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Customer Questions & Answers for
Intensity™ II (SCH-u460)

Customer Questions & Answers:
1,110 Questions
 | 
1,126 Answers

Questions & Answers for samsung Intensity™ II (SCH-u460)

Question

why can't I delete a contact?

I can not delete a contact, and when I try to rename it, it appears on the contact list multiple times and out of alphabetical order.
asked 3 years, 5 months ago
dmbtbury
Massachusetts
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dmbtbury!

Thank you for your inquiry. To delete a contact from the contact list please follow the steps below:

1. While in standby mode, press the right soft key for Contacts
2. Highlight the Contact to delete, using the navigational keys
3. Press the right soft key for Options
4. Select Erase
5. Highlight Yes, using the navigation keys
6. Press OK to confirm the Contact deletion

If nothing happens, please do a soft reset on the phone by taking the battery out and put it back again, and try to delete again the contact. If soft reset won't work, just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

where is the sim card on sch-u460

Need to know the sim card location. Or is there a sim card?
asked 3 years, 4 months ago
tostewart
co
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

Regarding your concern your Samsung Intensity does not have any simcard, if you wanna activate the phone please try to coordinate with your service provider for further assistance.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

I want to copy photos from my intensity II to my computer.

using an USB cable
asked 3 years, 4 months ago
chelemo
poulsbo WA
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi chelemo!

Thank you for your inquiry. The Samsung Intensity™ II (SCH-U460) doesn't have a configurable option for you to transfer media files between the phone and the computer using a USB data cable. The phone only supports the option for transferring media files using the memory card option or via message. If you wish to continue, please go to the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300511

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i get contacts off my computer to my intensity 2 cell phone

asked 3 years, 4 months ago
jlsbird
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jlsbird!

Thank you for your inquiry.

You may contact your service provider if they have a software that will allow you to transfer your contacts from your computer to your phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

PROBLEMS WITH UCONNECT

I recently purchased a 2010 Dodge Challenger. The Uconnect worked fine with my phone for about 2 months. Now, the phone wont pair with the system, and cant be reinstalled in the system.
asked 3 years, 4 months ago
71superbee
pueblo west
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

Please try to do a soft reset on the phone, if the soft reset wont work please coordinate this matter to the car manufacturer so that they can reconfigure the settings on your device.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Why is my phone using up battery life so fast?

My phone is about 4 month old and I have the problem of the phone using all the battery charge within a day. It acts like something is running in the background, but I can't figure out what. The software was updated Feb 13, 2011 and that worked for about a week, and the next charge I am back to the same problem.
asked 3 years, 4 months ago
babarrone
michigan
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
try making the battery fully discharge until the phone screen get dead and charge it again, when mine was new i have the same problem and i did this about 2 times until the battery adjust to my usage, remember to close all applications that are running in the back ground
answered 1 year, 7 months ago
azmoses
bronx,NY
0points
0out of 0found this answer helpful.
answer 2
Hi babarrone!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357 and then wait for the Spanish prompt, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

What are some signs of water damage for the intensity II?

My phone is tweaking and i want to know the possible cause for the problems. I haven't directly put the phone in contact with water, but humidity is always a possiblity..
asked 3 years, 4 months ago
tia8947
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tia8947!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, when you check the liquid indicator (white strip) at the back of the phone, and there is a red mark on it, this is a sign of water damage on the phone.

Most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup warranty service for your phone, if it is determined the problem cannot be resolved over the phone.

If it is deemed, after troubleshooting, that the phone has failed, our Repair Administrators create a Return Material Authorization (RMA#) for the Phone. Provided there is no physical damage to the phone and that the failure is not due to any type of liquid damage, it will be repair under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The defective product will need to be sent to our repair center and a Proof of Purchase is required. The Repair Administrator will assign RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Does Disney Parks Mobile Magic app. work with Samsung Intensity 2

asked 3 years, 4 months ago
mugsy11
ny
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mugsy11!

Thank you for your inquiry.

Third party application is outside our boundary support. You may contact your service provider for assistance or you may contact the application developer.

We appreciate your time writing us here at Samsung!
answered 3 years, 4 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

What is usb download mode Bootblock version: ver dione: DD26.3

asked 3 years, 4 months ago
Mvg1313
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

We did not receive enough information regarding the issue or product for which you have requested assistance. Please send us again your forum inquiry with additional information so that we may better assist you.

Note: What where you trying to do when this error was shown? Was it shown in the computer, or the phone?

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

Why can I not connect my bluetooth to syncmytouch on my Ford edge?

asked 3 years, 4 months ago
jbudka
Lincoln NE USA
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jbudka!

To pair the SCH-U460 (Intensity II) handset with a Bluetooth Device follow the steps below:

Place the Bluetooth device in discoverable mode
While in standby mode, press OK for Menu
Select Settings & Tools (9)
Select Bluetooth Menu (4)
Press the left soft key for Turn On
Highlight Add New Device (1), using the navigation keys, then press OK
Press OK at the “Place device to connect to in discoverable mode” prompt to begin search for new device
Highlight the discovered Bluetooth device, using the navigation keys, and press OK to Pair the devices
Press OK, you will get a brief message stating pairing with the Bluetooth Device Name.
Select Yes, using the navigation keys, at the “Connect to (Bluetooth Device Name)?” prompt
You will get a brief message stating connecting with the Bluetooth Device
After being successfully connected you will return to the "Bluetooth Menu" screen

If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

What size memory card can I install?

asked 3 years, 4 months ago
JimBow
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi JimBow,

Thank you for your inquiry.

The SCH-U460 (Intensity II) phone supports a
microSD or microSDHC memory card. It supports a maximum storage size of 32GB. However, the recommended card size to use is 16GB.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

SCH U-460

DEFULT SECURITY CODE DONT WORK HOW CAND I RESET PHONE
asked 3 years, 4 months ago
PJWR
VENTURA CA USA
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi PJWR,

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

can this phone be transfered to a different carrier?

asked 3 years, 4 months ago
ironwolf
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ironwolf!

Thank you for your inquiry.

You may contact the original service provider to unlock the phone before calling the new network to change the software on the phone.

NOTE: Other service provider may not have the same configuration for unlocked phone.

We appreciate your time writing us here at Samsung!
answered 3 years, 4 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Call forwarding

How do I set up call forwarding on this phone
asked 3 years, 4 months ago
Chief6400
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. You can enjoy the value and convenience of the call forwarding feature of your Samsung Convoy phone, please contact your Service Provider to have it activated or included in your calling plan.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i unlock phone?

asked 3 years, 4 months ago
cdandta
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cdandta,

Thank you for your inquiry.

How would youn want to unlock your phone?
Did your forget your password on the phone?
Do you want to unlock it to be able to use it with a different service provider?

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i set my music as a ringtone

asked 3 years, 4 months ago
rosinav
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rosinav,

Thank you for your inquiry. You may use the liste steps below to set ringtones on your your. It will give you an option to get or download ringtones and set it as your ringtone.

To change the Ringtones please follow the steps below:

1. While in standby mode, press OK for Menu
2. Select Settings & Tools (9)
3. Select Sound Settings (6)
4. Select Call Sounds (2)
* Select Call Ringtone (1)
- Highlight the desired ringtone or select Get New Ringtones (1), to download New Ringtones from Verizon Wireless
- Press OK to Set the Call Ringtone setting
* Select Call Vibrate (2)
- Highlight either On or Off, using the navigation keys
- Press OK to Set the Call Vibrate setting
* Select Call Alert (3)
- Highlight one of the following, using the navigation keys:
-- Ring Only
-- Caller ID + Ring
--Name Repeat
-Press OK to Set the Call Alert setting

MP3 ringtones are limited to those downloaded from the Verizon Media Store. Although the handset offers the ability to playback MP3 files, synchronized to the memory card or phone, there are no configurable options available to assign those MP3 files as ringtones.

Ringtones may also be obtained through a paid subscription service offered through your service provider’s network. Please contact service provider for subscription information, such a pricing and availability in your area, or for download assistance.

We appreciate your continued interest in Samsung products. Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

add music to phone

asked 3 years, 4 months ago
Pam3
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Pam3!

Thank you for your inquiry. The handset's mass storage feature allows the transfer of MP3 files directly from a PC to the microSD memory card, inserted in the phone. In order to use this option, the microSD memory card must be formatted by the phone to create the necessary folders.

Please Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

Note: If the Bluetooth feature is currently active on the phone, USB communication will not be available. To transfer files to your phone, turn off the Bluetooth functionality.

To transfer MP3 files, using the Mass Storage option, follow the steps below:

1. Insert a formatted memory card into the memory card slot.
3. From the standby screen, press the OK key for Menu
4. Select Settings & Tools
5. Select Tools
6. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
7. Select USB Mass Storage
8. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
9. Navigate to the location of the MP3 files on the PC
10. Drag n Drop or copy & paste the MP3 file(s) into into the phone's My_Music folder

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do you download picture off a cell phone

asked 3 years, 4 months ago
redde
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi redde!

Thank you for your inquiry. Although there are no configurable options to directly transfer pictures from phone to computer, you can transfer pictures from phone to computer via memory card or by sending it through multimedia settings.

To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:

1. Insert the formatted microSD memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory
5. Press Phone Memory
6. Press My Pictures
7. Press Right soft key for Options
8. Select Move
9. Press each desired Photo to check their box or choose Mark All
10. Press Done
11. Press Yes to Move the Photo(s) to the microSD memory card
12. Remove the microSD memory card from the memory card slot
13. Insert the microSD memory card into the memory card adaptor
14. Insert the memory card adaptor into the memory card reader
15. Insert the memory card reader into the USB slot on the PC
16. Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
17. Drag and drop or copy & paste the Photo or Video into the desired destination on the PC

Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

To send a picture to an e-mail address follow the steps below:

1. From the home screen, press the Left soft key for Messages
2. Press OK for New Message
3. Press Picture Message
4. To the right of 1 enter the recipients e-mail address
5. Press on each recipient to check their box(es) then press Done
6. Press the Text box then enter the Message text (up to 1000 characters)
7. Highlight the Picture box then press the the left soft key for My Pics
8. Higlight desired picture then press Ok to selct
9. Highlight the Sound box then press the the left soft key for Sounds
10. Press the Subject box then enter the Subject text (up to 80 characters)
11. Press the Name Card box then press to add My Name Card or a Contact
12. Press Send to forward the Picture Message to the recipient(s)

Note: Picture are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Intensity II pairing with Ford Sync system in 2011 FOrd Edge

We can not get the Intensity II to Pair. Verizon can not help us. Sync gives a pass key code to insert in the phone, yet Intensity II does not prompt and pairing fails
asked 3 years, 4 months ago
Unsyncable
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Unsyncable,

Thank you for your correspondence.

Regarding your concern, for the compatibility information of your Samsung Intensity II with Ford sync Systme of your car, please contact your car manufacturer to check the most updated list of phones, to check if your phone is compatible with your car.

You may also check the listed steps below to pair your phone via bluetooth:

To pair the SCH-U460 (Intensity II) handset with a Bluetooth Device follow the steps below:

1. Place the Bluetooth device in discoverable mode.
To change the Bluetooth visibility options follow the steps below:
1. While in standby mode, press OK for Menu.
2. Select Settings & Tools (9)
3. Select Bluetooth (4)
4. Press right soft key for Options.
5. Select Discovery Mode (2)
6. Highlight either On or Off, using navigation keys.
7. Press OK to save the Discovery Mode setting.
Note: Discovery Mode will automatically default back to Off after one minute.

2. While in standby mode, press OK for Menu
3. Select Settings & Tools (9)
4. Select Bluetooth Menu (4)
5. Press the left soft key for Turn On
6. Highlight Add New Device (1), using the navigation keys, then press OK
7. Press OK at the “Place device to connect to in discoverable mode” prompt to begin search for new device
8. Highlight the discovered Bluetooth device, using the navigation keys, and press OK to Pair the devices.
9. Press OK, you will get a brief message stating pairing with the Bluetooth Device Name.
10. Select Yes, using the navigation keys, at the “Connect to (Bluetooth Device Name)?” prompt.
11. You will get a brief message stating connecting with the Bluetooth Device.
12. After being successfully connected you will return to the "Bluetooth Menu" screen.

Note: When successfully paired, the Bluetooth connected icon will appear on the top line of the LCD.

We appreciate your continued interest in Samsung products. Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
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Question

How Do You Remove The Sim Card?

asked 3 years, 4 months ago
Cab10
on Intensity™ II (SCH-u460)
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1 answer
Answers
answer 1
Hi Cab10!

Thank you for your inquiry.

Unfortunately, the Samsung Intensity™ II (SCH-u460) is CDMA handset and does not use a SIM card.

If you are referring removing the microSD memory card from the SCH-U460 handset, pull the memory card cover out which is located at the lower right side of the phone and turn it to expose the memory card in the slot. Press on the memory card to release the lock, and then remove the card.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
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