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Customer Questions & Answers for
SCH-U370

Customer Questions & Answers:
89 Questions
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92 Answers

Questions & Answers for samsung SCH-U370

Question

How do I access my home email from my cell phone?

asked 3 years, 1 month ago
cleef
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cleef,

Thank you for your inquiry. We understand that you would like to know how to access your email using your Samsung phone.

You may use the link provided below for the steps on how to setup your email account on your Samsung SCH-U370.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049416&fm_seq=54029

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How much memory does the Samsung Reality touch screen phone have for messages and pictures?

There are approximately 100 text messages and 10 pictures saved on the phone and I keep getting an error message to delete the messages to be able to receive new ones, memory is full. I would like to save some of the text messages is there another way to save them?
asked 3 years, 1 month ago
kerlin
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kerlin,

Thank you for your inquiry. We understand that you would like to know how much memory is available for the text message and pictures on your Samsung phone.

There is no configurable option to change the allotted memory for the text message and pictures on the phone.

You may use the link provided below in checking the available memory on your Samsung phone.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049368&fm_seq=53981

We recommend you to use a memory card where in you can save your media files, like pictures, videos and musics. It will free up some memory space on your Samsung phone.

You may use the link provided below for the steps on how to transfer your files to your memory card.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049336&fm_seq=53949

You may try reaching your Service Provider's Customer Service at 1-800-922-0204 to check if there's a program they could offer you to save your text messages.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do i unlock my phone?

my daughter tried to lock her phone and somehow she switched the nams. now her phone is locked and we can't unlock with the verizon codes. verizon said that maybe you might have the codes to unlock the phone.
asked 3 years ago
leiasha
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi leiasha,

Thank you for your inquiry. We understand that you would like to know how to unlock your phone, SCH-U370.

It appears as if your inquiry is not within our support boundaries and would be better addressed by your Service Provider. Concern such as unlock request is handled by your Service Provider.

You may reach Verizon at 1-800-922-0204 for futher assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

what samsung phone hass comparable features to the schu370 but isn''t a smart phone?

I have a schu370 and am looking for a replacement phone with simialr features.
asked 3 years ago
deemarie
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi deemarie,

Thank you for your inquiry. We understand that you would like to know what Samsung phone has comparable features to SCH-U370 but not a smart phone.

The features on the variety of phones produced by Samsung can vary greatly from model to model.

To ensure that you choose the phone that will best suit your needs, we encourage you to visit your service provider’s local retail location, as current models will be available to you so that you can try out all the features each model has to offer.

You can also view all of our phones on our website at www.samsungmobileusa.com.

To use our interactive tool to find the best phone for your needs, choose ‘Not Sure? Use our product advisor’ to have the ability to select from popular features and compare models with the desired features. Please ensure that you are viewing our website using the High Bandwidth option; this is located at the bottom of the page.

Or you can view phones by Service Provider by clicking on your preferred carrier.

You can also view our selection of Generic GSM Phones and Generic CDMA Phones by clicking here and choosing the appropriate tab.

To be contacted concerning product announcements, exclusive offers, and usage tips, please visit www.samsungmobileusa.com and select Newsletter at the bottom of the page to be added to our mailing list.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

name select problems

I was messing around on my phone and I hit "nam2" and the phone shut down and since I have it set to ask for my password before I could use it I can't access the phone because the password I set dosen't work.
asked 3 years ago
electronicsman
meridian Idaho
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi electronicsman,

Thank you for your inquiry. We understand that you can't access your phone, SCH-U370 because your password is not working and we're sorry to hear that.

It appears as if your concern is not within our support boundaries and would be better addressed by your Service Provider. Unlock requests are handled by your Service Provider.

You may reach Verizon at 1-800-922-0204 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I set my mp3s as ringtones?

Exactly what it says on the tin. I have a few mp3s I want to use for my ring tone and alarm clock already in the phone but it will not let me set them as ringtones or alarm sounds. How do I fix this?
asked 3 years ago
TetsuKnife
on SCH-U370
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi TetsuKnife,

Thank you for your inquiry. We understand that you would like to know how to set your MP3 files as ringtone on your phone, SCH-U370.

You may set MP3 files as ringtone on your phone by following the steps provided below:

1. From a Home screen, touch Menu ➔ Media Center ➔ Music & Tones ➔ My Sounds.
2. Touch a sound and then Set As (Set the sound as a Ringtone, Contact ID or Alert Tone).

– Touch Play icon to play the sound.
– To stop playback, touch Stop icon.
– Touch Speaker icon to adjust the volume during playback.

You may configure settings of the alarm by following the steps provided below:

1. From a Home screen, touch Menu ➔ Settings &
Tools ➔ Tools ➔ Alarm Clock. The following
options appear in the display:
• Alarm 1
• Alarm 2
• Alarm 3
2. Touch On to enable an alarm. Configure the alarm:
• If you select Tone, you can set a tone for the alert ringer. VZW Default Tone is the default. Touch a ringer option to select a tone.
3. Touch Save to save your settings.

The only option for your alarm tone is the default tones of the phone.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertip

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I transfer photos from phone to PC

asked 3 years ago
Anonymous
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ozzieroscoe,

Thank you for your inquiry. We understand that you would like to know how to transfer pictures from your Samsung phone to your computer.

You may use the link provided below for the steps on how to transfer pictures from phone to computer.

Note: Please copy and paste the entire link on the address bar of your search engine or you may click the link provided below.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049413&fm_seq=54026

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Sync calendar with outlook or other calendars

How do I sync my outlook or other calendars with the calendar on my u370?
asked 2 years, 11 months ago
jnhjiberty
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jnhjiberty,

Thank you for your inquiry. We understand that you would like to sync your outlook and calendar on your Samsung SCH-U370.

There is no configurable option on the phone that will allow you to sync outlook with your Samsung phone. we apologize for any inconvenience this may presents.

You may try reaching your Service Provider's Customer Service at 1-800-922-0204 to check if there's a program they could offer you to sync you Samsung phone with outlook and calendars.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I want to keep music on

I no longer use Verizon, but, want to keep it for music. Is there a way to bypass the "Rhapsody" stuff and be able to put my own music on it?
asked 2 years, 11 months ago
ChevelleMan
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ChevelleMan,

Thank you for your inquiry. We understand that you would like to keep your Samsung phone for listening to music.

You can put your own music on the phone. You will be needing to have a microSD card where you can store your music.

You may use the link provided below for the steps on how to transfer music on a memory card.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049316&fm_seq=53929

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I get pictures off my phone onto my computer?

asked 3 years ago
Mommy2HKJ
NJ
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mommy2HKJ,

Thank you for your inquiry. We understand that you would like to know how to transfer pictures from your phone to your computer.

You may use the link provided below for the steps on how to transfer pictures from phone to computer.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049413&fm_seq=54026

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how can i get lyrics?

on my my music part how can i get lyrics on there?
asked 3 years ago
savannah148
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi savannah148,

Thank you for your inquiry. We understand that you would like to know how to get lyrics on your music.

The hardware of the phone is manufactured by Samsung but the software and the programming of the device is solely incorporated and configured by your carrier.

We recommend calling your Service Provider's Customer Service to check if there's a program they could offer you to add lyrics on the music.

You may reach Verizon at 1-800-922-0204 for futher assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How can I download mp3s or other content onto my phone via bluetooth? Or is this not supported?

asked 3 years ago
Hobbitsong
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Hobbitsong,

Thank you for your inquiry. We understand that you would like to know how you can download MP3/files on your phone via bluetooth.

Can you please tell us where are you trying to download the MP3 files from? Is it from a computer or another phone?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
-1point
0out of 1found this answer helpful.
Question

how do I connect to a mac to install a wallpaper downloaded from the internet?

asked 2 years, 11 months ago
vali8soccer
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi vali8soccer,

Thank you for your inquiry. We understand that you would like to know how to connect your phone, SCH-U370 to a Mac.

Samsung Basic phones are not compatible with Mac. We do apologize for the inconvenience this might have caused you.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

You may try transferring a picture from a PC to your phone.

You may use the link provided below for the steps on how to transfer pictures and videos between your phone and PC.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049413&fm_seq=54026

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i manually program a verizon samsung reality cell phone

asked 2 years, 11 months ago
pinkgadgetgirl
palmdale ca
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi pinkgadgetgirl,

Thank you for your inquiry. Can you please tell us what do you mean by manually programming the phone? Do you mean resetting the phone to its default settings?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

why doesn't the phone memory menu show the installed ringtones, pictures, etc.?

asked 3 years, 1 month ago
fairbury41
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fairbury41,

Thank you for your inquiry. We understand that phone memory doesn't show files on it and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

If still not working, maybe the files are not supported by your phone.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I have a Samsung gt-3370gl, with Verizon. It is atouch screen phone and the screen is severy damaged(scratched).How I can get to replace or fix the s

asked 2 years, 11 months ago
Fuente01
Puerto Rico
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Fuente01,

Thank you for your inquiry. You have reached Samsung Telecommunications America.  This inquiry concerns a model that is not manufactured for use here in the United States.

Samsung Telecommunications America is unable to provide information, technical support, or repair services for models manufactured for use in other countries, as we do not have the knowledge base or components to provide this service.

Because this inquiry is in relation to a model manufactured for use in another country.
Please use this link : http://www.samsung.com/us/common/visitcountrysite.html and select the appropriate country of support.  This will direct you to the main website for that country's support and provide you with a Contact Us link, located at the bottom of the page.  Questions will then be directed to the proper support center for your model phone.

We do apologize for any inconvenience this may cause.

Thank you for your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I just bought SaSamsung SCH-U370, What do I need to connect to my MAC to doownload my photo?

The Phone is say "Connect to the PC" but doe not connect.

I asked someone at Samsung Kios and he said to get Kies but it still does not connect

I also try it on PC

Thank You

Mike
asked 2 years, 11 months ago
mkodani
San Jose
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mike,

Thank you for your inquiry. We understand that you would like to transfer your pictures from your Samsung phone to your Mac PC and we apologize for any inconvenience this may have caused you.

There is no support for the use of our standard phones with a Macintosh computer, nor does Samsung offer compatible software. The only handsets for which we provide limited support for connection to a Mac are the PalmOS handsets offered for use on the Sprint Network.

The option that we can recommend is to use the memory card of your device to connect to your Mac PC. You may use a card reader to connect the memory card on your Mac PC, if you don't have any memory card slot.

You may also use the link provided below for options in how you can transfer pictures from your memory card to PC.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049413&fm_seq=54026#Via Memory Card

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Software update for SCH-U370

I recently got a 2013 Huyndia Sonata and is trying to sync my phone book with the car. Everytime I inititate the sync, my phone atomatically powers down and up again. The phone connects via bluetooth to the car just fine and I am able to make/receive calls; even stream music but the syncing of my telephone book just doesn't work. I'm thinking I might need a software update to complete this process successfully? I currently have software # U370.EB07. Please let me know If you think that will help and where I can get a software update.
asked 2 years ago
yellowboy
Chicago, IL, USA
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!
We apologize for the frustration. You may want to try a soft reset by removing the battery, waiting at least 2 minutes, replacing the battery, and rebooting the device. Also, check with your vehicle manufacturer to ensure that it has the Bluetooth profiles that are compatible with your device.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

not able to download pics to facebook after changing password. its stating that service not available at this time to try back later. its been days.

asked 2 years, 3 months ago
heymart
pa
on SCH-U370
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @SamsungSupport.

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungTech2
0points
0out of 0found this answer helpful.
Question

how do i unlock my phone

forgot lock code
asked 3 years, 1 month ago
makie
on SCH-U370
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If it is on a code lock and you can't remember the password you should go to the dialer part of the lock screen. Then dial *288 (the asterisk is required) to reprogram the U370. There should be that verizon voice saying "please enjoy this tone while your phone is being reprogramed" or something like it. Your phone will shut down and you just need to turn it on again and your home screen with no lock should be there. The same thing happened to me and I called the number and all of my settings and contacts were untouched. Hope it helps.
answered 2 years, 7 months ago
electronicsman
meridian Idaho
+1point
1out of 1found this answer helpful.
answer 2
There is a lock/unlock button on the left side, bottom button. (has a picture of a lock on it)
answered 3 years, 1 month ago
JoeyP57
-1point
0out of 1found this answer helpful.
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