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Intensity™ II
(SCH-u460)

Customer Questions & Answers for
Intensity™ II (SCH-u460)

Customer Questions & Answers:
1,110 Questions
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1,126 Answers

Questions & Answers for samsung Intensity™ II (SCH-u460)

Question

Intensity II pairing with Ford Sync system in 2011 FOrd Edge

We can not get the Intensity II to Pair. Verizon can not help us. Sync gives a pass key code to insert in the phone, yet Intensity II does not prompt and pairing fails
asked 3 years, 1 month ago
Unsyncable
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Unsyncable,

Thank you for your correspondence.

Regarding your concern, for the compatibility information of your Samsung Intensity II with Ford sync Systme of your car, please contact your car manufacturer to check the most updated list of phones, to check if your phone is compatible with your car.

You may also check the listed steps below to pair your phone via bluetooth:

To pair the SCH-U460 (Intensity II) handset with a Bluetooth Device follow the steps below:

1. Place the Bluetooth device in discoverable mode.
To change the Bluetooth visibility options follow the steps below:
1. While in standby mode, press OK for Menu.
2. Select Settings & Tools (9)
3. Select Bluetooth (4)
4. Press right soft key for Options.
5. Select Discovery Mode (2)
6. Highlight either On or Off, using navigation keys.
7. Press OK to save the Discovery Mode setting.
Note: Discovery Mode will automatically default back to Off after one minute.

2. While in standby mode, press OK for Menu
3. Select Settings & Tools (9)
4. Select Bluetooth Menu (4)
5. Press the left soft key for Turn On
6. Highlight Add New Device (1), using the navigation keys, then press OK
7. Press OK at the “Place device to connect to in discoverable mode” prompt to begin search for new device
8. Highlight the discovered Bluetooth device, using the navigation keys, and press OK to Pair the devices.
9. Press OK, you will get a brief message stating pairing with the Bluetooth Device Name.
10. Select Yes, using the navigation keys, at the “Connect to (Bluetooth Device Name)?” prompt.
11. You will get a brief message stating connecting with the Bluetooth Device.
12. After being successfully connected you will return to the "Bluetooth Menu" screen.

Note: When successfully paired, the Bluetooth connected icon will appear on the top line of the LCD.

We appreciate your continued interest in Samsung products. Have a good day.
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a problem accessing tools and settings-software glitch?

The tools and settings cannot be accessed. The battery was removed and reset. Could access tools and settings once but after several resets cannot access. Appears to be a software problem.
asked 3 years, 1 month ago
karenanddavid
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi karenanddavid!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do you set up speed dial

asked 2 years, 6 months ago
Dexie
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
See this link:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300575

Samsung
answered 2 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

What does two capital A's (AA) in a little white box mean on my home screen?

asked 3 years, 1 month ago
dsegel
SW PA
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dsegel,

Thank you for your inquiry. Regarding your oncern, AA is for Auto Answer, when you configured your phone to auto answer it would show on the screen of your flip phone. This sets your phone automatically answer the phone once you flip or open it.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does my phone continuously turn itself off? Has just started happening. Have had phone since May, 2011.

asked 2 years, 6 months ago
mwm1samsung
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

under contact list, why there is blank space "no name" and i can't delete it/ also can't delete a group either

at first I don't know why the group contact list duplicate itself, so i tried to delete the contacts that duplicate, but left the space in between the contact list, and i don't know how to delete those empty spaces either. If i add a new contact, it will automatically fill all the empty space in the contact list with the same name.
asked 3 years, 1 month ago
jennifer123
new york
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jennifer123,

Thank you for your correspondence.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

the picture taking part of my camera seems to lock up when trying to save

I'm unable to turn the camera off without shutting down the phone and then find that my battery is depleted.
asked 2 years, 6 months ago
stevie724
stevie724
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how can I stop e-mail alert

asked 2 years, 6 months ago
pgraefe
arnold, md
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00012605&fm_seq=12773

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

where and how do I get a qr code reader... those bar code loking things ?

asked 3 years, 1 month ago
sllee12345
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sllee!

Thank you for your inquiry.

Please coordinate with your service provider for all the available applications you can download on the Samsung Intensity II.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do you get pictures from the phone to the pc

asked 3 years ago
DNAM
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi DNAM!

Thank you for your inquiry. You may follow the steps and choose option below to transfer files between the phone and the computer.

Via Memory Card
---------------
Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

WARNING: Formatting the microSD Memory Card will permanently erase all data

Note: Locked pictures cannot be moved to a memory card

To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot
From the standby screen, press Menu
Press Settings & Tools
Scroll down then press Memory (0)
Press Phone Memory (2)
Press My Pictures (2)
Press Right soft key for Options
Select Move (2)
Press each desired Photo to check their box or choose Mark All
Press Done
Press Yes to Move the Photo(s) to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
Drag and drop or copy & paste the Photo or Video into the desired destination on the PC
Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

Via Message
-----------
To send a picture to an e-mail address follow the steps below:

From the home screen, press the Left soft key for Messages
Press OK for New Message
Press Picture Message (2)
To the right of 1 enter the recipients e-mail address
Press on each recipient to check their box(es) then press Done
Press the Text box then enter the Message text (up to 1000 characters)
Highlight the Picture box then press the the left soft key for My Pics
Higlight desired picture then press Ok to selct
Highlight the Sound box then press the the left soft key for Sounds
Press the Subject box then enter the Subject text (up to 80 characters)
Press the Name Card box then press to add My Name Card or a Contact
Press Send to forward the Picture Message to the recipient(s)
Note: Picture are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

Verizon Online Album
--------------------

In Addition, pictures & videos may be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there a way I can transfer pictures from my phone to my computer using a computer cord?

When I say computer card I mean a charger that has a USB plug. I have both a charger that plugs into the computer and I have an Samsung Intensity II.
asked 2 years, 6 months ago
TazJazz
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SCH-U460 (Intensity II) handset features three different methods to transfer pictures from the handset to a PC.

SCH-U460 (Intensity II) Picture Transfer Methods

•Via Memory Card
•Via Message
•Verizon Online Album

Here is the link where you could check for the detailed instruction on transferring photos depending on the method that will be convenient for you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300511

Note: Steps for transferring pictures may vary depending on your computer's operating system.

Have a great day.
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have an Intensity II. How do I upload my pictures on the phone to my computer?

I have a cable for the computer to the phone. The computer tries to install software in order to upload them into "my pictures" on the computer. I have no software. The phone did not come with any.

Thank you
asked 2 years, 6 months ago
tstern007
Chicago
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Please see: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300511

Samsung
answered 2 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

My phone is frozen on bootlock version...usb mode..what do i do

asked 2 years, 6 months ago
housejam88
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is it possible to take a song from my music player and make it my ringtone?

asked 2 years, 6 months ago
katieinallstars
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00038710&fm_seq=38878

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Will a Motorola 720 Bluetooth work with my INtensity II ?

I was told at the Verizon store it would, but it does not seem to ...
asked 3 years ago
sixtoejoe
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sixtoejoe!

Thank you for your inquiry.

We cannot guarantee that third party accessories will always work on your phone.

We highly recommend to use a compatible Samsung Accessories on your phone. You may call our Accessory sales Department at 1-888-987-4357 for the best suggestions on accessories you can use.

We can best assist you with your inquiry by calling the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I rotate a saved picture from landscape to portrait, then save it in portrait format?

I have a saved picture on my Intensity II. I know how to rotate it from landscape to portrait, but I want to save it in portrait format? How do I do this?
asked 3 years ago
Praetorian909
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Praetorian909!

Thank you for your inquiry.

For you to edit a picture and save it from landscape to portrait mode, please follow the steps below:
1. From the Home screen, press the Center Select Key to select MENU ➔ Media Center ➔ Pictures ➔ My Pictures.
2. Press the Directional Key in any direction to highlight the desired photo.
3. To view a photo, use the Directional Key to highlight the photo, and then press the Center Select Key VIEW.
4. While viewing the picture, press the Right Soft Key Options, and then select Edit.
5. Choose Rotate/Flip: Rotate the selected picture in incremental steps or flip the picture horizontally or vertically.
6. Save the edited picture.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do u sync music from pc to phone

i have tried using usb it only shows for camera also tried memorie card and it only tries to transfer images to card not music on card to phone why is this not simpler
asked 3 years ago
chuchie
worcester
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Chuchie ,

Thank you for your inquiry.

The SCH-U460 (Intensity II) handset features four different methods to transfer MP3 files to the phone.

MP3 File Transfer Methods:
Mass Storage
Sync Music
Memory Card
Download

Here is the link for the detailed instructions depending on the method that would be convenient for you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300553

Thank you for your continued interest in Samsung products.
answered 3 years ago
Samsung4
0points
0out of 0found this answer helpful.
Question

I'm not able to pair my new Intensity II to my 2008 BMW bluetooth. it keeps asking for a pass key and i've tryed 0000 and our Verizon code 1051 withou

asked 3 years ago
sbspence
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sbspence!

Thank you for your correspondence.

Regarding your concern, if the phone is lock and it asks for a pass code, what we can offer for the phone would be the default password which could be either "0000", "00000000" or the last four digit of your mobile phone number.

If the default codes will not work, we recommend contacting the manufacturer of your car for the specifications and settings or the car kit installed in your car.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Is there a way to change the default alert for ALL calendar appointments? Also, is there a key on the qwerty keyboard equivalent to end?

asked 3 years ago
leolioness
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
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answer 1
Hi leolioness!

Thank you for your inquiry.

There are no configurable options on the settings of the Samsung Intensity II, to change the default alert and to put an end key to the qwerty key pad.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
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Question

how do u download pic from phone to pc?

done have internet for phone but i want to put my pics onto my pc i have a connecter but i need to find out how to trafer
asked 3 years ago
Anonymous
on Intensity™ II (SCH-u460)
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answer 1
Hi there!

Thank you for your inquiry.

The SCH-U460 (Intensity II) handset features different methods to transfer pictures from the handset to the computer. The methods include via memory card, picture message and online album.

To transfer pictures (via a memory card) to a computer requires a microSD Memory Card, Memory Card Adaptor and Memory Card Reader. The microSD memory card must first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

To transfer pictures (via a memory card), from the phone to a computer, follow the steps below.
1. Insert the formatted microSD memory card into the memory card slot.
2. From the standby screen, press Menu.
3. Press Settings & Tools.
4. Scroll down then press Memory (0).
5. Press Phone Memory (2).
6. Press My Pictures (2).
7. Press Right soft key for Options.
8. Select Move (2).
9. Press each desired Photo to check their box or choose Mark All.
10. Press Done.
11. Press Yes to Move the Photo(s) to the microSD memory card.
12. Remove the microSD memory card from the memory card slot.
13. Insert the microSD memory card into the memory card adaptor.
14. Insert the memory card adaptor into the memory card reader.
15. Insert the memory card reader into the USB slot on the computer.
16. Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer.
17. Drag and drop or copy & paste the Photo or Video into the desired destination on the computer.

Note: To transfer pictures or videos from a computr simply paste them into the my_pix or my_flix folder on the memory card.

Please check the link below for further information on the other methods in transferring pictures from the phone to the computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300511

Thank you for your continued interest in Samsung products.
answered 3 years ago
Samsung8
Samsung8
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