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Customer Questions & Answers for
Intensity™ II (SCH-u460)

Customer Questions & Answers:
1,110 Questions
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1,126 Answers

Questions & Answers for samsung Intensity™ II (SCH-u460)

Question

Does the Samsung Intensity II work with iSync on mac?

asked 4 years, 1 month ago
ggalvan
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SCH-U460 is a Windows Based phone and it is only compatible with Windows XP and Windows Vista.

There is no support for the use of our standard phones with a Macintosh computer, nor does Samsung offer compatible software.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Intensity™ II (SCH-u460) I would like to download from my camera to my computer. How?

asked 4 years, 1 month ago
larrycoile
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
The SCH-U460 (Intensity II) handset features three different methods to transfer pictures from the handset to a PC. Each are explained, in depth, further down the page. Note: Steps for transferring pictures may vary depending on your PC's operating system.

Via Memory Card

Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card

To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot
From the standby screen, press Menu
Press Settings & Tools
Scroll down then press Memory (0)
Press Phone Memory (2)
Press My Pictures (2)
Press Right soft key for Options
Select Move (2)
Press each desired Photo to check their box or choose Mark All
Press Done
Press Yes to Move the Photo(s) to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
Drag and drop or copy & paste the Photo or Video into the desired destination on the PC
Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

Via Message

To send a picture to an e-mail address follow the steps below:

From the home screen, press the Left soft key for Messages
Press OK for New Message
Press Picture Message (2)
To the right of 1 enter the recipients e-mail address
Press on each recipient to check their box(es) then press Done
Press the Text box then enter the Message text (up to 1000 characters)
Highlight the Picture box then press the the left soft key for My Pics
Higlight desired picture then press Ok to selct
Highlight the Sound box then press the the left soft key for Sounds
Press the Subject box then enter the Subject text (up to 80 characters)
Press the Name Card box then press to add My Name Card or a Contact
Press Send to forward the Picture Message to the recipient(s)
Note: Picture are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

Verizon Online Album

In Addition, pictures & videos may be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How to download pictures to PC from phone?

PC has Windows Vista, Phone is Intensity II
asked 4 years, 1 month ago
Lostsale
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

To download pictures from the phone to PC, you must transfer first the pictures to the memory card. From the memory card, that is where you can transfer it to the PC.

To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot
From the standby screen, press Menu
Press Settings & Tools
Scroll down then press Memory
Press Phone Memory
Press My Pictures
Press Right soft key for Options
Select Move
Press each desired Photo to check their box or choose Mark All
Press Done
Press Yes to Move the Photo(s) to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the my_pix folder, using Windows Explorer
Drag and drop or copy & paste the Photo into the desired destination on the PC

Note: To transfer pictures from a PC simply paste them into the my_pix folder on the memory card
answered 3 years, 11 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I get phone to open jpegs stored on SD card?

asked 3 years, 11 months ago
Sailorman
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As i have checked, Your phone supports JPG. If the file was saved in the removable sd card using a different device, make sure that the file is within the pictures folder to view it in the phone. But if the file is to large, the phone cannot open the image. resolution should not exceed 1280 X 960
answered 3 years, 11 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

how can I perform a master rest on the phone?

asked 4 years ago
TomBH
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, I just wanted to inform you that performing a master reset on your phone will
permanently delete All Data, including Contacts.
Note: All locked pictures, videos, ringtones, music, sounds and downloaded content will be permanently deleted when restoring the handset to the default settings.
To restore the handset to the factory default settings follow the steps below:
While in standby mode, press OK for Menu
Select Settings & Tools (9)
Select Phone Settings (8)
Select Security (8)
Enter the lock code, default password is the last 4 digits of cell phone number, unless it has been changed, then press OK
Select Restore Phone (5)
Highlight Yes, using the navigation keys
Press OK to confirm resetting the handset
Press OK at the re-program the phone screen
Enter the lock code again, default password is the last 4 digits of cell phone number, unless it has been changed
Press OK to confirm restoring the handset to the factory default settings
Note: Press *228 and SEND after the power cycle to re-program the phone.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

What is "Social Beat"? Also, how do I attach a name with a number when someone calls me?

asked 3 years, 11 months ago
Anonymous
harrisburg
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, is Verizon Wireless your Service Provider? Because, Social Beat on Verizon Wireless keeps you connected to FACEBOOK, MySpace, Twitter, Gmail, Google Talk and over 50 news, sports & entertainments feeds.
Get status updates, tweets, posts, emails and IMs, plus the latest from top sites like CNN, ESPN, TMZ, and The Onion. Now with Social Beat’s new photo upload feature, you can also share photos on your phone with friends on FACEBOOK, MySpace and Twitter. And it is available for Verizon’s top handsets.
And with your second concern, you can only attach name to a phone number after the call is ended.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I lock my keys?

asked 3 years, 11 months ago
CjCinMich
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

The SCH-U460 (Intensity II) handset features three different kinds of locks, Manual Lock, Auto Lock and Phone Lock.

Please contact your service provider for more information about any of these lock features. Service Provider Contact Information

--------------------------------------------------------------------------------

Manual Lock

Press and hold the Lock key (Zero key) to manually lock the handset. To manually unlock the handset press the right soft key for Unlock then press OK..

--------------------------------------------------------------------------------

Phone Lock

In Phone Lock mode, you can answer calls, but the phone must be unlocked to place outgoing calls (except to emergency numbers). The phone locks automatically the next time it is powered on, if enabled, and stays locked until you enter the correct lock code.

To enable or disable the Phone Lock follow the steps below:

From the standby screen, press OK for Menu
Select Settings & Tools
Select Phone Settings
Select Security
Enter the code then press OK (Default is last 4 digits of your cellphone number)
Select Phone Lock Setting
Highlight either Unlocked or On Power Up then press OK
Select Lock Phone Now to immediately Lock the Phone

Thanks for writing!

Samsung Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can you download pictures from your computer to your phone?

asked 4 years ago
cdlite40
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Upon checking the phone’s information below are the ways on how to transfer files to and from your compute:
SCH-U460 (Intensity II) Picture Transfer Methods
Via Memory Card
Via Message
Verizon Online Album
It was a pleasure doing business with you.
Via Memory Card
Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.
To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.
To format a microSD memory card follow the steps below:
1. Pull the memory card cover out and turn it to expose the card slot.
2. Push the memory card into the slot until it locks into place
o Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset
3. From the standby screen, press OK for Menu
4. Highlight Settings & Tools (9)
5. Select Memory (0)
6. Select Card Memory (3)
7. Select Format Card (8)
8. Highlight Yes, using the navigation keys
9. Press OK to confirm formatting the microSD memory card
Note: Locked pictures cannot be moved to a memory card
To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:
1. Insert the formatted microSD memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (0)
5. Press Phone Memory (2)
6. Press My Pictures (2)
7. Press Right soft key for Options
8. Select Move (2)
9. Press each desired Photo to check their box or choose Mark All
10. Press Done
11. Press Yes to Move the Photo(s) to the microSD memory card
12. Remove the microSD memory card from the memory card slot
13. Insert the microSD memory card into the memory card adaptor
14. Insert the memory card adaptor into the memory card reader
15. Insert the memory card reader into the USB slot on the PC
16. Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
17. Drag and drop or copy & paste the Photo or Video into the desired destination on the PC
Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card
Via Message
To send a picture to an e-mail address follow the steps below:
1. From the home screen, press the Left soft key for Messages
2. Press OK for New Message
3. Press Picture Message (2)
4. To the right of 1 enter the recipients e-mail address
5. Press on each recipient to check their box(es) then press Done
6. Press the Text box then enter the Message text (up to 1000 characters)
7. Highlight the Picture box then press the the left soft key for My Pics (pictures)
8. Highlight desired picture then press Ok to select
9. Highlight the Sound box then press the left soft key for Sounds
10. Press the Subject box then enter the Subject text (up to 80 characters)
11. Press the Name Card box then press to add My Name Card or a Contact
12. Press Send to forward the Picture Message to the recipient(s)
Note: Picture are only available within the Verizon Wireless Enhanced Services Area
Tip: You can send a Picture Message to up to 10 recipients
Note: To send a message to a group the group must first be added to the favorites
Verizon Online Album
In Addition, pictures & videos may be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues
It was a pleasure doing business with you.
Technical Support Team
answered 4 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I transfer my Outlook contacts to my phone?

asked 4 years ago
ssalts
Modesto
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Regarding the ability to sync with Outlook, Samsung does not provide an application by which to do this.
However, please bear in mind that Samsung does not support 3rd party apps and services with any of our device.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

Where do I locate my serial number ?

None
asked 4 years ago
Cyber
Charleston, SC
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, the serial number of the phone is located underneath the battery and it will say MEiD/HEX
Have a good day
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

is there any way to leave the speakerphone on until you manually turn it off on the intensity II

asked 3 years, 11 months ago
rpmmickey
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The speakerphone would work only during a phone call.
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I keep my keypad unlocked?

I have set my phone security setting to "Unlocked", yet the phone still locks my keypad. Even if I unlock it manually it relocks it within 5 minutes. So, everytime I get a call I have to unlock the keypad before I can answer!
asked 4 years ago
szazwoman
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Sorry for the inconvenience.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!

Technical Support Team

By submitting this answer
answered 4 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Why do the contact names not show with incoming calls?

Contacts are entered into the phone. Numbers show with an incoming call, but no names. How do I correct this?
asked 4 years, 1 month ago
Leslie69
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can try removing the contacts and adding it again. Make sure that the contact numbers are entered with an area code without the prefix 1.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do i get the pictures to my pc

no sd card just fom phone memory
asked 3 years, 11 months ago
gg17
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, since you don’t have an sd card you can send the pictures via picture text.
Here are the steps on how to send picture via text.
To send a picture to an e-mail address follow the steps below:
1. From the home screen, press the Left soft key for Messages
2. Press OK for New Message
3. Press Picture Message (2)
4. To the right of 1 enter the recipients e-mail address
5. Press on each recipient to check their box(es) then press Done
6. Press the Text box then enter the Message text (up to 1000 characters)
7. Highlight the Picture box then press the the left soft key for My Pics
8. Higlight desired picture then press Ok to selct
9. Highlight the Sound box then press the the left soft key for Sounds
10. Press the Subject box then enter the Subject text (up to 80 characters)
11. Press the Name Card box then press to add My Name Card or a Contact
12. Press Send to forward the Picture Message to the recipient(s)
Note: Picture are only available within the Verizon Wireless Enhanced Services Area
Tip: You can send a Picture Message to up to 10 recipients
Note: To send a message to a group the group must first be added to the favorites

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do you do 3 way calling

asked 4 years ago
breitmeyer
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
To Make a Conference Call or 3 way calling, between yourself and two other callers, on the handset follow the steps below:
While in standby mode, dial the number for the first party, then press SEND
When connected, ask them to remain on the line.
Press the SEND key to place them on hold.
Dial the second party’s phone number and press SEND.
When the second party answers, press SEND to connect all three parties.
Note: As the originator of the conference call, should you disconnect, the other two parties will also be disconnected. If one of the individuals should disconnect, you will still be connected to the other.
Note: For handsets which support more than 3 individuals on one call, repeat steps 1 through 5 until all parties are connected.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

using wait after a phone number, what key do I push to end wait? Intensity2

asked 4 years ago
Alvina
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
If the contact had been saved .Removed the number and re-enter it again to removed the wait option.

It was a pleasure doing business with you.
Sincerely,
Technical Support
answered 4 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Can very lite water damage cause the keyboard to malfunction, ie buttons not functioning or sticking?

There was some light corrosion to the USB power port. The litmus paper with the battery is not a bright pink like water damage. We were in a high humidty environment shortley after purchasing the phone. One verizon tech said there was water damage. I took the phone to another verizon store and they said that it did not look like water damage and that humidity could have caused the lite corrosion. He wanted to replace the phone, but verizon would not send it back because the original tech sited water damage. The phone is 3 months old and has not had a problem until this week.
asked 4 years ago
cdumais
Maine
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, once the phone has exposed to any type of liquid damage it may no longer work properly since corrosion already set on the phone.

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I disable the Voice Dial key on the right side of the Samsung Intensity II?

asked 4 years ago
CometsMom
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As i have checked. There is no configurable option to disable voice dial key at the right hand side of the phone.
answered 4 years ago
samsung6
0points
0out of 0found this answer helpful.
Question

i have AA on my phone display. what is it and how i get rid of it?

asked 3 years, 11 months ago
jodecia
georgia
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Press menu, settings & tools, call settings, anwer options uncheck auto and select other options (slide open or any key) press done once finish.

Have a good day
answered 3 years, 11 months ago
Samsung7
+1point
1out of 1found this answer helpful.
Question

How do you download a picture taken with the phone to your home computer using the phone charger?

asked 4 years ago
davers
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Are you trying to transfer the pictures using the usb cable that came with the phone?
The file transfer on the phone to the computer can be done using the micro sd that is compatible with the phone, below are the methods that you can use if you intend to transfer the files from the phone to your pc:
SCH-U460 (Intensity II) Picture Transfer Methods
Via Memory Card
Via Message
Verizon Online Album
Via Memory Card
Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.
To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.
To learn how to format the microSD memory card, using the handset please follow the steps below:
To format a microSD memory card follow the steps below:
• Pull the memory card cover out and turn it to expose the card slot.
• Push the memory card into the slot until it locks into place
Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset
•From the standby screen, press OK for Menu
•Highlight Settings & Tools
•Select Memory
•Select Card Memory
•Select Format Card
•Highlight Yes, using the navigation keys
•Press OK to confirm formatting the microSD memory card
Note: Locked pictures cannot be moved to a memory card
To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:
1.Insert the formatted microSD memory card into the memory card slot
2.From the standby screen, press Menu
3.Press Settings & Tools
4.Scroll down then press Memory
5.Press Phone Memory
6.Press My Pictures
7.Press Right soft key for Options
8.Select Move
9.Press each desired Photo to check their box or choose Mark All
10.Press Done
11.Press Yes to Move the Photo(s) to the microSD memory card
12.Remove the microSD memory card from the memory card slot
13.Insert the microSD memory card into the memory card adaptor
14.Insert the memory card adaptor into the memory card reader
15.Insert the memory card reader into the USB slot on the PC
16.Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
17.Drag and drop or copy & paste the Photo or Video into the desired destination on the PC

Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

Via Message
To send a picture to an e-mail address follow the steps below:
1.From the home screen, press the Left soft key for Messages
2.Press OK for New Message
3.Press Picture Message
4.To the right of 1 enter the recipients e-mail address
5.Press on each recipient to check their box(es) then press Done
6.Press the Text box then enter the Message text (up to 1000 characters)
7.Highlight the Picture box then press the the left soft key for My Pics
8.Highlight desired picture then press Ok to selct
9.Highlight the Sound box then press the the left soft key for Sounds
10.Press the Subject box then enter the Subject text (up to 80 characters)
11.Press the Name Card box then press to add My Name Card or a Contact
12.Press Send to forward the Picture Message to the recipient(s)

Note: Picture are only available within the Verizon Wireless Enhanced Services Area
Tip: You can send a Picture Message to up to 10 recipients
Note: To send a message to a group the group must first be added to the favorites

Verizon Online Album

In Addition, pictures & videos may be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
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