Thank you for your inquiry!
Unfortunately we do not have enough information to answer your question at this time. Please resubmit your question with as many details as you are able to provide.
We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.
Chat Support: http://goo.gl/ZALJm
Thanks and have a great day!
answered 1 year, 6 months ago