Looking for Answers about samsung Samsung Convoy™ Cell Phone?

Hi!

Online album is a network service available with your network. Contact your service provider for further assistance.

Samsung does not offer parts to purchase for your phone. If the phone is damaged or parts are missing, it will need to be sent in to be repaired.

For questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Hi Hoopcobb!

Thank you for your inquiry. You may use this link below and follow the steps to transfer photos between the phone and computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

We appreciate your continued interest in Samsung products.

The “AA” symbol on the phone means Auto Answer or Auto w/ Hands free. This pertains to when you receive an incoming call, then that will be answered automatically with a 5 second delay.

If you want to change the answer option on the handset, follow the steps below.

1. From the home screen, press for MENU
2. Go to Settings & Tools.
3. Press for Call Settings.
4. Press for Answer Options

• Flip Open: Calls are answered when the phone is opened.
• Any Key: Calls are answered when any key is pressed.
• Auto w/ Handsfree: Calls are answered automatically with a 5 second delay.

4. Highlight the method you wish to use for answering calls, then press for MARK. Press right soft key for
Mark All to select all options. Press left soft key for Done.

Samsung Technical Support

Hi Kdoglady!

Thank you for your inquiry. You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

We sincerely apologize for any inconvenience this presents.

Hi there.

Thank you for your correspondence.

Please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.

You may also call the car manufacturer and check with them if the phone is listed among the compatible phones that will work with the car kit.

Should you need further assistance, please call our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

Hi RGK1954!

Thank you for your inquiry. I have here the link for the complete instructions on how to upload or transfer media files such as pictures and videos between your Samsung Convoy™ (SCH-U640) and your personal computer. Please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

Thank you for your continued interest in Samsung products.

Hi canoecat!

Thank you for your inquiry. There's no configurable option for you to copy or transfer your outlook contacts to your Samsung Convoy (SCH-U640). Howver, you may ask your service provider if they have an application that will allow you for that option.

Thank you for your continued interest in Samsung products.

Hi dbarr!

Thank you for your inquiry.

We can best assist you with your inquiry by calling the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!

Hi there!

If you’re trying to purchase for a memory card for your handset, then you can directly order it from our Samsung Accessory Department (1- 888-987-4357) and follow the prompts that will lead you to be connected to our Accessory Team. Also, you may try to go to your Service Provider store to check if they have available memory card for the phone.

Tip: The maximum storage size of the memory card compatible for the phone is up to 16 GB.

Samsung Technical Support

Hi there!
Thank you for your inquiry

You can transfer the pictures through mass storage:

To transfer files, using the Mass Storage option, follow the steps below:

Insert a formatted memory card into the memory card slot
From the standby screen, press the OK key for Menu
Select Settings & Tools (9)
Select Tools (2)
Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
Select USB Mass Storage (8)
When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display
If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
Navigate to the location of the files on the PC
Drag n Drop or copy & paste the file(s) into into the phone's My_Pix or My-Flix folder.

Thank you for your continued interest in Samsung products.

Hi there!

Thank you for your inquiry.

If you want to transfer media files form the phone to computer or vice versa, please refer to the link below for guidance.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

Thank you for your continued interest in Samsung products.

Hi chamfour!

Thank you for your inquiry.

Press and hold the volume key on the side while the phone is closed to turn on the window light.

We appreciate your time writing us here at Samsung!

Hi dfry,

Thank you for your inquiry.

You can transfer music files from the memory card to the SCH-U640 (Conoy) phone by doing the steps below.

1. While in standby mode, press OK for Menu.
2. Select Media Center (5).
3. Select Music & Tones (1).
4. Select My Music (3).
5. Press the left soft key for Library.
6. Select All Songs (1).
7. Highlight the desired file, using the navigation keys.
8. Press the right soft key for Options.
9. Select Move to Phone (2).
10. Highlight each desired Song then press the OK button to Mark or check their boxes.
11. Press the left soft key for Done.
12. Highlight Yes, using the navigation keys.
13. Press OK to confirm moving the file to the phone memory.

Note: Although you can load other music files on the phone, you can set the default music files available on the phone as ringtones. Please coordinate with your service provider for more information regarding the compatible ringtones that can be used on the phone.

Thank you for your continued interest in Samsung products.

Hi aland!

Thank you for your inquiry. You may follow the steps below to transfer picture between the phone and the computer.

1.Insert a formatted memory card into the memory card slot
2.From the standby screen, press the OK key for Menu
3.Select Settings & Tools (9)
4.Select Tools (2)
5.Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
6.Select USB Mass Storage (8)
7.When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display
8.If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9.Navigate to the location of the files on the PC
10.Drag n Drop or copy & paste the file(s) into into the phone's My_Pix or My-Flix folder.

If still not working, you call the Samsung Customer Support Center, as they can further assist you on this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi Froghair39,

Thank you for your inquiry.

The SCH-U640 features several different methods to transfer pictures to and/or from a PC.

SCH-U640 Picture Transfer Methods:
- Mass Storage
- Via Bluetooth
- Email Picture

Here is the link for the detailed instructions depending on the method that would be convenient for you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

Thank you for your continued interest in Samsung products.

Hi Countryboy198555,

Thank you for your inquiry.

MP3 ringtones are limited to those downloaded from the Verizon Media Store. Although the handset offers the ability to playback MP3 files, synchronized to the memory card or phone, there are no configurable options available to assign those MP3 files as ringtones.

For further assistance with downloaded MP3 files contact your service provider.

Verizon Customer Service Number: 800-922-0204

Thank you for your continued interest in Samsung products.

Hi CAPTAINCLIFF!

Thank you for your inquiry. I have here the steps on how to play MP3 files that you have on your handset. Please follow the steps below:

To playback a MP3 ringtone follow the steps below:

1. While in standby mode, press OK for Menu
2. Select Media Center (5)
3. Select My Music (4)
4. Select Play All (1)

NOTE: For further assistance with downloaded MP3 Ringtones contact your service provider.

Thank you for your continued interest in Samsung products.

Hi rgiles!

Thank you for your inquiry. There's no confiogurable option for you to save the "zoomed" image on your Samsung Convoy. It's a default of the handset.

We sincerely apologize for any inconvenience this presents.

Hi memevtvt!

Thank you for your inquiry. All our devices are intended to work with its compatible software and accessories. I encourage you to have Samsung genuine accessories for you to make sure of the compatibility of it for your Samsung phone. We do not support the use of 3rd party applications/services/accessories with any of our devices. For this reason, we do not have information compiled on possible resources. If you are having issues with the use of a specific 3rd party application/service/accessory, we recommend contacting the manufacturer of that application/service/accessory for compatibility and support assistance.

Thank you for your continued interest in Samsung products.