Looking for Answers about samsung Intensity™ II (SCH-u460)?

Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039411&fm_seq=39579

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039411&fm_seq=39579

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kit package for purpose of transferring information between the Samsung Intensity™ II (SCH-u460) and a personal computer.

However, you may coordinate with your network provider for help with using the backup assistance to sync your contacts and calendars to the phone.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Hi Lapressa,

Thank you for your inquiry.

Regarding your concern, the operating system of SCH-U460 is BREW.

Thank you for your continued interest in Samsung products.

Mustangman47,

Thank you for your inquiry.

We do not support the use of third party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

If you will be having issues with the use of a specific third party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Thank you for your continued interest in Samsung products.

Hi gemini2k4me!

Thank you for your inquiry.

To transfer pictures, from the SCH-U460 (Intensity II) handset to a PC, you may need to have a memory card reader where you can insert the memory card of the phone to be able to plug it into the memory card reader slot on your personal computer. If you wish to continue, follow the steps below:

1. Insert the formatted microSD memory card into the memory card slot
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (0)
5. Press Phone Memory (2)
6. Press My Pictures (2)
7. Press Right soft key for Options
8. Select Move (2)
9. Press each desired Photo to check their box or choose Mark All
10. Press Done
11. Press Yes to Move the Photo(s) to the microSD memory card
12. Remove the microSD memory card from the memory card slot
13. Insert the microSD memory card into the memory card adaptor
14. Insert the memory card adaptor into the memory card reader
15. Insert the memory card reader into the USB slot on the PC
16. Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
17. Drag and drop or copy & paste the Photo or Video into the desired destination on the PC

Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

***Or you may also transfer photos via MMS or message***

To send a picture to an e-mail address follow the steps below:

1. From the home screen, press the Left soft key for Messages
2. Press OK for New Message
3. Press Picture Message (2)
4. To the right of 1 enter the recipients e-mail address
5. Press on each recipient to check their box(es) then press Done
6. Press the Text box then enter the Message text (up to 1000 characters)
7. Highlight the Picture box then press the the left soft key for My Pics
8. Higlight desired picture then press Ok to selct
9. Highlight the Sound box then press the the left soft key for Sounds
10. Press the Subject box then enter the Subject text (up to 80 characters)
11. Press the Name Card box then press to add My Name Card or a Contact
12. Press Send to forward the Picture Message to the recipient(s)

Note: Picture are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients. And to send a message to a group the group must first be added to the favorites.

We appreciate your continued interest in Samsung products.

Thank you for sending us an inquiry.

If you want to purchase a spare charger for this model of phone, please coordinate with Samsung Accessories Sales Department at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Hi jnabors,

Thank you for your correspondence. Regarding your inquiry, you may use the listed steps

provided below on how to delete all snet items in your phone.

1. From the Home screen, press the Right Soft Key Message, then select Sent.
2. Use the Directional Key to scroll through the list of messages. While viewing the list of messages, press the Right Soft Key Options for message options
3. Manage Sent: Manage messages with the Erase, Lock, or Unlock
commands.
4. Select Erase.
3. Use the Directional Key to highlight a message, then press the Left Soft Key Erase to delete the message, or press the Center Select Key.

We thank you for your patronage of Samsung products. Have a good day.

From the phone's Home screen, try to press the Voice Commands Key to deactivate Voice Commands or you can go Menu >> Settings & Tools >> Tools >> Voice Command.

As of the moment, Samsung is unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.

Hi Ben1!

Your phone is set to go back to a lower volume when you use the earpiece to prevent acoustic shock to the user.

Hope this information helps. Thanks for writing!

Technical Support Team

The SCH-U460 (Intensity II) handset features three different methods to transfer pictures from the handset to a PC. Each are explained, in depth, further down the page. Note: Steps for transferring pictures may vary depending on your PC's operating system.

1. Via Memory Card

Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

WARNING: Formatting the microSD Memory Card will permanently erase all data
To format a microSD memory card follow the steps below:

Pull the memory card cover out and turn it to expose the card slot.
Push the memory card into the slot until it locks into place
Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset
From the standby screen, press OK for Menu
Highlight Settings & Tools (9)
Select Memory (0)
Select Card Memory (3)
Select Format Card (8)
Highlight Yes, using the navigation keys
Press OK to confirm formatting the microSD memory card

Note: Locked pictures cannot be moved to a memory card

To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot
From the standby screen, press Menu
Press Settings & Tools
Scroll down then press Memory (0)
Press Phone Memory (2)
Press My Pictures (2)
Press Right soft key for Options
Select Move (2)
Press each desired Photo to check their box or choose Mark All
Press Done
Press Yes to Move the Photo(s) to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
Drag and drop or copy & paste the Photo or Video into the desired destination on the PC
Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

2. Via Message

To send a picture to an e-mail address follow the steps below:

From the home screen, press the Left soft key for Messages
Press OK for New Message
Press Picture Message (2)
To the right of 1 enter the recipients e-mail address
Press on each recipient to check their box(es) then press Done
Press the Text box then enter the Message text (up to 1000 characters)
Highlight the Picture box then press the the left soft key for My Pics
Higlight desired picture then press Ok to selct
Highlight the Sound box then press the the left soft key for Sounds
Press the Subject box then enter the Subject text (up to 80 characters)
Press the Name Card box then press to add My Name Card or a Contact
Press Send to forward the Picture Message to the recipient(s)
Note: Picture are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

3. Verizon Online Album

In Addition, pictures & videos may be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

Hi!

Are you having an error message " MEMORY FULL" ?

If you still have enough space but you are still getting the error, it could mean that there are corrupted files hidden on the phone and needs to be wiped out. You can reset the phone to resolve this.

NOTE: Resetting the phone will delete all stored data on the phone including Contacts. Please make a back up of your contacts and files before doing so.

To restore the handset to the factory default settings follow the steps below:

While in standby mode, press OK for Menu
Select Settings & Tools
Select Phone Settings
Select Security
Enter the lock code, default password is the last 4 digits of cell phone number, unless it has been changed, then press OK
Select Restore Phone
Highlight Yes, using the navigation keys
Press OK to confirm resetting the handset
Press OK at the re-program the phone screen
Enter the lock code again, default password is the last 4 digits of cell phone number, unless it has been changed
Press OK to confirm restoring the handset to the factory default settings
Note: Press *228 and SEND after the power cycle to re-program the phone

Thanks!

Thank you for your inquiry. There's no configurable option for you to import contacts into your Samsung Intensity II from your Google Contacts. However, you may ask you service provider if they have software that will allow you to do this process.

Thank you for your continued interest in Samsung products.

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Hi there besh,

Thank you for the inquiry of your Samsung Intensity™ II (SCH-u460). You have to pair your handset's Bluetooth first to the other device. You may follow these steps.

To pair up the phone to the other Bluetooth device
========================================================
Slide up your screen to view your QWERTY key pad
Turn On the Bluetooth of the other device and place it on discoverable mode
While in standby mode, press OK for Menu
Select Settings & Tools (9)
Select Bluetooth Menu (4)
Press the left soft key to turn On Bluetooth
Highlight Add New Device (1), using the navigation keys, then press OK
Press OK at the “Place device to connect to in discoverable mode” prompt to begin search for new device
Highlight the discovered Bluetooth device, using the navigation keys, and press OK to Pair the devices
Press OK, you will get a brief message stating pairing with the Bluetooth Device Name.
Select Yes, using the navigation keys, at the “Connect to (Bluetooth Device Name)?” prompt
You will get a brief message stating connecting with the Bluetooth Device
After being successfully connected you will return to the "Bluetooth Menu" screen
If it's asking for a Pass Key, use four zeros "0000"

To Send Files that you've receive using Bluetooth
=================================================
Slide up your screen to view your QWERTY key pad
While in standby mode, press OK for Menu
Select Media Center
Select Music and Tones
Select My Ringtones
Highlight the receive ringtone using the directional key
Press the Left soft key for option (located at the lower left screen when it's slide up)
Then select Send Via Bluetooth
Press the OK Key
Highlight the device that you will transfer the ringtone using the directional key
Press OK key

Thank you for choosing Samsung,

Hi!

Here is your go-to support area for your device: http://www.samsung.com/us/support/owners/product/SCH-U460

Thanks!

Hi stevensvt!

Thank you for your inquiry. There is no USB driver for the phone that can be download on our website. However, you may follow the steps and choose option below to transfer files between the phone and the computer.

Via Memory Card
---------------
Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

WARNING: Formatting the microSD Memory Card will permanently erase all data

Note: Locked pictures cannot be moved to a memory card

To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot
From the standby screen, press Menu
Press Settings & Tools
Scroll down then press Memory (0)
Press Phone Memory (2)
Press My Pictures (2)
Press Right soft key for Options
Select Move (2)
Press each desired Photo to check their box or choose Mark All
Press Done
Press Yes to Move the Photo(s) to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
Drag and drop or copy & paste the Photo or Video into the desired destination on the PC
Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

Via Message
-----------
To send a picture to an e-mail address follow the steps below:

From the home screen, press the Left soft key for Messages
Press OK for New Message
Press Picture Message (2)
To the right of 1 enter the recipients e-mail address
Press on each recipient to check their box(es) then press Done
Press the Text box then enter the Message text (up to 1000 characters)
Highlight the Picture box then press the the left soft key for My Pics
Higlight desired picture then press Ok to selct
Highlight the Sound box then press the the left soft key for Sounds
Press the Subject box then enter the Subject text (up to 80 characters)
Press the Name Card box then press to add My Name Card or a Contact
Press Send to forward the Picture Message to the recipient(s)
Note: Picture are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

Verizon Online Album
--------------------

In Addition, pictures & videos may be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

Thank you for your continued interest in Samsung products.

Hi mookey219!

Thank you for your correspondence. It is possible that the nearest tower on your location is currently updating. You may also have to update your Preferred Roaming List PRL to have a service. You may also try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.

Hi invigoro!

Thank you for your correspondence. This issue is best assisted by calling the Samsung Customer Support Center, as they can further assist you on this issue in a timelier manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.