Hello and thanks for reaching out!
Try taking out the battery for about 2 minutes, to soft reset your phone. If that doesn't work, you might have to try a factory reset, AFTER backing up your data. http://bit.ly/T3Fb2j
. Although Samsung's warranty policy does not cover physical and water damages, you can still send your device in for repair by contacting chat support: http://bit.ly/T3FbPU
, under contact us.
If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
Chat Support: http://goo.gl/ZALJm
answered 2 years, 1 month ago