Looking for Answers about samsung Samsung Convoy™ Cell Phone?

Hi SCBear,

Thank you for your inquiry. The Samsung Intensity II handset features three different methods to transfer pictures from the handset to a computer. You may use any of the methods below if you wish to transfer pictures.

Via Memory Card

Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Please Note: The SCH-U460 (Intensity II) handset includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

To format a microSD memory card please follow the steps below:
1. Pull the memory card cover out and turn it to expose the card slot.
2. Push the memory card into the slot until it locks into place
Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset
3. From the standby screen, press OK for Menu
4. Highlight Settings & Tools (9)
5. Select Memory (0)
6. Select Card Memory (3)
7. Select Format Card (8)
8. Highlight Yes, using the navigation keys
9. Press OK to confirm formatting the microSD memory card

WARNING: Formatting the microSD Memory Card will permanently erase all data.
Note: Locked pictures cannot be moved to a memory card.

To transfer pictures from the handset, to a computer follow the steps below:

1. Insert the formatted microSD memory card into the memory card slot.
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (0)
5. Press Phone Memory (2)
6. Press My Pictures (2)
7. Press Right soft key for Options
8. Select Move (2)
9. Press each desired Photo to check their box or choose Mark All.
10. Press Done
11. Press Yes to Move the Photo(s) to the microSD memory card.
12. Remove the microSD memory card from the memory card slot.
13. Insert the microSD memory card into the memory card adaptor.
14. Insert the memory card adaptor into the memory card reader.
15. Insert the memory card reader into the USB slot on the computer.
16. Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer.
17. Drag and drop or copy & paste the Photo or Video into the desired destination on the computer.
Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card.

Via Message

1. To send a picture to an e-mail address follow the steps below:
2. From the home screen, press the Left soft key for Messages.
3. Press OK for New Message.
4. Press Picture Message (2)
5. To the right of 1 enter the recipients e-mail address.
6. Press on each recipient to check their box(es) then press Done
7. Press the Text box then enter the Message text (up to 1000 characters)
8. Highlight the Picture box then press the the left soft key for My Pics
9. Higlight desired picture then press Ok to selct
10. Highlight the Sound box then press the the left soft key for Sounds
11. Press the Subject box then enter the Subject text (up to 80 characters)
12. Press the Name Card box then press to add My Name Card or a Contact
13. Press Send to forward the Picture Message to the recipient(s)
Note: Picture are only available within the Verizon Wireless Enhanced Services Area.
Tip: You can send a Picture Message to up to 10 recipients.
Note: To send a message to a group the group must first be added to the favorites.

We thank you for your patronage of Samsung products. Have a good day.

Hi and thanks for reaching out!

Try reaching out to the car manufacturer. It sounds like it may be an issue on their end.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Connect usb to your phone and then connect the other end of the usb to your laptop. Depending on your Operating System on your laptop Windows/Mac/Linux/Unix/other accesing the folders on the memory card and laptop may be different. But once you connect both phone and laptop you can drag and drop videos( or any type of file) from your memory card on your phone to your laptop and vice versa.

Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!

H there,

Thank you for your inquiry. As of the moment, we don't have any available software for you to transfer contacts on the phone easier than adding it one at a time on the phone. However, you may call your service provider as they may have an application that will help you to do this process.

Thank you for your continued interest in Samsung products.
Technical Support

Hi paulamckay73,

Thank you for your inquiry. We understand that you would like to know how to retrieve lost contacts listing on your Samsung phone.

There are no configurable options on the phone to retrieve lost or deleted files. We apologize for any inconvenience this may present.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes. After that please check your contact lists.

You may also use the link provided below for the steps on how to properly create a contact on your Samsung phone.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039566&fm_seq=39734

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

It will not zoom in the highest resolution. After activating camera, go to Options and go to #5, Resolution. Change to a lower resolution - anything less than 1600 x 960 and it will then zoom.

To set an Alarm follow the steps below:

From the standby screen, press the OK button for Menu
Select Settings & Tools (9)
Select Tools (2)
Select Alarm Clock (4)
Highlight, using the navigation keys, one of the following Alarms:
Alarm 1
Alarm 2
Alarm 3
Press the OK button to select the Alarm
Turn the Alarm On, using the navigation keys
Set the Alarm time, using the keypad and navigation keys
Select AM or PM, using the navigation keys
Choose the Frequency Type, using navigation keys, from the following:
Once
Daily
Mon-Fri
Weekends
Choose the Alarm Ringer Type, using the navigation keys, from the following:
Vibrate, for vibration only
Light Only, for light only
Tone, select the desired tone or choose Get New Ringtones (1) to download a Ringtone
Press the OK button to Save the Alarm settings
Note: An Alarm Clock icon will be displayed, at the bottom right, on the standby screen to indicate an Alarm is pending

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To disable or reset Alarms follow the steps below:

From the standby screen, press the OK button for Menu
Select Settings & Tools (9)
Select Tools (2)
Select Alarm Clock (4)
Highlight the desired Alarm, using the navigation keys
Press the right soft key for Options
Select one of the following Alarm options:
Turn Off (1) or Turn On (1), to turn Off or On the highlighted Alarm
Reset (2), to reset the highlighted Alarm
Reset All (3), to reset all 3 of the Alarms
Press the OK button to Save the Alarm setting

The following link will take you to the manual:
http://downloadcenter.samsung.com/content/UM/200911/20091125080415359/Verizon_SCH-U640_Convoy__ug_eng.pdf.pdf

Settings >9 USB mode > Ask on plug

Hi pastrad,

Thank you for your inquiry. We understand that you would like to know if there's an option to set the clock to stay on.

There's no configurable option on the phone to set the clock to stay on, since the phone clock screen dims when not in use, it is a power saving feature of the phone.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Hi ericgm!

Thank you for your inquiry.

Regarding about your concern, we can only set pictures/images as background wallpaper on the main screen of Samsung Convoy™ Cell Phone (SCH-U640). Video files are not supported to set as wallpaper on the phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

HI there!

Thank you for your inquiry. I have here the link for the complete information regading the speakerphone on your Samsung Convoy (SCH-U640). Please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=199306

Thank you for your continued interest in Samsung products.

Hi Skyprops,

Thank you for your inquiry. You may use the listed steps below to change settings on your phone to deactivate the readout option on your phone.
1. From the home screen, press the Voice Commands
key . The Voice Commands screen appears in the display.
2. Press right soft key for Settings.
3. Options will appear in the display
4. Select Prompts: Allows you to select the following settings for Voice Command prompts
5. Select Tones Only (which plays a tone to prompt you to say a Voice
Command)

We thank you for your patronage of Samsung products. Have a good day.

Hello and thanks for reaching out!

Try following the steps below:

After hooking up your device to the computer, you will see the USB symbol in the "communicator line" (at the top of your display). Pull this down by touching and sliding it down. Select "USB connected", another window appears, select "Mount". You should now be able to view, move, access files on your device and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Hi there!
Thank you for your inquiry.

Regarding your concern you have to coordinate with your service provider for futher assistance regarding that matter.

Thank you for your continued interest in Samsung products.

Hi there!

1. Switch on your Samsung device, enter the PIN if prompted and wait for it to fully load.

2. Open the "Menu," then scroll down to and select "Bluetooth." Turn the Bluetooth "On" and make the device "Visible."

3. Access the phone book in the other device, scroll down to a contact you wish to transfer and press "Options."

4. Select "Send Business Card" and choose "Via Bluetooth."

5. Wait for the phone to finish searching for devices, then select your Samsung device from the results list.

6. Accept the connection on your Samsung device and wait for the transfer to complete.

Samsung Technical Support

Thanks for your question!

Regarding your concern, please contact your service provider as this is a carrier specific issue.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/1P7mI

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!

Hi betbryan!

Thank you for your inquiry. Please try the options below to change your alarm set up.

To set an Alarm follow the steps below:

1. From the standby screen, press the OK button for Menu
2. Select Settings & Tools
3. Select Tools
4. Select Alarm Clock
5. Highlight, your alarm set up
6. Press the OK button to select the Alarm
7. Turn the Alarm On, using the navigation keys
8. Set the Alarm time, using the keypad and navigation keys
9. Select AM or PM, using the navigation keys

We appreciate your continued interest in Samsung products.

Have a great day.

Unfortunately, there are no PC Studio or software availabel for your device.