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Customer Questions & Answers for
Samsung Convoy™ Cell Phone

Customer Questions & Answers:
786 Questions
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797 Answers

Questions & Answers for samsung Samsung Convoy™ Cell Phone

Question

How do I transfer pictures from my phone to my computer

asked 3 years, 9 months ago
Healeyron
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Healeyron!

Thank you for sending an inquiry.

Please refer to the link below, for guidance on how to transfer pictures from the phone to the computer or vice versa.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i sort my contacts by first name?

asked 3 years, 11 months ago
faustrino
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Faustrino!

There are no available configurable options to sort the contacts saved on your Samsung Convoy.

Apparently, once you saved contacts on your phone, you will notice the they are alphabetically arranged by first name.
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do you erase a "missed call" icon in the feature bar?

asked 3 years, 10 months ago
jlynn18a
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Thank you for your inquiry. Just open the missed call and it will be removed, if it’s still there. Just do a soft reset by taking the battery out and put it back again. And if nothing happens, , we would be glad to give you further assistance in resolving your concern. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products. Have a great day.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

My Samsung Convoy SCH-u640 shuts off randomly by itself, is there a fix for this problem.

asked 3 years, 11 months ago
garthl10
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can go to your service provider so they can check on the phone and they can try reflashing the phone.

You may also call Samsung Customer Support, so we can do minimal troubleshooting to your phone. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Call Forwarding with Samsung Convoy SCHu640

We have 8 Convoys that we use to back up our landline phone system. We are able to forward our landlines to one of the cell numbers. How do we program these phones so that the 2nd rec'd call would go to the next phone in line - in otherwords phone #1 is busy, instead of the 2nd call going to voicemail we want it to go to phone #2.
asked 3 years, 11 months ago
EMSCschu640
New Hampshire
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

Please coordinate with your service provider with regard to the settings on call forwarding.
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I change my samsung convoy clock from analog to digital?

asked 3 years, 11 months ago
jjdf1976
home
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

This steps allows you to have time displayed in digital format:

-From the home screen, press Menu > Settings
-Press Display Settings.
-Press Clock Format.
-Press Main Clock.
-Choose Digital 12 or Digital 24.
-Press the Directional key left or right to view the
formats, and press ok to save the option.

Have a great day.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I have videos on my phone and want to download to my computer, how do I do this

asked 3 years, 9 months ago
Anonymous
Asheville, NC
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rogeremersom!

Thank you for your inquiry. You may use this link below to transfer files between the phone and computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

We thank you for your patronage of Samsung products.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

micro sd card size

asked 3 years, 9 months ago
Kenhutch
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Asker Pending Kenhutch!

Thank you for your inquiry. You can check below the compatible size specification of microSD card for the Samsung Convoy SCH-U640 phone.

Slot Type:
microSD

Card Type:
microSDHC

Format By Phone:
Menu, Settings & Tools (9), Memory (8),
Card Memory (3), Options, Format Card (1)

Max Storage Size:
16 GB

Recommended Card Size:
16 GB

Folders Created At Format:
my_pix, my_flix, my_ringtones, my_sounds

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I sync my Convoy calendar and contacts with Outlook?

asked 3 years, 9 months ago
Garo
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Garo,

Thank you for your inquiry.

Unfortunately, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Convoy (SCH-U640) and a personal computer.

However, you may contact your Service Provider for an application or service you may acquire for you to transfer Outlook information to the phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do you lock out a number that you don't want calling back on convoy SCH-U640

asked 3 years, 11 months ago
nole2007
on Samsung Convoy™ Cell Phone
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
To restrict incoming or outgoing calls, messages or location setting follow the steps below:
From the standby screen, press OK for Menu
Select Settings & Tools (9)
Select Phone Settings (6)
Select Security (7)
Enter the Lock Code (Last 4 digits of number) then press OK
Select Restrictions (2)
Enter the Lock Code (Last 4 digits of number) then press OK
Select one of the following Restrictions:
Location Setting (1)
Highlight either Unlock Setting or Lock Setting, using the navigation keys
Press OK to save the Location Restriction setting
Calls (2)
Select either Incoming Calls (1) or Outgoing Calls (2)
Highlight one of the following Call Restriction settings:
Allow All
Contacts Only
Block All
Press OK to save the Call Restriction setting
Messages (3)
Select either Incoming Messages (1) or Outgoing Messages (2)
Highlight either Allow All or Block All, using the navigation keys
Press OK to save the Message Restriction setting.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
+1point
1out of 1found this answer helpful.
Question

how do I sync my convoy phone with Microsoft outlook???

dose pc studio work with the convoy phone???
asked 3 years, 9 months ago
blackangus
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi blackangus,

Thank you for your inquiry.

There are no configurable options to sync Outlook with the Samsung Convoy. Also, the phone does not work with the PC Studio.

We thank you for your patronage of Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

What is the largest capacity micro sd card that I can use in my Samsung Convoy?

asked 3 years, 11 months ago
Broockmann
Boise, ID
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Here are the Memory card specifications compatible with your phone.

Slot Type:
microSD

Card Type:
microSDHC

Max Storage Size:
16 GB

Recommended Card Size:
16 GB

Thanks for writing!
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How to permanently disable outside buttons

My wife keeps her Convoy in her purse, and inevitably she bumps it and causes one of the exterior buttons to put the phone in music mode. That prevents the phone from connecting to Bluetooth in her car. We need to disable those buttons. She does NOT use the phone for music, only as a phone.
asked 3 years, 9 months ago
genkelly
Monroe, GA
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi genkelly!

Thank you for your inquiry.

You can use the Phone Lock on your Samsung SCH-U640 to temporarily disable the buttons and prevent unwanted users to access the phone.

Here's a link on how to:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=188003

We appreciate your time writing us here at Samsung!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I transfer Photos from my Convoy Phone to my PC via USB without an SD memory card?

asked 3 years, 9 months ago
Runginald
Home
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Runginald!

Thank you for your inquiry.

Here's a link for options on how to transfer photos from your phone to your computer:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

We appreciate your time writing us here at Samsung!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How can I delete the In Case of Emergency number that is preprogrammed in my Contact List so that I don't accidentally call it?

asked 3 years, 9 months ago
cmcmillen
San Jose, CA
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cmcmillen,

Thank you for your inquiry. Regarding your concern, there are no configurable options on the phone to delete the Emergency number that is reprogrammed in your contact list.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i get the modem mode to work? i already have subscription.

asked 3 years, 9 months ago
jesse10tg659
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jesse10tg659!

Thank you for your inquiry.

The Samsung Convoy™ Cell Phone (SCH-U640) certainly has the capability to use as a modem for your computer. However, Samsung does not offer a Data Kit software/driver for connection of phone and personal computer.

We recommend contacting your network provider for the information and software you will need on your computer to use this service.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how can i view the time with the phone closed

asked 3 years, 8 months ago
prldrm07
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi prldrm07!

Thank you for your inquiry. While the phone is closed, an external LCD shows signal and battery strength, time, day, and date. It also displays incoming calls or messages.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

When sending video with sound to an AT&T customer, they have no sound at all when opening. Why? Do I need to change my settings when sending?

asked 3 years, 8 months ago
PhoneGal
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi PhoneGal!

Thank you for your inquiry. What we can suggest is to convert the video file using the Samsung PC Studio that would be compatible for the phone to convert the file that should support by your handset. This may cause of incompatibility of the file that came from other source such as computers and other phones.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I disable the mobile web

It automatically comes on whenever I accidentally press the key left of the OK button. Really annoying.
asked 3 years, 8 months ago
Eddc
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Eddc,

Thank you for your correspondence.

If you have a data plan for internet connection, there is no configurable option to disable it on the phone. You may call your service provider for more information about this matter. However, you may edit or change the default short cut keys. You can replace the shortcut keys with the desired application.

To change a shortcut key follow the steps below:

1. From the standby screen, press OK for Menu.
2. Select Settings & Tools (9).
3. Select Phone Settings (6).
4. Select Set Shortcuts (2).
5. Select from the following:
◦Set My Shortcuts (1), to customize the right navigation key Shortcuts.
◦Set Directional Keys (2), to customize the up, down and left navigation keys.
6. Highlight the desired Shortcut Key.
7. Press OK for Set.
8. Highlight the desired Shortcut Key category from the Shortcut Key list, using the navigation keys.
9. Press OK to save the Shortcut Key settings.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how can i sync my mp3 music with my mac computer ?

asked 3 years, 9 months ago
55cain
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 55cain.

Thank you for your inquiry. Although the phone has a capability to transfer file using mass storage, there are no configurable options to do it, because the phone is not compatible with a mac computer.

We thank you for your patronage of Samsung products.

Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
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