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Customer Questions & Answers for
Intensity™ II (SCH-u460)

Customer Questions & Answers:
1,110 Questions
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1,126 Answers

Questions & Answers for samsung Intensity™ II (SCH-u460)

Question

Why cellpone atometically call when I connect earphone?

Whenever I connect earphone, cellphone atometically call to recent number.
How can I fix?
Is this a bug? or Is there any way to solve this circumstance?
asked 4 years, 1 month ago
eros
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

how do I get my music to play to bluetooth? I can have a phone conversation on my bt headset but I want to listen to my music as well

asked 4 years, 1 month ago
Anonymous
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry. We understand that you would like to listen to music using your Bluetooth headset on your phone, SCH-U460.

You may listen to music using a Bluetooth headset because your phone's Bluetooth supports A2DP (Advanced Audio Distribution Profile) but please make sure that your Bluetooth headset also supports the said profile.

If you are using a third party Bluetooth headset, we cannot guarantee complete functionality and compatibility of our phones used in conjunction with third party devices such as this.

We thank you for your patronage of Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can I upload photos from my phone to my computer?

asked 4 years, 1 month ago
Pattisk
Davison
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes you can do transfer files from your handset to your computer. And you can use the Mass Storage option for transferring files between the two device.

To transfer files, using the Mass Storage option, follow the steps below:

1.Insert a formatted memory card into the memory card slot
2.From the standby screen, press the OK key for Menu
3.Select Settings & Tools (9)
4.Select Tools (2)
5.Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
6.Select USB Mass Storage (8)
7.When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display
8.If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
9.Navigate to the location of the files on the PC
10.Drag n Drop or copy & paste the file(s) into into the phone's My_Pix or My-Flix folder.

WARNING: DO NOT CONNECT USB CABLE DURING THE FILE TRANSFER
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where can I get an electronic (digital) version of the user manual for Samsung Intensity™ II SCH-u460 (Verizon)?

asked 4 years, 1 month ago
SCHUser
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi SCHUser,

Thank you for your inquiry. We understand that you would like to get an electronic digital version of the user manual of your phone, SCH-U460.

The user manual for your Samsung phone in PDF format is available for download from the Samsung Download Center. From the website, simply enter the model or portion of the model number or name into the product search field to take you to the user manuals available.

In addition, we encourage you to access the link http://www.samsung.com/us/support/SCH-U460 to view the FAQ's for your device, as this provides step by step instructions for many popular features of your device.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System. It's like having your very own personal Samsung Technician at your fingertips.

We thank you for your understanding and appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why am I getting the message "Maximum entries already stored" on my calendar?

I only have a couple of events and birthdays entered.
asked 4 years, 1 month ago
kblang
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kblang,

Thank you for your inquiry. We understand thst you are getting a message from your phone, SCH-U460 saying "Maximum entries already stored on calendar".

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may use the link provided below for steps on how to check available memory on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039405&fm_seq=39573

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

pc connection problem

i am having trouble connecting my phone to my computer. it keeps telling me to consult with my device manufacturer for assistance getting this device intalled. please help me
asked 4 years, 1 month ago
mcclelland61
Savannah, tennessee
on Intensity™ II (SCH-u460)
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
SamsungBryanA
-1point
0out of 1found this answer helpful.
Question

How do I take pictures off of my phone and put them on my computer?

Using the USB cord, Samsung Intensity 2
asked 4 years ago
jec5110
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here's how you can transfer pictures from the phone to the computer using memory card.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

WARNING: Formatting the microSD Memory Card will permanently erase all data

Note: Locked pictures cannot be moved to a memory card

To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:

1.Insert the formatted microSD memory card into the memory card slot
2.From the standby screen, press Menu
3.Press Settings & Tools
4.Scroll down then press Memory (0)
5.Press Phone Memory (2)
6.Press My Pictures (2)
7.Press Right soft key for Options
8.Select Move (2)
9.Press each desired Photo to check their box or choose Mark All
10.Press Done
11.Press Yes to Move the Photo(s) to the microSD memory card
12.Remove the microSD memory card from the memory card slot
13.Insert the microSD memory card into the memory card adaptor
14.Insert the memory card adaptor into the memory card reader
15.Insert the memory card reader into the USB slot on the PC
16.Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
17.Drag and drop or copy & paste the Photo or Video into the desired destination on the PC
Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

User Manual

On my "Home Screen" I have an icon which is a small square solid white box with the letters "AA" inside. I can find no reference to this in my User Manual.
asked 4 years ago
dalegeri
Washington State
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Dalegeri!

The AA icon means Auto Answer (Auto w/ Hands free). It indicates whenever you receive an incoming call; your handset will automatically answer it. The handset features three ways of answering a phone call:

1. Slide Open which answer incoming calls by sliding the phone open.
2. Any Key is when the phone is open, answer calls by pressing any key on the QWERTY keyboard.
3. Auto w/ Hands free which calls are answered automatically with a 5-second delay.

If you want to change the answer options, you may follow the steps below:

1. From the Home screen, press the Center Select Key to select MENU
2. Select Settings & Tools
3. Call Settings
4. Highlight options using the Directional Key and press the Center Select Key MARK to mark them for selection:

• Slide Open
• Any Key
• Auto w/ Hands free

5. Press done to save your selections.

Thank you for your continued interest in Samsung products.

Have a nice day!

Sincerely,
Technical Support
answered 4 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is it possible to use a hands free device that isn't a bluetooth with this phone? Wired?

asked 4 years ago
Vgately
MD
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, It's possible for you to use a non-bluetooth headset as a handsfree device.

Here's an additional info for the comaptible headset that you're looking for.

Hands-Free Mono Headset (2.5mm)
Part Number: AEP010SLEB/STD

***This SAMSUNG Hands-Free Headset enables you to carry on conversations while you continue to do other things. The one-touch button answers and ends calls, as well as initiates Voice Activated Dialing.
answered 4 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

download contacts

asked 4 years, 1 month ago
jjj777156
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jjj777156,

Thank you for your inquiry. We understand that you would like to download contacts.

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Can I download or upload photo from my computer to my cell phone

asked 4 years, 1 month ago
Lovona
31405
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several ways to upload and download, please go to the following website and it will guide you step by step.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300511
answered 4 years ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

I am having problems with bluetooth in my 2005 Audi A6 and my Samsung Intensity II phone.

I am able to pair, but the phone is not automatically connected to my car everytime. I have to turn off my phone and turn back on for it to be recognized. Is there a setting on my phone that I need to change so my car sees my phone everytime. I never had this problem before with any other phones.
asked 4 years, 1 month ago
sraedemarco
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, we cannot guarantee complete functionality and compatibility of our phones used in conjunction with third party devices such as this. For this reason, we refer you to the third party manufacturer for further assistance regarding compatibility with our Samsung products.
answered 3 years, 11 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

How do I get it to stop saying who is calling?

asked 4 years ago
kf6hkm
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To stop the phone from saying who is calling, please do as follows :

From phone's Homescreen >> go to Menu >> Settings & Tools >> Sounds Settings >> Call Sounds >> Caller ID Readout >> Select Ring Only to have the phone play the Call Ringtone for incoming calls.
answered 4 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do you rotate and save a picture on samsung intensity 2 phone

asked 4 years ago
luvmyfam6
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To rotate a picture :

From the Home screen, press the Center Select Key to select MENU > Media Center > Pictures > My Pictures.
Press the Directional Key in any direction to highlight a photo, then press the Center Select Key VIEW.
While viewing the picture, press the Right Soft Key (-)
Select on Zoom/Rotate: Use the Volume Key to Zoom in or out, and rotate between portrait and landscape mode.

To save a picture :

1. From the Home screen, press and hold the Camera Key on the right side of the phone.

Tip: The Camera always opens in landscape mode. While taking pictures, use the external command keys, or the QWERTY command keys.

2. Set Options, if desired.
3. Using the display screen as a viewfinder, compose your picture by aiming the lens at your subject.
4. Press the Camera Key or the Center Select Key TAKE to take the picture.

Tip: Open the phone immediately after taking a photo to resize the photo and create a new picture message with the new photo attached

5. After taking a photo, use the soft keys for these options:
• Press the Right Soft Key (-) Erase to delete the new photo.
• Press the Center Select Key SEND to resize the new photo and attach it to a new picture message.
• Press the Left Soft Key (-) Save to save the picture to My Pictures.
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there a way to increase the speakerphone volume?

asked 4 years ago
Abblynn
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. As I have checked here with resources, the only way to increase the speakerphone volume is by pressing the up volume key located on the left side of the phone.

Sincerely,
Technical Support
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I change the text message display to list messages by inbox, sent, and drafts, and sort them by date on the Intensity 2?

asked 4 years ago
GPOjunk
Alexandria
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. As I have checked here with my resources, there are no configurable options for you to change the list settings.

However there’s an option for you to change the menu lay out. Please follow these steps if you would like to continue:

1.From the Home screen, press the Center Select Key
to select MENU ➔ Settings & Tools ➔ Display
Settings ➔ Main Menu Settings ➔ Menu Layout.

2. Use the Directional Key to highlight a layout and
press the Center Select Key OK to select it. Choose
from:

• Tab: Displays menu icons on tabs, so you can use the Directional
Keys to scroll right and left through the menus.
• List: Displays menu items in a list, so you can use the Directional
Keys to scroll up and down through the menus.
• Grid: (Default) Displays menu items in a grid, so you can use the
Directional Keys to scroll up, down, right or left through the menus.

Sincerely,
Technical Support
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do you zoom in on pictures?

asked 4 years, 1 month ago
Becky1542957
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please try the following ways to zoom in pictures :

While in standby mode, press the Camera button , located on the lower right side, to activate the Camera
Select the desired brightness setting, using the up or down navigation keys
Select the zoom setting, using the left or right navigation keys
Press OK to TAKE the picture
Press the left soft key to Save the picture or press the right soft key to Erase it
Note: The camera zoom is disabled in the 1280 x 960 Resolution

-or-

From the Home screen, press the Center Select Key to select MENU > Media Center > Pictures > My Pictures.
To view a photo, use the Directional Key to highlight the photo, then press the Center Select Key VIEW.
While viewing the picture, press the Right Soft Key (-) Options for these options:
• Send
• Set As
• Take Picture
• Zoom/Rotate: Use the Volume Key to Zoom in or out, and rotate between portrait and landscape mode.
• Edit
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

does the intensity II require a special micro sd card for extra memory?

asked 4 years ago
racinjason17
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Yes you need to have a micro sd card for extra memory.

Below are the specifications for the memory card.
Removable Memory
•Card Type / Slot: microSD microSDHC
•Format By Phone: Menu, Settings & Tools, Memory (0), Card Memory (3), Format Card (8)
•Max Storage Size: 32GB
•Recommended Storage Size: 16GB

Sincerely,
Technical Support
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

i am having difficulty on my Intensity 2, running slow.... not saving my contacts... i feel i need to do a master reset... please advise....

asked 4 years ago
drtydzn73
bellflower, california
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Sincerely,
Technical Support
answered 4 years ago
samsung6
0points
0out of 0found this answer helpful.
Question

where can I find a user's manual for the Intensity II

asked 4 years ago
RealEstateMan
Fort Wayne, IN
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Regarding your concern, you can try to use this link for you to easily download the manual for your phone.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000006&prd_mdl_cd=SCH-U460EAAVZW&prd_mdl_name=SCH-U460

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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