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Customer Questions & Answers for
Samsung Convoy™ Cell Phone

Customer Questions & Answers:
786 Questions
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797 Answers

Questions & Answers for samsung Samsung Convoy™ Cell Phone

Question

On the Convoy cell phone, how do you shut off the internet?

asked 3 years, 6 months ago
RWG357
Snowmass
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi RWG357!
Thank you for your inquiry.

Regarding your concern about your internet feature on your device please coordinate with your Service Provider for further assistance

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

What causes a camera dsp error?

Just purchased a Samsung Convoy. Whenever I take a picture and attempt to save it I get a camera dsp error. I cannot save any pictures I take. What is causing this error?
asked 3 years, 6 months ago
Anonymous
Illinois
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

One of the reason is a change on the camera settings of the phone that is not compatible for taking picture of the Samsung Convoy. However, for this concern, you may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Bluetooth Connection

I am having a problem connecting my phone to my Ford Sync bluetooth. The connection fails because of the passcode, but I cannot figure out how to enter the pass code on the phone. The instructions in the manual are no help.
asked 3 years, 6 months ago
cfhlfs0
San Diego
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cfhlfs0!

Thank you for your inquiry.

To pair the SCH-U640 (Convoy) handset with a Bluetooth Device follow the steps below:

Place the Bluetooth device in discoverable mode
While in standby mode, press OK for Menu
Select Settings & Tools
Select Bluetooth Menu
Press the left soft key for Turn On
Highlight Add New Device, using the navigation keys, then press OK
Press OK at the “Place device to connect to in discoverable mode” prompt to begin search for new device
Highlight the discovered Bluetooth device, using the navigation keys, and press OK to Pair the devices
Press OK, you will get a brief message stating pairing with the Bluetooth Device Name.
Select Yes, using the navigation keys, at the “Connect to (Bluetooth Device Name)?” prompt
You will get a brief message stating connecting with the Bluetooth Device
After being successfully connected you will return to the "Bluetooth Menu" screen

Note: When successfully paired, the Bluetooth connected iconwill appear on the top line of the LCD

NOTE:

We recommend you to call the car kit manufacturer if it is compatible with the device as they have the list of compatible phones with their device.

We appreciate your time writing us here at Samsung!
answered 3 years, 5 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I have a Samsung Convoy, In lock mode it will not let me answer calls? I like to keep it in lock mode in case the phone gets lost

It always ask for the lock code?
asked 3 years, 6 months ago
zmandfm
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi zmandfm,

Thank you for your correspondence.

In Phone Lock mode, you can answer calls, but the phone must be unlocked to place outgoing calls (except to emergency numbers). The phone locks automatically the next time it is powered on, if enabled, and stays locked until you enter the correct lock code.

To enable or disable the Phone Lock follow the steps below.

1. From the standby screen, press OK for Menu.
2. Select Settings & Tools (9).
3. Select Phone Settings (6).
4. Select Security (7).
5. Enter the code then press OK (Default is last 4 digits of your cell phone number).
6. Select Phone Lock Setting (3).
7. Highlight either Unlocked (If on Power Up was previously selected, selecting Unlocked will remove lock on power up.) or On Power Up (The Phone Lock Code is required whenever you power up the phone.) then press OK.
8. Select Lock Phone Now (4) to immediately Lock the Phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How can I transfer text mesgs from the phone to my computer?

asked 3 years, 6 months ago
needhelp1234
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

There is no option to directly transfer text messages from the phone to the computer. However, you may contact your service provider and ask if there is an available software for you to be able to transfer text messages from the phone to the computer.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I increase the volume for the mouth piece? People can not hear me on the other end when I talk.

asked 3 years, 6 months ago
concrete17
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi concrete17,

Thank you for your correspondence. Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Uploading Contacts

Is there anyway to upload and/or sync contacts between my phone and Outlook?
asked 3 years, 6 months ago
scottdh
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi scottdh!

Thank you for your correspondence. There is no option on the phone to sync the contacts to Microsoft Outlook. However, you contact your service provider which is Verizon Wireless, and then check with them if they can provide compatible software that will work of outlook.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why no caller ID? I have contacts in my phone, and when they call me the number shows up but no name.

asked 3 years, 5 months ago
ChipB
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ChipB!

Thank you for your correspondence.

Regarding your concern, we recommend checking the address book on the Samsung Convoy™ Cell Phone (SCH-U640) and check if the area code is included on your contacts. We also recommend checking if these contacts are duplicated. Duplicated contacts on the address book will cause the caller ID to not appear.

Should this troubleshooting steps did not work, we recommend contacting your service provider and coordinate with them to check the settings of the phone for voice call service.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

HOME AND AUTO CHARGER COMPATABILITY WITH MT OLD SAMSUNG Alias 2

My previous phone was an Alias 2. It seems from looking on line that at least my old car chargers are compatible with my new Convoy, and perhaps the home charges also. Can you please tell me if I can use my previous Alias 2 home and car chargers with my Convoy. I,m currently unemployed, and it would be great not to have to buy new stuff
asked 3 years, 5 months ago
durvana
Durango CO
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi durvana!

Thank you for your inquiry.

As I've checked the part number of each accesories (the car charger and travel charger) of you Samsung Convoy (SCH-U640) and Samsung Alias II (SCH-U750), they are the same and compatible with your two phones. So, it is safe to use those accessories on your Samsung Convoy as those accessories are Samsung Genuine accessories.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where can I find instructions for my Samsung Convoy phone camera?

There are things I don't understand in the camera menus and there is nothing about the camera in the manual. How can I learn about the camera features?
asked 3 years, 5 months ago
SusieN
Los Angeles
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi SusieN!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I download pictures from my PC to my Convoy cell phone?

asked 3 years, 5 months ago
Anonymous
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence. Regarding your concern, you may use the listed steps below on how to transfer picture files from and to your Samsung Convoy phone.

Via Mass Storage

The handset's mass storage feature allows the transfer of Pictures and Video files directly from a computer to the microSD memory card, inserted in the phone. In order to use this option, the microSD memory card must be formatted by the phone to create the necessary folders. For instructions on how to format a microSD memory card.

Warning: Formatting a memory card will permanently delete all current content.

To format a microSD memory card follow the steps below:

1. From the standby screen, press OK for Menu
2. Highlight Settings & Tools (9)
3. Select Memory (8)
4. Select Card Memory (3)
5. Press the right soft key for Options
6. Select Format Card (1)
7. Highlight Yes, using the navigation keys
8. Press OK to confirm formatting the microSD memory card

Please Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER

To transfer files, using the Mass Storage option, follow the steps below:

1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools (9)
4. Select Tools (2)
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage (8)
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the PC
10. Drag n Drop or copy & paste the file(s) into into the phone's My_Pix or My-Flix folder.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

wallpaper icon

I dropped the phone and an icon, AA, appeared on the wallpaper. What does it mean? Can I remove it? There is nothing in the manuel to identify it.
asked 3 years, 5 months ago
Turtle
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Turtle!
Thank you for your inquiry.

Regarding your concern there is no AA icon that explains its purpose,,please try to do a soft reset on the phone and check if its still there, should you need further assistance you may call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

one

how do i get the photo off my phone

i have around 10 photo on the internal flash drive, but I cant see it

sully
asked 3 years, 5 months ago
sully13
alamogordo
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sully13!

Thank you for your inquiry.

The handset's mass storage feature allows the transfer of Pictures and Video files directly from a PC to the microSD memory card, inserted in the phone. In order to use this option, the microSD memory card must be formatted by the phone to create the necessary folders.

Please Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER

To transfer files, using the Mass Storage option, follow the steps below:

1.Insert a formatted memory card into the memory card slot
2.From the standby screen, press the OK key for Menu
3.Select Settings & Tools (9)
4.Select Tools (2)
5.Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
6.Select USB Mass Storage (8)
7.When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display
8.If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
9.Navigate to the location of the files on the PC
10.Drag n Drop or copy & paste the file(s) into into the phone's My_Pix or My-Flix folder.

Verizon On line
In Addition, pictures can be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Can I download pictures on my phone with the USB cable supplied with the phone to my PC?

asked 3 years, 5 months ago
dave7485
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dave7485,

Thank you for your inquiry.

Yes, you can use the USB cable that came with the SCH-U640 (Convoy) phone to transfer pictures between the phone and computer. You can do this via mass storage. The handset's mass storage feature allows the transfer of Pictures and Video files directly from a computer to the microSD memory card, inserted in the phone. In order to use this option, the microSD memory card must be formatted by the phone to create the necessary folders. Please follow the steps provided below. To transfer files, using the Mass Storage option, follow the steps below.

1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools (9).
4. Select Tools (2).
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage (8).
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the computer.
10. Drag and Drop or copy and paste the file(s) into the desired folders.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Can the Samsung Convoy phone be charged from the USB port on a computer?

I'd like to know if I can charge my Convoy phone from a computer USB port using the Samsung cable rather than using than the supplied wall charger. This would be much more convenient for me.
asked 3 years, 5 months ago
bigmtnman
CO
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bigmtnman!

Thank you for your inquiry.

Your Samsung Convoy (SCH-U640) has the capability of using this SAMSUNG S20-Pin USB Charging Data Cable that provides the ability to connect your S20-Pin compatible SAMSUNG phone to your compatible PC allowing your SAMSUNG phone for charging and syncing your data.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

My phone announces the name of the incomming call ID when it isn't on vibrate only, How do I turn this off?

asked 3 years, 5 months ago
CJLong
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi CJLong!

Thank you for your inquiry.

From the Voice Commands Settings, you can adjust the settings and preferences by opening Voice
Commands menu. Using this menu, you can change the following Voice Command features:
- Repeat: will repeat the Voice Command prompt
- Readout: will read out the phone status or contact details.
- Info: will offer more information about the Voice Command or read out the available options.
- Quit: will exit the Voice Command system.

1. From the home screen, press the Voice Commands key . The Voice Commands screen appears
in the display.
2. Press right soft key for Settings.The following options appear in the display:
• TXT Msg Readout: Reads out the text in a TXT message.
• Confirm Choices: Choose from Automatic, Always Confirm, or Never Confirm.
– Sensitivity: Sensitivity controls the balance between rejecting too much, which means the phone frequently does not recognize names, numbers, or commands, and rejecting too little, which means it
frequently recognizes something even if nothing was said. Choose from More Sensitive, Automatic, or Less Sensitive.
• Adapt Voice: Use the Adapt Voice menu to adapt digit dialing and name dialing to your voice.
– Adapt Voice: Lets you adapt your voice, which can improve speech recognition. Adaptation takes about 60 seconds.
– Reset Voice: Lets you return to the previous voice setting.
• Prompts: Allows you to select the following settings for Voice Command prompts:
– Mode: Allows you to select the readout mode. Select one of the following:
***Prompts (which reads out prompts for the Voice Command system),
***Readout + Alerts (which reads out all the screen info, prompts and alerts for the Voice Command system), or
***Readout (which reads out all screen info and prompts for the Voice Command system), or
***Tones Only (which plays a tone to prompt you to say a Voice Command)
– Audio Playback: Allows audio playback to play through the speakerphone or through the earpiece.
• About: Provides details regarding the Voice Commands software.

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do you set speed dial numbers on the convoy?

asked 3 years, 5 months ago
recko
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi recko!

Thank you for your inquiry.

Speed dialing allows you to press and hold a key (or keys) to dial the contact phone number associated with those key(s).

For you to create a speed dial number for an existing Contact on the Samsung Convoy™ Cell Phone (SCH-U640), please follow the steps below:

1. While in standby mode, press the OK button for Menu.
2. Select Contacts.
3. Select Speed Dials.
4. Highlight the speed dial number key(s) to assign to a Contact phone number, using the navigation keys.
5. Press the OK button for Set.
6. Highlight the Contact to assign to the speed dial number key(s), using the navigation keys.
7. Press the OK button to assign the speed dial number key(s) to the Contact’s phone number.
◦If the Contact has multiple numbers, highlight the phone number to assign to the speed dial number key(s), using the navigation keys, and then press the OK button.
8. Highlight Yes, using the navigation keys.
9. Press the OK button to set the speed dial number key(s) assigned to the Contact’s phone number.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Set default in call volume?

I have a Samsung Convoy, and when I answer a phone call the in call volume is too low and I have to turn it up for every call. Is there a way to set the default in call volume to be louder, so I do not have to turn it up for every single phone call?
asked 3 years, 5 months ago
saynergirl
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi saynergirl!

Thank you for your correspondence.

Upon checking the specifications and settings on the Samsung Convoy™ Cell Phone (SCH-U640), to set the voice call volume, press the volume keys to adjust the level.

Regarding your concern about adjusting the voice call every time you received incoming calls even if you already adjust the volume level, we recommend having a soft reset on the device. Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Is there a speed dial on my samsung convoy cell phone?

asked 3 years, 5 months ago
stallionbp
The Villages,Florida
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi stallionbp!

Thank you for your inquiry.

Yes, there's a speed dial feature on your Samsung Convoy. To enable or disable the one touch dial feature follow the steps below:

1. While in standby mode, press the OK button for Menu
2. Select Settings & Tools (9)
3. Select Call Settings (7)
4. Select One Touch Dial (4)
5. Highlight either On or Off, using the navigation keys
6. Press the OK button to save the One Touch Dial setting

And to create a speed dial number for an existing Contact follow the steps below:

1. While in standby mode, press the OK button for Menu
2. Select Contacts (1)
3. Select Speed Dials (5)
4. Highlight the speed dial number key(s) to assign to a Contact phone number, using the 5. navigation keys
5. Press the OK button for Set
6. Highlight the Contact to assign to the speed dial number key(s), using the navigation keys
7. Press the OK button to assign the speed dial number key(s) to the Contact’s phone number
8. If the Contact has multiple numbers, highlight the phone number to assign to the speed dial number key(s), using the navigation keys, then press the OK button
9. Highlight Yes, using the navigation keys
10. Press the OK button to set the speed dial number key(s) assigned to the Contact’s phone number

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do i upload photos, taken with my phone, to my PC?

videos, as well. Also can i also upload photos from computer to the phone? with emailing them? how?
i can do it with music there were preset folders for music n playlist (nothing else)
asked 3 years, 5 months ago
megatron
ny
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi megatron!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kit package for purpose of transferring media files between the phone and a computer. Should this become available, it will be posted on our website in the Samsung Download Center.

If you are going to transfer media files, you may do mass storage so you could transfer them to the computer. For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a compatible USB data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a microSD memory card follow the steps below:
1. From the standby screen, press OK for Menu.
2. Highlight Settings & Tools.
3. Select Memory.
4. Select Card Memory.
5. Press the right soft key for Options.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

Note: Formatting the microSD memory card will delete all information saved on your memory card. I will suggest backing up first your files saved on the microSD memory card.

To transfer files, using the Mass Storage option, follow the steps below:
1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools.
4. Select Tools.
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage.
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the PC.
10. Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
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