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SCH-U380

Customer Questions & Answers for
SCH-U380

Customer Questions & Answers:
46 Questions
 | 
48 Answers

Questions & Answers for samsung SCH-U380

Question

Pics & Video on MicroSD card

I recently changed my phone from a Rogue to the Brightside. I moved all my pics & videos onto the MicroSD card in the Rogue. When I insert that card into the Brightside, it doesn't find any pics or videos. Why?
asked 2 years, 1 month ago
jreid53
on SCH-U380
+1point
1out of 1found this question helpful.
3 answers
Answers
answer 1
I too had this issue, what i did was move all the pic's/video's from the SD card to my computer (i used a micro SD card adapter) then placed the SD card back in my Brightside & reformatted the card (there is a selection in the phone to do this).
Then i put the SD card back in my computer & put the Pic's/Video's in the named folders & reinserted the card in my phone & presto...Good Luck
answered 2 years ago
lookin4updates
Denver, NC
+1point
1out of 1found this answer helpful.
answer 2
I had the same problem. I had to rename the video and picture folders on my SD card so my phone would recongize them. I plugged my phone into my computer via the USB cable provided to access the card and renamed the folders 'my_pictures' and 'my_videos'. Good luck.
answered 2 years ago
vansgirl185
+4points
4out of 4found this answer helpful.
answer 3
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 1 month ago
SamsungSupport9
-8points
0out of 8found this answer helpful.
Question

User Guide

no user guide in box when purchased new
asked 2 years ago
Billboard1
New Jersey
on SCH-U380
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
They dont include them anymore. To save paper & expense i guess, you can view it online here though under "manuals & downloads" tab
answered 2 years ago
lookin4updates
Denver, NC
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for a PDF of the manual.

http://downloadcenter.samsung.com/content/UM/201203/20120303065617770/Verizon_Wireless_U380_User_Manual_English_EK05_F8.pdf

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Micro SD

Looking to purchase a microSD to expand photos and songs capacity in my new phone. Which brands are compatible?
asked 2 years ago
Jpapa
Montvale, NJ
on SCH-U380
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below under Memory:

http://www.samsung.com/us/mobile/cell-phones/SCH-U380HKAVZW-specs

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years ago
SamsungSupport9
-2points
0out of 2found this answer helpful.
Question

Is there a software update to increase the volume?

Volume is too low on this phone. It is hard to hear people or for people to hear me either over the speaker or with the phone. Checked the settings but it is up as high as it can go. Guess I will have to return this phone.
asked 1 year, 10 months ago
MDtrvl4fun
Maryland
on SCH-U380
-1point
1out of 3found this question helpful.
1 answer
Answers
answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
-5points
0out of 5found this answer helpful.
Question

does the u380 works with new pc studio software

is there any software for u380? usb drivers?

do i need to install new pc studio software or samsung kies to sync files between samsung brightside and computer
asked 1 year, 10 months ago
samsungfans2012
usa
on SCH-U380
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi!

Thanks for reaching out! You can see everything you need to know about kies and your device by visiting this link: http://www.samsung.com/us/support/S...

If you need additional assistance, feel free to reach out to us on Twitter @samsungservice for speedy responses in the U.S.

Have a great day!
answered 1 year, 10 months ago
SamsungTech2
-1point
0out of 1found this answer helpful.
Question

Text Message Count

Is there any way to set up my phone to tell me how many text messages I send out and I receive in so I won't go over my 1000 text message limit per month? Thank You
asked 1 year, 10 months ago
myfreebie
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Unfortunately I do not see a configurable option on your device to meet your request. You can reach out to your service provider. They may have an option that can push updates to your device based on your current tally. There may also be a 3rd party application to meet your request. Unfortunately we are unable to recommend 3rd party applications at this time.

If you need additional assistance, feel free to reach out to us on Twitter @samsungservice for speedy responses in the U.S. If you have an extra minute, would you mind filling out this quick survey to let us know how we are doing: https://www.surveymonkey.com/s/535P.... Thank you in advance.

Have a great day!
answered 1 year, 10 months ago
SamsungTech2
-1point
0out of 1found this answer helpful.
Question

How do I undo an update? Now my mobile web says unsupported.

I cannot acces mobile web or social networks or my verizon. It says unsupported and Opera mini was disabled to save space but I can't restore that part.
asked 1 year, 10 months ago
Scoot33
Wisconsin
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

There is no configurable option to revert the OS without sending in your device for a reflash. Try a factory reset, AFTER backing up your personal data and see if that helps. Factory reset: http://bit.ly/Jwi4MZ

If you would like to set up a repair, please fill out this form: http://on.fb.me/sLqKwT with your full name, email address, phone number, full address, device model number, IMEI, and all details on the problem. After we receive this information, an agent will reach out to you via email shortly.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 10 months ago
SamsungTech05
+1point
1out of 1found this answer helpful.
Question

Is there an app with REAL emoticons for the Samsung Brightside?!

Although the descriptions for the Samsung Brightside state that it has emoticons, it does not! Instead, it has ancient text smileys! Therefore, I am wondering if there is an app that will allow me to use REAL emoticons when I am texting!
Thanks.
asked 1 year, 10 months ago
SunnysideUP
Tampa, FL
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Sorry about that! Unfortunately, you will have to explore 3rd party options or applications. We cannot recommend or support 3rd party options at this time. I apologize for any inconveniences.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 9 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

I can play mp3 files but can I play wma files without converting them?

asked 1 year, 9 months ago
Pat3611
Rochester, MN, USA
on SCH-U380
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi!

You can see the formats that are compatible with your device here: http://www.samsung.com/us/mobile/ce....

Thanks and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 9 months ago
SamsungTech2
0points
0out of 0found this answer helpful.
Question

How do I download Apps directly from my computer to my phone?

I do not have data yet on my phone but would like to put some apps off a website onto my phone. Do i have to watch file types also?
asked 1 year, 9 months ago
Pat3611
Rochester, MN, USA
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

See here for connection tips: http://www.samsung.com/us/support/S.... This will allow you to transfer data from your PC to your device.

Thanks and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 9 months ago
SamsungTech2
-4points
0out of 4found this answer helpful.
Question

How do I add 350 contacts stored in PC into the phone?

I have a csv file in my computer with 350 contacts - is there a way to export to the Samsung Brightside phone?
asked 2 years ago
bpt1
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6251

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years ago
SamsungSupport9
-7points
0out of 7found this answer helpful.
Question

Why can't I assign ringtones to my contacts?

I have installed a SD card and loaded the ringtones to it. I set the ringtones for my contacts, but they do not work. Any suggestions?
asked 2 years ago
go88dej
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info. Please also make sure the files are supported.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046234&fm_seq=49034

http://www.samsung.com/us/mobile/cell-phones/SCH-U380HKAVZW-specs

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Changing default message tone

Hello. I have changed the default message tone on this device. When I receive a message from a contact, contact has default message tone, I do not get the tone I set, I get the original default tone. When I get a message from an unknown number, I get the tone I selected for default message.

Please answer why the device is not using my set default message tone when I receive a message from a contact.

Please do not point me to the manual for how to set message tones, I have read the manual.
asked 1 year, 11 months ago
csoubeih
wherever
on SCH-U380
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Sorry you are having this issue. Have you made sure you haven't set a different ringtone per contact? Follow this link: http://bit.ly/JwhE9t

Also take a look at this link http://bit.ly/JwhQ8x just to make sure a default ringtone has been set.

If your problem persists, you may want to try a hard/factory reset AFTER backing up your data. Instructions on a factory reset: http://bit.ly/Jwi4MZ

If you need additional assistance please contact us again via twitter, facebook or support form: http://on.fb.me/sLqKwT (Please remember to include your contact information, you do not need a FaceBook account).

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 11 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

Charging using "other" USB cable

How come this device will not charge using another USB cable when attached to a Windows XP computer? USB cables are manufactured to a universal standard. The device reports that it is charging, the battery indicator shows charging, but when disconnected, the battery is at or below level before starting to charge.

There is nothing in the manual for this, please do not link me to a manual page, I have read it.
asked 1 year, 11 months ago
csoubeih
wherever
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Our devices work best with their original accessories or Samsung issued accessories.

Here is a list of accessories for your device: http://bit.ly/JwiAdO
Here is the direct link to a USB cable: http://bit.ly/Jwivag

If you need additional assistance please contact us again via twitter, facebook or support form: http://on.fb.me/sLqKwT (Please remember to include your contact information, you do not need a FaceBook account).

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 11 months ago
SamsungTech05
-3points
0out of 3found this answer helpful.
Question

Windows XP drivers

Why are there no Windows XP drivers for this device? Please let me know when I can expect Samsung to release drivers for this device, I can't believe they are not available.
asked 1 year, 11 months ago
csoubeih
wherever
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, we don't have any information about an update at this time. Sorry for any inconveniences this has caused.

If you are trying to transfer files between your Brightside and computer, take a look at these links:

http://bit.ly/Jwjgjy (Transfer files from phone to PC)
http://bit.ly/JwjnLX (USB settings)

If you need additional assistance please contact us again via twitter, facebook or support form: http://on.fb.me/sLqKwT (Please remember to include your contact information, you do not need a FaceBook account).

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 11 months ago
SamsungTech05
-3points
0out of 3found this answer helpful.
Question

Delay when pushing the Unlock button

Why is there such a long delay when pushing the unlock button on this device? The delay can be so long sometimes that I hit the button more than once thinking that either I missed it or I was ignored. Then, the device responds to ALL the pushes and blinks back and forth, thus prolonging even further my ability to use the device.

Please do not link me to any manual pages, as I've said before, I've read the thing from end to end.
asked 1 year, 11 months ago
csoubeih
wherever
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello -

So sorry you are having these issues.

I first suggest trying a soft reset but pulling the battery for a couple minutes. If that doesn't help, try a hard reset, AFTER backing up your data.

If your problem persists, I suggest first taking consulting with Verizon as they may be able to service your phone quicker. You may also request service on your device and we will evaluate the problem: http://bit.ly/I2zTQQ

If you need additional assistance please contact us again via twitter, facebook or support form: http://on.fb.me/sLqKwT (Please remember to include your contact information, you do not need a FaceBook account).

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 11 months ago
SamsungTech05
-3points
0out of 3found this answer helpful.
Question

My pc will not recognize my SCH-U380. The PC says that the software did not load.

The phone is in USB mass storage mode. The PC knows the phone is there but cannot access it.
asked 1 year, 9 months ago
Anonymous
Ohio
on SCH-U380
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Make sure you are using the original USB cord that came with your phone. Try restarting both your computer and your phone and then try following these directions: http://bit.ly/JwjnLX or http://bit.ly/Jwjgjy

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 9 months ago
SamsungTech05
-3points
0out of 3found this answer helpful.
Question

How do I disable the camera function on this phone?

I work for a defense contractor and I am not allowed to bring cameras into the office. I would like to disable the camera using software or settings so that I can bring this phone to work with me.
asked 1 year, 8 months ago
bmccormi
RI
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Unfortunately I do not see this being a configurable option at this time. We apologize for any inconvenience.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!
answered 1 year, 8 months ago
SamsungTech2
0points
0out of 0found this answer helpful.
Question

Is there a fix for to keep the wallpaper clock on the correct time?

Often when I pull out my phone the time in large print on my wallpaper is off while the small print in the upper right corner is correct. Is there a fix to download for this?
asked 1 year, 7 months ago
rtake5
on SCH-U380
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1 answer
Answers
answer 1
Hi rtake5,

Thank you for your inquiry. We understand that the wallpaper clock on your phone, SCH-U380 is not correct and we do apologize for any inconvenience this may cause you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 10-15 seconds, then put the battery back in again and turn it back on to refresh the software.

If the soft reset won’t work, since the time of your phone is updated by your service provider, we recommend you to contact your service provider.

You may reach Verizon at 1-800-922-0204 for further assistance.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 1 year, 6 months ago
SamsungSupport13
SamsungSupport13
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0out of 0found this answer helpful.
Question

My phone will not connect to my truck stereo via blue tooth.

asked 10 months ago
Helpless1000
on SCH-U380
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Helpless,

Thanks for reaching out!

You can find the Bluetooth profiles that your device supports here: http://bit.ly/1at2j3X You'll then need to check with your truck manufacturer to determine if these profiles are compatible.

If you have further questions, please re-submit or reach out to us on Facebook or Twitter.

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport <http://facebook.com/SamsungSupport>

or

Live Chat Support: http://goo.gl/ZALJm <http://goo.gl/ZALJm>

Thank you and have a great day!
answered 10 months ago
SamsungTech01
0points
0out of 0found this answer helpful.
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