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Customer Questions & Answers for
Samsung Convoy™ Cell Phone

Customer Questions & Answers:
786 Questions
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797 Answers

Questions & Answers for samsung Samsung Convoy™ Cell Phone

Question

How do you set the number of rings before the phone goes to voicemail?

Samsung Convoy
asked 3 years, 6 months ago
Convoymanualquestions
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Convoymanualquestions,

Thank you for your inquiry.

Configuring the number of rings before a call goes to voicemail is something which is configured by the Service Provider by editing your account with them.

This is not a setting which can be configured on the phone itself as it is part of the network services by your provider. To adjust the Ring Count, we recommend contacting the Service Provider for assistance with this issue.

Verizon Customer Service Number -800-922-0204

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do you zoom in on photos that are in your my pics

asked 3 years, 6 months ago
rube
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rube!

Thank you for your inquiry.

For you to zoom in/out the image on the My Pictures on the Samsung Convoy™ Cell Phone (SCH-U640), please follow the steps below:

1. From the Home screen, press on Menu.
2. Select Media Center.
3. Select Picture & Video.
4. Select My Pictures.
5. Press the Directional Key in any direction to highlight the desired photo, and the press Ok to View.
6. Press the right soft key for Options.
7. Select Zoom/Rotate.
8. Press Ok

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

what is the red light

asked 3 years, 6 months ago
piquant
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi piquant!

Thank you for your inquiry.

Are you referring red light displaying on the screen of the Samsung Convoy™ Cell Phone (SCH-U640) or on the charger?

Unfortunately, we did not receive enough information regarding the issue or product for which you have requested assistance. We recommend registering your Samsung handset here in our website and then send us again your forum inquiry with additional information so that we may better assist you.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do i dawnload the usb driver for my convoy sch-u640

asked 3 years, 6 months ago
davidknzrghnt
jamestown ny
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi davidknzrghnt!

Thank you for your correspondence. There is no USB driver that can be download on our website. However, if you're trying to transfer your media files between the phone and the computer, you can use the link below for procedures.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I import contact numbers into the phone?

asked 3 years, 6 months ago
lauriet
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why is the contact list sorted where numerics 0-9 com after the alphabet A-Z?

The sort order on this phone is different than others I have owned.
asked 3 years, 6 months ago
Alc53
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Alc53!

Thank you for your inquiry.

Are your contacts were sync from backup assistance from your service provider?

Regarding your concern, upon checking the specifications and settings on the Samsung Convoy™ Cell Phone (SCH-U640), added contacts on the address book are sorted alphabetically arrange symbols and numbers first before the alphabet.

We recommend contacting your service provider to change the settings of your address book to sort contacts the way it was designed.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Cannot get front display to go off,using up my battery by being on all the time

I have taken battery out and put it back.changed the amt of time for it to be lit and still it will not turn off. I still have several months to go on my contract and yet this phone will not keep a charge as long as the display is not turning off. Help I need my phone .
Thank you
asked 3 years, 6 months ago
LuluBird
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi LuluBird!
Thank you for your inquiry.

Have you tried using a different battery or charger?
How long have you been experiencing this issue?

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Can my inbox text messages be saved to a computer?

asked 3 years, 6 months ago
DG60178
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi DG60178!

Thank you for your inquiry.

There's no configurable option for you to transfer text messages from the phone to your personal computer. However, you may try asking your service provider if they have an application that will let you transfer those messages to your PC.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Please advise download location for program to up load Convoy cell phone pictures to my computer?

asked 3 years, 6 months ago
Anonymous
Minneapolis
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. I have here the link for the complete information concerning on how transferring of photos/images from phone to your personal computer. Please check the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

reset security code

Need to pair up with new bluetooth headset
asked 3 years, 6 months ago
raider99
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

My cell phone SKU SCH U 640EKV is not on the list of options when I registered.

I just picked the first model number. Is there anything else I need to do?
asked 3 years, 6 months ago
Elbarco
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Elbarco!

Thank you for your inquiry.

Are you referring registering your Samsung Convoy™ Cell Phone (SCH-U640) on our website?

This issue is one that is best helped through calling our Customer Support Center; as they can assist you register your handset in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I make a folder on my sd card for pictures.

The only folders that are there are playlists and music
asked 3 years, 6 months ago
Elbarco
Elbarco
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Elbarco!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Convoy™ Cell Phone (SCH-U640), there are no configurable options available to add folder on the microSD memory card inserted in the phone.

However, formatting the microSD memory card using the SCH-U640 handset, will automatically add folder assign for pictures, videos, music and ringtones on the memory card.

For you to format microSD memory card, please follow the steps below:
1. From the standby screen, press OK for Menu.
2. Highlight Settings & Tools.
3. Select Memory.
4. Select Card Memory.
5. Press the right soft key for Options.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

Note: Formatting a memory card will permanently delete all current content. We suggest backing up files to the computer.

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I answer an incoming call while on the phone with another call?

asked 3 years, 6 months ago
roxypnub
Florida
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi roxypnub!

Thank you for your inquiry.

To Make a Conference Call, between yourself and two other callers, on the handset follow the steps below:

While in standby mode, dial the number for the first party, then press SEND
When connected, ask them to remain on the line.
Press the SEND key to place them on hold.
Dial the second party’s phone number and press SEND.
When the second party answers, press SEND to connect all three parties.
Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.

Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.

For more information on 3 Way Calling and Conference Calling see your service provider.

Thanks for writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

where can i get a replacement opener for the convoy cell phone

My husband recently got the samsung convoy phone. It came with a plastic piece to open the back and put in the battery. He misplaced it. How can I get another one. Thank you.
asked 3 years, 6 months ago
primarypat
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi primarypat!

We don’t have available opener for the back cover of the phone on our website. However, you can try to use a coin to open the back cover of the phone. You may also call the Samsung Customer Support Center for Accessories Sales at your earliest convenience time, please call our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time and follow the number prompted queue for Accessories.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

is my battery defective?

It used to stay charged for nearly a week. I've had to charge it daily for the last three days.
asked 3 years, 6 months ago
tpress
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tpress!

Thank you for your correspondence. It is possible that the display and sound settings is set into maximum level. You can try to minimize the display and sound settings and also turn Off Bluetooth of the phone to save battery's charge.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do you get a contact name instead of a number on display for a incoming call?

asked 3 years, 6 months ago
KDLoper
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi KDLoper!

Thank you for your correspondence. You may have to save or add the contact number on the contact list of the phone, so once the specific contact calls on your phone the name will appear on the screen. You can follow the steps below add contacts on the contact list.

While in standby mode, press the right soft key for Contacts
Press the right soft key for Options
Select New Contact (1)
Enter the contact information, using the keypad and navigation keys
Press OK to Save the Contact entry

--------------------------------------------------------------------------------

To delete a contact from the contact list follow the steps below:

While in standby mode, press the right soft key for Contacts
Highlight the Contact to delete, using the navigational keys
Press the right soft key for Options
Select Erase (2)
Highlight Yes, using the navigation keys
Press OK to confirm the Contact deletion

--------------------------------------------------------------------------------

To delete All Contacts follow the steps below:

While in standby mode, press the right soft key for Contacts
Press the right soft key for Options
Select Erase All Contacts (9)
Highlight Yes, using the navigation keys
Press OK to confirm deleting All Contacts
Enter the lock code; default password is the last 4 digits of cellphone number, unless it has been changed, then press OK

You can also contact your service provider and check with them if they can add caller ID feature on the phone so that even if the specific contact is not on the contact list the name will still appear on the screen. Additional activation or plan may require on this feature.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I upload a picture from my Convoy phone to my PC?

asked 3 years, 6 months ago
greenthum2
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi greenthum2!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kit package for transferring information between the Samsung Convoy™ Cell Phone (SCH-U640) and a computer.

If you are going to transfer media files, you may do mass storage so you could transfer them to the computer. For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a compatible USB data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format a microSD memory card follow the steps below:
1. From the standby screen, press OK for Menu.
2. Highlight Settings & Tools.
3. Select Memory.
4. Select Card Memory.
5. Press the right soft key for Options.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

Note: Formatting the microSD memory card will delete all information saved on your memory card. I will suggest backing up first your files saved on the microSD memory card.

To transfer files, using the Mass Storage option, follow the steps below:
1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools.
4. Select Tools.
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot.
6. Select USB Mass Storage.
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the PC.
10. Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can I mute the zoom and contrast sounds when taking pictures

asked 3 years, 6 months ago
sonnet43
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sonnet43!

Thank you for your inquiry.

For you to disable the camera sounds on the Samsung Convoy™ Cell Phone (SCH-U640), when taking pictures, please follow the steps below:

1. While in standby mode, press the Camera/Camcorder button.
2. Press the right soft key for Options.
3. Select Settings.
4. Select Sound Effect.
5. Highlight Start Sound, and then select the desired setting, using the navigation keys.
6. Highlight End Sound, and then select the desired setting, using the navigation keys.
7. Press OK to save the camera's Sound Effects.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Is there a zoom feature for the camera and if so what button is it?

asked 3 years, 6 months ago
WG1235
Tennessee
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please check the camera settings on the phone, and check on the picture resolution. The camera zoom feature on the Samsung Convoy is disabled at a 1600 x 1200 Resolution.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I received a samsung convoy, through Verizon, but I can not get the camera to "zoom".

Right and left keys do not have any effect.
asked 3 years, 6 months ago
southgal69
harrisonburg, VA
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Try to check the resolution settings on the camera. The camera zoom will be disabled in the 1600 x 1200 Resolution

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
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