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Customer Questions & Answers for
Intensity™ II (SCH-u460)

Customer Questions & Answers:
1,110 Questions
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1,126 Answers

Questions & Answers for samsung Intensity™ II (SCH-u460)

Question

How do I get my Intensity II to quit reading my text out loud?

asked 3 years, 7 months ago
chelldell3
South Fork, CO
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi chelldell3!

Thank you for your inquiry.

For you to disable the text message readout on the Samsung Intensity™ II (SCH-u460), please follow the steps below:

1. From the Home screen, press on Menu.
2. Select Settings & Tools.
3. Select Phone Settings.
4. Choose Voice Command Settings.
5. Select TXT Msg Readout, and the choose Off for no readout.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I am unable to deleate groups

asked 3 years, 6 months ago
Steve1966
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Steve1966,

Thank you for your correspondence. Regarding your concern, there are no configurable options on your phone to delete the default groups on your contact.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does it say "Memory Low" when I go to my message inbox?

I had approximately 500 text messages in my inbox, at which point I began to receive the "Memory Low. Delete some text messages to receive new ones." However, I checked my phone memory usage (under phone info) and it says I still have 91 MG of space available, having only used14 MB of the 105 MB in total. Why is it forcing me to delete texts if I still have plenty of space left.. The memory is not, in fact, low.
asked 3 years, 6 months ago
lrobertsbhs
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lrobertsbhs!
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I put pictures from my phone onto my computer?

asked 3 years, 6 months ago
wfeld616
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi wfeld616!
Thank you for your inquiry.

There are three ways on how you can transfer your pictures from the computer

1.Via memory card
2.via MMS
3. through verizon online Album

Please refer on the link below to guide you through the process

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300511

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

how do I download photos to my phone to use as wallpaper?

I want to download photos to my phone so I can use them as wallpaper and to view them at my convenience.
asked 3 years, 6 months ago
Wacast
New Hampshire
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Wacast!

There are no configurable options on the settings of the Intensity phone to use personal photos as a wallpaper.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I am w/ Verizon wireless & yesterday I picked up my phone & accidently hit something & a menu came up where I could go online & check my account free.

I don't know & can't find out what button I hit to bring this menu up! Thought you might know as my manual that came w/ this phone doesn't mention this.
asked 3 years, 6 months ago
lvsloan1
Denver City, Texas 79323
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lvsloan1!

Thank you for your inquiry.

We recommend you to talk to your service provider for the configuration set up that will give you access to check your account for free.

We appreciate your time writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Where can i download the Samsung CDMA driver?

asked 3 years, 6 months ago
cljay6
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cljay6!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kita for purpose of transferring information between the Samsung Intensity™ II (SCH-u460) and a computer.

If you are going to transfer media files from your SCH-U460 handset to the computer, you may do mass storage so you could transfer them to the computer. For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a compatible USB data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format the memory card:
1. Insert the microSD memory card to the memory card slot, and then turn on the phone.
2. From the standby screen, press OK for Menu.
3. Highlight Settings & Tools.
4. Select Memory.
5. Select Card Memory.
6. Select Format Card.
7. Highlight Yes, using the navigation keys.
8. Press OK to confirm formatting the microSD memory card.

To transfer media files between the phone and the computer:
1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools.
4. Select Tools.
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot. When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
6. Select USB Mass Storage.
7. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
8. Navigate to the location of the media files on the PC.
9. Drag n Drop or copy & paste the media file(s) into the phone's designated folder.

Note: Make sure the Bluetooth is disabled and the phone is in idle mode.

If the notification does not show up on the phone or on the computer, try to turn off you phone or connect the USB cable to another USB port on your computer.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

i need to know if you have software for a computer that will allow me to connect my phone to the computer and add and delete contacts

also need to be able to transfer my contacts to mutiple phones
asked 3 years, 6 months ago
Telecomguy
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Telecomguy!

Thank you for your inquiry. As of the moment, we don't have any available software that we can offer that will help you manage your contacts by connecting the phone to your personal computer. However, you may contact your service provider so they can further assist you with the information about this matter or you may ask them if they have a software that they can provide for this process.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I use the zoom on my camera phone?

asked 3 years, 6 months ago
fishmom3
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fishmom3!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Intensity™ II (SCH-u460), the camera zoom is disabled in the 1280 x 960 Resolution. There is no configurable option to zoom the view when taking pictures using the camera.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

setup speed dial

asked 3 years, 6 months ago
Anonymous
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kellylusk!

Thank you for your inquiry.

Speed dialing allows you to press and hold a key (or keys) to dial the contact phone number associated with those key(s). For you to setup and create the speed dial feature on the Samsung Intensity™ II (SCH-u460), please follow the steps below:

To create a speed dial number for an existing Contact follow the steps below:
1. While in standby mode, press the OK button for Menu.
2. Select Contacts.
3. Select Speed Dials.
4. Highlight the speed dial number key(s) to assign to a Contact phone number, using the navigation keys.
5. Press the OK button for Set.
6. Highlight the Contact to assign to the speed dial number key(s), using the navigation keys.
7. Press the OK button to assign the speed dial number key(s) to the Contact’s phone number.
8. If the Contact has multiple numbers, highlight the phone number to assign to the speed dial number key(s), using the navigation keys, then press the OK button.
9. Highlight Yes, using the navigation keys.
10. Press the OK button to set the speed dial number key(s) assigned to the Contact’s phone number.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

upload pictures to PC

How do I upload pictures taken with cellphone camera to my PC via USB port?
asked 3 years, 6 months ago
BigD3141592653
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi BigD3141598653!

Thank you for your inquiry.

There are no configurable options on the settings of the Samsung Intensity II, to transfer media files using the USB cable. You may only use the memory card and the verizon on line album for this process. Please refer to the steps provided below.
Via Memory Card

Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

To learn how to format the microSD memory card, using the handset, click here.

WARNING: Formatting the microSD Memory Card will permanently erase all data

Note: Locked pictures cannot be moved to a memory card

To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot
From the standby screen, press Menu
Press Settings & Tools
Scroll down then press Memory (0)
Press Phone Memory (2)
Press My Pictures (2)
Press Right soft key for Options
Select Move (2)
Press each desired Photo to check their box or choose Mark All
Press Done
Press Yes to Move the Photo(s) to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
Drag and drop or copy & paste the Photo or Video into the desired destination on the PC
Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

Verizon Online Album

In Addition, pictures & videos may be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how to download ringtones

Downloaded .mp3 files to micro sd card, but the phone does not recognize
asked 3 years, 6 months ago
wiesek
44133
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi wiesek,

Thank you for your correspondence.

Please check if the memory card you have is compatible with the SCH-U460 (Intensity II) phone. The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card. Also, you may format the memory card on the phone so that it will be recognized by the phone. To format the memory card, follow the steps below.

Warning: Formatting a memory card will permanently delete all current content.

1. Pull the memory card cover out and turn it to expose the card slot.
2. Push the memory card into the slot until it locks into place.
Caution: Do not force the card into the memory card slot, as this could damage the card and/or the handset.
3. From the standby screen, press OK for Menu.
4. Highlight Settings & Tools (9).
5. Select Memory (0).
6. Select Card Memory (3).
7. Select Format Card (8).
8. Highlight Yes, using the navigation keys.
9. Press OK to confirm formatting the microSD memory card.

After formatting the memory card, download the ringtones again to the card and see if the files will be recognized on the phone.

To playback a MP3 ringtone, follow the steps below.
1. While in standby mode, press OK for Menu.
2. Select Media Center (5).
3. Select Music & Tones (2).
4. Select My Ringtones (3).
5. Highlight the desired MP3 ringtone, using the navigation keys.
6. Press OK to Play the MP3 ringtone.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How to access music on phone that is already downloaded to a correctly formated microSD card?

We followed all of the available troubleshooting guidelines on your FAQ section, yet we are still unable to access the content on the microSD card from the Media Center menu selector. We have tried multiple times over the course of over 2 hours without success.
asked 3 years, 6 months ago
wiesek
44133
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi wiesek,

Thank you for your correspondence.

Did you download MP3 music file or MP3 ringtone on your SCH-U460 (Intensity II) phone? If the files were saved at the "My Music" folder, play the files by following the steps below.

1. While in standby mode, press OK for Menu.
2. Select My Music (5).
3. Select Music & Tones (2).
4. Select My Music (4).
5. Press the left soft key for Library.
6. Select All Songs (1).
7. Highlight the desired MP3 file, using the navigation keys.
8. Press OK to Play the MP3 file.

To playback MP3 ringtones, follow the steps below.

1. While in standby mode, press OK for Menu.
2. Select Media Center (5).
3. Select Music & Tones (2).
4. Select My Ringtones (3).
5. Highlight the desired MP3 ringtone, using the navigation keys.
6. Press OK to Play the MP3 ringtone.

Please Note: The media player on the SCH-U460 (Intensity II) handset does not necessarily support all features of a particular file format or all the variations of those formats. The media player includes support for Digital Rights Management (DRM) which allows you to play some purchased or subscription content. This copyright protection may prevent some images, music (including ringtones), and other content from being copied, modified, transferred, and/or forwarded to other devices.

Should you need further assistance, please call our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do you download pictures to the computer?

asked 3 years, 6 months ago
Anonymous
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi marliwhite!

Thank you for your inquiry. You can use the link below to transfer picture between the phone and the computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300511

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

moving contacts from mac to phone

asked 3 years, 6 months ago
georgeje
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi georgeje!

Thank you for your inquiry. We don't have information on 3rd party devices. However, you can contact your service provider which is Verizon Wireless and check with them if they have software that can deal with Mac computer. You may call up their Customer Care toll free number at 1-800-922-0204 for further assistance.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

where and how do I get a qr code reader... those bar code loking things ?

asked 3 years, 7 months ago
sllee12345
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sllee!

Thank you for your inquiry.

Please coordinate with your service provider for all the available applications you can download on the Samsung Intensity II.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

When I try to turn the ERI banner on, it will not come on? Is there a fix for this?

Samsung Intensity II model SCH-u460. My son has the same phone and it took the store 3 different phones before it found one that worked. I took mine back and they went through 3 different brand new phones and none of them worked. Verizon told me to contact Samsung.
asked 3 years, 7 months ago
moonbeam2
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi moonbeam2!

Thank you for your inquiry.

We can best assist you with your inquiry by calling the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

My phone won't send or receive texts or phone calls. It is fully charged and the plan is paid. How can I make it work again?

asked 3 years, 6 months ago
briakulp5
Stratford, WI
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi briakulp5,

Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the soft reset won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

cell keeps freezing up

Just bought our new Samsung Intensity II , it keeps freezing up on me, the only way to fix it is to remove the battery. checked the software and it is up to date. Any known issues like this with this phone? What can I do to fix it?
asked 3 years, 6 months ago
Debher
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Debher!

Thank you for your correspondence. You may try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Samsung Intensity - How can I upload photos from my Intensity cellphone to my PC?

asked 3 years, 6 months ago
samssung
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi samssung!

Thank you for your inquiry. To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:

1. Insert the formatted microSD memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (0)
5. Press Phone Memory (2)
6. Press My Pictures (2)
7. Press Right soft key for Options
8. Select Move (2)
9. Press each desired Photo to check their box or choose Mark All
10. Press Done
11. Press Yes to Move the Photo(s) to the microSD memory card
12. Remove the microSD memory card from the memory card slot
13. Insert the microSD memory card into the memory card adaptor
14. Insert the memory card adaptor into the memory card reader
15. Insert the memory card reader into the USB slot on the PC
16. Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
17. Drag and drop or copy & paste the Photo or Video into the desired destination on the PC

Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card.

***Or the process of transferring files via Message***

To send a picture to an e-mail address follow the steps below:

1. From the home screen, press the Left soft key for Messages
2. Press OK for New Message
3. Press Picture Message (2)
4. To the right of 1 enter the recipients e-mail address
5. Press on each recipient to check their box(es) then press Done
6. Press the Text box then enter the Message text (up to 1000 characters)
7. Highlight the Picture box then press the the left soft key for My Pics
8. Higlight desired picture then press Ok to selct
9. Highlight the Sound box then press the the left soft key for Sounds
10. Press the Subject box then enter the Subject text (up to 80 characters)
11. Press the Name Card box then press to add My Name Card or a Contact
12. Press Send to forward the Picture Message to the recipient(s)

Note: Picture are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

IMPORTANT: To send a message to a group the group must first be added to the favorites.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
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