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Customer Questions & Answers for
Intensity™ II (SCH-u460)

Customer Questions & Answers:
1,110 Questions
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1,126 Answers

Questions & Answers for samsung Intensity™ II (SCH-u460)

Question

There is a AA in a box on my home screen. What is it and how do I get rid of it?

asked 3 years, 7 months ago
berickson
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi berickson!

Thank you for sending an inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

setting up voicemail on the intensity 11 does work following manual; now what?

I press *86 and send when system gretting starts I press # as directed and no tutorial starts just enter your password and press # what do I do now
asked 3 years, 7 months ago
llewellen
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Because Voicemail is a network service offered by your service provider, questions concerning voicemail, such as those outlined below, would be best addressed by contacting your service provider.

 Configuring your Voicemail for the first time
 Desire to change the greeting
 Unsure of the password
 Wish to change the password
 Would like to know how to access your voicemail from another phone
Service Provider Contact Information

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

can i down load pictures from my pc to the phone sd card

Can save pictures from my computer to the sd card but can not view those pictures on my phone screen
asked 3 years, 7 months ago
HThat
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi HThat!

Thank you for your correspondence. You may use the link below and check the supported file type for pictures and resolution so that it can be view on the phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300607

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I activate the zoom on the camera on my phone?

I can get to the camera, and adjust the white balance, but it will not allow me to zoom.
asked 3 years, 7 months ago
riggec
boonville, mo
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi riggec,

Thank byou for your inquiry. You may Use the Volume Key to Zoom in or out, and rotate
between portrait and landscape mode while viewing a picture taken using your phone. However, there are no configurable options on your phone that could make the zoom activated while taking a picture.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is that right, i can't import my 1000 contacts into my new cell phone?

asked 3 years, 7 months ago
Anonymous
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Thank you for your inquiry. Where are the 1000 contacts coming from? We did not receive enough information regarding the issue for which you have requested assistance.

Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

my new Intensity II phone has stopped sending/receiving pictures and sounds.

the phone was working fine earlier today. it is brand new so maybe I inadvertently did something that is blocking the data from getting through. all of the other phones on our plan are doing fine. the owners manual that came with the phone is useless and for some reason I am unable to view the online version.
asked 3 years, 7 months ago
goathiker
north carolina
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi goathiker!

Thank you for your inquiry.

Are you trying to send a picture and music files through Multi- Media Messaging Service?

Please make sure that your Multi- Media Messaging service is properly configured on your phone. Contact your service provider for assistance in activating the service and for sending a picture message.

For further assistance, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

keyboard locked

asked 3 years, 7 months ago
beaches
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi beaches!

Thank you for your correspondence.

If you are you referring locking the keyboard on the Samsung Intensity™ II (SCH-u460), please follow the steps below:

Press and hold the Lock key (Zero key) to manually lock the handset. To manually unlock the handset press the right soft key for Unlock then press OK.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do you remove music of an intensity 2 but when i try to go to my music it says "not enough memory to load music"

i tryed deleting my txt messages all of them and some of my contacts and sounds
asked 3 years, 7 months ago
shaggy0123
29067
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi shaggy0123!

Thank you for your inquiry.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I make my missed calls appear as names and not numbers?

asked 3 years, 7 months ago
CarinaW
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi CarinaW!

Thank you for your inquiry.

Regarding about your concern, we recommend saving the number on your address book of that contact that you missed the call from on the Samsung Intensity™ II (SCH-u460).

We also recommend contacting your network provider for the settings of the phone to show the caller ID of that contact when you missed the call.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

what is my name ?

My phone wont turn off its frozen i cant do anything with it the background color is black.The words are white and it says bootblock version : dd26.3
asked 3 years, 7 months ago
fragger
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Thank you for your inquiry. Do a soft reset on your phone by taking the battery out and put it back again. If the soft reset won’t work, we would be glad to give you further assistance in resolving your concern. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.

Have a great day.
answered 3 years, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

USB DOWNLOAD MODE

WHY DOES MY PHONE SUDDENLY DISPLAY "USB DOWNLOAD MODE BOOTBLOCK VERSION: vER U50:
CL38.1
asked 3 years, 7 months ago
dIEDREANNE
CALIFORNIA
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for sending an inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products
answered 3 years, 7 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

how to change ringback tone?

asked 3 years, 7 months ago
ringback
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for sending an inquiry.

Please coordinate with your service provider, with regard to changing the ringback tone on the Intensity II.
Verizon. (800-922-0204)

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I turned by Samsung Intensity II off and it went into usb download mode. Why?

asked 3 years, 7 months ago
Anonymous
Maryland
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.

If this does not work, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Can you use the usb cable to transfer photos from the phone to a pc

asked 3 years, 7 months ago
Luvmypug
Central, PA
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

You can use a USB cable to transfer pictures from the phone to the computer, using the Mass Storage option. Please follow the steps below.

1. Insert a formatted memory card into the memory card slot.
2. From the standby screen, press the OK key for Menu.
3. Select Settings & Tools (9).
4. Select Tools (3).
5. Connect the USB cable to both the phone's Power/Accessory Interface connector & the computer's USB slot.
*When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display.
6. Select USB Mass Storage (8).
7. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually.
8. Navigate to the location of the files on the computer and on the phone.
9. Drag and Drop or copy & paste the picture file(s) from the phone to the computer.

We thank you for your patronage of Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I move my phone photos to my computer

asked 3 years, 7 months ago
LK73645
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi LK73645!

Thank you for your inquiry.

For you to transfer photos saved on the Samsung Intensity™ II (SCH-u460) to your computer, please follow the procedures on the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300511

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

is intensity 2 blutooth compatible with 2005 prius?

asked 3 years, 7 months ago
dlbwisc
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dlbwisc!

Thank you for your inquiry.

Are you trying to pair your phone with your car kit?

NOTE: Please check with the carkit manufacturer for compatibility with your phone.

To pair the SCH-U460 (Intensity II) handset with a Bluetooth Device follow the steps below:

Place the Bluetooth device in discoverable mode
While in standby mode, press OK for Menu
Select Settings & Tools
Select Bluetooth Menu
Press the left soft key for Turn On
Highlight Add New Device, using the navigation keys, then press OK
Press OK at the “Place device to connect to in discoverable mode” prompt to begin search for new device
Highlight the discovered Bluetooth device, using the navigation keys, and press OK to Pair the devices
Press OK, you will get a brief message stating pairing with the Bluetooth Device Name.
Select Yes, using the navigation keys, at the “Connect to (Bluetooth Device Name)?” prompt
You will get a brief message stating connecting with the Bluetooth Device
After being successfully connected you will return to the "Bluetooth Menu" screen

Note: When successfully paired, the Bluetooth connected icon will appear on the top line of the LCD

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I transfer pictures on my cell phone to my PC using the USB cable that came with the phone?

asked 3 years, 7 months ago
2645flatheadlaker
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 2645flatheadlaker!

Thank you for your inquiry.

Here's a link on how to transfer pictures between your phone andyour computer:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300511

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I add my own ringtones?

asked 3 years, 7 months ago
Anonymous
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

If you want to add your own ringtones on the SCH-U460 (Intensity II) phone, we highly suggest that you call your service provider and ask for information about the compatible ringtones that can be used on the phone.

We thank you for your patronage of Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how can i transmit photos from phone to pc?

asked 3 years, 7 months ago
loukirk
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please refer to the link below, if you want to transfer pictures from the phone to the computer.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300511

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i unlock my intensity ii phone?

i locked myself out and dont rememeber the password. its 4 digits
asked 3 years, 7 months ago
brianamarie123
marysville
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi brianamarie123!

Thank you for your inquiry. What we can offer as passcodes would be “0000” or “00000000”. If these codes will not work, then call the Samsung Customer Support Center at our toll free number 1-888-987-4357, from 7:00 a.m. to 9:00 p.m. Monday to Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
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