So sorry you are having these issues.
I first suggest trying a soft reset but pulling the battery for a couple minutes. If that doesn't help, try a hard reset, AFTER backing up your data.
If your problem persists, I suggest first taking consulting with Verizon as they may be able to service your phone quicker. You may also request service on your device and we will evaluate the problem: http://bit.ly/I2zTQQ
If you need additional assistance please contact us again via twitter, facebook or support form: http://on.fb.me/sLqKwT
(Please remember to include your contact information, you do not need a FaceBook account).
Thank you and have a great day!
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answered 2 years, 5 months ago