
Press OK at the reprogram prompt
Enter the lock code, default password is the last 4 digits of cell phone number
Note: Press *228 and SEND after the power cycle to re-program the phone

After your Samsung U820 is reset, you have to treat it as a new phone, add your favorite thing to it again.
answered 4 years, 1 month ago
SamsungBryanA
-1point
0out of 1found this answer helpful.
Question

How do I get a video from my phone to my PC?

asked 4 years, 1 month ago
tallthrall
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can use the Mass Storage option of the phone for transferring files from the phone to computer or vice versa. You need of course the USB data cable that came with the phone.

To use the USB Mass Storage feature follow the steps below:

1.Connect the USB data cable to both the PC and handset
2.From the home screen, press Menu
3.Press Settings & Tools
4.Press Tools (2)
5.Scroll down then press USB Mass Storage (0)
6.The display will now show "Connected to the PC..." Calls Disabled"
7.The PC will now show a new removable disk in Windows Explorer
8.Select the desired action (such as Open folder to view/copy files) and click OK
9.After copying selected files from the PC to the microSD card, inserted in the phone, touch DISCONNECT on the phone to restore phone service then touch Yes to confirm
answered 4 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I sync the Reality to Outlook?

I bought this unit today, every time I link it to my system running Windows 7 the device driver fails to load, but I am able to see the phone as a folder. Is there a driver for this phone for Windows 7?
asked 4 years, 1 month ago
dedboyzz
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no configurable option on the phone to sync Outlook.

We do not have any available software or driver for the SCH-U820.

You may contact your service provider regarding the software that you can use that will support syncing Outlook with the phone.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I close apps?

I am needing to find out how to close apps on my newly purchased reality. Seems once I open them they just stay open in the background until I reset my widgets
asked 4 years, 1 month ago
SNM2
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

For you to completely close the application on the phone without seeing them on your home screen, you may click the arrow on the left side of the screen as it will bring you the widget bar (list of the shortcut icons) of the handset. Drag and drop the icon from the home screen going to the widget bar.
answered 3 years, 11 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

What is maximum gb memory card can I use in the phone

What is the largest capacity memory card can I use in my samsung reality cell phone?
asked 4 years, 1 month ago
bsmith2173
New Jersey
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
I read about your concern regarding will any micro sd card fits in your sch-u820. I have checked my resources & the phone itself, and seems that the sch-u820 does support the use of a micro sd card.
And so let me give you some details on how to install & what is the maximum capacity size of a micro sd card that you can insert in your phone.

Your phone supports the use of an optional, removable
microSD™ memory card of up to 16GB capacity. You can store
music or pictures you download or transfer to your phone, andInstalling the Memory Card
1. Pull the microSD card cover out and turn it to expose the
card slot.
2. Push the microSD card into the slot until it locks into place.

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
other files, on the memory card.
answered 4 years, 1 month ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I take apart the lcd portion of the phone?

I dropped my phone in water. It still works, but there is water behind the screen. I would like to disassemble that part of the phone for it to dry out. How do I take the frame off from around the lcd?
asked 4 years, 1 month ago
karendelta
on Samsung Reality™ Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding your concern, we do not have any details on how the consumer can dismantle the phone. The reason why is because we do not want consumers to remove certain parts of the phone that might lead to any potential damage.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
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