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Customer Questions & Answers for
Samsung Convoy™ Cell Phone

Customer Questions & Answers:
786 Questions
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797 Answers

Questions & Answers for samsung Samsung Convoy™ Cell Phone

Question

How do i forward my calls to another cell phone?

asked 3 years, 9 months ago
mrnow2000
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. You can enjoy the value and convenience of the call forwarding feature of your Samsung Convoy phone, please contact your Service Provider to have it activated or included in your calling plan.

We hope we provided you information that can help you to enjoy more using your phone. Have a great day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why do i get an echo in my ear

asked 3 years, 9 months ago
crabtree258
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence.

It is possible to hear an echo while you're in a call, if the other person on the line uses the handsfree/speaker phone.If not, you may try placing a call in a different location.

If options still won't work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents. Have a g ood day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Texting

Is there a way to set the phone to stay on T9word in the texting set-up
asked 3 years, 9 months ago
ZippyJack
Ohio
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

To change the default Text Entry Mode follow the steps below:

From the standby screen, press the left soft key for Message
Press the left soft key for Settings
Select Entry Mode
Highlight one of the following:
T9 Word, for Word predictive text mode, based on a built-in dictionary
Palabra , for Spanish predictive text mode, based on a built-in dictionary
Abc , for Alphabet mode, upper case followed by lower case
ABC, for Alphabet mode, in upper case
123 , to enter the numbers on the keypad
Press OK to change the default text input mode

Thanks for writing us here at Samsung!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do I zoom when taking a picture

asked 3 years, 10 months ago
sherillf
Phoenix, Arizona
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

The camera zoom is disabled in the 1600 x 1200 Resolution. You will have to lower the camera resolution for you to utilize zooming in.

here are the steps:
>While in standby mode, press the >Camera/Camcorder button
>Press the right soft key for Options
>Select Resolution (5)
>Highlight desired Camera Resolution from the following:
1600 x 1200
1280 x 960
640 x 480
320 x 240
160 x 120
>Press OK to Set the Camera Resolution setting

Enjoy taking pictures.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

call forwarding on Convoy

asked 3 years, 10 months ago
trchezmana
Tacoma
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Call forwarding is a service provided by your network. For Call Forwarding features on the phone, please contact your service provider for assistance.

Happy Holidays!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do i connect phone with USB to mac computer

asked 3 years, 10 months ago
rossy11
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

The phone is not compatible with a MAC OS. However, if you need to transfer files between your phone and your computer, here are the links:

For pictures and videos:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

For MP3 files:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=189678

Happy Holidays!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

airplane mode

asked 3 years, 9 months ago
robthog
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

If you’re asking about one of the features of the phone which is airplane mode, this feature will disconnect the wireless services from your service provider network tower. This is usually use when you’re on the airplane so that the transmition signal of the plane will not interrupt or it can be use also to a specific restricted area which is network calls is prohibited. However, even without the network services to make calls or text, you can still make emergency calls like 911 or any toll free number.

Thank you for choosing Samsung and Merry Christmas,
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

import contacts?

asked 3 years, 9 months ago
hkybuild
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi hkybuild!

Thank you for your inquiry, we apologize for any inconvenience this may have caused you. For this phone model Samsung Convoy™ (SCH-U640), we don't have procedures for importing contacts from the old phone or from email accounts. However, you may contact your service provider and check with them if they backup your contacts and transfer it to your phone over the air. You may call up their Customer Care toll free number at 1-800-922-0204.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can the phone be set to end a call when the lid is closed?

asked 3 years, 9 months ago
dlowrysinclair
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

The call will automatically end once you close the phone.

Happy Holidays.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I manipulate my contact list from my PC?

Speed dial assigned ALL my contacts numbers. I only want 3 or 4 assigned. I've been deleting them (the speed dials) one at a time. Is there a way to delete all speed dials? Or use my PC to access the contact data and change them?
asked 3 years, 9 months ago
Theck
USA
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

There are no configurable options to delete the entire speed dial that is set up in your phone. You cannot also access your assigned speed dial into your computer. However, you can try to perform a reset on your phone to delete everything and bring the default factory setting of the phone.

Reminder: Performing a master reset everything that is stored on the phone will be deleted.

If you need our further assistance, just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how to download pictures to a computer

asked 3 years, 9 months ago
steelertaz
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. I have here the link where you can see the different steps on how to transfer those picture files that you have on your phone to your computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=186917

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how to get pictures off phone with cable

convoy SCHU 640
asked 3 years, 9 months ago
gfosselius
Berkeley
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for the inquiry of your Samsung Convoy™ Cell Phone (SCH-U640). You may follow these steps in order to transfer pictures from the phone to the computer using the USB cable.

The handset's mass storage feature allows the transfer of Pictures and Video files directly from a PC to the microSD memory card, inserted in the phone. In order to use this option, the microSD memory card must be formatted by the phone to create the necessary folders. For instructions on how to format a microSD memory card, click here.

Please Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER

To transfer files, using the Mass Storage option, follow the steps below:
Insert a formatted memory card into the memory card slot
From the standby screen, press the OK key for Menu
Select Settings & Tools (9)
Select Tools (2)
Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
Select USB Mass Storage (8)
When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display
If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
Navigate to the location of the files on the PC
Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.
WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER

Thank you for choosing Samsung and Happy Holidays,
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

HOW DO YOU PUT PICTURES ON A CONVOY

asked 3 years, 9 months ago
LNF41488
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi LNF41488,

Thank you for your inquiry.

Would you like to put pictures coming from a different device (ex. computer)? If that is so, you can use the mass storage feature of the phone.

The handset's mass storage feature allows the transfer of Picture files directly from a computer to the microSD memory card, inserted in the phone. In order to use this option, the microSD memory card must be formatted by the phone to create the necessary folders. Please check the link below for the details on how to format the memory card.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=188604

Please Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

To transfer files, using the Mass Storage option, follow the steps below:

1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools (9).
4. Select Tools (2).
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot .
6. Select USB Mass Storage (8).
7. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
9. Navigate to the location of the files on the computer.
10. Drag n Drop or copy & paste the file(s) into the phone's My_Pix or My-Flix folder.

Tip: The phone supports the following image file formats:
.jpg
.png
.gif
.bmp (limit: 1280 x 960 or 3 MB file size)

We appreciate your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

the clock on my sch-u640 is 5 minutes behind acutal time, how does one set the clock?

asked 3 years, 9 months ago
johnnybegood
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Your phone gets its time from the local carrier, (that's why the time automatically is set even when you're out of town); you cannot set the clock manually. If the time is off, it's probably because your carrier needs to adjust their equipment. Call them and complain!
answered 3 years, 9 months ago
dougl
Southern California
0points
0out of 0found this answer helpful.
Question

does camera have a flash?

does my samsung convoy have a flash
asked 3 years, 9 months ago
sandvan37
arizona
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day!
Thank you for your inquiry!

Your device doesnt have a flash when you take pictures,
however the camera on your device has multi shot, night balance, timer functions and nightmode
answered 3 years, 9 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I type a question mark while texting?

asked 3 years, 9 months ago
mmarlow
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

While you are in the process of creating a text/email message, press on the left soft key for settings>>press alphabet mode. Press the keypad number 1, until the question mark appears.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Why does my phones charge only last 24hrs?

It used to hold a charge for 5-8 days
asked 3 years, 9 months ago
Anonymous
annapolis, md
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
HI jimsag!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Are there running applications on the phone?

Have you not receive any voice calls or messages?

Are you using the web browser on the Samsung Convoy™ Cell Phone (SCH-U640)?

Have you changed the settings on your phone recently?

If yes, these are some of the features of your phone that are consuming battery life on the phone.

If you have not use your phone for the last 24 hours and still the battery life drains out, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

can i use a ringtone maker to make my own ringtones , and what format does the device accept

asked 3 years, 9 months ago
Cavscout62
Boise Idaho
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Cavscout62.

Thank you for your inquiry. You can try to download any 3rd party application to your phone, however those 3rd party application are not supported by Samsung. Please click the link below for the compatible file format for your phone.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=221409

We appreciate your continued interest in Samsung products. Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I transfer the phone book contact list via bluetooth to my Clarion CX 609 car head unit?

the phone always disconnects when the car radio recognizes the phone while "searching" to receive the phone book entries. Phone features include bluetooth phone book transfer but no luck after trying everything and every menu item. Samsung convoy u-640. HELP
asked 3 years, 9 months ago
bingbangbop
Chewelah, WA. USA
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bingbangbop!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

The Samsung Convoy™ Cell Phone (SCH-U640) certainly has the capability to sync contacts with your car kit. When the phone is connected to the car kit, the contacts will automatically sync to the car kit.

Regarding about your concern, we recommend contacting the manufacturer of your car for the specifications and compatibility of the phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Compatible with sdhc card?

No mention of sdhc in manual
asked 3 years, 9 months ago
ebailey
on Samsung Convoy™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day!
We appologize for the inconvenience that it may have caused you
Did you mean a recommended size of the sd card for your phone?

here is a complete facts of the sd card of the phone

Max Storage Size:
16 GB
Recommended Card Size:
16 GB

Card Type:
microSDHC

Format By Phone:
Menu, Settings & Tools (9), Memory (8), Card Memory (3), Options, Format Card

Thank you for writing!
answered 3 years, 9 months ago
samsung6
0points
0out of 0found this answer helpful.
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